I'm impressed by the young, professional NICE staff at the Mt. Vernon Hertz. I've had a horrible…read moreexperience getting a rental while my vehicle is being repaired.... dealing with other rental spots. People were either too disinterested in helping, clueless or tired of Life. Not great for business. But the nice employees at this Hertz renewed my faith in young peoples work ethic. From the moment I spoke to 1 staff member I felt someone was really trying to help and it only got better once I was there. I could go on and on.. but you get the idea. Highly professional, attentive young group of people. Needless to say... this is my 1st choice.....

This is by far the worst location (new rochelle train station) I have been to and a clear reminder…read moreof why I do not rent from Hertz. After walking in, no one bothered to greet us or acknowledge anyone was in the store. After about 15 minutes of watching employees walk by we were finally helped. It was a speedy process. But the car was filthy, there was even children's toys left in the vehicle. And it smelled like smoke. They claimed they didn't have any more cars and I had no choice but to take it. I really think they believed they cleaned the car. I purchased Lysol wipes and after wiping down the steering wheel and door handles the wipes were black......yuk! This staff needs to be trained extensively on customer service and cleaning.

I both dropped off a car from here and then later picked up a car from here. Both times, the…read moretransactions were relatively quick and fuss-free. They don't have many cars at this location but it is very convenient to me because I can access Metro North before or after renting. Both cars were clean and full of gas and paperwork was processed quickly. The Budget (and Avis) counter is on the same level as the Metro ticket counters, just across the way past the bus area.

had a very poor interaction with the branch manager on Friday, 6/19. The day before, I spoke with…read moreanother manager who informed me that they would be able to pick up a vehicle that needed to be returned, as the renter was in the hospital. However, when I brought the car in on Friday, the manager on duty stated that they do not offer pickup service and was very rude in how this was communicated. I requested a receipt confirming that I had dropped off the keys, but I was told I would not receive one until the vehicle was picked up. I provided my email address and requested that a receipt be sent to me, but the manager appeared to ignore me and did not appear to even document the email. I have still not received anything. At this point, I am unsure whether the return was properly logged into the system for the correct date. I expected a higher level of professionalism and customer service from Enterprise. I will also be reporting this matter to corporate.

I normally are very please with this place, however this is the second time I had to wait for a…read morerental that was booked more than a week in advanced!!! Then on top of it the offer me a van then tell me that I have to pay approximately 30.00 extra because of insurance. This was not my fault that enterprise didn't have the rental I scheduled. Outrageous!!!!! The higher ups need to supply more cars in this location. Can't they see that demand is off the hook!!! But one thing the workers there are very efficient, kind, and accommodating!!!!

Clear contract with good valuable insurance add-on. Efficient check in. Problem with gas filler…read morepipe properly handled when happened near end of our trip.

My husband will not rent no other car no matter where we travel the US they have a good collection…read moreand great price.

I strongly caution anyone considering this car rental company: avoid them at all costs. I was given…read morea filthy vehicle, both inside and out. The interior had clearly not been cleaned, and to make matters worse, there was bird droppings on the exterior, right near the rear passenger door. I was embarrassed when my mother entered the back seat and saw the mess. When I raised the issue with the counter representative, he admitted that they don't have access to a car wash at the rental site as if that justified the condition of the vehicle. That's no excuse. There are plenty of portable car cleaning services and nearby car washes they could easily use. Their response showed a complete lack of care and zero accountability. If you absolutely must rent from them, inspect the car thoroughly before driving off. If it's dirty and you end up having to clean it yourself, demand reimbursement for both the cleaning cost and your time. You're doing their job for them! Unacceptable standards and even worse customer service. Never again. I'm so disgusted by the lack of service I received and I'm trying to contact Avis corporate about this matter.

Easy in and out with car rental. Drop off was even easier, with the team opening a smidgen before…read moreopening. Much appreciated! It's pretty easy to pickup the car, which was in an easy spot near the entrance to the parking garage. No frills, but it does the trick!

READ MY REVIEW!!!!!!!!…read more AVOID AVOID AVOID Any positive review on here has to be fake. Nobody in there right mind would deal with their customer service all the way up to their leader. I dare you to go their and not be welcomed in and sit there for hour with nobody taking care of you while getting a car thats not checked out before you get in. I don't want to complain but how can you not. I really want you to go there and experience the madness that goes on. You never get a question answered, you get misinformation, your car needs to be really checked out by you before you leave. Make them do the tires, check yourself for any cracks or damage and take your own pics. DO NOT TRUST THEM. Use the Yonkers location if you can. Just do not got to Mt. Vernon too many things to mention so just thank me and go to Yonkers to rent.......You've been warned.

Crowded, chaotic, frustrating and slow. After waiting 2 hours for my Tesla, the air conditioning…read morewas broken. The next morning, the car refused to start, with a message about needing service. It died and had to be towed miles to the nearest Hertz location, where I got an exchange for another car. This office seems to always be a mess with endless mistakes and no care for quality or professionalism. Hertz offered me a refund for my trouble but didn't come through. Won't be going back to this location again.