WORST RENTAL CAR COMPANY EVER. This review has nothing to do with my local AVIS facility. This has everything to do with the company overall and how horrible my experience has been to date. I prepaid for a rental on 06/11/24 and had to cancel due to a family emergency on 06/18/24. After receiving my cancellation confirmation, I called AVIS customer service to inquire about when I would receive my refund. Was told 48 hours. When 48 hours came and went, I called AVIS customer service and inquired about my refund due to me. Was told 3-5 business days. 5 business days go by and no refund. Call for the THIRD time now (on a Thursday) and told I would receive my refund the following Tuesday. Tuesday (07/02/24) rolls around and no refund. Call again to find out what is going on and was told THERE IS NO RECORD OF MY REFUND DUE. So, I request an escalation and they have to send it to the refund department? Wow. Demanded I get a call back from a manager/supervisor and was told that call would be anywhere from 24-48 hours. Really? Takes that long to review after 4 calls and confirmations of my cancellation? WORST RENTAL CAR COMPANY EVER. Do not use this company! Horrible customer service, keeping records, etc. If you do not want to get screwed or taken advantage of, NEVER EVER USE THIS COMPANY! read more

Horrible. I rented a Standard rate car at the airport location. (Not the usual Representative I usually deal with when I get to Rockford) This Representative didn't have the car I rented. He only had a TORE UP Compact Ford Focus with stained seats, smelled horrible and it wouldn't accelerate in a timely manner. It dragged. It was a piece of trash. My family that saw the car were shocked. Several times the car almost stalled out on me. I am disabled with a very bad back and I had a hard time getting in and out of the car. Yet, I was charged for the Standard price. Beware! read more

I've been renting from Avis for a long time, and One of my frequent rentals is from Royce at the Rockford IL airport (RFD). On this particular trip I screwed up, and put my start date as my return date when I rented it on the App. I didn't realize it until I landed. And, of course there were NO CARS TO BE HAD, (by Avis or ANY car rental). Distraught that I was going to have to stay at the airport until (hopefully) the next schedule Car to arrive 6 hours later, I spoke with Royce, whom I recognize every time I pick up a car, it seems like he is always working. Long story short, he somehow found me a car. And I am extremely grateful! Thank you Avis for always giving me a great car at a reasonable price, and thank you too for having employees that care like Royce at RFD. read more

Royce #32848 was the person who helped me and he was very rude when it came to answering questions about the contract and damage on the vehicle. It seemed like we were "inconveniencing" him. When we went to inspect the vehicle, the vehicle was very dirty on the outside and needed to be vacuumed on the inside. There was actually dried ketchup on the steering wheel. Because I was using the vehicle for my sisters wedding, I cleaned and washed it myself in my suit..next they charged a fuel fee, when I called to find out what happened Royce told me it was not on full. When I asked him how many miles I drove in it his answer was "it returned with less miles on it then it left. " he could not explain to me how this happened... customer service was called and they were terrible also. I will never use Avis again and I hope you do not either. read more

Avis/Enterprise are at the same counter located "IN" the Rockford Airport, which is very important. After traveling for umpteen hours, the last thing, I want to do is take a bus to my rental car. I just want to get into my car and go. Avis/Enterprise fit the bill. People were courteous, nice, professional, and "on time" with everything, though they did try to upgrade, sell ins, etc. However, all car rental places do that, so I will keep the 5 starts. Keep up the good work. read more

Awesome deal- be sure to ask for any available discounts. Cars are clean and staff are very centered on customer satisfaction. Royce is the major rep you deal with at the counter and he is very helpful- remember to be courteous as the small staff they have are responsible for all duties related to returns. I have used Avis many times and have been very satisfied with the speed, cleanliness and ease of pick up / drop off. read more

Great, Customer Service is nice, they can give you a rate over the phone without asking for the name (like Enterprise does), besides, they will bring the car right next to the door for you, which Enterprise will never do (at aeroport at least). read more

Avis car rental inside rockford airport was awesome!!! I got my car with no hassle and trouble. He asked a few questions, educated me on the car and i headed out "no lie" within 10 mins. I liked that, with a 5 yr old with me i need to be in and out. The car was right outside for me just like what he said. It was clean and ready to go. The return was just the same. I would definitely recommend this Avis for all my car rentals. read more

I wouldn't rent from this place if I were you. Not really friendly and helpful. I don't write many reviews but if the experience is so bad I feel that I have to tell people about it. read more

Renting with Avis was such a great experience. I needed to transport a very important client and all the Avis representatives were very helpful with my questions/concerns, especially Royce! The vehicle was in excellent condition and even better than I thought it was going to be. I will definitely be recommending to my family and friends and will be using them in the near future! Thank You Avis! read more