Not happy at all, I believe I'm done with Enterprise. I recently had a NO FAULT accident and…read moreinsurance accepted a $60 a day comparable vehicle to my 2023 Lexus RX, instead they started taking my deposit of $100 and tried to put me in a small Nissan sedan, why am I paying high premium for a $60 dollar rental if they can put you in whatever they have. After I was disappointed with the selection they told me they had an Audi SUV and the other agent asked if I can pay, I'm like what? What am I paying for? He didn't explain at all! I told him I already paid the deposit but then he said you have to pay more. Had they known what i have for a rate they should have put me in something comparable to $60 a day and I would have paid up front for the deposit whatever it was. No explanation at all. Now I'm stuck with a Nissan Rogue that doesn't even accelerate like my other vehicle, I'm just not happy at all and feel like I'm paying a premium for nothing! I can rent a cadillac for $37 a day, or other vehicles at a more Cheaper rate. Now it's a hassle to get out of this and get approval for another one and then drop it off and go somewhere else. I work for the state and have a second job like my time doesn't mean anything! Not happy at all and I'll share this with many people as I can and ask them to not settle and go to other places that actually have vehicles and that know how to explain with compassion. This will be the last time I use Enterprise!

This local office of Enterprise in Chelsea was great. I had booked the reservation with Corporate…read moreand Costco. The office at Logan was out of cars. I hopped in a cab at the airport to get to Chelsea on a Wednesday afternoon and returned the vehicle Friday after hours. If I had one complaint it would be that I was charged for 3 days of rental when I had the car for 2 days plus an extra 6 hours.

Best and easiest rental experience we've had at any airport. It was so easy and organized. Tristian…read morewas there to green us and get us in our car right after we did the self check in. He made it quick painless and we were happy to get in our car and be on our way to the hotel.

Rented a car from Enterprise at Newport News airport. Our flights were canceled due to severe…read moreweather, so we had to change the return location. Enterprise then quoted an $800+ drop-off fee to return the car to Boston instead of Portland. What made this even more frustrating is it made no sense at all--we were returning the vehicle earlier than scheduled, and the Boston return would have been about 100 miles closer to the original rental location than the Portland return. Still, they tried to charge us an outrageous fee during a weather-related disruption that was completely out of our control. Extremely disappointing experience. Highly not recommended.

My friends and I planned a trip to New England for a little road trip around all the states in the…read morearea. My friend booked through National and it ended up being a great experience from start to finish. I've been losing faith in all companies recently but National seems to always do right by me. This location is in the car rental center a short shuttle ride from the airport. My friend is an Emerald Club member so we got to bypass the check in line and go straight up to the garage and pick a vehicle in the premier selection. We were going to be on the road for 5 days and chose the Jeep Wagoneer mainly for comfort and space. There was 5 of us so we had plenty of room to stretch out. This vehicle was also very well kept, practically brand new and had all the bells and whistles. Checking in and out was a breeze also. I always shop for deals and use third party sites alot when it comes to booking things, but my experience here makes me want to focus on booking through on company and getting perks like we got on this booking. I will definitely seek out National more often in the future.

The company is very stringent on the transactions. My flight got cancelled due to a flight engine…read moreissue, so I called them asking if they could help cancel and refund as this was a unforeseen circumstance but they said the reservation and insurance is non-refundable. This is a very bad customer relation in my opinion. I understand in normal situation they dont refund but if for unforeseen and uncontrollable circumstances also wont count then I would not recommend this rental service to anyone. I would rather go with Hertz or enterprise who have a better customer relation than these guys.

There's only one person at the desk and about thirty in line trying to get a car. I think after a…read morelong flight of 5-6 hours catching a bus. They should have enough workers on site.

Wow... just a sad place. Completely understaffed had one 80 year old employee working and a…read moreyounger woman "manager" who did not help anyone... had 22 people in line for the one geriatric guy working. Felt badly for him... then after waiting nearly an hour for a car then waited an hour to leave the garage because only 1! Booth open to leave and I had express pass.... But you couldn't use it cause it times out as I waited an hour in that line I could have walked to my hotel I. The 2 hours it took just to get my rental car

Great experience!!! Easy pick up even easier drop off! Super friendly staff and young man at the…read moregate was a whole vibe!!! Loved it!!

It really hurt with Hertz…read more This review is for my Halloween trip from 10/27/2025 to 11/01/2025. I went to rent a car to go to Salem because I heard you really want to have one when you arrive to Boston. I had done my due diligence. I rented it online and I thought I was good to go. Just go directly to my car without any hassle. I remember going to the counter and talked to a woman from Boston and seemed like she was really going to help me out. She told me how much of a direct no fluff kind of gal she was. Sadly I trusted her. She told me to get this insurance which was only going to be a little more. What I couldn't figure out was that it was not the difference of $79, it was going to be $277 more. I kept saying, the math isn't mathing, she said don't worry it's just the tax. I signed whatever she told me to sign with a bad feeling in my chest. The moment I got out of the car lot is when all the horror started happening. I looked closer to my bill, realized It wasn't right and immediately drove back to the Hertz lot. I was told from all these agents on the phone that going to a hertz location will solve this problem of canceling the insurance. I drove to another hertz and they told me they couldn't do anything about it and that I needed to go to the original one to fix it. So I drove to the original location. When I arrived back where I rented the car they said "oh sorry it has to be done within 1 hour of leaving the parking lot." I'm like, "I was told by your phone service I could change it at another location which is why it took me so long to get back". She then said, "sorry I'm not authorized to do anything but you can leave your phone number and account number here and they will get back to you about it." I had a strong feeling, " no way is anyone going to help me out". I then proceeded to reach out online for a dispute. Jazz Hernandez was the one I was communicating with and oh did she make it even more difficult. We communicated for 2 days with back and forth emails. She said she was unable to remove the coverage the moment I left the lot. Made me go in circles. Then I thought, "I'm getting my money back no matter what. This has been the worst experience." You know what I did next? I waited until my credit card balance was hit with the charge. I called them up and told them exactly what happened. And you know what I got my money back. If you want to get your money back because you got tricked into the car insurance by how they phrased things, don't try and do it through their customer support. Let your credit card company get you back everything. By the way, look at my reviews, I don't ever want to bad mouth anyone. I especially don't want to ruin a business if it was just mediocre. But I had to write this review and share my complete dissatisfaction. Wish you all the best and beware !

No APP, horrible lines and service. I will never use Thrifty again to rent a car, I'd rather walk!read more

This review is for the Thrifty Car Rental counter at Logan Airport. This place was as close as I…read morecould find on Yelp. I had reserved a car at Thrifty via Travelocity, well in advance of my trip. I specified that I wanted to pick up the car at the airport. We arrived at the Logan Airport rental car facility via the shuttle bus. I went to the Thrifty counter and gave them my name. They said they couldn't find my reservation. I then had to pull up details on my laptop for them. This at least allowed them to find the reservation. However, they stated that it was for a different, off-site Thrifty location. I noted that I had requested airport pick-up, and they said that sometime booking via 3rd party sites had issues like that. They suggested I could take an Uber to the other office to get the car. WTF? Seriously!? They then looked up another reservation based on what they had available. It sounded high, and by that time I was fairly angry. I moved up the counter and got a car elsewhere. To be completely honest, I am not certain whether the screw up was with Thrifty, Travelocity, or a combination of the two. However, I don't plan to do further business with either Thrifty or Travelocity, just to be on the safe side.

Nekita and Nick went above and beyond what is expected. I left some sunglasses in my rental and…read morethey could have done what most people would do and tell me to go file and claim and moved it along when the vehicle was not seen at first glance. Instead Nekita walked the entire floor of the car rental MULTIPLE times until she located the vehicle and my glasses. She is an exceptional and determined human and should be running the entire company. She is the epitome of professional customer service and perseverance.

I got a rental car through JetBlue on my trip to Boston. When I arrived around 8pm on Wednesday…read morenight, there was a small line at the counter and only two people working there. Finally, a woman from the Avis desk next door helped me. After that, it was pretty quick to walk upstairs and get my car. They gave me a brand new Honda Civic with only 1100 miles on it, which was a great car. Dropping my car off was pretty quick, but after an hour, I still haven't received my receipt, which was supposed to be emailed to me about 5 minutes after returning the car. I'm hoping they're aren't any miscellaneous charges as it was returned damage free and with a full tank.

Jasiah at the Alamo counter in Boston Logan Airport provided absolutely amazing service! From the…read moremoment we started talking, he was personable, friendly, and so easy to speak with that within a few minutes, it felt less like renting a car and more like catching up with an old friend. We mentioned that we were celebrating our daughter's Sweet 16, and Jasiah immediately went out of his way to congratulate her and make her feel special. That small gesture meant a lot to our family. Jasiah is definitely a cut above the rest. In all our travels, we wish we could encounter more people with his personality and positive attitude. Great job, Alamo, for hiring someone like him this gentleman has management written all over him! Hopefully, Alamo can figure out how to bottle some of Jasiah's DNA and distribute it to a few other employees. Keep up the outstanding work, Jasiah!

Pretty good experience. No issues really…read more They didn't have my car available and they upgraded me for free rather than make me wait or give me a lessor vehicle. I did appreciate that a good bit. Alamo has been a refreshing change to my rental experiences. I will remain a customer until something better comes along. Car was clean, ran well, got great gas mileage, had a killer sunroom, comfortable seats, and lots of storage room. I also learned that I am ok with driving a Land Rover. I have found that after getting used to my Tesla, most cars are un-drivable to me. This one acted so similar to my car, I loved it! Features that make it great are that it shut itself off immediately when you put it in park. I leave gas cars running now when I get out. Last rental I left running outside of a place for hours before realizing it. Also, it locks itself as you walk away and unlocks as you approach. Another similarity to my Tesla. I put about 850 miles on it while we had it. Nice ride! '25 - excess

The service and products were great from the get-go. I enjoyed the car, and the price was exactly…read morewhat was quoted--no last-minute extra charges or surprises. Booking the reservation online was a simple and convenient process. ​However, I am leaving a 2-star review due to the unprofessional and rude behavior I experienced when returning the vehicle. ​The gentleman working at the return area was incredibly impolite. When I pulled up, he gave no instructions and simply handed me the tablet. There was no clear signature box or line on the screen, so I was understandably confused. When I asked for clarification, he snapped, "Sign! For God's sake." ​Furthermore, I realized shortly after that I had left my sweater in the car. I went back to ask for permission to re-enter the vehicle, and he replied rudely, "It's open!" without even looking at me. It was a very unpleasant end to an otherwise good rental experience. I hope management addresses this behavior, as it significantly detracted from an otherwise smooth transaction.

I rented a BMW X7 today at about 5:30 pm and drove it from East Boston to Roslindale. Once parked,…read moreI attempted to back out of my driveway but the steering was inoperable. The dashboard displayed multiple warning signs. I rented this vehicle using my business account to transport a few colleagues to a training on the North Shore tomorrow. It is now 8:40 pm and I'm still waiting for tow truck details. On the bright side - I was told to Uber back to the airport locating for a replacement which would be reimbursed. The only issue, is that I have to wait for the original vehicle to arrive back and they close at 12. Unacceptable for SIXT to rent a vehicle that clearly already had significant issues. Very disappointed.