The rental car I got smelled so bad and had a tear in the seat. It was a complete s...tbox. I needed a car while mine was repaired. It is not right what we pay in premiums with insurance and have to get in a smelly car. Didn't matter how they cleaned it either. read more

Horrible car. Rented a Kia niro to use for work and it uncharged. They refused to give me roadside assistance because my weekly rental payment was a day late. Never mind that I was in the hospital for a week and they didnt seem to care or be considerate about that at all read more

I got a car from Hertz outside of the Boston area, and we had to hustle to get there on time which was a bit stressful, and their address had changed from the address on Google. Other than that everything was excellent, the staff was very friendly and helpful, the price was great, and the car was in, great condition as well. I highly recommend them. read more

One start only because I had to select a start to continue this review or i would of gave them a minus 1 star Place was very unprofessional run by riv RAF disgustingly dirty inside. Wated for a precheck in over 30 minutes while staff took cell phkne calls and played on phones without even acknowledging the customers in front if them with a good morning or hello even though our Car was decent we paid online but in the end had to pay 100 $ plus more in fees all should of been included read more

Hertz Rent A Car - Car Rental Near Me - Revere, Massachusetts

I see some negative reviews of this location but my experience was absolutely fantastic. My family visited Boston 3 years ago and I've often thought about the employees at this Hertz in Revere, that's how great the experience was. I'm just now coming back to post a review but better late then never. I knew the rental car agencies at the airport would be much more expensive than ones located a couple miles away. So we booked a car for three weeks out of the Hertz in Revere and took an Uber from the airport. That $50 Uber ride saved us $600 on the rental. The staff here is excellent! Very accommodating and even extended our rental a couple of days on the back end with very little notification. To top it off they drove us, for free, back to the airport for our departing flight. I'm not sure when we'll get to Boston again but there is no doubt we will rent our vehicle from this location. read more

We had booked a car through AAA for the weekend. We paid up front, but when we got there we were told they don't take Debt cards, even though it is a MC. I spent close to 20 minutes in there trying to cancel the reservation. There web site sucks and took forever to get someone on the phone. We left with no car and very disappointed. read more

This Hertz rental location in Revere, Mass is absolutely great! I've been using them for several years and find that they are better in price than Logan airport and other local rental places in the area. Their service is impeccable and their location is convenient. They get you in and out without delay and in some cases they give you free upgrades. Returning the vehicle is hassle free and their vehicles are well maintained. Their staff are very courteous and handle any problems you may have without question. I highly recommend them for all your rental needs in the future, I myself will be using them again this month. Thank you Hertz for accommodating me in the past and look forward to seeing you soon. Angelo Rao read more

The worst experience so far with hertz, this guys who work here they are so rude and disrespectful, I will never go back to this place, and also when I ask to speak to a manger, they refuse saying that he was not in the location at the moment, when I finally get in touch of the manager he say he is busy, and he will call me back wich that never happen... when I return the rental car I returned with the same amount of gas, that it was when I dusty get it.... they charge my full tank... they bad, if you have a rental with your insurens they are suppose to deal with your insurens but they don't they make you do it all way... if you don't want to wasted time... don't go here... read more

They have a pretty good selection of cars! I got a great deal too, it was off season!

Don't accept debit cards even with deposit. Guy was not helpful at ALL. Went all the way to revere from Chelsea and he says this I cant use credit cards I'm buying a house and can't have anything on my cards read more

This location has some of the best customer service and cars I've ever experienced. I've rented a lot of cars through the years and I've never had a better all around experience consistently. This is my go to location for all rentals read more

Hertz Rent A Car - Great selection of cars - Car Rental Near Me - Revere, Massachusetts

Great service- I got into an accident and insurance was covering a rental- as soon as I hung up w the insurance company Hertz revere called me to set up my rental. It couldn't have been easier and they were so accommodating and kind. Plus, I got a much better car than I was expecting! read more

I am only giving one star because it s the only way to give a review I rented a car here because my car was hit in front of my house and I needed substitute car. When I got it and was driving home I noticed it smelled like smoke. Being that I have never smoked I figured that's why I noticed it so much. I am not a complainer and only needed to get back and forth to work and church and shopping so I could live with it. Well when I went to return it I was accused of smoking it out and basically called a liar and told I was going to be charged &300 for it. I was told I could have it detailed which is quite costly or I could give jay $100 and he would have it done by someone they send people to who have this issue. yeah right!! So I took the keys back and had it done myself even though I never smoked in this car or ever anywhere else in my life. I returned it next day and the nicest employee that works there name Marlo waited on me and and came out and inspect the car and even took me inside and spoke to the manager who said I was all set. The car was cleaned inside and out. Well guess what! I now have a $300 charge on my credit card I proceeded to go on line and found that this was also done to many more people like myself who don't smoke and were accused and charged for the same. Well I'm not done with this yet. My lawyer will be contacting them and I will be speaking to corporate and the attorney general and better business bureau and solve it 7. This is not right what they do to costumers I suggest that anyone reading this not ever go here to rent a car. Go elsewhere or walk!! And Marlo who works here should get a job somewhere with a company with his respectful work ethics. If I had to give him a review he would get 5 stars. read more

Wish no stars was an option. Avoid this place at all cost. We rented here instead of the airport because it was a little cheaper. Big mistake. Rented it online. Kept rejecting my husband's card so I paid with mine and listed him as the driver. Upon arrival we waited 40 minutes to be helped. One guy was polite and trying to help but every customer seemed to have an issue as well. Finally after 40 minutes another very rude guy calls next. Gave him our paperwork, license and he asked for a credit card to hold for incidentals. My husband provided all that. To which he said yeah no his ain't going to work. I asked why. He said we originally paid with my cc. And that the card had to be in my husband's name. I brought out the contract emailed to me that said card provided on scene for incidentals had to match the driver which it did. He said no the original payment had to be in his name. I explained what happened and showed him the fine print he kept quoting me that didn't say that. He said it was hertz policy. I said what they emailed me should match their policy but regardless how could we proceed. He said cancel the original reservation and start over and that it would take forever and be a process. Very encouraging right, then he added they wouldn't match the price I paid because it changed daily. I asked him to match it where I had done everything in the fine print correctly to which he responded it's your problem. He said not my problem or it's your problem repeatedly. I wanted to just walk out but needed a car! He said I could use the original reservation if I would pay $15 a day to switch it to my name and add my husband as a driver. I said I'm not driving and he's named as the driver in the original reservation. So frustrating. They have 0 desire to help you and need a really big lesson in customer service. We canceled the original reservation paid $40 more. We are still waiting for our original money back. Then got a car that smelled so strong of weed it made my husband and I sick. It truly ruined our vacation and ruined hertz for life for us. I travel frequently and will never get use hertz again. They didn't care at this location or corporate whom he called and handed us the phone. read more

STAY AWAY. I rented a car on a Monday morning. The car they gave me was filthy, smelled like curry (which I loathe), and had practically no gas. The employee from Hertz offered to clean the car, but I was in a rush to work and did not have time to wait. He apologized and said it was a busy weekend and they had not had a chance to clean the cars. Guess what? Not my problem! A rental car is supposed to be convenient! I shouldn't have to get gas when I've barely driven the car. I tried to talk to the manager and they put me on hold FOREVER! How convenient. Point is....rent anywhere but here. read more

Car was dirty, customer service was poor. I was the next in line to be helped when an attractive woman came in, batted her eyes and pushed me to the back. When I had asked to keep my place in line i was ignored. read more

After seeing some terrible reviews about this place on yelp, I was apprehensive. However, the ability to SAVE over $550 on my car rental compared to renting at the Boston Logan airport location, eased my apprehension. Renting from Boston Logan for a week would be over $900 and at this location and it was $330 (if I paid in advance). When I arrived to the location, there were a few parties waiting for some reason but I was greeted and helped very quickly. I was walked out to my car less than five minutes after arriving to find a quite clean Toyota Camry with only 2800 miles. It appeared to be cleaned very well, minus numerous rental agreements from previous renters in the glove box. I believe these should be disposed of as it has personal information such as name and address. If you are heading to the Boston area, you can stay at the Four Points by Sheraton Hotel which is a short walk to this rental location. That hotel offers a free airport shuttle to guests. It will cost you about $20-$30 to Uber back to the airport at the end of your rental from this Hertz location. read more

Thank you to the team at Hertz at Squire Rd. in Revere, MA. Fast friendly and helpful was just what I needed, as I was unfamiliar with the roads in and around Boston. I will definitely rent here again when flying in to Boston. I highly recommend this agency to anyone who wants a good deal and great service. read more

Absolutely horrible experience. I give zero stars for these scammers if that was an option. There's some shady stuff going on in here. Horrible customer service and they were very unorganized. The employees were either all hanging out in the back office or all smoking cigarettes and cigars in the back of the building. They gave me a car that was a mess with crumbs everywhere there was even empty soda bottles and half eaten granola bars in the back. They charged me an insurance rate when I was paying out of pocket and I don't know why. They also charged me a bunch of random fees and didn't give me any receipts or proper paper work. When I called to confront them the employees would not give me their names and hung up on me. The manager also hung up on me when I called back. When I called Hertz corporate so that I could sort things out I was informed that because they charged me an insurance fee I couldn't have anyone higher up do anything or reverse the charges and the only person who could is the manger of the store I rented the car from. This place is a joke and should be reported to the better business bureau. read more

excellent customer service ,provide brand new clean vehicle . Its always my choice .

horrendous experience. we booked a 7 passenger car for a funeral (six days in advance). day of funeral, my husband called them 2 hours in advance to make sure car was there.  they told him to come .  he went, suddenly, they told him the car "had an expired registration" and was unavailable.  (there was no 7 passenger car in the lot either, so lie number 1.) the gave him a tiny car that seated four and said they called the Revere hertz branch where they had a bigger car, and he should go there.  He drives to Revere (funeral was in an hour) and they had no idea who he was, had received no call from Malden and had no 7 passenger car.  my husband was forced to drive home in the tiny car (NO INSPECTION STICKER, NO WINDSHIELD FLUID) for a funeral procession...he comes home with a car smaller than what we already own. We had to call a friend to lend us a large car so our family could process to my dads funeral together.  If that wasn't bad enough, when I called both the Revere and Malden offices, not only would they NOT put me through to a manager, despite my asking several times, one hung up on me and one had the audacity to say my husband was being rude. (they are lucky he didn't explode on them considering the circumstances.) Each person I called or talked to at both locations was rude and did absolutely nothing to try and help us in what was a very sad, trying day.  I was simply horrified by the treatment of these ignorant chimps.  Hertz had better clean house, top to bottom.  People expect to be treated like human beings, especially under trying circumstances.  I would walk anywhere before I ever again rented from Hertz.  I also contacted my credit card company and got the charge removed.  These ignorant morons are lucky we aren't suing for damages....and we were late for the funeral, to boot.  RENT ANYWHERE ELSE.... read more