The best place in Revere to rent a car hands down. My go to spot by far. Friendly service

Would put 0 if possible. Came back to rent again and the "new manager" who has only been here two weeks(she told me) informed me they can't rent to me due to fine print no one followed on all my previous rentals. I took a train down from Portland to pick this rental up and am now I am stranded. The other manager(currently employed there still) approved my rental last week. No issues. This is the definition of horrible service. This manager just says "it's policy, nothing we can do. I take responsibility for their mistakes" Except no one is taking responsibility, I am just being screwed over. I go from exclusively renting from this location and enterprise to now never renting from this company again. Apparently they don't train new employees well according to this manager. They take no accountability when they destroy peoples vacation plans and cost them hundred of $. Accountability is not an apology. I am now sitting in their lobby stranded. Disgusting behavior by a company with 0 remorse for how they treat repeat customers. I suggest renting from any other company and especially avoiding this location due to how horrible they treat repeat customers read more

Corporate lies and says they have cars they don't, leaves a family stranded on vacation. May not be the branches fault, but buyer beware, enterprise doesn't care. read more

Insurance replacements for both myself and my neighbor. EXCELLENT service. All charges were exactly as explained. Initial hold $250 deposit, released after the rental when final total charged. Toll charges, again exactly as explained - a daily charge plus tolls only on the day(s) it used was used - much better than other rental companies. Comparable vehicles for the insurance replacements. Pick up and drop off service. Can't say enough about how painless the process was, and how great Kristen and her team are at providing excellent customer service. read more

I recently rented a car here and had a good experience. Branch Manager Alexander Rogers was very good. read more

Enterprise Rent-A-Car - Here is the price showing in their website - Car Rental Near Me - Revere, Massachusetts

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Best car rental place I have EVER been to! Although there was a pricey cost it is worth it! We were only renting for one day and I expressed how horrible our experience was at hertz. Even though not the same company they went above and beyond to correcting my experience by giving us a deal on upgrading etc. thank you! read more

Now I know we are in the midst of the Coronavirus pandemic, but surely there is a better way of doing things at this Enterprise location. I went to return a car rental there today that I had while my car was in the shop. On the door is a sign stating to practice social distancing once inside. Okay, I'm all for that but I walk in and immediately two woman, an older woman (i think the manager or supervisor) and a younger blonde girl in her 20's yell over at me "You have to wait outside. You can't come in here." There is no sign on the door that states that. Well, it's pouring out and they don't have anywhere to stand where you can't get wet. So I wait out there getting soaked for about 7 minutes and the manager woman comes out walks past me, says "sorry" and gets into a van and leaves. The younger girl comes out and checks the car and goes to walk back in without saying two words to me as to what is happening next so I said "it would be nice if you had a canopy or something to stand under" and she giggles/laughs and says I can go stand over where they clean the cars in the garage. I go there, wait another 5-10 minutes and she comes out and says basically I'm all set. I then ask her if I can either get a ride, or they call a taxi or an Uber to give me a ride back to my house which is only 3 miles away and she says "There's a taxi company but I doubt that they are working today with the virus here's the number and proceeds to start giving me the 9 digit number when I dont' have my phone out to record it and I just say "what's the name of the company?" and she says "Yellow taxi". Then leaves. I guess social distancing means not giving your customer's a ride, nor calling them a taxi or an Uber, and it certainly doesn't mean making sure that that your customer is not soaking wet = treated with respect. I had to walk in the pouring rain 1/2 a mile to catch an Uber. Unbelievable. I do need to mention that when I picked up the car 12 days ago the people that were there at late afternoon/night were very nice and accommodating. However due to the treatment I got today I will highly recommend to my company and anyone I know that they go with another car rental company. No excuse for treating your customer's like that, virus or not. read more

During a recent visit my wife and I rented a car at the airport through another vendor. We were in town dealing with a stressful family situation, and woke up to a car with a dead battery on our first full day in town. In order to get us on the road, I quickly booked a car at this Enterprise location and headed down to pick it up within an hour. The customer service was outstanding, the gentleman secured me a car an hour before they closed for the rest of the weekend and we were off. There were not a lot of cars available on that short of notice, but he made it happen and the car was perfect! We will certainly rent from this location from now on...100% impressed with the service and the car. read more

Terrible customer service provided by the Branch Manager Steven today, and this will be the last time I use Enterprise for car rentals or recommend Enterprise to co-workers, family and friends. I reserved an Intermediate SUV, and when I arrived the agent who was assisting me, Alex (who was extremely nice) asked me if I had any preferences or special requests. My only request was that I was given a car that was free of smoke and/or pet smells because this has been a recurring issue with renting cars from this location. The car she offered me was a Hyundai Tuscon and smelled of both cigarettes and pets and had visible white pet hair on the seats. She also noticed the smells, and went inside to check if there were any other options. When she returned she said she checked with her Manager Steven and they did not have any other vehicles available in that class. I noticed that there were 4 other SUV's on their lot, a Nissan Rogue, A Ford Edge, a Hyundai Santa Fe, and a Jeep. I inquired about the possibility of upgrading to one of those vehicles, and again she checked with her manager, and he said that it would cost an additional $5 per day. I explained that I could not pay the upgrade fee because it would be above the car allowance expense permitted to be reimbursed by my employer. Steven refused to waive the upgrade fee of $5 per day fee and said my only option was to keep the smokey, pet odor & hair ridden Tuscon. I ended up taking it because I had no other option, but was shocked that making $20 is more important to Enterprise than making sure their customers feel safe and are satisfied with their product. The agent Alex felt really bad and offered to switch the car the following day if another vehicle came in, but that was not an option for me as I was traveling out of state. She even offered to try to find a location where I could switch the car out in NH. It was a nice gesture, but I do not feel like I should have to take more time out of my day to switch out a vehicle in another state, when Steven could have helped me while I was at the location I was renting from in MA. I rent cars once per month because I travel for work, and this location is convenient to my house. Going forward I will be seeking other rental options, because I would rather drive a little further to get better service. Today was eye opening, Steven really under delivered on Enterprise's Complete Clean Pledge, as well their company Mission Statement where it says they strive to exceed their customer's expectations for service, quality, and value. read more

Rented a mini van for a week. Car ran great, was clean when I rented it. The Enterprise agents were very friendly and cordial and even ordered a cab for me when I returned the car. Not renting at the Logan airport facility saved us over $300 for the week. Fantastic service! read more

I believe the correct address is ...55 AMERICAN LEGION HWY UNIT B REVERE, MA 02151-5946. My car broke down at 3-ish by 4-ish I was driving a Rental.. It was that easy!! Tom is FANTASTIC!!! I was very impressed with their customer service. Very easy and FAST!! They pick you up and drop you off!! I highly recommend~ and if my car breaks down again I'll be calling Enterprise. read more

I want to give the best review for Steven for all of his hard work that he tried so hard to satisfy me. It's still going but he's great to assisting me to get all the smell of smoke out of the way in the vehicle. And again thanks Steven! Also Jonathan, thank you for your help help as well. I appreciated that. Thanks to you two for your help! read more

Had a rental due to a car accident. The rep Kristen took my card stating it was in case of incidentals after the return of the car, then proceeded to withdraw $265.00 from my bank account because they stated they could not reach my insurance company . Then said it was over 30 days, but my case has not been resolved with my insurance company. My insurance company stated they have never heard from Enterprise . Do not trust this company. I did not authorize them to deduct any money from my account and lied about only being able to use a $50 deposit after the return of the car. I received a call from Kristen only after she had already deducted the money and did nothing to try and work with me about the money they stole from my account. read more

Never ever rent from these guys. Always look for hidden charges. Had to address a situation twice. Wil never rent from this company again .......renter beware! read more

If I could give 0 stars I would. They are liars and scam artists. I had a rental due to an accident for which I have rental coverage on my insurance policy. My rental was set up by the auto shop and my insurance company. Enterprise made no mention of any issues, but of course when I arrived, they claimed they had no cars available in the class covered by my insurance even though I saw cars in their lot than the ones they offered me. They said I would be charged daily for the difference in class. As if it's not bad enough that someone hit my car and I have to deal with that and get the rental, they add insult to injury and charge me for something I have no control over rather than do the decent thing and help me out. Then, during the rental period, I got a parking ticket that turned out to be a mistake. Enterprise emailed me and said they would be charging 55 dollars to my credit card (for a 30 dollar ticket). I took care of the mistake with the city and called enterprise. The person I spoke with said it was a non issue because I had already been refunded and should see the credit in 5 to 7 business days. I assumed this was because the city would not accept their payment. 2 weeks later I had still not received the refund so I called back to see what the problem was and was told that I needed to upload a letter of dismissal and it would take 10 days to process the document and then another 5 to 7 to process the refund. Ridiculous. If I had been told that in the first place at least I would have my refund by now. Then they go on to say there's no record of me ever calling and deny that I was given any wrong information. So infuriating. Will rent ANYWHERE else from now on. Not from these CROOKS. read more

When I rented a car a couple of weeks ago for a trip up to Vermont I had the pleasure of receiving excellent customer service from Jimy (yes, the spelling is correct), Christina, and Kevin. All three of them were friendly and professional. The process of getting picked up and dropped off at the Hampton Inn Logan was smooth and very fast. I was surprised at how quickly I was in and out and on my way both at the beginning of the rental and at the end. The Toyota Corolla I rented was like new and very nice. The Logan Airport Enterprise was at least $300 more expensive than the Revere branch, so I suggest that if you fly into Logan and need a car, head for the nearby Revere Enterprise! read more

Great customer service. Very friendly staff. Even gave me a ride to the train station I needed to get to.