Always top notch service here; friendly, knowledgeable and timely service. I've been bringing both my SUV and truck here for the past two years. Many other local places are usually booked out for a good month which is hard when you need service done sooner. Finns Automotive has even been able to fit me in for urgent matters (like when I was driving around and realized my oil was near 0% ! I called them and they immediately had me drive over to change my oil). I highly recommend them. read more

Great service! Towed my daughters car there and they were flawless every step of the way, explained to her what was needed, kept in contact and very happy with total satisfaction! read more

This has been our garage for about 20 years. They always do an honest job and are super nice! I've never had an issue with them and have always left confident they did the job well. read more

Finns provides excellent service - we don't take our cars anywhere else. When scheduling service, they always are on time and provide rock solid quotes. When emergencies Happen, they are there for you as well. Recently my wife's car had a tire with a slow leak. I called around 2:30 in the afternoon for an appointment - within 45 minutes I had a fixed tire! That is incredible service - anywhere else I would have been waiting a week and more than likely would have had to drop it off in the morning for an afternoon pick up. Thank you Finns - I just wish I knew about you years ago! read more

UPDATE: brought my car to another garage right after this, and literally none of the $1000+ worth of identified problems (see below) were the single and obviously identifiable issue. In fact, this other shop (not Finn's) put my car up on the lift and the wheel actually wiggled (was a shot wheel bearing), which wasn't even identified by Finn's! So essentially I paid Finn's $52 for "diagnostics" only for them to completely miss the single main problem (which was very easily identified once on the lift, so I'm questioning if Finn's even put my car on the lift like they said they did...), wasted my time, and arguably put my life in danger. The control arm assembly (that Finn's very steadfastly tried to convince me was the single most important thing to fix right now) ended up being completely fine. I 110% do NOT recommend this shop. They very clearly do not know what they are doing, are only out for profit (and up-charged at that), and will put your safety at risk. Original review: Ok, I heard about this garage based on a friend's recommendation. Was excited to go, and found the key drop-off to be a decent set-up. Lot seemed busy the night before. Took almost a week to get scheduled in for just a diagnostic eval, but I was hoping that meant it was a quality shop and was busy. Let me just say, I am not returning to this shop and am not going to have them do the repairs they said I apparently needed. First, they charge their labor rate for "diagnostics" which I have never heard of from a mechanic in my life. I questioned whether they do this for every customer, to which they gave me an analogy about how dentists charge for their diagnosis, then came up with some imaginary "coupon" they could give me to get half of the diagnostic rate back if they did the service. I questioned how many hours they predict just "diagnosing" would take (there was a rotational sound), and he said it depends. To be so negotiative from the very start with a brand new customer who already said was looking for a permanent new shop - feels uncomfortable. I would expect a business to want to earn my respect/business and not charge for this up front with the hope that I would hire them for the work done. Second, they came back with literally almost $1000 worth of work (front strut, control arm assembly, rear shocks, belt...) that apparently needs fixing immediately. To which they reminded me several times (literally twice on the phone, when I paid, then followed me to my car to again repeat). I explained my father and I have spent many hours servicing my car with quality parts (including a several hundred dollar major tune-up just a few weeks prior) and I have always been very quick to fix any problem as it comes up. Third, their prices are extremely inflated, which I think they hide in their parts (labor rates seem standard - about $90/hour). I know this because I just had my right control arm assembly replaced for about $350 (including alignment) at a shop farther away, and this shop wanted to charge me over $500 for the left to be done. They also wanted to charge me $160 for a belt replacement, which literally is $12 for a premium grade part for my car on Rock Auto. I pointed out this discrepancy, to which they tried to convince me they have even higher quality parts and so I should only trust them... (always not a good sign). Finally, the mechanic ("David") actually followed me out to my car talking my ear off about how they can fix all of these parts (the $1000 worth) and reasons why. I explained several times I grew up with a father who is a mechanical engineer for several high profile racing agencies and understood all of the mechanics for each part he mentioned - just wanted my car fixed. I also used examples to demonstrate I understand how each part functions. David continued to interrupt me and ignored the information I shared back about how I actually did understand how each part worked, and basically was acting like more explanation would somehow sell their business. In sum, and I really am not one to be so quick on this draw, but I really feel this shop (or at least the mechanics I spoke with) is extremely sexist. I'm frustrated to even have had to pay that diagnostic fee ($52 in my case), to which I'd be curious about whether every customer has to pay. Also feels like they are clearly so desperate for business they have to charge a fee to diagnose problems customers come in with. As a customer, all of this completely drives me away. In this case, quite literally. read more

Finns Automotive - Problems: touring not sport (problematic for parts), clearly did NOT put on lift (see review), I said NOT to check ac (fixing elsewhere) - Auto Repair Near Me - Webster, New York

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I was referred to Finn's Garage by a friend and loyal customer of Finn's and I am more than happy I went to them! I usually have my car serviced at a local dealership, but after they told me my car needs new brakes and shocks with only 60k miles, I asked Finn's for a second opinion. I was surprised when they told me that my brakes were at half life and my shocks were fine. When I went to pick up my car, I was handed a bill with NO CHARGES! I was floored and insisted on at least paying for labor, but was refused. Who does that!?! Thank you Finn's! I highly recommend them! read more

I have been to Finn's before and was pleased with their service in the past. Today I went in for a NYS inspection. I had called a week ago to see when I could bring the car in for a quick appointment as I have underlying health concerns (that put me in the vulnerable category for COVID-19) and wouldn't be able to wait in their tiny waiting area. I explained this to Kevin and he was very nice and offered me an 8am appointment so that I could get in and out quickly. I arrived at 8 and was told it would be an hour! I walked around the village in the snow and when I returned I noticed that every service tech was maskless. The tech who brought my car around didn't wear a mask and walked right past us in the waiting area like that. I was horrified especially since the infection rate in Monroe County is over 7%. I will not go back after this and would advise people to avoid Finn's if you are looking for a business that follows the CDC guidelines during the pandemic. The irony is that they have a sign on the front of the store from the CDC about the importance of wearing masks. Apparently that is where their concern ends. read more

I've been a customer for years and continue to be impressed with Kevin and his crew. Friendly, knowledgeable, helpful and reputable. They keep me and my aging Lexus safe and on the road. They've earned their excellent reputation and I wouldn't go anywhere else. I highly, highly recommend Finn's, Kevin and the staff. read more

We came to finn's for our automobiles' safety checks and they provided great service. The safety check was about $25 for each car and that is a very reasonable price. They perform a considerable amount of safety checks in the Webster area. read more

I needed a last minute inspection so I called and they got me in within the half hour. The staff was very polite and they were fast. Will be coming for my oil change soon read more

Finn's Garage has provided quality service for our family's new & used vehicles for over 20 years, excellent parts & repairs that they stand behind, & emergency service is less stressful with their help. read more

When I was last in the Rochester area, I stopped by the Finn's garage to have Kevin of Finn's evaluate a rattling noise in my wife's Volvo station wagon as well as a check engine light that kept coming on. With a quick test drive and some fiddling under the hood, Kevin fixed the problem in no time. If we move back to the area I'd have Finn's garage work on my car again any time. read more

worse garage in Webster took my car there they diagnosed that it needed a crank positioning sensor and it would be $390.00 and they couldnt guarantee that it would be fixed after that because they wanted to charge so much i called around there price was completely ridiculous Barth's did the work for $122.00 and i had the car back within an hour never go to Finns crooks read more