Probably one of the most professional rental car places I've ever been to. The staff is very…read moreknowledgeable and quick. The assistant manager Jordan was a great big help to me I appreciate the professionalism!

The worst, most ridiculous and unacceptable experience ever! We needed to rent car oneway ohare to…read moreFargo could not find one at Ohare so we looked outside city, found one at Rockford airport, booked and received confirmation, rented uber only to arrive and was told they didn't have a oneway option! Showed them confirmation to no avail. So had to find and wait for another $100 + uber back to Ohare! Junk business terrible service can not express the lack of professionalism they have, Zero. Do not use them

Great customer service let me reserve a car ahead so early have great deals and promosread more

Nice clean cars reasonable prices quick and easy service and the employees were very helpfulread more

BEN TOUSEY WAS EXTREMELY HELPFUL! He was very pleasant and explained everything else from top to…read morebottom about the beautiful car that we were renting for the day.

Car was very poorly cleaned, in fact we found a cell phone belonging to the previous renter…read more Unfortunately, instead of calling us directly, Enterprise gave our personal information to the other party who then called us while we were on vacation trying to get their phone back. Also, when we picked up the car we discovered one tire with low pressure only 3/4 of a tank of gas.

WORST RENTAL CAR COMPANY EVER. This review has nothing to do with my local AVIS facility. This…read morehas everything to do with the company overall and how horrible my experience has been to date. I prepaid for a rental on 06/11/24 and had to cancel due to a family emergency on 06/18/24. After receiving my cancellation confirmation, I called AVIS customer service to inquire about when I would receive my refund. Was told 48 hours. When 48 hours came and went, I called AVIS customer service and inquired about my refund due to me. Was told 3-5 business days. 5 business days go by and no refund. Call for the THIRD time now (on a Thursday) and told I would receive my refund the following Tuesday. Tuesday (07/02/24) rolls around and no refund. Call again to find out what is going on and was told THERE IS NO RECORD OF MY REFUND DUE. So, I request an escalation and they have to send it to the refund department? Wow. Demanded I get a call back from a manager/supervisor and was told that call would be anywhere from 24-48 hours. Really? Takes that long to review after 4 calls and confirmations of my cancellation? WORST RENTAL CAR COMPANY EVER. Do not use this company! Horrible customer service, keeping records, etc. If you do not want to get screwed or taken advantage of, NEVER EVER USE THIS COMPANY!

Horrible. I rented a Standard rate car at the airport location. (Not the usual Representative I…read moreusually deal with when I get to Rockford) This Representative didn't have the car I rented. He only had a TORE UP Compact Ford Focus with stained seats, smelled horrible and it wouldn't accelerate in a timely manner. It dragged. It was a piece of trash. My family that saw the car were shocked. Several times the car almost stalled out on me. I am disabled with a very bad back and I had a hard time getting in and out of the car. Yet, I was charged for the Standard price. Beware!

Please refrain from renting from a company that does not mean your family well, and does shady…read morebusiness.. We were tenants for 3 years, and moved out recently. Great tenants. Paid regularly, even through the pandemic, upgraded the yard (the neighbors told us they haven't seen the yard look that nice in YEARS & thanked us for keeping it up.) When we moved out, we cleaned the place, took videos & pics for proof of everything. But after all of this.. The company kept our deposit & gave us extra charges for upgrading things in the house that were not broken when we moved out, and charged us for for things like the same blinds they had when we moved in.. No proof of receipts, no proof of damage, & no itemized list of anything! Just charges... We moved out 4 months ago, and I've been calling to speak to someone about this issue, and we are still getting the run around. Such a bad experience, and we feel very preyed on after everything. So please be very cautious when considering this company.

We rented from Stateline a couple years back. We only left due to taking in 3 children from foster…read morecare and we were in an upper 2 bedroom. We are currently in the market to rent a new house now and meeting with a leasing agent at a property tonight. Fingers crossed we can come back to Stateline because we never had to worry. We paid our rent easily through their portal and whenever we had a maintenance request, they got right on it. They always called to set up a maintenance time with us knowing I worked from home and I truly appreciated that! I see that there are quite a few bad reviews and for my family, we had nothing but a great experience with them. Don't always listen to what the internet tells you, there are 3 sides to every story.

This car rental is sketch ! make sure you check your bill which they won't send you. This place…read morelied and said there was no charge for an extra driver but then charges you when you return the car. Then they charged me $200 for cleaning the inside of the car for a vacumn. Thats what they are supposed to do when you return a car.