Another great experience. First time taking a red eye into Logan. I was afraid that I would have to wait for a car. For once it had me check in with the front desk instead of going straight to my car. They told me to take any car I wanted. I couldn't believe how many cars were there. It was like a parking lot at the stadium. I found the same car as I rented before! In and out within minutes. Had to extend my rental which is easy. It was only $7 for an extra day!!! Again got lost taking my car back. Even with google maps I keep taking the wrong turn. Got back within mins and dropped my car off. It did take a while to get my receipt and the App showed I still had my rental the next day. After I sent off an email I was sent back my receipt and everything was good to go! I still wish they had phone support. Other than that everything was perfect!! read more

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Went to the rental in to car return and I had filled the tank for forgetting. I did the pre-pay on my account The guy checking me in, looked at the gauge and said you're not supposed to fill it up. Don't go anywhere. In two minutes he had erased the charges for me. wow how awesome is that? I got a shot of the good looking dude below. read more

Hertz Rent A Car - Evan's the hertz goat!!!thanks !! - Car Rental Near Me - Boston, Massachusetts

I am a longtime, very loyal Hertz customer and a Presidents Circle member, which makes this experience especially disappointing. When my husband and I arrived to pick up our rental, there was only one car available in the entire lot--an EV. We were told it was the only vehicle Hertz had left, leaving us with no real choice. The situation quickly became unsafe. The vehicle had a defective headlight and was nearly out of battery at pickup. While trying to reach my in-laws' house late at night, the car ran out of battery, and driving in the dark with a malfunctioning headlight was genuinely frightening. We were stranded and had to Uber to our destination, then return the next day just to retrieve the vehicle and find a place to charge it. Even then, it took 12 hours to charge and only reached about 150 miles of range, which is completely impractical. This experience was inconvenient, stressful, and unsafe--and it's not what I expect from Hertz, especially as a top-tier loyalty member. There was no proactive communication, no alternative offered, and no acknowledgment of how serious this situation was. Hertz needs to do better when it comes to vehicle readiness, EV transparency, and taking care of loyal customers. read more

Charged a full week's rate for a 4-day rental (Friday 6am-Tuesday 4am) -- that alone makes this experience unacceptable. On top of the overbilling, the final price came in $220 over the online quote due to fees that weren't disclosed at booking. I also requested toll coverage, but it was never added to my plan -- meaning I'm now looking at a $10/day surcharge on top of whatever actual toll charges accumulate, with no one available at return to address it. Operationally, this location is severely understaffed. At 6am there was only one person working the counter, making check-in painfully slow. That agent also told a customer flat-out that they were lying when the customer said the upstairs counter was unstaffed and a sign directed people to the lot -- I personally saw that same sign and the same empty counter, so the customer was telling the truth. At return, there was no one available to check in the car, and it took 12 hours to receive a receipt. The self check-in process also gave no clear directions on where to pick up the vehicle afterward. Every touchpoint of this experience -- pricing transparency, staffing, customer service, billing accuracy, and return process -- fell short. I'd strongly recommend looking at other options at BOS. read more

I had preselected my rental vehicle online through Hertz at Boston Logan International Airport. However, when I arrived, the specific model I had chosen was unavailable. Hertz promptly upgraded me without any hesitation, and I was in my new vehicle within 5 minutes. They have a large display board showcasing the names of Gold Members and those in their Presidential Circle. Thank you, Hertz. read more

Hertz Rent A Car - ROSARIO S. CASSATA AT HERTZ CAR RENTAL AT BOSTON LOGAN INTERNATIONAL AIRPORT BOSTON MASSACHUSETTS. - Car Rental Near Me - Boston, Massachusetts

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Bella at either Hertz or Dollar Car Rental WENT ABOVE AND BEYOND searching for my wallet I accidentally left in my car rental I left when I returned the car. She was able to find it and several other employees helped as well. They helped me make my flight on time at the Logan Airport. What wonderful people! Thank you Bella!! God is good! read more

I came to this Hertz right after my flight landed. You get on the free shuttle and the car rental area is one of the stops. There was no line when I arrived and everything went pretty smoothly. Before arriving, I placed my order online (directly with hertz. Not 3rd party) for a Tesla Model 3. When I arrived, they showed me the fleet and let me choose one. I was very cautious with charges/fees and in the end, I can say that Hertz did everything appropriately and accurately. There were no surprise charges either at the time or months later. TOLL ROADS The one thing that I can see being a potential problem is the use of the toll pass and toll roads. I didn't have problems but that's probably because I didn't drive around through many toll roads. Hertz doesn't make the toll stuff that clear. You have two options. You can 1) tell them to sign you up for the toll option and you can drive thru toll roads at a fixed rate. Or 2) don't pay for the program and then get charged each time you drive thru a toll road. It really isn't clear which one to choose. They should provide a map of some sort and clearly mark the toll roads and suggest which option to go with based on where you say you are going. It would be nice if they showed you if the teslas can be set up to avoid toll roads as well. TIP: Be aware of how full the battery is upon pick up if you get a Tesla. My car was at around 70%. You may want to choose one that has more charge to save time later. SERVICE The lady who checked me in (Winnie, I believe), the lady at the parking exit, and the lady I checked out with when I returned the car all actually provided great service. All were friendly and helpful (I had lots of questions). read more

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Quick and easy to pick up a rental car. No issues on my end other than making the reservation through the website.

Norddin at Boston Logan Airport went above and beyond on Christmas Eve! He was the reason I made my flight. Fantastic Customer Service! read more

TLDR: Hertz rented me an UNINSPECTED (thus illegal) vehicle with several major safety concerns, and customer service in Boston treated us with utter indifference and treated our valid safety concerns like an inconvenience. Never again. -- I used to be a loyal customer with Hertz, but after this recent HORRIBLE experience, I'm genuinely considering never renting through Hertz again. I would genuinely give a 0 out of 5, if that was an option. We picked up a vehicle with a VA plate (which I mention now as it'll be important later) from the Mobile, AL airport (btw, shoutout to the very nice and helpful service staff there, they were the only nice part of my experience) to return in Boston, MA. Pretty soon after starting to drive the car, we were immediately concerned about the steering responsiveness. But things went from bad to terrifying on the highway. The car suddenly DIED on a high-speed road (~65 mph) and was moving at a speed of 20 mph MAXIMUM. After braking, the gas pedal stopped working, forcing us to stop and restart the car in active traffic just to get it moving again. We were so lucky that the cars behind us were nice to us and carefully maneuvered away while we had to figure this problem out in real-time horror. This was a true safety emergency and completely unacceptable. This wasn't even the worst part. Driving through Virginia, we were pulled over by the police. The officer informed us that the Hertz vehicle we were driving was uninspected and not legally compliant to be on the road in the state where the plate was registered! I can't even make this up - it's unfathomable to me that a purportedly "premium" company can fail at the most basic job, which is to provide a safe, legal vehicle? This is beyond negligence; this is a total disrespect for customer safety. When we raised our complaints (very nicely) to the person who greeted us at the car rental, they directed us to the hertz kiosk, which was not staffed. Then, we had to head to the Hertz rental front desk at Boston Logan airport. After we repeat the SEVERAL serious safety issues posed by our vehicle, the service person made sure to show us the greatest level of indifference a service person can give and claims no responsibility. read more

The initial individual, sitting in her warm office for the "Gold" rentals at the Boston Logan location, was curt and dismissive. She didn't want to get off her butt to offer any assistance. She just ushered me outside into the freezing cold, without any clear guidance on where exactly to pick up my vehicle, despite my asking. It turns out there were no cars available in my category and no one available to offer assistance! Outrageous! I was wandering around the lot for several minutes. But then a very kind woman in the rental returns department introduced me to Flo in the customer service office. Flo was kind, efficient and professional. She went out of her way to assist me and several other customers who had confronted issues with their Hertz rentals. If it were not for Flo in customer service, I would NEVER have rented from Hertz again. Thank you, Flo! 10 out of 10 to Flo for customer service. Ann S. read more

Staff were super kind and went above and beyond for a mom traveling with a toddler. Jerry and Jean made what was going to be quite a hassle getting to the terminal a breeze! Thank you :) :) read more

Never mind my numerous rentals and problems with almost every vehicle including cigarette smoke odor, dirty windows and faulty steering all reported to them with no response, discount or any other consideration. Never mind my last rental cost $1,700.00 for two weeks which was just mind boggling. I made a reservation I later wanted to cancel and they were charging me $100.00 for giving me nothing and I was getting nothing. I called and asked that the fee be waived but barring a death in the family or me being injured in an accident they would not waive it. Disgusting Hertz, you're a shitty company with a shitty history and you should be ashamed of yourselves. I will no longer rent from Hertz. And that's putting it nicely. read more

This place is the 7th circle of hell. The people working here move at a snails pace. No one is helpful. They assigned the same car to us and another family. There was a major bottleneck getting out of the garage. Things were disorganized and an absolute headache. This was the worst experience I've ever had with a car rental. And to top it all off, they charged me multiple times so now I'm stuck trying to straighten it all out with them over the phone. Idk if other rental companies at Logan are better, but they couldn't possibly be worse. read more

After the rental they snuck in a $200 "exterior wash" charge. Of course I didn't see it until the credit card got hit because they don't give receipts and the agent said everything was ok (and the car really was clean). Called corporate and they promised to issue a refund. The refund did come a few days later, but only for $199.21. I guess they kept 79 cents out of spite. Sleazy business. read more

Would give 0 stars. We rented a standard SUV. They ran out when we got there. We waited an hour in line (gold customer) and got a compact SUV, so we were downgraded. They left the child proof lock in the back, and we couldn't ever even open the back doors for our teens, from inside. The car was wet when we picked it up. We didn't notice the superficial scratch on the bumper in front until the next day. We normally always take pictures beforehand, but we were rushed and already frustrated with the whole hour wait and wrong car from the beginning. Plus the black car was wet. We didn't see it. Upon return of the car, they wouldn't believe us and were extremely aggressive and rude. We got charged $500 for damage WE DID NOT DO. How was this not noted on the prior renter's return? Or does Hertz have a practice of charging every single renter for the same damage if the damage wasn't noticed upon renting? Awful awful Customer service. We will not rent again from Hertz and will post bad reviews on every engine possible. read more

I rented a s.u.v. for a month and every week online I made the payment to extend my contact weekly so I went to renew it again they wanted 120 more a week. Then they said you can get it on a monthly basis but they said it alot more money by monthly. I said you mean less they said the longer you keep ig the more you pay. I would of kept it a year paying it weekly but they want to keep raising the price but booking.com has It cheaper. NOW I EXPLAINED TO ENTERPRISE THE PROBLEM THE I AGREED TO LET ME PAH SAME PRICE AS HERTZ PAYING WEEKLY AS LONG AS I WANT IT SO SO NOW I HAVE TK DROP OF HERTZ AND PICKUP AT ENTERPRISE AFTER I DROP OFF ON MONDAY THE 16TH OF FEB.2026. read more

I rented a car from them in December. There was enough windshield wiper fluid for ONE use, which left me in a situation where I had to get off the highway to get the windshield cleaned (so much salt the visibility was significantly limited). A situation that should have never happened, very easy to prevent, but ended up being very stressful and dangerous for me. When I complained, they said I should have called Roadside Emergency Assistance. As if I had a couple hours to kill on my way back to the airport! They gave me a very small credit after many, many emails and phone calls (and hours of my time). Will never use Hertz again. read more

We picked up our car easy enough and then inexplicably waited an inordinate amount of time to get out of the garage because hertz only had one lane open and even the open lane didn't seem to be able to process more than one car in 15-20 minutes with a huge backup of cars waiting to get out. Never renting from this location again. read more

I agree with the 2 star overall review but wanted to add my experience. It's a sad day when you're 3rd in line but you see that one gate agent that you know will make sure it is an hour before you get your car. i didn't get her name. What is even better is when you glance over at dollar thrifty and they have 4 agents and no line. What's even even better is when that second agent is casually walking behind the counter. Oops got to go get some water. Oops got to log in for 15 minutes. Thank the lord I am not one of the 20 other renters behind me. Hey if you take longer Duncan donuts might be open. Zero stars. Oh wait it gets better. I booked a full sized car and got a sub compact Nissan Versa because the garage was completely empty And one agent was yelling at another to hurry up and get some cars into the garage. read more

Earlier review has gotten worse....Arrived, car not available in parking spot we were told. No one seemed available to help. Finally flagged someone, and took 45 minutes to find replacement - a larger gas guzzler we did not really want, but took out of frustration. Bad enough. Now, after we declined the "PlatePass" fee for tolls (on our agreement; and we paid as we went); we are now being billed for PlatePass charge and toll. We can't seem to get satisfaction on bill other than threats the bill will now be sent to collection. Service awful; billing fraudulent. One star not low enough! read more

No bait and switch, told me one price ($300) and ended with another ridiculous amount at the desk (over $1000) would not recommend.

The car was good, transaction correct, and check in line reasonable. But Hertz is supposed to be one of the better rental car companies, especially with President's Circle status, and I paid a bit more than other options for that reason, so this experience was disappointing. First, the desk agent grumbled extensively that I booked third party prepaid rather than direct reservation. Then, I had to wait 15 minutes at the gate to leave, first because the car ahead of me took a long time to clear, then because the car I chose apparently hadn't been checked in properly, and the gate agent had to wait on an extensive hold before he could complete that process so I could leave. read more

Hertz, this was the best day EVER due to an employee, Carlo Romero, the Hertz representative once I dropped my car off. Due to the tunnel closures, I would have missed my flight on my birthday weekend if it weren't for Carlo. Not to mention, the global IT outage following a few hours after would have led to me never making it to my destination. Carlo Romero, thank you for going above and beyond to ensure customers were able to make their flights on time, amidst chaos with the tunnel construction! read more

Clowns. Avoid this business. This place is horrible. Made reservations on line and arrangements to pre-register to have my car ready when I arrived. When I arrived the car was not ready and I spent an hour at the counter. When they rewrote my reservation it was $400 more than I was originally quoted. The supervisor gave me some long winded explanation that made no sense. The vehicle I got was not clean and mechanically well worn. read more

Do NOT rent a vehicle from this Hertz location. Bunch of thieves and dishonest staff here. I got fraudulent charges on my credit card a few days after I picked up my rental vehicle from here. And the worst part? They wouldn't do anything to help. In fact, they were rude about it. I am in the process of filing a police report. I arrived around 11pm at this Hertz location in Boston Logan International Airport. This is the first time I have used this Hertz location, and let me tell you, it'll be my last time using Hertz at all. I went to the front desk and checked in. I gave the Hertz staff member my ID, credit card, and whatever other paper work/information she needed. A $200 security deposit was placed on my credit card, which I know is standard practice. I then went to pick up my vehicle. Another staff here told me to drive to the booth gate area and they'll finish checking me out before I exit the lot. Once I arrived at the booth gate area before exiting, the staff member here asked me for ALL my information again. My ID, credit card, email, phone number, etc. I initially thought this was kind of weird, but was so tired from the flight that I didn't question it much. I just wanted to leave and go to my hotel and then meet up my friend for dinner, which I was already late to. Not only did this staff member at the gate asked me for all the same thing that the other staff member inside did already, he took almost 15 minutes to process me. I noticed 4 to 5 rental vehicle customers that went to the other gate booths have already finished and left while I was still parked there dealing with this particular staff at the gate. After about 15 minutes, to which he kept asking me for my email and phone number while acting weird, he then charged my credit card for another $200 security deposit. I only know this because I got an alert on my phone. I then asked him why he charged me for another $200 security deposit again when the staff in the front desk already did that a few minutes ago. He told me it must be a mistake and told me to turn back around and go back inside. I told him I'm not going to do that because I was in a rush and have spent more than enough time in here. I told him I would call them later and inquire about it. A few days after picking this rental, I got a charge from Hertz on the same credit card that I used at this Hertz location. On the receipt of this charge, I saw that it was under my name and address, but the vehicle rented was not mine. I rented a Nissan Rogue and the vehicle on this receipt was showing a Toyota Corolla and it was rented at a completely different date and time that I did. I instantly knew something was wrong and that employee at the gate had something to do with it. A day after that, yet 2 more charges on my same credit card for some kind of toll pass thing online. If this sounds fishy to you then you're not alone. I contacted Hertz and was on hold for almost 45 minutes. I spoke with one Hertz agent and he was not helpful at all. He basically just told me that charge is under my name and there's nothing he can do. I kid you not. I escalated and emailed their executivecustomerservice@hertz.com. To my surprise, they didn't do anything for me either. I have a feeling this is not the first time this employee here did something like this. I just hope he's the only one doing this and there's not more employees at this location that does this. I feel like a lot of past customers of this Hertz location has become victims of credit card and identity theft just like it happened to me here. And for Hertz to not even attempt to investigate shows you how much they care about their customers. I do have the name of this particular staff member, it doesn't show on any paper work from Hertz. He is an African American male in his 20's that has a tattoo on his neck. I am in the process of filing a a police report as we speak. I also had to freeze and cancel the credit card that I used for this Hertz location. But I am still worried about what that employee will do with my ID because he was my name, date of birth, address, phone number, and email. Talk about a pain in the ass and headache. When you're on vacation, you're already stressed from the flights, hotel, time change, etc, but to now worry about this when it should've never happened in the first place? That's not pleasant. I will never ever use Hertz again, at this location or any other location. Hertz think customers will not spend the time to write and warn others, but I sure as hell would. Please learn from my experience because I do not want anyone to go through what I went through with Hertz. read more

Bobby really took care of us and helped us with the check out process. So easy just left the keys in the car. He got us a driver to our terminal. We didn't even have to take out our bags from the trunk Juan drove us, he knew exactly where to go and helped us with our bags. Great customer service and so convenient. We will come back to Boston just for this fast and easy service. read more

Hertz Rent A Car - Car Rental Near Me - Boston, Massachusetts

I have been a platinum customer for Hertz forever. And the customer service is just getting absolutely worse and worse. It doesn't make sense to continue to do business with them since their customer service is so bad. read more

This location is not in fact located in the airport. Additionally, expect to spend about 45 minutes to an hour "picking up" your car. Once you fly in and get to baggage claim, you have to take a bus which theoretically comes by every 5 or so minutes. Two stops later (which are unannounced and signage free) you walk into the center, go downstairs and walk into what is essentially a clear glass office to check in. It's loud in the garage and music is blasting from some other car company, but we easily chose our car and had a great experience with it with no issues dropping it off at Burlington after a few days. That being said, would we rent a car from this location again? No, absolutely not. We'd find another location and Lyft to it. It was incredibly stressful to have very little signage, not really know where to go, all while shlepping baggage after a long flight. But the car worked out, so there's that. read more

We were drivivg to Canada and Hertz was the only company that rented internationally. AAA made our reservation. The agent at the desk delayed us as they had no car ready for us. AAA has a free 2nd driver and Hertz was not going to honor it. Even thiugh reservation was made by AAA. I had it printed out on AAA letterhead and I had my AAA card and my Hertz number. We spent 2 hours at airport. Then we got into the toll transponder. we were told they had a $9.95 a day charge plus tolls or you could pay a flat fee of $165. and that the Boston area only did a transponder; there were no cash booths. since we were going to be in Canada for a week of our two weeks we stated we would do daily. We used it 2 days to get into and out of Boston. a 40 cent toll twice. I just got a bill for $164 00. Scam the customer Hertz! and they just charged it to my charge card 3 months after we were there. Buyer beware! These automatic billing horrid animals! read more

As a Hertz customer of more than a decade, I can say that this is the worst Hertz rental location in the continental U.S. It took more than 5 months to resolve a billing issue despite multiple escalations to Hertz corporate. The employees at this location don't know rental policies of their own company. Further more, upon check out they've added LDW without consulting with the customer first. If there were a prize for the worst Hertz rental location this place would win 1st place. Do yourself a favor and stay away. I would rather walk barefoot from Boston to NYC than rent a car from you again. read more

One of the most excruciating things in human existence tends to be renting a car directly from the airport. No matter what airport, what service and what state it is always a dreadful task. Having to take a shuttle to the rental car place certainly built the horror I was sure to be in store for once I arrived to get the actual car. I was shocked from the service I received. I was helped immediately, walked through everything I needed thoroughly and was talked to with respect and dignity. Joshua was the attendant that helped us and because of him I'll be renting from this hertz in particular every time I fly into Logan. Thanks Joshua! read more

Should've read the reviews. Arrived on time to pick up a reservation. My card has already been charged 450 for the reservation days earlier. The front desk employee says they cannot do anything until they call a special Hertz-specific support number for Chase to authorize an additional hold on my card for 280 dollars, despite already charging me 450. They call their proprietary number, and the location is closed with no info as to when it would open. At this point the front desk says they can't do anything. Can't refund my reservation, can't proceed, and won't waive the cancellation fee. So, we call Hertz customer support and they don't have a clue what we're talking about. They've never heard of any sort of confirmation number requirement to place a hold on my card (which again, they have already successfully charged for half a thousand dollars). Hertz says it's an issue with the bank and that the card was probably just denied, but we called Chase support then and there, and they said the card was fine, there was not even an attempted charge it, and Hertz just needed to actually charge it. Which again, they said they couldn't do without a verbal confirmation code from a specific support number that was closed. Never got a clear explanation about any of this. After a brief shouting match with the front desk employee where we explored the circular train of logic described above, we were then sent to the rental pick up location, where a different person was able to process my reservation in about thirty seconds. After checking later they did indeed put an additional 280 dollar hold on my card. So clearly someone somewhere in this process just didn't know what they were doing. Unfortunately it wasted about an hour of time, on top of being extremely aggravating to deal with after flying overnight with no sleep. Unfortunately the first car they gave us had a dead battery, so they switched us to another. Avoid. Go to the desk next door to Enterprise. What a bunch of clowns. The only positive thing I can say is the employee at the exit gate on the way out was very polite, helpful, and got us on our way without any drama or issues. Basically what I'd expect from someone in a customer service role, no idea why he was out in the garage manning the exit. Put him in charge of the rest of these jokers, they could learn something from him. read more