Sonora local branch is AWESOME! I rented a Jeep in December for a quick trip to L.A ~ Smooth reservation, My Jeep Cherokee was immaculate ~ ran perfect It could Not of been a better transaction ' VERY HAPPY w/ SONORA HERTZ ! Ill be Back ! read more

Service sucked, I don't see how your only job is to rent cars & they absolutely horrible at car rentals. Both Females have an attitude, extremely arrogant & seem to care more about there lunch than customer service. We had a reservation for a vehicle. Showed up 5 min before 11:30 & when we were next in line. They say sorry we're closed for lunch. Didn't get the vehicle we wanted & were an hour early to a medical appointment to get a vehicle that we were almost late for. From now on we will be going Enterprise read more

Hertz Rent A Car - Expect this when you show up or call - Car Rental Near Me - Sonora, California

Not sure what all the negative reviews were about. I got a car to take home to LA for Christmas weekend and it was a breeze. They hooked me up with a 2023 Kia ! Good rates as well! read more

Had a reservation, when I showed up 30 minutes prior I was told they didn't have a car for me. I was told by the manager that I should have called them ahead of time to make sure they had a car for me. What's the point of making a reservation if that's the case? And if they didn't have one, they should have called me ASAP. I'm not their employee and it's not my job to manage their reservations. In general, the manager was flippant and arrogant and really didn't care that I missed a funeral for a beloved family member. read more

Kelly and Kendra were so professional and friendly. Not only to myself but the other clients that were there when I was. They do it all themselves, clean, check in, fuel up, they are a dynamic duo! They were also willing to stay a little late for me on a Friday when I was rushing to get a rental after a car wreck while out of town (thankfully I made it in time) Hopefully I don't need to use them again, but if I do need another emergency rental... I'm coming here! read more

Rented a one way rental from Long Beach dropping off in Sonora. Everything went great but I accidentally left a bag in the trunk. Called the Hertz office and they said they'd grab it and I could pick it up the next day. I returned to pick it up the next morning and a worker found it in the back room. Here's where the problem begins. I had put a really expensive bottle of wine in the bag and when I opened it the bottle was gone. There is zero chance anyone but a Hertz employee took it. Called back the office after the discovery and they all denied it. FYI, there are always thieves among us. Never again. Enterprise is my new go to. read more

I made a reservation via the Hertz app successfully, but when I showed up they didn't have any cars available and the person was extremely rude. She told me I should have called instead of going through the app. I asked when a car would be available and she said "I'm not sure maybe Thursday." Today is Tuesday. read more

I have had the most amazing experiences with Kendra. Last month I needed a rental and she was so helpful had me in and out of there so quick and this month I hit a deer and needed a rental and she not only remembered me but helped me out and was so friendly and had amazing customer service. She was prompt and fast she even dealt with a rude customer who slammed a door with such professionalism. The lady booked a car 20 min prior to closing on a Friday and she explained she did not have a car for her at the moment and the lady stormed out of there. She brushed it off and continued on. She always has me leaving with a smile and she is great all the way around. read more

If it was up to me, there would be ZERO stars. My experience with Hertz was awful. My husband and I were promised that there would be a car ready for us as soon as we arrived to their office. So, trusting that they are a "experienced" rental company, we drop our car off at the body shop and expect that since they are picking us up that we will be set to get a car and drive home. After sitting and waiting for hours, complication after complication, running from the bank and receiving authorizations, they finally say "Oh, wait..I didn't realize that he's 24 not 25....we cannot rent you guys a car." What??? You looked at his ID how many times? Now, we're stranded. My husband, my one year old son who is sick, and myself are stuck here in the middle of Sonora. We live an hour away....it's 100 degrees. Why didn't you tell us BEFORE picking my husband up and promising that he is all set to rent this car, that it will not be possible with him being one year shy of 25... Not to mention, they were extremely rude and unprofessional the entire time. Their office is a portable office, run down and trashy... I would expect more from a company that is charging you $35 a day for a Nissian... WOULD NOT RECOMMEND THIS PLACE AT ALL!! read more

Terrible. Called on a Saturday and they had no cars to rent. I asked about other options or returns coming back and they weren't interested in helping just getting off the phone asap. I won't forget that Hertz failed me in a situation I needed their help. read more

I had a few issues with my rental period but in the end Jim and the manager were really helpful and I appreciate their kindness. The car itself was in pristine condition and was a great rental. I'll be back to rent from this location. read more

I was a first time car renter through insurance didn't know I was supposed to clean out dirt and more I live on a ranch the guy explained to me I should be charged I apologized said I was unaware wasn't told that when I originally picked it up pretty sure he waived the cleaning fee and had someone waiting for it again sorry sir but I appreciate it thank you for the rental easy place their funny and personal read more

Stephanie needs a better attitude!!! RUDE phone Manners!!! Definitely will never do business with this office!!! Went to Enterprise and they were beyond nice and helpful... read more

We picked up at car at 2:00 pm on a Wednesday afternoon. First of all, was told the gas tank was full, my husband drove straight to a gas station and put in $10 worth of gas, so not so full after all! The vehicle was dirty inside and out, had clearly not even been washed after the previous renter. The rental agent never got up out of her seat to inspect the vehicle; Just handed us keys. On the drive home the transmission kept slipping. Immediately called the Hertz office but no answer so he took the car back down, now it's only about 2:30-2:45 and they are closed! Had to leave at 6 am the next morning to catch a flight. Just happy he made it to the airport without any trouble. This was not the first time we've had bad service at this location. Guess we'll use Enterprise from now on. read more

I booked in advance and with my csfa discount it was still slightly more expensive than the competition. When I mentioned that, they gave me an additional discount. I called a day in advance to make sure they had the car. We got there about two hours later than planned. The man said he had given up on us and only had one car left! Thank goodness we came when we did. As we were packing, we saw another couple come up maybe to rent and it would have been gone! Car handled well. 2015 Hyundai Accent with 5k miles to start. I was getting way over the expected gas mileage for a week trip to Vegas. Comfortable enough for 2 adults and 2 kids. (We are small people if that makes any difference). We squeezed all our stuff in - barely. Well worth renting for peace of mind and good air conditioning! It made me consider purchasing one or similar type in the future when I originally though it would be too small of a vehicle for my taste. read more

I have never had such excellent customer service from a car rental agency ever. The manager, Brian, is committed to improving service at this small town satellite of the Hertz Company. He was professional, kind and got me a brand new car for a very reasonable price. read more

Great friendly people, and a nice clean car. Had a great experience every time I've used them. I have booked all different size vehicles with them. Don't book a compact if you don't want a compact and don't lock the keys in your vehicle on the parking lot and things will be great. (Other reviews) They are a small shop and have limited inventory so you should probably call instead of booking online. Again, always a pleasure read more

Hertz Rent A Car - Car Rental Near Me - Sonora, California

Went to rent a car from the Hertz Car Rental on Mono Str in Sonora, CA yesterday. State farm had already sent them an approval for us to pick up a rental due to an accident. The sales guy treated us so arrogant and rudely we refused to do anything with them. We left and called our insurer and demanded to approve us at another car rental agency. Took our business down the street to one of their competitors where we were treated much better. read more

Booked a car 2 days in advance and when I showed up they had an SUV they claimed, "would satisfy my needs," upon which I replied, "you don't know what my needs are." After they said my reservation couldn't be done because of a debit card being used for the reservation, I said "good riddance." Two days later I got billed for a car that wasn't on the lot and I didn't drive at all. Do yourself a favor and keep driving past these idiots! read more

I tried to call and get a quote and they will only give you a verbal estimate over the phone. The lady I spoke with casually added in, once you are there and you get the car then they go over additional cost. All I wanted was an out the door cost for a rental for two days. Once she figured out I wasn't leaning towards them, she asked me in a snappy way if I wanted to make a reservation. I Said no, and her attitude totally changed and she was very short and basically hung up the phone before I could say goodbye. Enterprise has always been patient with me and given me straight answers. True colors came out with Hertz. Glad I'm not going with Hertz read more

Absolutely HORRIBLE customer service. The woman in the front was the rudest person I have ever dealt with in my life. Someone with that attitude should not be working in customer service, let alone be the first face you see when you walk in. I will never ever use Hertz again and I will be contacting corporate. I immediately went over to Enterprise where everyone was extremely friendly and accommodating. Don't waste your time here. read more

I've rented from them several times over the past few years. Everything was great, and I even received a free upgrade when the car I reserved wasn't available. My only complaint would be that they are closed weekends, but that is normal for a small town. read more

they are friendly but for two weeks in a row when I went to pick uptake car it was not ready. Yesterday I waited an hour and it still was not ready. It was up the road getting the oil changed. I finally had to leave and go to a different rental place. I don't know if I will be back. read more

Very helpful, pleasant and no hassles! Picked me up and dropped me off, No problem! Set me up with an AWD vehicle and I didn't even reserve one! I will definitely rent from them again! read more

Great service. I made a mistake in my reservation and had booked for 1 week before. The people there were nice enough to actually get me the car of someone who was gonna show up later that day. The car was not ready yet and the rush washed it. These guys saved my day! Thanks read more

Very pleased with my experience here. Kind, courteous staff - quick service - new, clean excellent car. All cheaper than local competitor. I will rent with them from here on out. read more

Worst customer service ever. Not sure the women's name I spoke with but I will never do business with Hertz again,even when I'm out of town. Called Enterprise and they went above and beyond. Do yourself a favor and call Enterprise first. read more

Sonora Hertz is just fine. Gold club making me rent a car , that i never used or saw, just to keep my points, so I can redeem them in August or the next time I fly is unacceptable. After i use these points I will start using other companies. read more

Place blows add more stress to already crap situation. Couldnt even take me right back to auto body. Had to go with old dumb ass who didnt put ac on to take someone ELSE SOMEWHERE FIRST! a holes. Then to my car, took an hour extra bull and my rental had no way to charge phones. Lost in wilderness twice. Could barely use the rental. Dont go here!!! Stress stress and more stress! read more

I was in a jam and needed a car after mine broke down while on vacation. Stephanie at the rental counter was fabulous. Friendly, helpful and with a sense of humor. Just was was needed at the time. Also the worker who took me to retrieve my own car at the dealer was great too. I'd go back to them again if needed! read more

DO NOT USE! State Farm reserved us a vehicle at this Hertz location while our truck was in the shop. Hertz confirmed with us, but when we called to say we were on our way to pick up the rental we were told all rentals were out for the weekend. They didn't honor their contract with State Farm. We had to scramble last minute. USE ENTERPRISE INSTEAD on Mono Way. Female Hertz rep was very rude, would not explain how our rental was given to someone else -- her answer was to call us if a car came back early! She should have checked our last name in the Hertz database as we are Gold Club members. Great way to treat your customers, Hertz. read more

Hertz helped me when I felt helpless! Enterprise rental REALLY left me stranded in Angels Camp CA. They said they would come for me but didn't. When I called the company, they said that even though their service department booked my car and would come and get me they wouldn't. I was pretty much stranded in Angels Camp CA. After getting a ride to the rental place myself, they said that they didn't have me car because it was a same day rental. No one at they service center told me this, the manager Benjamin didn't either. I decided to call Hertz. Jim of Sonora Hertz said he would wait until I got there which was after closing and he had a car! Jim really helped me when I could have been stranded in Angel's Camp having to accrue another nights hotel expenses because Enterprise booked a reservation that they would not honor! HERTZ IS THE WAY TO GO! THEY TRIED AND HELPED ME WHILE ENTERPRISE MADE ME FEEL HELPLESS! When I arrived at the Sacramento airport, Moses was super helpful and made me feel happy safe and welcomed! Thank you! read more

I absolutely love Hertz in Sonora. After having an terrible experience at the Enterprise office ( where they didn't even bother to return my call and then treated me like crap when I showed up in person) I went to the Hertz office and was so pleased that I did. They have friendly service and amazing cars at a reasonable price. Stephanie was the most helpful and I appreciated that very much read more

We had a 24hrs rental from airport in Sacramento and was missed informed on the drop off time. When we got there 20 mins late they were closed and there were no place to drop off keys so we were told by the phone service to lock keys inside car. When we called Sonora Hertz to explain the situation they were super rude on the phone and said they were going to call back and never did and charged us for all sort of things. We got charged for a lock out fee and for the extra days Hertz was closed. TERRIBLE CUSTOMER SERVICE! read more

I've never dealt with a more rude and unprofessional person as Stephanie. Not only did this branch put me in a tiny car which I felt unsafe to drive in the snow, but after voicing my concerns Stephanie had attitude and was even less inclined to help me. I would never use this place again. read more

My husband and I were excited to rent an SUV for a quick trip to Idaho for a wedding. Reservation made through the Hertz web site for pick up the day before we leave. Nice Nissan Rogue or similar is what the conformation said, you know 4 doors, seats 5 people, 2 large baggage, 28+ mpg. Perfect for our trip. So I take 2 hours off work to drive to Sonora Hertz. Before we get the paperwork going I ask to see the vehicle, I just want to check the capacity as we are taking a good sized wedding gift. Unfortunately, the people at the Sonora Hertz (Kelly particularly) do not seem to understand the difference between an SUV and a large truck (15+ mpg). Outside we are directed to a large king cab truck, I said no we are supposed to have an SUV, Kelly says yes that's an SUV. No, that's a truck. And this is all they apparently have as we were not given any other choices. We own a king cab truck that gets 15+ mpg, if that is what I was I wanted to drive to the wedding I would drive my own....Not rent. So we did NOT rent from Hertz in Sonora, and I was totally dumbfounded by the rest of the transaction. I asked for a receipt showing the reservation had been cancelled, Kelly was not able to print anything for the cancellation. When I asked how I would know that the reservation is cancelled and I would not be charged, I was told "Because I said so". WHAT? So I then asked if the conformation of cancellation could be emailed to my account on file. Sure she said, I think this was to get me out of the office. I never did receive the cancellation notice but I wasn't charged either. However this is a very POOR business practice and if I was the operator I would be embarrassed by my employees attitude. read more

Consumers Beware!!!! We booked a Malibu or better class vehicle on the AAA (auto club) site. When the vehicle was picked up at Hertz they did not have the Malibu class available therefore we were downgraded to a smaller and lesser qualtity Nissan Altima. The rates are about $40 a week more for the Mailibu vs the Nissan. We were billed at the higher Malibu rate. The local agent was unwilling to correct the billing situation. Stay Clear of these folks. Bait and Switch. To avoid trouble, just call Enterprise up the street. read more

I see Hertz is going downhill - but fast! - I had better service at Rent-a-Wreck. I made my reservation weeks in advance and at pick-up time there was no car for me. The car for the customer in line before me was also not there. They had to go pick it up at the Columbia location themselves. My friend had the same problem when he rented from this location a few weeks ago. The staff was not great at trying to help us. It was like, "We'll get to you when we get to you or if the car shows up you get one - till then, sit tight." Right! What a way to run a company. I'm going back to Enterprise. read more