Stopped in to exchange a constantly software updating vehicle. I asked the manger Bob and he was…read moreextremely dismissive and unhelpful! One of the worst experience I have had with national. Even tho I am executive elite and rent 6-8 months of the year for business. To top it all off they parked us in and the staff would not let us out/move the vehicles for 30 additional minutes! When they did offer us a vehicle it was a smaller and basic level vehicle for traveling over 1,000 miles. Terrible location to work with !

It's been a few years since my last review and since I recently came in, it's time for a new…read morereview, especially at their new location within PIT airport. Service is still great! Everyone I encountered was helpful and friendly! The selection of vehicles in the Executive Isle was amazing, more than one BMW to choose from and I snagged a fully loaded X3, which was amazing to drive and was brand new, only a thousand miles on it. Checking back in was easy too! The best part is that with PIT's new main, landside terminal, everything it walkable without taking a silly tram or train... Love this! National Car Rental is still the BEST!

Noticed a fuel add on to my rental and this was done without my knowledge and permission…read more Has anyone else had this done to them from this location. I was at a wedding and another guest checked their rental and insurance and roadside was added to theirs when they specifically said no. This doesn't look like a coincidence anymore. Has anyone have this done to them?

The rental experience was average. The signage to where the rental cars are located could be a bit…read moremore clear. Average customer service from this Hertz location

It was super easy to rent a car from Alamo at the Pittsburgh airport. We were in our vehicle and…read moreout on the road within five minutes. When we returned the car, I commented about a residual smoke smell, and the employee was kind enough to knock $25 off our bill. I recommend this Alamo location for great customer service.

I just wanted to give a quick shoutout to Anthony Thomas at the Pittsburgh airport location for…read moreawesome service during my recent rental. I booked through Expedia, expecting a BMW X7 or Range Rover, but when I arrived and those weren't available, Anthony personally made sure I was taken care of. He went out of his way to find me a Range Rover Sport, which I really appreciated. As a business owner, I truly value that kind of extra effort and great attitude. I'll definitely be renting from your company again because of Anthony's service. Hoping you have more team members like him.

Jeff Santa must've gotten his MBA at Clelian Heights, because I can't see him being anywhere but…read morethe bottom of any class regarding the administration of business. Highly recommend National as the alternative to this insanely poorly run outfit. Luckily, Jeff blacklisted me from ever potentially using any Avis, despite the status I enjoyed and my positive experiences at every other branch, because I hurt his feelings speaking plainly in response to his poorly timed, automated status check in email as I sat with my two young kids on a curb at 3 am without vehicle. Guy's way too soft to be from Pittsburgh. He's probably from Cleveland. Like the Browns, this Avis location could use a couple years off to try to regroup before returning again to be the worst location in car rentals. Just rented from national for the draft and the process was smooth as could be. Staff was friendly and competent, like they got their degrees at accredited schools. Way smoother process.

worst checking in process ever @ Pittsburgh airport…read more waited over an hour to collect car due to one person checking people in for Avis and Budget car rental. This is after 8 hour flight from London. so slow, loads of very young children getting restless and I felt so sorry for the parents as they had no choice but to wait Won't ever use them again. All the other car desks well staffed such as Doller or Almo I asked if they could get anymore staff and they just said "No".

If I could rate dollar car rental zero stars I would. Absolutely horrible customer service. Our…read morerental car reeked of cigarettes and made all of our stuff smell. They also charged me $515 for a car I booked completely covered by travel points. When I called customer service, they said there wasn't anything they could do, and denied my refund. So I basically lost out on ~$800 that was supposed to be fully covered. Would never recommend!

Booked through Southwest Arlines so it was just reserved and it didn't allow me to pay on the spot…read moreso when I got to the actual rental place they told me it would be 500 dollars as a deposit then it went up to 900 because I didn't use my credit card. They didn't disclose that at all and then asked me if I wanted to upgrade my car since there was going to be a winter storm . Why would I want to spend more money with you guys no thank you .

This place is the worst please don't rent from here. They charged us for an upgrade we didn't need…read moreinstead of renting us a new rental. Causing our cost to be double of what it should be.

Wish I could give no stars- rented a vehicle had NO damage when turned in- the guy checking in cars…read morein said it was good, completed return on his handheld computer and a month later I receive a bill for over $5000, this is ridiculous and the vehicle had nothing wrong at all!!! Complete scam- if my bill is not removed after discussing- I will be reporting, never again!

My reservation was booked online with ease. The price was fair and they had a nice selection of…read morevehicles to choose from. Pick up and drop off went smoothly. The staff was friendly and organized. I would definitely rent from this location again.

First and last time renting with Budget!!! Just flew into Pittsburgh, had a reservation for 10…read moredays, we were supposed to pick up the car at 11pm but all flights in are delayed. We called the Budget rental car agency right at the airport before boarding the plane and said our flight was delayed, they told us no worries they don't leave until the last customers flight arrives. They did ask for our flight information when we made arrangements to rent this car. We were there at midnight and found no one around. No answer at any of their offices...just a "we are closed message". Others people started showing up with the same story...called and were told someone would be there. There are people here with small kids wandering around trying to figure where the Budget representative is. One customer was sent the information to get his car...he scanned the barcode to open the gate and leave and it would t open. After all that he has to u er to his hotel. This is the worst rental car experience ever! There are no other cars available no but enterprise was able to help many of the customers, Budget lost a lot of money tonight.

This location does not exist. They will allow you to book a car but we were told this location has…read morebeen closed two years.

I followed sign outside. My mistake that I didn't check in first, I'm sure I missed a sign…read moresomewhere. HOWEVER, I stood at the pickup center and the guy ignored me. He knew I was there and more than likely has to deal with clueless customers like me all the time. He just kept playing on his phone. Well, tough... it's his job. So I knocked at he stared at me annoyed. After I tried to hand him my license and credit card then he told me I had to check in first. I went to check in and they told me my reservation was cancelled. I called my travel agency and they said it certainly wasn't and that they have problems with Payless all the time. The price to cancel and rebook was more so we decided if we were going to pay more we would go with Enterprise. Also they have a sign that they have a "24 hour kiosk" at garage but the woman inside said it was for after hours. So either the guy outside was being lazy or they need to learn what 24 hour means.

These people are crooks. I booked via Expedia. They took a $500.00 deposit since I do not have a…read morecredit card, and it's been over a week, and they still have yet to release the funds. Although they have possession of the rented vehicle for over a week. The guy who attended to me advised the hold will be released within 3 to 5 days. It's been over a week. Now I'm trying to speak to someone at their Corporate office and their claiming the funds have been released. So I ask them for some sort of proof of release to provide to my bank, and Thrifty is claiming they can't provide anything. So then I ask to speak to a supervisor, and no one is available (lol). Robbery at its finest. I don't understand how they could take the money out so fast but not issue it back in a timely manner. SHAME ON YOU, THRIFTY. Moving forward I will take my business elsewhere.

I am writing to file a formal complaint regarding my recent rental experience at the Thrifty…read morelocation at Pittsburgh International Airport from March 24-31. I have rented cars many times and take the process seriously, and unfortunately this was one of the most unprofessional experiences I've had with any rental agency. At pickup on March 24th around 10:00 AM, the two older employees working the counter were dismissive and unhelpful. When I declined the additional insurance coverage--after having already confirmed with my insurance company that I was eligible and covered --the woman at the desk laughed at me, and in a snarky tone asked, "What's your insurance?" When I asked about how tolls were handled, she didn't answer me. When I asked whether my card went through for the rental after using the tap card option, she replied, "How should I know? You should be able to see it." Her tone and attitude were embarrassing and unnecessary, especially during a process that should be straightforward and professional. Additionally, I did not receive the Chevy Malibu that I reserved. I was given a smaller Nissan, and no explanation was offered. When returning the vehicle on March 31st, the process was equally unclear. There was no guidance on where to go or what steps to follow. When an employee finally appeared, I asked if everything was good and if I was clear to leave. His only response was, "You're good, bro." Again, this felt unprofessional, especially considering how important it is to ensure no unexpected fees are added after the fact. I returned the car clean and filled with gas, exactly as instructed, but due to the overall poor communication and lack of professionalism from the staff, I am concerned about billing accuracy and would like confirmation that there are no additional charges pending. I am disappointed that this experience has left me unwilling to rent from Thrifty or its associated companies in the future. I hope you will review these concerns seriously and take appropriate action to improve service at this location.