Shout out to all! The staff is great at this location. They have taken very good care of me. I rent…read morecars a lot through the company I work for. Every time I rent they treat me with respect and find me a great vehicle. Thank you

Had to rent a car after being in an accident. It was tough to get a hold of this branch and when I…read moredid I had to wait an additional 24 hours to get a car. In addition the car they gave me clearly wasn't washed- there were bug stains on the windshield and it reeked of tobacco. When I went to drop off the car, one of the workers came out to the parking lot while talking on the phone and told me to just hand him the keys and he would email me the rest. Not a great experience overall- wouldn't recommend

From the initial call to book my rental to when I returned it almost a week later, this small…read morerental place was well accommodating, helpful and stayed in touch every step of the way. Despite a discrepancy on the bill, they still worked with me in a manner that we could agree on and be content. When I dropped off the rental, the sales representative was kind enough to offer me a ride back to my repaired car though their shuttle crew was booked. Thank you! This location will be on top of my list when I need a rental again.

Horrible experience, I recommend you look absolutely anywhere else…read more I scheduled a vehicle drop off for when my truck was getting dropped off at a body shop. They called and confirmed the day, the time and the vahicle. I have been at the shop for almost an hour and they still don't have my vehicle dropped off !!? They brought one half the size and told me I'd have to drive them back to their shop¿¡ That was not the agreement at all! I don't know if it's dishonesty or just poor performance. Either Way, save yourself an hour or sitting around and rent from elsewhere!!

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Grossly understaffed. Long/endless line to pick up a reserved and paid for rental. Not worth any…read moresavings. Other rental company's counters appeared quick and efficient. They also didn't seem to care that we had a gold membership and did not have any working kiosks. This is a complete disaster, avoid this at all costs.

Ridiculous experience at the Rochester, NY airport. Waited in line longer than our flight took (…read moreover one hour). One person checking in regular clients (ant least 25 people in line) and one for gold members (adjacent Avis had 3 for all clientele). Agent took a break while everyone was waiting for about 10 minutes. Then had to wait in parking garage for a car. we had pre- paid or we would have gone to the empty National desk.

I reserved on-line for one-way rental to Newark Airport. Price quoted was just over $400. When I…read moregot to the office they calmly told be there would be an additional charge because it was one way. (Whaat?) This fee virtually DOUBLED the cost!! They refused to honor their own reservation. Thankfully they did take me to the Rochester Airport where I found another rental (for $400). While I definitely appreciate their ride, they should have honored the price THEY offered. Beware!!!!

Terrible service with this location. Made a confirmed reservation and when I arrived the guy was so…read morerude, vehicle not available, and his response was (as he looked out the window) "clearly website needs to be fired" to my question when I said their site had multiple vehicle options available. Enterprise has/was a solid service program for their associates so either this particular agent missed the mark or Enterprise is lacking on the service.