I have had to use this location mostly for cars while my car is in service - and they have always been very professional, nice people, easy in and out, no rip offs and just a good managed place. Hard to believe in a shopping center how they pull it off. Got stuck at ford yesterday, they didn't have a car so I called over early - like 8am, they had a truck available- fine with me-came and got me, went and got the truck so I could go home and work- then later I took it to them, paid the bill ( bargain), they took me back to Ford to get my car- very smooth, no stress, no lines, great service. Highly recommend them. Wish they were at the airport, but not really cause I need them here!!! Only time I rent a car at home is when I have car trouble. Very happy with this team!!! read more

Stay away from this location. I rented a car from them that had 3/4 of a tank of gas in it. I brought it back with half a tank but they charged me $39 to put 6 gallons of gas in the car. Terrible customer service stating they have proof from some sort of computer system that the car had a full tank of gas. read more

Anusha was rude, uncompromising, and unwilling to serve us even after apologies were made. She didn't want a positive resolution. read more

I've been renting between this location and Suwanee location for over 10 years. I had an issue with a rental this time and after speaking to Anushka I will definitely continue to rent from this location. Her customer service was superb and her willingness to resolve and keep our business was top tier. Thank you Anushka!!! read more

Returned my vehicle to this location as a one way. Called to make sure they received the vehicle over the weekend. Told me to call the branch I rented from. Did that, now I have to call them back bc they are suppose to scan and pend it. I have literally been on hold for 20 mins. When he came back on the phone to ask me to hold for longer, I said I've been on hold for a while already, he laughed and put me back on hold. This branch is extremely unprofessional. Very disappointing read more

The customer servíce is fantastic. I needed a rental while my car was in the body shop. They called me to set everything up and helped me get a car to suite my needs then brought it to me at the body shop. I couldn't have asked for anything better. read more

This place is highly disorganized. I was told that my rental car would be ready at 2:00 on the day that I was supposed to pick it up. I waited over an hour in the waiting room because they had not even picked up the from Ford service. They finally brought a vehicle back, which they could then not rent to me because of something on their end. So I waited another 30 minutes for a car that was clear to rent. All together, I waited about an hour and a half for a vehicle, which I was supposed to just be picking up at 2:00. read more

Great cars and great service. It's hard to get them on the telephone when you call a local branch, yet I was extremely satisfied with my 30 day pickup truck rental. read more

It's fine, but literally every time I rent from here, I spend way too much time waiting on a car that should have been ready on time or hours ago (if I show up after my scheduled pickup). I tried to be understanding, but after the 6th or 7th time renting here, it's just plain annoying. It's a simple concept and the only reason the business is open. Cars are usually pretty decent. Customer service, once engaged, is decent as well. It's just the timing. read more

I rented a car on November 12th. I will never rent from Enterprise again. The car we were given was FILTHY! There was dirt on the seats. An old receipt with food stuck on it in the door pocket, crumbs in the cup holder, and mud stains on the floor. The windshield had some dirty streaks that made it very blurry when driving and the car was out of wiper fluid. I'm certain they just gave us a car that they didn't clean after the previous user. The receipt in the door pocket was dated several days before we picked up the vehicle, so it's no way they cleaned the car. read more

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My husband and I made a reservation for a vehicle and upon arrival he realized he left his id at our house. I immediately called them as I was trying to rush back to the house to grab it and they put me on hold for 10 min. By the time they came back I was almost home but would be arriving back to their place 5 min past their closing time. I asked if they would mind waiting as it would be only 5 min and the lady was not friendly in saying no they couldn't wait. Very disappointed as we have used them for over 10 years and never this type of treatment. read more

Definitely a 5 star experience. All of the employees here were so kind and helpful. Picking up my car and dropping off my car were both so easy and stress free! I will definitely be back to this location! read more

This location has a phenomenal staff! They are super friendly and work hard to meet the needs of their customers!!

Horrible service. My mother arrived in town for Mother's Day and tried to get a rental, even after customer service told her she wouldn't have any issues renting a car- she did at this location. They declined her to rent a car saying she would need to be a local resident if she didn't have a credit card. Even after she showed her itinerary from the airline as customer service (via the 800 number advised her). Nevertheless while waiting for her in my very own vehicle in the parking lot I go inside to see what's the hold up and I hear the way they are talking to her. No respect for elders I'll say. They seemed to be very busy, which I get. They must of been frustrated with all the people there but that gives no right to talk to people like they have no home training. Okay, I let that slide, some people are just not built with good customer service. I get it. Some places are not the friendliest and happiest like the employees at Chick Fil-A if you know what I mean. Nevertheless, I proceed to try to get a rental from them and let my mom drive my vehicle since I'm a local resident. They rudely stated "you have to have a major credit card", rather than asking me if I had one. Even though I didn't don't just go assuming. I'll get one one day but dang, don't embarrass me in front of everyone. So I tell them, I don't have one what else do I need. The man points to the paper taped on the front desk and shows me requirements. Okay cool. No problem I say. I have 2 bills In my name. So I pull up my bills online and email one bill and the other one wouldn't let me email it so I showed the rude man as he huffed and puffed inpatiently. He then says great now if we can get that in pdf format or physical copy. I then ask if my fiancé can take a picture of it at home and email. He says no. So I rush back home. Get the bill since he needed a pdf file or hard copy. Get back. Waited in line for 45 mins and a lady proceeds to help me. I explained to her the rude man was helping me and just needed my bill. I show her it and she RUDELY and loudly says "oh noooo. You have a late fee on this bill we can't accept that". I explain to her first and foremost the late fee is $4.55 from 2 months ago. My bill is not past due and no balance what's the Problem. I meet the criteria now what. The rude man said it was fine when he saw it. Okay. This story is becoming too long. So let me shorten it. After being there for hours, I still was declined a rental. The branch manager said the bill was not acceptable because of a $4.55 late fee. I asked her where is that in writing. She says it's a rule it doesn't need to be in writing. I asked for corporate number and she refused to give it to me and said "I'm the manager here so you're gonna waste your time calling corporate ". Instead of arguing with her I just called customer service and was directed to the district manager. I left a message for him and still waiting to hear back. This location is HORRIBLE. They definitely need a bit more training in customer service and how to talk to customers professionally. I definitely won't return and plan on writing the president. I'm just so disappointed in their rude employees unwilling to help. I ended up getting going to Hertz down the street and got a rental in 7 mins no issues. read more

I swore I would never use Enterprise again after having a bad experience. You cannot use your debit card without presenting several forms. They won't do a credit check. If you use a credit card, they put a 350.00 hold on it. I was there for an hour a few months back. I went to Hertz, they did a credit check, and I got a rental in 5 mins. I was forced to use Enterprise today because my insurance company uses them. I waited an hour for a rental. It was crowded and there was no system for who was next in line. read more

These guys are ON POINT!!! Customer service is definitely heir ultimate goal. They stay busy which is a testament to how they do business. I'm a repeat customer and won't go anywhere else. In an era where there's so much "entitlement" and a lot of people come across as "they're doing you a favor"....this team understands what quality service and products mean. Great going guys!!! read more

This team knows what it means to put the customer first. I rented from this location 2 weekends in a row and both times I received quality customer service. The crew is nice, friendly, and professional. The pick up and drop off were both stress free. In the future when I need a rental they will be my go to place. read more

There are several Enterprise locations in the area, but I always choose this one because their service is so awesome. On this occasion, I had screwed up the reservation by typing in the wrong date (totally my mistake). Brandon went above and beyond to not only find me a car right at closing time, but also upgrading me because I had to wait while he went to pick it up. When I need shuttle service, they are always so courteous and personable--- I feel like I'm catching a ride with a friend. read more

Good service and friendly staff. Love Enterprise Just need a line for returns and rentals read more

I agree with these excellent reviews. I have rented at his location for several years and EVERY experience has been first class. The staff is eager to please, alert and professional. My cars have been spotless. I have traveled for over 30 years on business and I used to finance car rental fleets. I have rented enough cars to know a good rental location. This Enterprise location on Nelson Brogdon Blvd. in Sugar Hill is top-notch. read more

I just wanted to say that I called my insurance company to make a reservation literally 5 minutes before I got picked up and I told them I was in a rush so they picked me up immediately! Then I needed to be in Atlanta at work in an hour so they gave me the only car on the lot... (a 15 passenger bus) It wasn't the easiest thing to drive and I called them to let them know it was WAY too big for me and they even made it easier for me and brought me a new car to my work all in the same week! I truly appreciate their customer service! This is the only rental place I have ever written a review about...so awesome! Thanks Guys! read more

Had a great experience at this Enterprise location. Brandon Alexander went above and beyond to ensure that I received excellent customer care. This location is very busy because it is the only Enterprise in the local Buford area, but the reps here work hard at providing great customer service and getting the customers in and out. I would defintely recommend this business read more

I went through 4 rental cars in 2 days!! 2 vehicles both 2015 models broke down on me!!! What are the odds right? Customer service was great at 4450 Nelson Brogden blvd Sugar Hill. Jeramie was so helpful and nice and was working hard to get me picked up and into another vehicle. But car wise, the maintenance on the vehicles are obviously bad!! By the time I got into the 4th car it was a downgrade from the nice 2015 models but at least the down grade worked!! The customer service at the Oakwood Ga location was speedy but not very friendly or apologetic about the 1st vehicle breaking down on me. However, Jeramie and Andrew comped a few days for a future rental so I was happy about that and felt better about my Enterprise experience. read more

Great service here!! What a wonderful location. Everybody pitches in & helps to get the customers taken care of as quickly & cordially as possible. read more

Service loaner for a few days. Dropping off service was better that picking up. Like I didn't have a say in what I rented since he said it had to be a Chrysler product and I ask why not ask which did i prefer the grand Cherokee or the journey. The return lady was great read more

Frequently rent cars from this location for business travel. Usually very busy, but always very helpful and great customer service. Cars are at times a bit dirty, which is my only real complaint. Will continue to use them though. read more

The service was great. My only complaint is the wait...It's a super small location, with only 4 or 5 seats and we were standing room only waiting. They did have lots of employees working and the line went fairly quickly though in spite of how many customers were waiting. After getting up to the counter, the staff was very professional, courteous and easy to work with, which made the wait not so bad. read more

Had to get a rental car because my car was being worked on in the shop at the car dealership I love that they came to the dealership and picked me up to take me over to the rental car place only thing I did not like was that the car smelled like smoke I didn't realize it until I had already driven away that there was A smell of smoke in the car I did not have time to go back and switch out the car my seven-year-old got in the car and immediately smelled the smoke we only had the car for a day and a half so it wasn't a big deal but I definitely would've went back if I was going to have it longer than that maybe try to get the cars detailed and get the smoke smell out of them before renting them out again. read more

Agents greet everyone that comes through the door - including dealership drivers! They are structured and drive superior customer service. Even under pressure, they strive to satisfy the customer experience with soft skills exercised in talented professionalism. They will even offer other vehicle models to meet both budgetary and volume needs. This is the best auto rental office in Gwinnett! read more

I have rented a vehicle from this location many times. I am very pleased with the representatives and vehicles. Will definitely go back if I need a rental! read more

The staff is nice but they can't get it together. They make promises that aren't fulfilled. We have rented from them twice and each time we were deceived. We had an issue with our prior rental and were promised by the branch manager that he would upgrade us on our next rental. Thinking they would follow through, we expected a larger vehicle and planned accordingly. We even called ahead, spoke with Hunter who promised a large SUV just to be told at pick up that they were sold out. Giving them 3 stars as the two associates who help us did the best they could to correct his actions. read more

I rent from this location several times per year. Most of the time, the car they give me is far better than I expected. One time they gave me a choice and I made a poor decision. The next morning I was back in their shop and they swapped out the car for something that I was happier with. Always great service! read more

A very good experience. Convenient location and available hours worked very well for shat we needed. Will definitely use again. read more

We rented from this location for our Spring Break location. I booked online and when I arrived for the car early, it was a very short wait to have the car pulled up and waiting for me. The employees were all very nice and very accommodating. I will definitely rent from them again. The entire process was stress free! read more

I was in a minor fender-bender the week I was moving from Sugar Hill to Loganville. I called and confirmed I could get a ride from the shop I dropped my car off at to Enterprise on Sunday...I drove an hour from my new place to Enterprise only to find out there was no transportation offered on Sundays. ...I rescheduled for the next week, coming in on a Saturday...after waiting over an hour and a half, (with no number system, line or orderly way to wait, you simply have to remember who you came in after) I was told I needed to drop my car off, a transport would meet me there in 10-15 mns. The transport was late, more like 30 minutes. I called and called the Sugar Hill location trying to find out about my transport, no one answered - on weekends they don't really answer the phones they are so overly busy (they do not have enough people working on Saturdays) When I got back to Enterprise, I waited another 40 minutes. I ended up in a 2014 Ford Focus (I think it was the last car they had left as they were getting ready to close) it hesitated badly, had no "pick up" to merge in traffic and went through gas like crazy!!! I was afraid this car would cause me to be in an accident! Staff was very friendly, but the wait and car made for a horrible experience. I will look at a different rental company next time. DO NO GO IN TO THIS LOCATION ON A SATURDAY! read more

This location is in a terrible place as there is never a spot yo park to return the car. Since there is no dedicated return location, you wait to find a place then wait inside as your check in and check out process is too slow. Once you get an agent they have to drive the car around back (while the customer is waiting). Also you need to move to handheld tablets for Checkin. The counter process is too slow. Also at check out I had to wait for the car to be "cleaned up" - you need to teach them how to clean a car. The one I left the lot in was dirty outside and in. So bad that I had to stop at a gas station to clean a huge smudge from the inside of the windshield on the drivers side. The only way I will use this location again is if I have to (dealer paid rental car). They need help! read more

The staff here is phenomenal! An absolute pleasure renting from them. It wasn't the first and it certainly won't be the last. Thank you for everything yall! read more

Professional, friendly staff. I rent with Enterprise about once a month. Always feel like I am treated respectfully and professionally. Wait time can be a little long, but not usually an issue., read more

I was very upset with how unprepared this branch was when I came into their branch. I was there for 45 mins just waiting on a vehicle. They only had 1 vehicle per the request by my dealership , ie, Dodge, Chyrsler, Jeep. The only vehicle they had available for me was at a service shop and I had to wait til they picked it up. So I waited for someone to go get the vehicle from the shop. Then they then had to wash the vehicle when they got it back. So AGAIN, O waited for that to be finished. All the while I was waiting and telling them I was going to be late for work! And every 5 mins, they would tell me it will just be a little while longer. Finally, the vehicle pulls up, drenched, then I complete the walk around and have to go over more policy, paperwork that I completed already inside!!!! I complete what I believe are the final paper work steps, then the Enterpruse rep, "Paige" tells me she has to go back inside the branch and get more paperwork for me....!!! My response, " are you kiddin me"???!! I had a 45 min drive to work but currently it was 10 mins before I had to be at work. I am sitting in front of this rental branch doing part 3 of paper work, aftpaoI already waited for them to drive to pick up the vehicle from a repairer, then wash the entire car and 45 mins later your still telling me I have more to do before I can drive off ??? If "Paige" was her real name, she found it really hard to show any type of" genuine "empathy. Because she appeared to have a very dry and cold attitude when she said, "Im sorry" as if she was forced to say it. You are a company to be known to primarely rent vehicles and should be able to, "supply the demand" when there is a need. Due to this branch's lack of organization and availability, I ended up being written up for tardiness and this will remain on my record for 6 months!! The following weeks ahead, I had to bring my vehicle back to the dealership. I made a complaint to the dealershiop service advisor and thru the dealership's corporate survey advising they need to do business with a rental company that is able to service their customers in a timely and efficient fashion. I went with Uber this time and vehicle was ready promptly and I wasnt late for work this time!!! Eventhough I had to pay for it myself this time, It was worth the charge for DEPENDABILITY and Great attitude. Would never use rhis branch again or recommend anyone else to use it either if they need to get a vehicle in less than an hour and want less than "genuine" customer service. read more

This is our first rental at the Sugar Hill location and I must say what a great experience. All staff members are professional and courteous. A staff that is dedicated in helping you with transportation and pointing out ways to cut costs is rare. I highly recommend Enterprise and this location. read more