BEN TOUSEY WAS EXTREMELY HELPFUL! He was very pleasant and explained everything else from top to…read morebottom about the beautiful car that we were renting for the day.

We had a reservation and still had to wait hours to get the car. This is not a great place to rent…read morea car. The service is very slow and there's no explanation of why they have only one person at the counter when the line is so long. We finally got are car after 2 hours. Be ready for a delay if you have to come here.

We flew in from St Pete, FL and reserved a car for tomorrow at the airport because they were…read moresupposed to be closed when our plan landed. We were going to Uber it to the hotel tonight, back again in the morning when they opened. To our surprise, a young man named Jason was behind the counter, and stayed and helped everyone get there car tonight. He was happily doing his job and not grumbling about working after hours, etc! Jason snd Alamo have earned my future business!!!! Great job Jason!

Alamo left my family and I stranded at Rockford Airport. I…read morewas able to make a rental car reservation for 1pm pick-up after I landed and I received an email confirmation. I went to the counter for pickup and I was told there is not any cars available and I will have to wait till 5pm for a car. How is it possible for me to reserve online for a specific time and receive an email confirmation? Well the manager, Cameron Carter said that he had cars on the lot but they are being held for people who made reservations in advance. So the fact that I had an email confirmation meant nothing to him and I was dismissed as such and treated as irrelevant "because there systems do not communicate". Do NOT rent a car through this location, you will end up very distressed and stranded like my family and I.

WORST RENTAL CAR COMPANY EVER. This review has nothing to do with my local AVIS facility. This…read morehas everything to do with the company overall and how horrible my experience has been to date. I prepaid for a rental on 06/11/24 and had to cancel due to a family emergency on 06/18/24. After receiving my cancellation confirmation, I called AVIS customer service to inquire about when I would receive my refund. Was told 48 hours. When 48 hours came and went, I called AVIS customer service and inquired about my refund due to me. Was told 3-5 business days. 5 business days go by and no refund. Call for the THIRD time now (on a Thursday) and told I would receive my refund the following Tuesday. Tuesday (07/02/24) rolls around and no refund. Call again to find out what is going on and was told THERE IS NO RECORD OF MY REFUND DUE. So, I request an escalation and they have to send it to the refund department? Wow. Demanded I get a call back from a manager/supervisor and was told that call would be anywhere from 24-48 hours. Really? Takes that long to review after 4 calls and confirmations of my cancellation? WORST RENTAL CAR COMPANY EVER. Do not use this company! Horrible customer service, keeping records, etc. If you do not want to get screwed or taken advantage of, NEVER EVER USE THIS COMPANY!

Horrible. I rented a Standard rate car at the airport location. (Not the usual Representative I…read moreusually deal with when I get to Rockford) This Representative didn't have the car I rented. He only had a TORE UP Compact Ford Focus with stained seats, smelled horrible and it wouldn't accelerate in a timely manner. It dragged. It was a piece of trash. My family that saw the car were shocked. Several times the car almost stalled out on me. I am disabled with a very bad back and I had a hard time getting in and out of the car. Yet, I was charged for the Standard price. Beware!

Terrible unacceptable business practice. Looking for one way rental from Chicago/Fargo nothing…read morearound the Ohare airports tried farther out. Found availability at Rockford airport, booked it and received confirmation then rented uber to drive the hour north at $100. When I got there they apologized and said there was a mistake the oneway was not available, I showed them my reservation and still refused to help. Please help me and refuse to support this bad business

Rudest and worst customer service I had ever received. Did not have a car available but let me book…read moreone. Then when I get here they have you wait even though they know they don't have a car. They also lie and say they tried to leave you a message when they didn't and they are smug about it. Disgusting. Do not recommend.

Great customer service let me reserve a car ahead so early have great deals and promosread more

Nice clean cars reasonable prices quick and easy service and the employees were very helpfulread more

Probably one of the most professional rental car places I've ever been to. The staff is very…read moreknowledgeable and quick. The assistant manager Jordan was a great big help to me I appreciate the professionalism!

Had reservation from insurance. Called no one ever answer. Showed up at 7:30, no car for a week…read moreavailable. I would never again at this location. They don't even try to help you find a car in other branches.