Terrible people They truly hate their job base on how they treat and talk to customers. Soon as you walk in you can see and feel the low energy and lack of professionalism and productivity. The guy doesn't even want to answer qs. And they will still money from you watch out. And also they never answer the phone! They are miserable there. read more

Initially, when I got my rental, Toni helped me and she was great! Her customer service is impeccable and I drove the rental out. I would give 5 stars but lowered because: Recently, I have an issue with the rental provisions so I have to take it back. No one answers the phone at all to get anything done or confirmed via phone or online and I became sick with a flu to go in person until it passes. I'm losing money and no one could help remotely. read more

This place is a DUMP and the workers are Horrible ! The company operates on Dirtbag time! I am in the process of starting a lawsuit against them. Please reach out to me if you account is overdrawn ( like mine) they took out more money sometimes triple what was required ( like they did me ) put you on the DNR list ( like they did me ) They don't understand until you dig in their pockets. So now I'm on a mission to dig in their pockets just like they did US. Contact me at recoveryphones215@gmail.com if you want to join in on this. Enough is enough. Type in the subject line Uber Essington Ave leave a brief description of what happened and a number I will get back to each and everyone of you ! I promise .... !!!!!!!! read more

They are up charging my card every week it should come out to 275$ with low coverage and they gave me a car with shitty tires. For Uber. How unprofessional! Not only can't u get ahold of anyone thru email or customer support. They just keep charging my card. I have conducted a police report for my well being. Hurts corporate hung up on me 6times in a row. The customer service was slow as fuck I was sitting there 4hr just to rent a car that I reserved. An on top of it all they sent me off the lot with tires at 2/32nd not in states minimum of being road worthy. read more

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I will start with names : Emir and Tara Maria were beyond aimable and professional they took care of everything without any hustle !! Thank you for this location for providing excellent service . Definitely recommended !!! read more

The (frequent) Hertz shuttle is 4x the size of all others, city bus style. IT'S STILL PACKED THOUGH, and the Air Conditioning wasn't turned on till halfway to the lot. I love the Hertz Gold/Premium treatment, and not having to be at the counter. It's just nice to get in, and go. Then it's nearly impossible to find Zones 1-3 from the Gold/Premium spot. I had to ask 3 Hertz team members. Once there though, I like having the whip choices, and I love renting the minivans. THE FINAL, AND MOST IMPORTANT PART IS, HORACE, who greeted me at the exit gate, quickly processed the van, made note of a long (but barely noticeable) scratch that I pointed out, and had me on the road. Thank you Horace & whomever hired him. Please hire more Horaces. read more

I don't usually do this but, NEVER ever rent from this location! I made a reservation weeks in advance for my visit through Travelocity which I paid up front for ahead of time during the reservation. When I landed in PHL I realized my Hertz location was not at the airport, so I called Hertz directly and was quickly notified that I couldn't change my location to the airport since no cars were available, but I was assured by the rep that I had a car at the original location. After taking a $20 Uber from the airport to pick up my rental, I was quickly turned away by Hertz telling me there were no rental cars available. (More than 30 cars were available in the lot). They said I was left a voicemail the day before my flight, which I didn't receive! I was also given the reason that they only reserved the cars for customers that reserved directly with them. Which I didn't understand why my reservation was approved in the first place?!? Long story short, I had family pick me up from Jersey due to the Worst customer service! read more

Absolutely the worst. Thankfully we bumped into a woman having similar issues who was able to proved a corporate number for hertz who was able to expedite our issue since the rep didn't bother. Do not rent from here. If you do be prepared to get an ev or pay and additional charge for a gas vehicle. On top of not having cars ready and available when reserved. read more

The essington location is on notice. By far the most janky scammy place especially for Uber drivers. When you rent there, they make you pay with your debit card and set up auto renewal to pay for your rental. It would be ok if the auto renewal was organized and precise but they take money out from your account surprisingly without you knowing. Lately they have been overcharging drivers double and sometimes triple what they are supposed to charge. A lot of Uber drivers were in situations where their account was put in the negative because of unorganized janky billing practices. One driver, who has been working there for months, was told that there was a glitch in Hertz's system where drivers were being overcharged. This driver said he paid hertz over $1200 dollars for his rental when the glitch was over. That was fine because he owed that. The problem was the next day when they put a charge on his account again for over the same amount. He was extremely upset because his bank account was over $1000 in the negative. For 3 days he said he couldn't drive or do anything because he had no money to charge his electric car. Not to mention, he had bills due and he was supposed to take his family to a boxing match. He said he went to the location and called every one he could think of at hertz and his bank. Nobody has answers. The money took 3 days to stop processing from his account. In those 3 days, he lost money from not doing Uber and he accumulated late fees from other bills. I wonder if hertz will compensate him and other drivers for their troubles. Most likely not. They don't care. They make a lot of money off of Uber drivers. I wonder what corporate at Uber thinks about this. read more

DO NOT RENT FROM THIS PLACE! THEY WILL SCAM YOU! I would give 0 stars if I could. The staff is extremely unprofessional. They charge you for items not in your contract. They speak to you in any manner they see fit depending on how their day is going. Ghetto and unprofessional. Aquila the manager is horrible. She doesn't do her job and she let's her staff do whatever they want to do. Throw the whole office in the trash. They need training and a real manager that actually has problem solving skills. read more

I had a reservation for March 28, 2024, at 3 PM. I contact Hertz rental car, which is located on Essington Avenue in Philadelphia and spoke with Janae whom stated that I was going to be about 15 minutes late I was stuck in traffic on 95 at which time Janae stated it was "totally fine" and that they still had the SUV available. When I arrived at the location at 3:13 pm, I was informed by Jonae that the SUV I was rented through Expedia was no longer available and it was an electronic SUV. Jonae provided me with a telephone number to contact Hertz customer service. When I contacted Hertz customer service, I was informed that if a midsize electric SUV was not available, another medium size SUV should be provided to me. I explained the information provided at which time Janae stated she needed to "speak with her manager because she's new." At which time another younger sat down stating she's "like a manager"; the young lady identified herself later as Cierra. Janae explained the situation to Cierra who then stated she "only had a Bolt" which is the same class car and couldn't give me anything else. I stated my family is tall and big and would not fit in a Bolt hence why I ordered a midsize SUV. Cierra got up mid conversation and proceeded outside then a short light-skinned gentleman enters "I'm the site manager what's up." He then looks at me and says, "all I have are Bolts and that's it." I explained to him what I was informed after calling toll-free customer number provided by Janae and he proceeds to say, "well I'm not giving you no complimentary upgrade so what you wanna do." I said, "excuse me I never asked for anything complimentary." He then says we'll "let me see what I got" he proceeds to the back after talking to the ladies making weird eye and body gestures he disappears for a while at which time I decided to order another car through hertz website because I needed to make it to NC for my aunt's funeral. He came back in with a hand full of keys and stated "your gonna either have to take a bolt or we can't help you we have no more cars." I explained to him I already made another reservation for a full-size vehicle through Hertz app. He sat next to Janae and started clicking, they whispered looked to each other laughing I asked was everything okay he says "yup" then he leaves Janae follows him. A few minutes later I see a champagne-colored vehicle zoom extremely fast into the garage area which is located beside the office. He then comes out a few minutes later and says, "if the oil light comes on just disregard it it's not due for an oil change just yet the mechanic couldn't turn the light off, he'll do the oil change when you return the car." I asked will it make it to North Carolina at which time he said, "yeah of course but right now they have to clean the vehicle it'll be a few minutes," so I said down. When I was finally able to see the vehicle Cierra came and said the car was ready at 5:31pm. I paid and signed my paperwork at 4:47pm. I asked her name as we both took pictures. I pointed out the vehicle's damage and the fact that vehicle was obviously in a car wreck as it was broken and the front license plate was damaged as well, there were side dents and scratches, and the back bumper was separating. Cierra reassured me she was "taking pictures." While driving off I noticed the oil light like he said, the car made a knocking sound and a rattling sound when accelerating, grinding when I turned the corners. I went to 56th and Lindbergh where my mother lives to get her belongings and as soon as we load up the vehicle and my mother gets in, she says "WHAT IS THAT NOISE" I told her "I thought I was losing it but the car sound pretty bad right?" My mother says, "we're not going to make it this car has something wrong with it." We immediately drove back to the Hertz office arriving at 5:58pm and the office was completely empty. I went next door to Hertz Car Sales and the gentleman helped me insisting we needed to go to the airport to exchange the vehicle. I saw a gentleman leaving out of the rental garage that I recognized from my time in the rental office, and I asked where is the manager I need a new car because this on sounds horrible? He stated, "yes the car sounds horrible, but I don't have time for this I work as a contractor I just clean the cars, what I can do is call the manager for you." He then walks in the back of the side lot. When my mother and I was getting in the car to leave he says the manager said y'all need to take it to the airport to get another wheel." My mother said thanks and we left. When we arrived at Hertz Philadelphia Airport location, Conston a Lead was extremely helpful he provided me with a number stating I needed to "obtain a case number and an have incident forms filled out by Roadside Assistance." Conston stated when we came back in to go up to the counter beside him to Christine and she could assist us. I spoke with Hunter who provided me with case #240114072, though t read more

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This location is so bad. The manager don't even like to talk to ppl. He put on his hoodie when he comes out his office cuz he don't want to be seen. And this location never pick up there phone and when they pick up there phone they hang it up right away so u don't talk to anyone. I'm so piss. So on my 10th week of rental is supposed to be free but they end up charging me 3 times of $383. So that is $1,149. Total. They need to change their management for this place cuz this is the only Uber hertz in the Pennsylvania area. I drive 2 and a half hour even week to make payment cuz they tell me I can't make payment on the phone. read more

Don't ever rent from them! I waited 2 hours at pickup. I was getting it to drive for Uber and after the first day they canceled my contract and I couldn't earn anything more. I have no means now to make up for the money I spent on the rental much less the money I needed for my car to be repaired. I'm set back further financially than when I started. They also never answer their phone. Horrible place. Worst experience ever. read more

I was charged an additional $150 during my rental that wasn't in the contract?? and an upgrade fee of $20 a day even though my car was in the same category. They never answer the phones and will leave you on 45+ min hold before hanging up. That's not even the worst part. I was given a car with a bad alternator that died 3X in the middle of traffic (once on 95) during rush hour. The AAA man that came after 2 hours said the car should never have been rented and need extensive engine work. Also, expect to wait 2+ hours for the car to be ready. The car itself has awful braking noises and of course there is nothing to trade in for without paying extra. Huge scam, avoid this location and check your bank statements before leaving!! read more

Hertz Rent A Car - Car Rental Near Me - Philadelphia, Pennsylvania

During a recent visit to your Essington Philadelphia location. I reserved a vehicle for a couple of days while my vehicle was being serviced. Unfortunately, after waiting in the lobby while the manager started the process for a potential employee interview, I was greeted by an assistant manager who informed me that my reservation would be voided due to lack of vehicle inventory. I proceeded to ask a question as to why would it be possible to make a reservation and not be honored. The assistant manager said this happens sometime and suggested I make another reservation for another location. Also, stating this could potentially happen at the next location. This is by far one of the most nonchalant, inconsiderate, and rude experiences i have ever encountered in a customer service environment. The employee did absolutely nothing to remedy the situation. She and her manager were completely dismissive. As a result of this cancellation, I missed my first appointment. This email is to alert whom ever is responsible for coaching, and cultivating the client experience to be aware of the level of negligence and carelessness that occurs in this particular location. read more

DO NOT RENT FROM THIS PLACE! I rented a Tesla Model 3 through the Uber driver program and my rental agreement was cancelled by this Hertz location halfway through the rental terms which was supposed to be renewed every month. Now they want me to pay for the two weeks I had + the amount to restart my rental agreement which includes a $200 fee if i want to continue using the car. How do they expect me to make money to pay if i can't drive Uber? And they apparently blocked my number because none of the menu options are responsive when I call and it keeps saying "call failed". smh read more

horrible, never answers the phone. gave me a rental with a dead car key, choses their own hours, rushed to return car after work for them to have a sign on the door saying they're closing earlier. read more

Don't ever ever ever rent from them! I rented a car from this location to drive for uber and I've never encountered more rude and unprofessional people in my entire life. Wait time is averagely 1.5-2 hours and the reason why is that the people who work there are busy In joking and talking between themselves and they don't care that people are waiting When you finally get to see a representative, except of one guy that is actually cool, most of them are rude and impatient. But the cream of the crop happened when I came to return my rental today. one of the representatives saw me parking my car and was extremely rude and demanded (not asked, demanded rudely) that I'll park the car in a different area. I told her no problem, I just want to go inside first and let them know I'm returning the car since most of the time they are coming out anyway to take the mileage and stuff, and it was around closing time so I didn't want them to close before I got to the office. Before I noticed another female rep came out and started yelling and threatening me. Among the things she said was calling me an "alien"(I guess because I'm a foreigner) and also "if he wants me to pull out my d*** that's fine!" To another rep. Never in my life I encountered such despicable and unprofessional behavior! I urge you to not make a mistake and rent with them they are simply awful! read more

HANDS DOWN THE BEST CUSTOMER SERVICE EXPERIENCE I HAVE EVERY ENCOUNTERED ANYWHERE! From the time I walked in the door to pick up my car I was kindly escorted to the kiosk where the guy Frank patiently assisted myself and another customer! Frank then asked me questions about my travel and how many people were going so that I could select a car with enough space! After dropping the car off I realized that I left my glasses and my sons gift card in the car! When I came back 40 minutes later everyone that was available came to my assistance! I wish I could remember everyone name that helped me! They had to search for my car that had already been cleaned but the same guy Frank found both my glasses and gift card! HERTZ YOUR CUSTOMER SERVICE TRAINING IS WORKING!!! I will spread the word and rent from ONLY Hertz going forward!!!! THANK YOU! read more

I'm giving the "Yay! I'm a Fan." 4 stars because getting in and out of this Hertz was a piece of cake. It's located right next to the airport and a Hertz shuttle will pick you up. Most of the staff I encountered was really friendly- from the guy inspecting my car when I left Hertz, to the guy inspecting my car when I returned to Hertz, even the front desk staff was friendly. It was like being in the 'Hertz of Brotherly Love' Note that this location has several "Do it yourself" kiosks located along the front counter. I was a little disappointed because I waited in line for about 15 minutes until I realized they were there! None of the Hertz staff were encouraging customers to use them- thus making the line to check in with a real person incredibly long. However, Hertz did have some pretty sweet deals online which led me to use them- Rental companies usually charge renters under the age of 25 to pay and extra $20-30 a day for some BS 'Underage' insurance(I'm 24). Well, I found a coupon code online that wavied those daily fees for an entire week! AMAZING! I will come back to Hertz again. read more

I will NEVER rent from here again. I just returned my car yesterday and had to stay in PHL a day longer because of the hurricane. The customer service was awful when it existed. Here's what happened- - I waited 15 minutes for the shuttle at the airport. Not a big deal, but I called the phone number repeatedly and no one answered. I thought maybe they were busy. - I asked how much it would cost to keep my car an extra day because of the hurricane. I was told $100. The price on the website was $60. And I could've gotten it from Hotwire or price line for $50. - Tried ALL DAY Saturday and Sunday to call to get my car extended and no one answered the phone. So I rented my extra day from Avis, and returned my car Sunday. - I sent an email to the Hertz website asking for contact info for the PHL location and got a form email back, sending me the email address I had just emailed. - When I returned the car the man who I returned it to was incredibly rude and told me I would be given no ride and I walked- in tropical storm weather- to Avis. I rent cars almost every week and have had my fair share of bad experiences, but this was ridiculous. They lost the extra $100 from me- which was a rip-off anyway- because they're impossible to get a hold of. Their employees are rude. read more

The car I rented was dirty inside and was not checked before they rented it out. had to bring it in the next day. some rear noise coming from the tires. cannot miss this. The service was friendly and fast. Got another car and that one was dirty inside as well. why cant they have somebody quickly wipe the car before renting it out. takes only a couple of minutes. I have to rent Hertz. Company policy, otherwise I would look at other rental car companies. read more

So far we have been waiting for more than 30 minutes. We reserved this car weeks ago and it wasn't ready when we got here. They also tried to force is into what they cal a "free upgrade. " The car comes around the corner and it's an suv when we ordered a compact car. No one even asked if we wanted an suv rental. The amount of gas we would've spent between vehicles is significant. Not to mention when we checked in they said they were cleaning the car. I made my car reservation weeks ago. Why isn't my car ready to go when I arrive? I asked the lady that helped us and her response was well, we gave you a free upgrade and that car was ready. Final checkout time = 45 minutes. I HAVE NEVER IN MY LIFE WAITED THAT LONG TO GET A RENTAL WHEN I WAS THE ONLY PERSON IN THE OFFICE BEING HELPED. Not only that, but the car isn't actually clean. Customer service also underwhelming. I will NEVER rent from here again nor would I recommend it. read more

I'm in the middle of having a horrible experience with this Hertz location. I prepaid for a midsize. No midsize is available so my options given are to take subcompact or pay triple for an SUV. They won't offer me another car at or above a midsize they have available without charging, which is standard practice in the many many years of experience I have with renting cars for work travel. I'm stuck -and pissed- because I prepaid and have already been enormously inconvenienced. The manager could simply offer what's available at or above the midsize without charging, but refuses. I'm hoping for a happy resolution but won't hold my breath. read more

Brutal wait time. Over 30 minutes and I was next in line I expect this out of the cheap rental cars not hertz. Guy behind the counter could care less. read more

I never make Yelp reviews but this place deserves one....NEVER RENT A CAR FROM THEM. When I got my rental while my car was being worked on they told me I can leave it at the car service place and they will come get it. I tried to call to let them know and no one ever answers the phone. Cailber Collison also tried to call for them to come get it and never did. I dropped the rental off may 7th and they started taking money out of my account ($95 dollars!!!!!) may 18th!!!! I had to drive myself down to them because no one would answer the phone. I still have yet to receive my money back. They finally decided to get the car after I had to drive 25 mins to tell them that I dropped the car off may 7th and they tried to tell me no one ever called but no they just refuse to answer the phone. Please please please do not rent from them or if you do bring the car back to the hertz so you don't have to deal with what I had to. read more

ABSOLUTELY THE BEST CUSTOMER SERVICE I have ever experienced! I purchased my Kia today and I am in love. I had Adela to help me through the whole process and she is the sweetest and friendliest person ever. She gave me some space to explore and check out my car without feeling rushed. I never felt pressured or pushed to buy any extra insurance or anything like that. All in all, the environment is calm and stress-free. I had an amazing experience through this Hertz. I would HIGHLY recommend purchasing and doing business here! read more

What a horrible experience. When I arrived they told me there were no cars available. Then they pulled up what they call a midsize car, maybe for gerbil. The car was dirty inside and out and pulled to the right so badly that if you let the steering wheel go it would've made a right-hand turn. When I returned the car I thought the right thing to do was to inform the Hertz personnel that the car pulled severely right and the front end shook at 60 miles an hour or above. He could care less. Good thing I'm a gold member hate to think how a treat others. Let me rephrase that X gold member X hertz customer. They should take lessons from enterprise and learn what it means to take care of a customer! read more

I was able to get my car at the airport easily and return it just as easy. However, everyone there was more concerned with chatting with their co-workers than helping me. When I returned the car, the lady gave me an attitude because I waited for another car to back up before I went down the lane. While everything went well with the car, the poor customer service would direct me elsewhere in the future. read more

Don't know where to begin. The hertz bus came after at least five of every other company bus. Once we arrived at the car lot, the line to exit was 4-5 cars long. When I finally got to the exit gate I expressed the fact that this wasn't a good experience, and was basically ignored. I asked the guy if he cared if customers were unhappy and his response was: "not one little bit, sir"... read more

Car was fine but it took ages for the bus to come both coming and going and the line took 30 minutes to check in. I had a much better experience with Alamo at PHl read more

Absolutely horrible experience with Hertz. reserved my car a month in advance but didn't have no record of my reservation. After that picked my car and left, turns out the car I was in had an expired registration so had to turn around and return the car. When I went to get another car they didn't have any other full size cars so had to wait around forever for them to locate another car. Finally almost an hour later they locate a Altima but the car is totally scratched up I let the Hertz worker know the car is scratched and they noted it. When I leave I realize I left my wallet in the previous car I had been in so I turn around again to go get my wallet but turns out that car that had my ID was gone and no Hertz worker had no idea where that car went I waited around for an hour till I finally decided to look for the car my self turned out they took the car to another car lot that nobody remembers doing. In the meantime the manager on duty was cracking jokes saying "looks like I am going to be sleeping in my car tonight since I lost my wallet" overall not much positive things I can say about Hertz. I will definitely be going back to National as I have never once had a negative experience with them. read more

Had $4000 worth of equipment stolen. Wouldn't recommend it. I left a bag behind on a returned car. Caught the bus to the airport, realized the problem and stayed on the bus back to the rental office. By the time I got back the bag was stolen out of the car. Laptop, noise canceling headphones, game boy, passport all gone. The manager tried to tell me I was lying about leaving it in the car, didn't even want to admit it might have been stolen. Wont honor their rentals. Second time I tried renting from there again - they have specific cars you can rent ("Rent this exact model"). I showed up and the person on duty pretty much told me it was a bait and switch trick. They didn't have my car, so I got on a bus went back to the airport and went to enterprise. They were a lot nicer, got me a nice Volvo and was happy. I have stuck to Enterprise ever since. read more

Great job the service is expedient and they are very friendly . A good selection of cars also

Picked up a Hertz rental on a sunny Philly day two weeks ago. The car was filthy dirty, never washed and the car we asked for was not the car we got once again. Then it rained for almost two weeks, not Hertz fault but faulty windshield wipers on this 40,000 mile clunker is. Not exactly safe. Not exactly, Hertz. read more

super easy pick up and return, car was clean and i had absolutely no problems at all. the guy who rented me the car and inspected it with me was friendly. the shuttle to get to the airport was right on time and i waited less than 10 min for it to come....i have no complaints at all...easy rental, transaction, payment, and return.. read more

The. Worst. I had reserved a car about a week in advance for pick up and when I got there they said it would not be ready for an hour. The only car available was an upgrade for an extra $20 per day. I figured they would wave the fee since it was their fault that the car I reserved wasn't ready but nope...made me pay the extra $40 (2 day rental). I then figured at least I would get a sweet ride out of it. My "upgrade" was an old dinged up, dirty Mitsubishi galant. If that was an upgrade I don't know what the hell they were originally going to give me. Worst customer service and car rental experience I've ever had. read more

Everything at the Hertz office on Essington in Philly went very well. I was offered a free upgrade on my rental. We had the car for two weeks and everything went smoothly. The agents were very courteous. We were given a ride to the airport upon our return. We could not have asked for better service. Next time we're in Philly, we will return to this Hertz agency. read more

Horrible experience!! Wife made a rental reservation traveling overnight 6am pick up. The website said they accept debit cards but upon pick up she was told that at that particular location they don't... How the customer is supposed to know that!!!? Then she rudely told by service desk rep that she needed to get back in shuttle to return to airport in front of many customers ... Terrible company... Terrible experience... 0 stars if I could... read more

I returned my car the day after Hurricane Irene. Hertz' hotline had advised that for safety purposes all rentals within 100 miles of the affected area could be returned the next day before 12pm. Great customer service so far. Upon returning the car, I was charged for an additional day by the check-in attendant. When I took my receipt in for an adjustment the customer service person was very dismissive and nasty as I explained why the car had been returned late(she should have been aware of her company's policy). Her response to the 100 miles was to say"well you racked up 168 miles". Huh? This woman was African-American with hair slicked back and a lot of moles on her face. She could badly use customer service training. I will never again rent from Hertz I'll stick with Avis-they tries harder. And did I mention, I was given a compact in place of a mid-size car. read more