I stopped at this Enterprise location today because the air pressure is low in the tires of the…read morecargo rental van that I have for work. I was greeted by Javona when I entered and the Branch manager, Jacob came up and tod me that he will take care of me. I felt completely relieved. Both the Customer Service rep and the manager provided great customer service. The manager came out checked the tires and took the van back for me. I popped in to use the bathroom and it was clean which was another relief. I definitely recommend this business if you are looking for a truck or van rentals in this area.

They are rude and tell nothing but lies. They also gave my daughter a crappy car that broke down on…read moreher. It took them 4 days to answer the call for roadside service. They also told me they were sending a tow truck within 90 minutes today and it's been 4 hrs and they still haven't showed up. I missed an appointment today because they said they were coming but did not. They texted me twice saying that they were on the way but lied. They don't even have the decency to call and update me, i have to keep calling and check myself. Good thing the car broke down at someone's house or it would of been an extra expense. They don't care about their cars or their customers. I would give them negative stars if i could!

Absolutely loved my experience with Tomlin Luxury! Made my extended vacation in Atlanta so…read moreenjoyable. I was able to save money on transportation, drive lengthy distances without worrying about mileage & was able to directly contact the company to answer any questions I had! Definitely will book again.

From the owner: We have vehicles for all your needs…read more Need an exotic for a night on the town? Looking to get driven around the city in a nice comfortable ride? Looking for a car to for a photoshoot or gender reveal? Need a vehicle long term for rental? We a vehicle for all your needs!

Would give a negative 20 if I could. A one star is too nice. Had a discount through my company. I…read morewent on the website to rent a suv for our trip from GA to Hilton Head, SC. My husband was paying by debit card instead of credit card, so the new female employee explained that we needed a bank statement, utility bill, or mortgage statement with my husband's name on it since he was the driver and was paying for the vehicle. I asked why we were not told this in advance. She calls in this male employee who explained that anyone who rents vehicles would know these rules. I explained we don't rent vehicles because we already own vehicles. In fact, the last truck we rented was a moving truck from VA to GA in 2014. So, we went to our bank to get the bank statement. But Budget wanted to keep the statement with our personal bank accounts (2) plus all of our transactions. We could not cross out our bank account numbers they said. I said this was of course not acceptable because they were sending our bank info to another location. And now everyone would have access to our bank accounts. So, he casually said, "Get a utility bill then." I said, "I will show you the utility bill over my phone." He said that wouldn't work. They aren't allowed to look at a statement or bill or print it from your e-mail or open an e-mail you send them. So, we are already severely behind at this point. We had to drive home, get a utility bill, print it out, commute in traffic for another 1/2 hour, go back in to Budget, wait in line, get the vehicle, and commute another 1/2 hr. home. The Budget new girl then says, "We need an additional $300." A female employee who was now behind the desk jerked her head up like $300 was not required," but she didn't say a word. I looked at the new female employee and said, "For what?!" I looked at my husband and said, "Should we just forget this whole thing, and drive our own vehicle since these people have not been transparent at all?" The other employee said, "How many days are they renting the vehicle for?" The new employee explained it was for 3 days total. The older employee said, "Can you have it back by 11:30 am on Thursday?" I said, "Absolutely not. The commute from SC is 5 hours without stopping." "Well can you have it back by 5:30 pm?" "Yes," we said. We were given a nice Toyota 4Runner, but we were now leaving at 1:pm instead of 9:am like we had planned because we still had to go home and pack the suv. We returned the vehicle around 1:pm on the return date, and I asked the woman at the desk when my husband would receive the $300 back. She said 7-10 days. I said, "That's a very long time!" On Monday, I'm going to tell my corporate office to not recommend Budget anymore due to their lack of professionalism and transparency. We have almost 48,000 employees, so that could impact Budget's bottom line if Budget were to be removed from our Benefit Hub suggestion list. Hideous customer service and deceit. I assume all of the other offices have the same non-transparency. How hard would it be for the website to say, "If paying by credit card, a bank statement, utility bill, or mortgage statement with driver's name is required. We may require a $300 deposit." Two sentences, but the hours that could be saved on the customer's end would be tremendous! Rude and scummy experience. They wasted 3 hours of our time which pushed us into way heavier traffic which endangered us and greatly delayed our trip. This is a $6.38B company which includes Avis. I am shocked that a billion-dollar company behaves like this! If my company behaved like this, we would have zero customers.

Horrible I reserved a car online and everything on their website says I can rent a car at 20 but…read morethe lady at the desk with an attitude kept saying you just can't. Will never rent from them.

So this was our first time in Atlanta, Erin was so helpful and knowledgeable. You rock Erin. we…read morehave some brake issues so we took the car back. No hassel no questions asked. Thanks Erin

It used to be that Enterprise was the gold standard in xar rental and service. The last few years,…read moreand this location I particular not so much. The Riverside location is consistent in continuing to disappoint. Why is it when you reserve a specific type of vehicle, in this case a pickup truck, and they promise to have it for you, and when you get there they don't have it. This has happened to me 3 times, this year.

I always rent from this location. The customer service has been great. They will pick you up and…read moredrop you off if need be. Always get good cars, my last two rentals were fully loaded Chevy Impala and Ford Edge. I used to rent from Enterprise, but always found their location and cars to be trashy. Now I have status with Hertz and I get to select any car I want!

I had and reservation for a rental through my insurance being that my car was in shoppe from…read moreaccident. I was never notified of deposit which is fine but had I known upfront I could have prepared. Well my card was inactive my husband which is on the same acct was not allowed to use his CC ( this is what the hertz man said) I was stuck there until my husband was able to come get me, non the less did I mention I was stuck carrying a car seat and 2 bags. Well once he came I called insurance had reservation switched to enterprise and guess what I have a rental with no issues. Went to enterprise told them what was going on and my experience I just had at hertz. The man said no worries we will take care of you. And they did. Kudos to enterprise at Honda collision center. As for hertz I'm disappointed I've been renting with you guys for YEARS!