Rented a car month ago and wife and I are still fighting a plate pass charge from hertz showing places we have proof we never even traveled nor did we purchase a pass! Fraud all day BUYER BE WARE read more

Rented a vehicle over the thanksgiving holiday and had little to no issues. They didn't have the EV I requested but they were able to promptly get me into something else. Even tho it was very the person working the counter was very nice and helped me at pickup and drop off. Since the Apple Card partners with them now I will likely use them more than other rental companies. I would recommend them and I will be back when I need another rental! read more

Terrible experience. They charged me for an extra day because I returned on Sunday (when the contract ended) and was told I returned car "outside of business hours." They told me up front that this was not an issue, only to change their tune when I returned the car. They were impossible to get on the phone (I had to call 4 times and was put on hold so long I called from a different phone - while still on hold - and was told to hold again!) When the finally did answer they told me it was out of their hands because this was "billing." They are very unprofessional here and rely on hidden fees and false pricing schemes to bilk you out of extra dollars. Avoid at all costs. read more

Obnoxious do not rent, I was charged hourly rate for being 7 minutes late. Also charged second day underage fee my rental was for 1 day. Hertz needs training in customer service. AND, the check out lady made a sly remark about how much money Hertz was able to nickle and dime me. That is unprofessional Down right unacceptable read more

Our car broke down right before a trip. We were able to reserve a rental from Hertz and pick it up like 20 minutes later. Everything was extremely straightforward and easy, the car was great, and returning it was seamless as well. I appreciate that this location is open until 6pm (Enterprise is only open until 5pm - making it basically impossible to pick up a rental car and also go to work in my office job to earn the money to pay for the rental car). One star off because the parking lot is a somewhat stressful experience - small, tightly packed, and stressful to get out of given the traffic. But if it really bugs you, you can partially avoid it by parking your own car (if applicable) in the garage nearby. read more

Really not sure why I strayed from National. Well besides this location is much closer. Took almost an hour to check out even though there was only 2 people in front of me and I made the reservation weeks ago. Additionally we are Gold through work. When the car finally got pulled around, they stated it wasn't clean, so we had to wait another 25/30 minutes for them to clean. When we got in the car finally, the seats were wet. Apparently "cleaning" the car just meant the spraying the seats with solution. Found trash and cookies in the car. Too bad someone licked all the icing off the Oreos already (and then left them). Will avoid this location at all costs. read more

Hertz Rent A Car - Car Rental Near Me - Silver Spring, Maryland

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I got into a fender bender in March while backing out of a parking space in a small outdoor parking lot. When I finally made the insurance claim in May to get my car repaired I was referred by Prestige Auto Body collision repair shop to the nearby Hertz Rent A car store a mere half a mile away. The initial customer service was excellent. I was provided with a nice Toyota Santa Fe. The interior was comfortable. The ride was smooth. The back up camera was great to have especially since my car got damaged backing out of a parking space. There was one big problem. The AC did not work. I got the car on a Monday and then called the Hertz to report it to them Wednesday morning. It was clear to me that they did not realize the car's AC needed a recharge, but it seems they should have thoroughly checked out the car when it was returned. Also, the employee I spoke to didn't offer to replace it. Then I mentioned it to Prestige when I checked in about my repair, they also contacted Hertz. That is when Hertz called me about the problem. I spoke to a different employee who offered to replace the car for me. I could not do it that day due to my work schedule but maybe I could Thursday. The thing is I would be turning the car back in on Friday! It felt like a whole lot of additional trouble to me, but I really appreciated their offer. When I returned the rental car on Friday evening and causally mentioned the AC problem to the woman who assisted me (in fact she had stepped in and took over my return paperwork) I did not get much verbal acknowledgement to my AC comment. However, when the car return was processed, and I was charged for it I saw on the payment statement that I had a discounted daily rate. I did appreciate the price adjustment very much as I had a $500 repair deductible to pay also. I left there feeling like they offer good service to their customers, but they really need to improve their rental car inspections and have all the employees on the same page when it comes to any problems & customer complaints. Until next time be kind to each other. @yelpdc #carrentals #hertzrentacar read more

Hertz literally saved me from having to not have a car for a week. The manager, Yoseph was very friendly and helpful. I was able to get a good price for a rental. The rental was nice and had the carplay feature that I love having in my own car. Easy pickup and return process. I would definitely use them again!! read more

Worst customer service I've ever seen. I was rear-ended the other day and my insurance company reserved a rental car here (at their new location, 8000 Georgia Ave). I went in to pick up the car and was told that my mother would have to pick it up, as it was her name on the insurance policy. Uggh. Fine. I came back with my mother around 5:30, shortly before they were to close at 6:00. They told us that they had loaned the car that had been reserved for me, and that when we show up half an hour before they close, we are pretty much stuck with whatever's left. Ummm. Do you know what the word 'reservation' means? We ended up having to come back in the morning and waste another hour for something that should have been so simple. Aside from all that, the employees didn't even try to act concerned or engaged, basically sitting around on their phones most of the time . At one point another employee came in and loudly complained about the way another customer had left the car. The store windows are currently covered with cardboard paper, and I watched as a piece of the paper slipped off the window, fell on the floor, and was completely ignored by both employees behind the desk. These people clearly don't take pride in their business or have any sense of urgency or customer satisfaction. Take your business somewhere else if you need to rent a car. read more

So I been a Hertz Five Star for few years and I hope this will be the last time I rent from this office. April 29, 2019 (Monday) I arrive at the location 8023 Georgia Ave just to find they moved to 8000 Georgia Ave that morning. They didn't notify me on any of the documents they sent me that morning so dragged my bags to the other location. (Not upset yet). I arrive, they did have my car ready, facility this morning was a room with open construction area with 2 desk (be careful). I get my car there is a large dent on passenger side door. I inform the rental specialist, they said they don't have the ability to print out the inspection form but they will be sure to mark it in their system and email to me. I'm already running an hour late so I accept their explanation (take some pictures for the record) and get on the way. Never got the email so I call the location. They say they don't have the ability to give me the inspection form during my rental and they aren't sure what i'm referring to. So I called the cooperate office to make sure it's documented. I come back to return the car, the manager (Maris) refuses to give me an inspection report, tells me she's aware of the dent, I won't be charged, but refuses to give me anything in writing. (now i'm a bit annoyed). Now, i need a ride to Metro from the rental location. Hertz like Enterprise has "Hertz Local Edition Free Pick Up & Return Service" Those who aren't familiar with this, "If you are renting a vehicle at a Hertz Local Edition location, Hertz can pick you up and drive you to or from the renting location (you must be or go to a place within 15 minutes of distance of a HLE location). No hassle, no car exchange, just pick up and return - free and easy." https://www.hertz.com/rentacar/productservice/index.jsp?targetPage=SourceLAMCHLEpickupservice.jsp The manager says the location is too busy and I suggest I walk or call car pick up service like Uber. (now I'm really annoyed). It's been a long trip, so I just call Uber and chuck this experience to, "whatever." read more

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After a bad experience at the two Enterprise rental car places in Silver Spring ( One across the street the other on Automotive Drive ~ Don't go to either....EVER!) I walked into this location hoping for a better experience. I might as well have been invisible. No one acknowledged me or offered me any assistance. There were others in the currently remodeled space but it was as if I didnt exists. I just left dumbfounded. This is no way to run a business! Needless to say I will never return. Their loss. I figure to give them $100.00 in business every month. It just walked right out the door. I hope someone from Hertz is reading this. You need to know you lost a customer. read more

Hertz is one of the few car rental companies that allow drop off at a separate location. My car broke down in Indiana, I had to return to retrieve it, thus my need for a one way car rental. Everything went according to plan. Hertz has a convenient location in Silver Spring. Odd to see a Hertz located in a downtown storefront, but it works nonetheless. They had me out the door in about 5 minutes. Clean, spacious office. Friendly and informed personnel. Very reasonable rate. Good equipment (RAV 4 w/ -6,000 miles). Very pleased with my experience with Hertz. Another bonus is that this "Local Edition" location is near the Silver Spring bus depot, and not far from the Silver Spring metro station, if you need to take transit. I'd recommend Hertz for one way rentals, or short term leases. It's a nice resource. There is an Enterprise across the street. Have not used them, but you can always check and compare. I can vouch that this Hertz location is quality. read more

Easy to book on-line, was disappointed the delivery of the vehicle wasn't a service they could offer there, although the website said otherwise. The first car we had was nice, but we had to put air in one of the tires daily. After 2 days of that we called and were able to get it exchanged no problem. We ended up with an upgraded vehicle due to no other options, and at the same price. The staff working offered great service. We will use Hertz again. It is one of the few locations in this area to get a vehicle without having to go to an airport. read more

Beware of Hertz!!! An hour before I was to pick up a van for a move I had scheduled, I received a text that there was no vehicle available. (Not even the curtesy of a phone call!) I immediately called and was told "national" had taken all the vans for a customer, Amazon I think, with a national contract. The fact that there was a customer with a reservation made no difference to "national." The manager was pleasant enough but said there was nothing she could do. Fortunately, a van was returned while I was on the call with her, but otherwise I would have been completely screwed. I went to a full-price national chain thinking I would be protected -- well forget it. I never would have believed this sort of thing happens if it hadn't happened to me. I feel sorry for the franchise/office staff who need to deal with customers who are treated this way. Diane T. read more

I made a reservation, went to pick up my car and the agent told me rudely that there were no cars available. No apology and very unprofessional. A courtesy of a phone call PRIOR to me getting a ride there would have been appreciated. Hertz used to be the best as far as cars and service. What happened? Never again! read more

WORST LOCATION EVER! We returned a car yesterday and the girl who we gave the keys to at the front desk NEVER CLOSED OUT OUR ACCOUNT! So I was charged for an extra day! I called to get this reversed and was placed on hold for extended periods of time, the girl was rude and never bothered to apologize for her mistake. In fact she gave me an attitude although she is the one who messed up. The Manager is NEVER on site. Their customer service and car fleet is in the TOILET! Go to Laurel location or the Airport to rent. read more

If you value customer service, I suggest you look elsewhere. My insurance luckily paid for my rental, but I would never deal with them on a personal basis. First off, I needed to be picked up at an auto body shop, and they gave the driver the wrong location. When I called the office to tell them of their mistake, they said "hmmm well we close at 6pm" (it was 5:45pm). Ummm, first of all - your mistake will not be my problem, secondly let me speak to the manager. I finally get to the location and I'm offered a car that smells like smoke (I mentioned it to the representative and of course he said he didn't smell anything -__-). It's a shame an experience like this has guaranteed me to never use their services at any other location. read more

If I could give ZERO stars I would! The Hertz location in Silver Spring is the WORST. The cars are not safe, I was given a car with a gash in the tire that I had to exchange in Greensboro after driving for 5 hours and refilling the tire several times, and they always overcharge me for my rentals. Speaking to the manager Lesley is like speaking to a brick wall! He is no help at all.....tried to justify to me why I rented a car for $94 kept it one extra day and all of sudden my rental is $227.00! Then told me there was nothing he can do about but give me $15.00 off! Called the 800 number and they were able to fix it right away without any issue or further explanation from me....makes me think he might be doing something shady! read more

I try to keep in mind that many reviews, especially about a car rental agency, are going to be negative because the only people who bother to write a review are those who had a bad experience - they need to vent. The thousands of people who have gone in and out this Hertz location who had a completely normal car rental experience aren't gong to log on to Yelp and say "OMG I rented a car in Silver Spring and nothing went horribly wrong!" Well let me break the mold. I had a perfectly good experience here. In and out, no muss no fuss, and the staff were all very nice. I rented again from them and the manager was very helpful and even matched a better price from a competitor. Hertz Silver Spring FTW! I'd give them 5 stars except who the hell would give a car rental location 5 stars? I mean it's not like they gave me chocolates and coffee when I walked in. If they hand me a Toblerone and an espresso next time then I'll think about that coveted 5th star. read more

TERRIBLE. I still haven't received my security deposit return and it has been a month. Their customer service number won't ring through to anyone. My online "contact us" form won't submit, it says there's an error. The customer service at this location was awful. I want my deposit back. My suggestion is to go to enterprise. Hertz is the worst customer service I have ever received. The men who work at this location are rude and act like you're wasting their time. I hope a hertz employee sees this and reaches out about my refund, because apparently there is no option to contact anyone from this company otherwise. read more

This is the WORSE Hertz Rental Car service! The sales associate/manager not only is rude but he misquoted rental policy, and I felt discriminated against because he brushed me off and went to the two Caucasian gentleman who ALSO had a reservation for a rental car. I left Hertz in an uBer down to Avis and rented a car within 10 mins! Hertz can keep my Gold Plus Rewards. I'm a Preferred Customer with Avis now! read more

My parents rented from them for the weekend and worst place we've ever rented from. They rushed us through, didn't even let us inspect the condition of the rental. Car had not been cleaned from previous rental, dog hair everywhere and smelled. We had to clean the car on our own in order to be able to travel with it. If you rent from them, make sure to inspect before leaving. Never again!!! read more

Greetings, During our recent Hertz rental experience this weekend, we received poor customer service at the rental location located in Silver Spring MD. We rented a car since my husband was one of the groomsmen in his friends wedding. We need a car since the wedding location was in suburban maryland. On the day of the day of the rental, the original pick up time for the car was at 1:30pm. I contacted the branch at 1:00pm to make sure the car would be ready for pick up. I was told by the hertz rep there were no cars available and was waiting for cars to be delivered to the location. I called back at 2:30 to ask if the car arrived. No cars had arrived. We needed to be at the wedding venue by 4:00pm since the wedding would begin at 5:00pm. After calling back and forth, on the phone with the manager name Chris, he stated a car has arrived. By this time, it is 3:30.pm A hertz rep picked me up from my home and brought me to the hertz location. I was able to drive off the lot by 3:45 pm. Obviously, we were in a rush and made it just in time for the wedding. The main issue is the poor customer service. The entire staff acted like well this was common. one staff member said, " this happens when you rent a car on a holiday weekend (mother's day)". I am appalled by the staff that is representing Hertz at this location. Go elsewhere read more

I took my car to the Honda dealer on East West Highway for repairs and was told they would need to keep the car overnight but would give me Honda rental but as they did not have one at the time they would pay for my rental at Hertz across the street. As I was completing the rental the Honda service manager came over to tell me they now had a car available. So the Hertz manager said he would cancel the rental. Well....when my credit card bill showed up I was billed for 2 days by Hertz. When I called the East West Hgwy office they just brushed me off and said call customer service. After lots of problems getting through to customer service, I called my Credit Card company instead. The East West Hgwy office is an old tire shop that is a dump. I would avoid this office. I have always used Enterprise and have never had an issue with any rental from them. read more

Horrible. Waited 30 min to return a car. Only 1 manager had the password to a computer so every other employee had to wait for the 1 manager to do anything. completely incompetent and inefficient. Using zipcar next time read more

Horrible and unprofessional. The staff appears courteous but are prejudice, discriminatory, and not a business that I recommend. I spoke with a representative prior to booking explaining that I charge transactions on a Debit Card. He said there was no problem but with Debit Card a deposit is required. I made sure I had enough to cover the deposit, rental, and proper insurance on the vehicle. On-line reservation is easy but time of pick-up was denied the vehicle because of credit despite having all money to cover what was communicated to me. The on-line reservation was charged to my bank account, the representative did not reverse the charge, I never got a car rental. I walked around the corner to Enterprise, same day, and rented a car. Never go to Hertz. read more

Hertz does not provide receipts, even through the 800 number. They don't email them to you, like other companies but don't hand one to you when they give you your paperwork. I have had to spend an hour calling and on hold just to get a simple receipt. I got through, the rep confirmed my email address and said it would received in 3-5 minutes. Never arrived. You are supposed to be able to print one online, but the online version shows only "amount due" even though payment was 48 hours ago and the bank confirms the payment has gone through . Really poor customer service. Aggravation no one needs. Oh - and the vehicle I rented was supposed regular size - all they had compact and super dirty. read more

We were given a lemon on our trip. 2 hrs in, one of the tires kept losing pressure to point we kept having to stop and refill. We called numerous times and IF we were lucky enough to get someone to pick up, we were given the run around and told someone "would get back to us", which they never did. We even came back a day early from vacation due to wanting to travel with family if tire blew. For our troubles...we were offered a $50.00 gift certificate. Yep...that's it. This company does not care abt the safety of their customers obviously and their peace offering was a slap in the face. Will never use them again. read more

State Farm recommended this Hertz. So I called over there and asked if I could reserve a car for next week. They told me that they weren't doing reservations and just to call them the day of the repair. Sorry, I can't risk not having a car. I called State Farm to recommend another option. Really sad when a company makes it difficult for you to give them business. read more

When I arrived to pick up my rental car, since the store has no parking spaces in the front of the store, an employee brought the car to the front of the store to check me out and hand over the keys. When he did this, he double parked the rental car, blocking in cars I can only assume we're other rental cars. This is where I dropped off the car at the time of return, as I was given no instructions on how or where to return the car. Well when I did try to return the car, nobody greeted me for over 15 minutes. Turns out the car isn't allowed to be dropped off or picked up infront of the store. The car got a $100 ticket, which Hertz just charged my credit card, plus an additional $40 administrative fee. I simply returned my car where I had picked it up. There were naturally no signs indicating where they would like you to return the car... Nor was I given any instructions where to return it. One would only assume to return it the only place I ever saw or was given the car. Thanks hertz. Your employees were the biggest bunch of unprofessional young adults I experienced since I was a junior counselor at second-rate summer camp... read more

Absolutely appalled by the customer service experience that I received this morning about my rental. I called this location and Sean answered the phone, I ask him about making a reservation for today and his immediate response was "You can make this reservation online, I have 10 people waiting in here". I proceeded to explain to him that I had previously received a phone call from an agent stating that there should be an existing reservation and that I needed to confirm that. In addition I asked for a pick up at the coalition center and Sean stated "Yes your name is here, not we don't do drop offs or pick ups" which contradicts my experience with Hertz and the information given by my insurance company. After I questioned him about this courtesy service most rental places provide he said "what we can do is send you a lyft driver, call us when you get there". Unprofessional and unacceptable is the bottom line. read more

I had a really bad experience with Hertz going cross country from California to Maryland. Thankfully Anna helped me out with fixing a $200 overcharge and made my day. She took the time to help me figure out why I was overcharged and corrected it. read more

Honestly I am only giving this place a star because the staff is courteous and I feel bad for them. The hertz itself is terribly located so when you return the car you are literally just parking on the street with your blinkers turned on. The location is understaffed and that is an understatement. They have 1 person that does returns and rentals and 1 person to get the cars. Due to its location this hertz is always full of customer regardless of the time you get here. They don't have a large variety of cars at all so if you are lucky you might get what you reserved or you are just shit out of luck. I would recommend using another location maybe or simply another company rental (enterprise is across the street). read more

Bad experience! Reserved the car days in advance but they did not have the car available for me. Nobody empathized about my situation and they made me believe that "was a normal thing to happen" read more

Avoid at all cost. The employees look miserable and treat customers same way. The car they have me has seats that were unbolted. Ended up returning it in one day instead of the 9 days I had it booked for. Worst part is that the staff just didn't care. They looked like they were all parolees doing time. Ended up going to enterprise car rental and what a difference in service. And they gave me a road worthy car! read more

Hertz Rent A Car - Car Rental Near Me - Silver Spring, Maryland

I am writing this review from their lobby, where I have been waiting for a rental for 40 minutes on a Saturday morning. Apparently having a reservation doesn't actually mean having a car there when you show up. Oh and really this is my fault, cause this sort of thing is the second time this has happened. And since I have some time on my hands right now, here are some tips pro bono how to run a business so your customer doesnt write a scrappy yelp review 1) call a customer if there are no cars so they don't show up for nothing 2)keep track of your databases and quantity of cars in stock - hotels do this with rooms, super novel idea. 3)don't be an unsympathetic employee with complete disregard for customers time. read more

I have been without a car since November after it was totaled. I started with Enterprise in downtown Silver Spring. Every car they gave me had an issue. It was either dirty, smelled or didn't work properly. So I decided to use Hertz. I'm in and out with no issue. The cars are always clean. read more

I will never rent from this location again. I had a reservation to pick a car up at 10 am on a Friday. I got there at 9:50. There were about 5 other customers waiting and no employees in sight. When an employee finally appeared and spoke to me (about 10:10) they told me they had no cars at that location and just sent a car-full of employees to BWI (about 45 minutes away) to pick up more cars. They were completely unapologetic and could care less about the fact that they had no car for me. As I continued to wait 3 other customers came in. These customers had 8am reservations and Hertz called them to explane they had no cars at 8am either (I would have liked to receive a call instead of wasting my morning and missing a meeting). Around 10:50 they told me that they had a car for me, and it was "just being cleaned. It will be ready in 5 minutes." Since I was already late for a meeting, I asked if I could do the paper work and pay while the car was being cleaned so that when the car was ready I could immediately leave. They said "no." Finally at 11:15 my car was pulled around and we started my paper work and I finally was able to drive away at about 11:25 (almost an hour and a half after the time my reservation was for). I rented from this location because of its proximity to where I live in Columbia Heights. I thought it would be faster to catch an S2 bus up 16th St. than to go all the way to Union Station to rent a car. I was dead wrong. I could have easily taken the metro to Union Station and driven back to my apartment in less time than it took to get a car from this place. I rent cars often, and I will never rent from this location again (or from Hertz if I can help it). read more

Rented a car here while mine was getting fixed. They were really helpful with the fact that they ordered me an Uber to get there from the car shop. Also, they allowed me to keep the rental car for longer than the estimated time I originally had it for, my car took longer than expected to be repaired. My only "surprise" was I thought they'd send an Uber for me to get my car back, after dropping off the rental car. Besides that great service. read more

This place is terrible. Terrible. Because it's the cheapest place in the area, and because it's close to where I live, I've been here about 6-8 times. 3 or 4 of those times, it has taken me around an HOUR -- H.O.U.R. -- to get my car. They are chronically understaffed. They seem to have no way of knowing whether your reservation will actually be there. And they have no way of notifying you ahead of time when they don't have your car. I can get a text message from an airlines if my plane is delayed by ten minutes, but Hertz can't tell me when they don't have any cars? I don't expect a great experience when I rent a car. But once, just once, I'd like to show up at the time I said I would and drive away in my rented car in under 30 minutes. read more