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    Hertz Rent A Car

    2.2 (133 reviews)
    Open 7:00 am - 12:00 AM (Next day)
    Updated 2 months ago

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    Waiting in line FOREVER!
    Douglas A.

    If I could leave NO STARS, I would. First I get in and there are signs for Hertz directing us outside. I go outside to find that is for Gold or Platinum members and instead of just helping me they directed me back inside. There were about 7-8 people ahead of me but the lady working for Hertz was taking her sweet time. The first guy had issues with his credit card, the next lady did not have a credit card and had to get a member of their party to redo the reservation. Even once another representative started helping it STILL took 45 minutes for me to even get up to the counter! It was so disorganized, slow, and they need more people to help. Added on top of that, their protection for the car was $34 a day and then they charge fees on top of that even though I had already paid in full! I had to pay another $142 total for my 3 days. Other car companies don't charge that much and certainly don't charge fees if you've already paid in full. Next to them was Budget and every time Budget had a line, it went quickly because they had 4 or 5 representatives to help. I will AVOID Hertz at all costs in the future.

    Stains on seat

    I tried to find the Uber rental location on McKnight RD but there isn't a place to post a review for them. My issue is company wide though so this will work. After an accident I needed to reserve a rental in order to work. After an entire day of running in circles I was finally able to get someone to answer the phone at the Greentree location (shout out to Matt for all of his help). He was able to get me in the right direction because the information online is incorrect. I went online, made my reservation for later that day. My best friend drove 45 minutes to me and then an hour and 20 minutes with her sick kid to take me. When I got to the rental location I was told that I was lucky there was a car for me. Apparently the website lets you make reservations without actually knowing if there is a car available. I was told I would be able to work as soon as I took possession of the car. Technically I could have. However, the car was TRASHED when I got it and it reeked of cigarettes. It took me an entire can of febreeze and an hour of cleaning the car before I felt like I could use it for work...and even then I had to put seat covers on the seats because they are so stained up. The photos they took are not at all accurate to what I received. This car was disgusting and had I had any other option, I would have taken it. This company should be ashamed of itself.

    Check my review for more info.

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    10 years ago

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    11 months ago

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    8 months ago

    I will definitely rent from this company again. The car was dependable, clean, and the drop off was very easy.

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    7 years ago

    I wasn't impressed with the person at the Hertz counter when we rented our car. She acted like she was doing us a favor by renting us a car.

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    Page 1 of 4

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

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    Budget

    Budget

    1.5(100 reviews)
    0.1 mi

    Thanks to Tanner and Frank for helping me out on my rental. I had only a few hours to make my show…read moreup time for my job in Pottstown and they helped me out on my rental. You guys are the best and I wish nothing but the best for you in the new Year. God bless. I recommend this rental business.

    First and last time renting with Budget!!! Just flew into Pittsburgh, had a reservation for 10…read moredays, we were supposed to pick up the car at 11pm but all flights in are delayed. We called the Budget rental car agency right at the airport before boarding the plane and said our flight was delayed, they told us no worries they don't leave until the last customers flight arrives. They did ask for our flight information when we made arrangements to rent this car. We were there at midnight and found no one around. No answer at any of their offices...just a "we are closed message". Others people started showing up with the same story...called and were told someone would be there. There are people here with small kids wandering around trying to figure where the Budget representative is. One customer was sent the information to get his car...he scanned the barcode to open the gate and leave and it would t open. After all that he has to u er to his hotel. This is the worst rental car experience ever! There are no other cars available no but enterprise was able to help many of the customers, Budget lost a lot of money tonight.

    Photos
    Budget - Yuck

    Yuck

    Budget
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    Thrifty Car Rental

    Thrifty Car Rental

    2.4(15 reviews)
    0.0 mi

    This wasn't a horrid experience, but I have experienced better. I booked this online ahead of time…read moreand chose Thrifty because they have Toyota and Toyota usually has more head room. They prompted me to purchase additional insurance to cover loss-of-use and since it was for only 1 day, I opted to get it. Day of rental: picked up baggage at carousel, proceeded to Thrifty. Thrifty was closed but directed me to Dollar. Stood in line at Dollar and due to lack of more than 1 agent, I waited for 30 minutes. The agent tried to sell me on insurance for loss-of-use, but I told him I had already purchased it. He then told me it was a bad idea because now I'd be dealing with a THIRD PARTY to settle disputes. I should wait and buy it at the airport. I asked why it would be on the website as a recommendation if he was saying the product they recommend is bad. He backed off. I got my Toyota and everything was fine. Return was quick and was exactly what was quoted. HOWEVER ... The additional loss-of-use insurance has two charges on my card. Does Thrifty correct this, or did I get the better advice from Dollar Rental to avoid the dreaded THIRD PARTY.

    These people are crooks. I booked via Expedia. They took a $500.00 deposit since I do not have a…read morecredit card, and it's been over a week, and they still have yet to release the funds. Although they have possession of the rented vehicle for over a week. The guy who attended to me advised the hold will be released within 3 to 5 days. It's been over a week. Now I'm trying to speak to someone at their Corporate office and their claiming the funds have been released. So I ask them for some sort of proof of release to provide to my bank, and Thrifty is claiming they can't provide anything. So then I ask to speak to a supervisor, and no one is available (lol). Robbery at its finest. I don't understand how they could take the money out so fast but not issue it back in a timely manner. SHAME ON YOU, THRIFTY. Moving forward I will take my business elsewhere.

    Hertz Rent A Car - carrental - Updated June 2026

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