BEN TOUSEY WAS EXTREMELY HELPFUL! He was very pleasant and explained everything else from top to…read morebottom about the beautiful car that we were renting for the day.

Car was very poorly cleaned, in fact we found a cell phone belonging to the previous renter…read more Unfortunately, instead of calling us directly, Enterprise gave our personal information to the other party who then called us while we were on vacation trying to get their phone back. Also, when we picked up the car we discovered one tire with low pressure only 3/4 of a tank of gas.

WORST RENTAL CAR COMPANY EVER. This review has nothing to do with my local AVIS facility. This…read morehas everything to do with the company overall and how horrible my experience has been to date. I prepaid for a rental on 06/11/24 and had to cancel due to a family emergency on 06/18/24. After receiving my cancellation confirmation, I called AVIS customer service to inquire about when I would receive my refund. Was told 48 hours. When 48 hours came and went, I called AVIS customer service and inquired about my refund due to me. Was told 3-5 business days. 5 business days go by and no refund. Call for the THIRD time now (on a Thursday) and told I would receive my refund the following Tuesday. Tuesday (07/02/24) rolls around and no refund. Call again to find out what is going on and was told THERE IS NO RECORD OF MY REFUND DUE. So, I request an escalation and they have to send it to the refund department? Wow. Demanded I get a call back from a manager/supervisor and was told that call would be anywhere from 24-48 hours. Really? Takes that long to review after 4 calls and confirmations of my cancellation? WORST RENTAL CAR COMPANY EVER. Do not use this company! Horrible customer service, keeping records, etc. If you do not want to get screwed or taken advantage of, NEVER EVER USE THIS COMPANY!

Horrible. I rented a Standard rate car at the airport location. (Not the usual Representative I…read moreusually deal with when I get to Rockford) This Representative didn't have the car I rented. He only had a TORE UP Compact Ford Focus with stained seats, smelled horrible and it wouldn't accelerate in a timely manner. It dragged. It was a piece of trash. My family that saw the car were shocked. Several times the car almost stalled out on me. I am disabled with a very bad back and I had a hard time getting in and out of the car. Yet, I was charged for the Standard price. Beware!

Terrible unacceptable business practice. Looking for one way rental from Chicago/Fargo nothing…read morearound the Ohare airports tried farther out. Found availability at Rockford airport, booked it and received confirmation then rented uber to drive the hour north at $100. When I got there they apologized and said there was a mistake the oneway was not available, I showed them my reservation and still refused to help. Please help me and refuse to support this bad business

Rudest and worst customer service I had ever received. Did not have a car available but let me book…read moreone. Then when I get here they have you wait even though they know they don't have a car. They also lie and say they tried to leave you a message when they didn't and they are smug about it. Disgusting. Do not recommend.

1 because Zero wasn't available. Reserved a suv upon arrival was told that had zero vehicles period…read moreavailable and the system shows it but it is incorrect. Was told management has refused to fix that issue. In otherwards, you may show up and your reserved vehicle doesnt exist. called the Walton street one in Rockford right after. Was told the exact same thing. Hillbilly rental at its finest

Horrible customer service! Beware high probability of getting ripped off! Will never use them again!read more

Great customer service let me reserve a car ahead so early have great deals and promosread more

Nice clean cars reasonable prices quick and easy service and the employees were very helpfulread more

Probably one of the most professional rental car places I've ever been to. The staff is very…read moreknowledgeable and quick. The assistant manager Jordan was a great big help to me I appreciate the professionalism!

I have previous rented from here no problem but this last time I needed at least a minimum a…read moreminivan I had booked a month out and they called me day off and said they didn't have any vehicle with 7 passengers. Had me scrambling looking in another towns for specific vehicle. Not how I wanted to start my mini trip I was taking. For the weekend