Had a great experience with Flow Rental. Christian is very Professtional,Reliable he exceeded my…read moreexpectation. Will be contacting him soon.

From the owner: No Credit Checks/ No Security Deposit/ Unlimited Mileage/ Roadside Assistance/ Maintenance Included…read more Whether your car is down for maintenance, you need to get around and run daily errands, special events, that special night out, or even if you don’t want to drive your car we’re here to fulfill your needs and we’re only a call or text away. Your premier destination for hassle-free and top-notch car rentals in the heart of Richmond, Virginia. At Flow Rentals, we understand that every journey is unique, and we strive to make your travel experience seamless, enjoyable, and memorable. No Walk Ins, Appointments only

I recently got a rental while searching for a new car and had a great experience with Enterprise…read more The process to select and pickup a car was smooth and quick. I had a beautiful 2025 Mustang for a little over a week. I did have to extend the rental and doing so was very easy thanks to the helpful staff.

Picked up a car in De, drove to VA and the no oil light came on. I tried to take the car to the…read moreenterprise located 11651 Midlothian Turnpike, Midlothian, VA 23113. I was met with a woman who started with "we close in 13 minutes, can you make it"? I said yes, then I was told "we'll I dont have any cars anyway". Confused at the lack of concern over an active rental experiencing a serious issue, i chose to file a complaint with customer support. Support stated that I would receive a phone call with additional direction. I never got that call. I called them back the next day even more upset that I cant seem to get this vehicle replaced. This time, I asked for them to tell me the notes they had on the account, and they did not note ANY of my complaints. Which is falsification of records and omitting that there was ever a complaint. After expressing my discontent with the Midlothian locations lack of interest in helping me, now compounded by the fact that customer support is consciously omitting details from clients, i requested that Enterprise deliver a replacement. Support states that their roadside initiates that. Which, i completely understand. Unfortunately, customer support did nothing but put me in que with roadside, which had zero information on who I am, the situation at hand, or anything for that matter. ENTERPRISE, WHY DOES THE END USER HAVE TO INITIATE THE NEXT LEVEL OF SUPPORT? Exhausted for trying to do simply exchange a car and file a complaint has exposed the fact that Enterprise does NOT truly respect their clients. If you have an issue in a rental, you better have that issue on their time. If you need to escalate an issue with Enterprise, you will be ignored and the record of your interactions WILL NOT be reflected in any notes taken on their end. Completely disgusted with the Midlothian location and customer support, I called another location and was in and out in less than 7 minutes. Oh, and the Midlothian location that "didnt have any cars anyway" had DOZENS of cars on the lot ready to go with gloves ox and armrest open, pics below. The young lady at the Midlothian location should be fired, and customer support needs a complete overhaul.

A.C. and the folks at the 9401 Midlothian location are the best. Each time I go in there for a…read morecargo van or truck rental I seem pretty stressed out by the daunting task of moving a child to college, or moving the estate of a dearly departed parent, or some other landmark life event, and the folks at Enterprise just make the process so much better for me. Thank you!!! KRC in Richmond

The worst service I've ever encountered. i was promised a premium car. After 2 phone calls and no…read moreresponse, I contacted the national service number. I reported the situation and was told they would contact the location and I would get a call. I have never heard from ANYONE from Enterprise. Avoid them if possible ; they are totally indifferent to the customer. I would rather walk than deal with these people

I am going to try and be as kind as possible, though it admittedly is difficulty dealing with such…read morepoor customer service, pricing and communication. I have been in the property and casualty insurance business for 32 years, and have helped thousands of people approved rental cars as a result of a covered claim. Unfortunately early, the morning of 3/2/26 before work I was in an accident and my car was not drivable, needed to be towed to a collision shop. I have a brand new job, so getting to work the same day was imperative. I found a rental at approximately 11a.m I was quoted $55/day. on Wednesday, my insurance company called and authorized a rental car for me, but they, like most insurance companies use Enterprise. I brought them the car back Wednesday and told I would get back my $200 deposit. Well did not happed and they charged me $400 for two days of a rental. I have called and spoke with someone and set up a case for a dispute. Well, since that time, I have not gotten a response from a human being and all I've gotten is two emails., saying my case was updated twice. Over a month, no resolution, no human explanation of what I was charged and no refund. This the poorest customer service and bait and switch sales technique I have ever experienced. I would rather rent a horse for transportation than do business with this crooked company. DO NOT RENT A CAR FROM THEM! This is the first of many bad reviews that will be written. Case: 80350414

The people who own this place/work here are THIEVES. We rented a car here and paid for the…read moreinsurance and were told to pick it up at 12:00 on Sunday May 24th. This seemed odd because the hours said they closed at 12:00, so we arrived 30 minutes early in an effort to help them out. HAHAHA Well turns out their employees didn't feel it was necessary to send out all the rental reservations they had for the day. They left before we arrived. With no one there to assist us, we were forced to rent a car elsewhere but have no received our money back for the insurance yet. This is absolutely ridiculous and if they knew they would not be working this day they never should have set our reservation for this time. I WILL NEVER GO BACK HERE AFTER I RECEIVE MY INSURANCE REFUND. I will also pay whatever it takes to make sure you can not keep renting cars.

Great until he half asses the biggest job you give him, promises to come back, never does, ignore…read moremy calls, then proceeds to block my number. Claims I'm one with attitude. Don't recommend. Also uses non business accounts such as venmo or zelle so theres no way to get my money back

This is an update of the review that I posted earlier today. I received a follow up text message…read morefrom Pro Source with the attached information that they indicated they had sent to me. In addition, I texted them the "Confirmed Appointment," message that I had received. I was told that this was a second party advertising company and they did not receive it. Unfortunately, It appears that neither Pro Source nor I received the relevant information. So sorry for the miss understanding on both of our parts. I wish this company God" Best and much success in their continual future business endeavors. On, Wednesday, I requested a car wash from Pro Source Auto Detail. Made the inquiry through yelp and received an email with an available day and time, on Thursday. It stated to "Reply to William on Yelp," which I did. I responded and confirmed the date and time, which was for today April 18, 2025 10.00 am - 12:00 pm. After no one arrived by 12:10, I called and was told they did not receive my response through yelp. Got some nonsense about the yelp app and etc. I was told that I was sent a message with their contact information, including name and telephone number. Did not receive any of that. Then I was told that my vehicle could not be done until next week. I stated that I wanted it done by this week end that is the reason I accepted the Friday appointment. Interesting to note, there are no recent good reviews. The only review in 2025 was a 1 Star. I should have paid attention to that and the fact that this was the cheapest quote I received. Next time I will follow my mom's advice, you get what you pay for, as well as be led by the Holy Spirit!

This complaint concerns Bad Business Practices and Poor Customer Service. When I arrived at…read moreEnterprise to return the vehicle on Tuesday, June 20th, the customer service went immediately downhill. When the Assistant Branch Manager was able to assist me, he came to the counter with no pleasant greeting and did not introduce himself to me. He immediately sat down in his chair behind the front desk and began with, "What seems to be the problem?" (No eye contact). I proceeded to explain my present situation and question how I could be charged $158.00 for going over my maximum allotment when no one informed me of this at all. I explained to him (No name) I had been in communication with this office prior to me returning the vehicle and no one told me of any overage or that I had kept the car past the return date. The exchange went on at the front desk in front of other customers and employees including his trainee. His tone got loud, and my son had to interject, reminding him I was the customer and where was the "customer service". When asked why he was raising his voice and getting upset, he responded with, "I am doing just fine. I get off in another hour or so." The back and forth got exhausting and no resolution was in sight. Instead of de-escalating the situation he escalated it. He got angry, stood up from the seat and said, "I Am Done, I Am Done", You Mocked Me". I asked him what he meant, and he walked away telling me to leave the building. "Mam Leave." Before I left the building he came back to the desk and handed my son and I his business card. He said if I had a problem, report him. As he handed me his card he said to me, "Here Sweetheart". I was shocked at his condescending tone and disrespectful statement. I asked him not to call me "Sweetheart" and he said, "I was just showing you some respect". When his poor customer service skills were again called out, he made one final retort to the effect of "Enterprise is a billion-dollar company and sells/rents millions of cars a year, they will be just fine," despite the forthcoming customer service complaint. It was never discussed with me the return of my Deposit of $50.00 for the initial car rental or anything else. I returned home to check my online bank account to see it had been debited using my debit card on file from the $50.00 deposit for $108.00. This was an unauthorized transaction!! He kept the $50.00 as well. I have NO RECEIPT. He demonstrated every wrong thing one can demonstrate to a customer. Disrespect, Rude Behavior and Condescending Tone, Threating Tone, and No Conflict Resolution Practices. His inappropriate Behavior and No Demonstration Of Quality Customer Service Skills is why I will NEVER use Enterprise Rent-A- Car, Enterprise Car Sale's or Anything Enterprise and nor will any of my Family and my Friends. I will tell everybody I know how "One Bad Apple" can spoil a business's Reputation.

We were in a bad situation when we entered your office on Midlothian Turnpike in Richmond, VA and…read morewe were greeted by Justin Vallow, he was a blessing that's for sure. Mr. Vallow had exactly what we needed. He was very professional, helpful and got us into the exact truck that we needed. If you ever find the need to rent a truck, give Justin Vallow a call............he will good care of you.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.