I made a reservation online and got confirmation for the car, I was really counting on the car since I had made plans with my family for the weekend and I called 1 and a half hour before my pick up time just to see if I could get it earlier and Abraham with Hertz answered the phone and asked the last name on the reservation and he said "Oh meant to call you to tell you I've got nothing available " to what I responded oh well that's not possible I made a reservation and got a confirmation he said oh well online does that sometimes, I said you could have emailed me or call me way in advance to let me know these things. I asked Abraham (Hertz) so that's it that's all I got I was counting on that car, is that as far as your help goes like no other option like a bigger vehicle like other place where I might be able to pick one up like nothing, he said and I quote "That's on you to figure it out". Very poor customer service and no empathy what's so ever. read more

I always tend to go with Hertz when renting a car. However it's been a while since I needed to rent a car and it appears Hertz has really gone down hill. This location is especially bad. I spent quite a while looking online for a car and finally reserved a premium car online to pickup at 12pm at this location. When we get to the tiny office it's closed with a sign saying be back in 15 min. Considering there was 4 people waiting already it had been a while. When the lady finally returns she doesn't apologize for the delay nothing, in fact she has a look on her face like she's bothered by all these people here. Attitude doesn't change once we get inside. Frankly she should not be in a customer service position. Anyways after waiting for all the people ahead of me I tell her I had a reservation. By the questions she asked they had not even looked at my reservation. She pulls it up and informs me she doesn't have that car. I ask her what am I suppose to do as I did reserve the car online and had a confirmation and everything. She couldn't give me an answer, basically I'm sol. Tried calling Hertz and apparently they have joined the outsource your customer service to Indian bandwagon. HORRIBLE customer service, they could not care less about the issue I am having, all they do is repeat the same thing over and over hoping you just hang up in exhaustion. Called again asked for US support and surprisingly they transferred me to someone in the US. Night and day difference, I explained the issue and she immediately contacted the location, told me all they had there was a minivan and a pickup truck. She then tried to locate something in other locations and basically there was nothing other than a Taurus at the airport. So WHY I was given the option to not only book the car I did, but I could have also booked any other number of cars it showed available when in fact all that was available in the whole area was a Taurus??? Over 2 hours of my time and gas to drive to this place completely wasted. Can you imagine had I been coming on a flight or something and had no other transportation?? Amazon can delivery an elephant to my front door next day, but Hertz can't even keep track of what vehicles they have? Needless to say I'm over Hertz. read more

This location is THE WORST. Their staff is always rude if they bother to answer the phone and in person are even worse if that's possible . They have "given away" a rental I had when I showed up 2 minutes after it was reserved (there was NO ONE heading out so clearly they either rented it or never had it) , have forced me into a 30 dollar a day "upgrade" because they had nothing else available, and dumbly when I thought maybe to give them another chance called me less than an hour prior to a reservation I had made days before to tell me they don't have my vehicle or a comparable one anywhere in the area. The staff don't seem to know the classes of their companies vehicles (given a small SUV when a standard was charged for and just saying "we have one car and it's a SUV that's it" and refusing to reduce to the appropriate rate) and the vehicles are always in questionable working condition. Stupid of me for thinking they may have improved. read more

my insurance company reserved a car from hertz after I had an accident, and when I went to get the car from them, they didn't have any cars available and their useless fat receptionist kept lying about it. I rather walk than dealing with hertz again. read more

I had a good experience and my rental was available as expected. I had to rent a car while my own car was being repaired. My rental was covered by the other car drivers insurance. I know there have been a lot of bad reviews so I wanted to let others know otherwise. I have no complaints read more

Good service and vehicle was sanitized. Just book your appointment ONE DAY in advance or they won't have your car.

I rented a GMC Yukon XL from June 22-29, 2019 for a family trip to Utah and I am very satisfied with the vehicle. If we go to a long road trip, this is the place I go to get our vehicle, aside from not too expensive compared to other rental companies but also I am confident that this vehicle won't give us problems on the road. Of all the time I rented vehicles here, I haven't encountered any issues that's why I given them a 5-star rating. I normally used online reservations here because for me it's easy and direct so that when I pick up the vehicle, no more BS or anything. For me, they are highly recommended. read more

Overall, I had a good experience with Hertz in Vacaville. I needed a rental while my car was being repaired after an accident. Hertz did not have any cars available initially, but called me later that afternoon when one became available. The staff was kind and helpful, I was in and out very quickly and they gave me an upgraded car at no extra charge for the inconvenience of having to wait for a vehicle. No complaints here! read more

I needed a rental in a hurry and I walked in half an hour before closing. The guy in the office was nice and got me squared away in my little car for the day quickly. Cheaper and more personal than enterprise. I'm now a Hertz customer for sure! read more

I would rate this location a zero. Reserved a car several weeks before I needed it and when day arrived they didnt have my car. Very rude on the phone and had no concern that they didnt have my car and didnt know if they would. Terrible to be on a vacation and then you have no transportation to get around. read more

My insurance company placed a reservation for me at the beginning on the week. I called the day the reservation was made and the service over the phone was unnecessarily rude. The same guy kept answering the phone each time I called to ask questions, and always with the same attitude. The day I needed my reservation I called to confirm q pick up and they had no vehicles ready for me. Upon picking up my vehicle, the lady was professional but not any nicer than the guy on the phone. Over all, I'd rather pay a little more and be treated like a person whose business means something to the company I'm giving my money to. read more

This location and Hertz in general used to give good customer service, but after I received a lemon of a rental, it took me hours and finally a two hour trip all the way to Sacramento to get a car that wasn't a piece of crap. When I phoned this location, the person was far less than helpful and actually very rude about my problem. I was deceived by the national hertz customer service and given crap customer service by Vacaville, Fairfield and Sacramento Hertz. Never again will I rent from Hertz, I know they don't care, but hopefully this review will help someone else from making the same mistake. read more

Customer service is okay. The lady who helped us was nice enough, however I'm just completely shocked at Hertz's policies. Fiance and I pre-booked a car through their website several days before our trip. They had no problem taking our $216 for the booking. We came in to pick up our car and they requested an additional $200 for deposit. Surprising, but didn't seem like a problem since we had the funds on a debit card. The CSR told us since we were paying the deposit with a debit, that they needed to run a credit check. Neither of us have good credit, mind you, and this wasn't stated anywhere on their site when we were reserving the car. Their system declined us from moving forward with the renting process due to our score. We're now renting from Enterprise. Their daily rates are cheaper (by about $40) and they confirmed that they will accept a money order for the deposit. No credit check needed. read more

Wow, you give a receipt for $156 for my rental, and I see in my bank you charged me $356. That is shady, if I'm told that is the cost of my rental is $156, and advised of any other cost then I expect to be charged $156. I DO NOT expect to be charged and extra $200. read more

I've rented from Hertz in Vacaville twice now. The location at the airport is convenient and easy to get in and out of . Staff was friendly and the cars have always been clean. Prices are very reasonable. Glad we have this option right here in town. read more

I needed a car to drive around my aunt to look around the area. My car wasn't functioning so I got a car here. Staff had Excellent service here Glen was cool, he was professional and easy to talk. He gave me decent and clean car. I had to get picked up from my hotel. It took a while but at least I got a car. Not like enterprise, shame on you. Jerry picked me up, he was cool, he told me what I needed to rent a car. That was cool. After i was done with the car, Zeli helped me out, he was cool and professional as well. Wardine - she was a driver who drove me back to hotel after returning the car. I was satisfied with their service and cool staff. I highly recommend new clients to rent a car here. Glen - 5 stars Jerry - 5 stars Zeli - 5 stars Wardine - 5 stars Overall 5 stars I don't understand why people giving bad rating here. Thank you ! read more

Fast, fast, fast service. We were in and out of there. No haggle, signing, or pulling credit like most rental places. We called before we got there, so that could be the reason, however it was great customer service. We will definitely continue our services here. read more

Twice when i rented a vehicle, my experience was great. The vehicles were cleaned and ready to go when I arrived. This time, I had to wait for the vehicle to be sanitized and cleaned. I didn't like the Sorento I rented and the interior was dirty. I called to see if I could swap vehicles, including upgrading, but they had no additional SUVs in stock. He did offer me to drive to the Sacramento Airport to switch vehicles (that was sooo not funny). read more

Quick and fast.. great job! very efficient staff and friendly.

This place is just terrible. My car was in the shop, so I came by in person to make a reservation. I was told I'd have what I needed the next day. But no--- there was NO reservation and NO SUV, which I need for work. They told me I could drive over to Fairfield and get a truck. What I did was drive over to Enterprise a few miles away and get GREAT SERVICE and a great car. Avoid this Hertz like the plague. read more

My husband and I rented a car through the dealership after our car needed fixed and this is where they sent us to get the rental. A couple months had passed if not maybe three or four and out of nowhere almost 4 or $500 got taken out of my account for a rental car that the dealership was supposed to pay for. My husband and I called The dealerships and they said they had already sent hertz the money. We then proceeded to call Hertz and then this is where it got really messed up they told us that it would take 7 to 10 business days to get our money back we waited guess what didn't come in tried to call the managers dodged our phone calls didn't call us back so we tried to get a hold of the dealership but there was nothing they could do. After a lot of long phone calls emailing people's bosses and trying to get our money we finally got our money back but we should not have had to wait as long as we did for money that they never should've taken out of our account. read more

I rent from this location at 6 times a year. The staff is super friendly and Demar the manager is awesome. My car is always ready to go when I get there. I have never had an issue with this location I have been a customer for over 3 or 4 years. Thank for the great customer service!!! read more

Amazing people and amazing service. I rent a car every week for work and they are extremely accommodating.

Made a reservation using my insurance and was confirmed a car to be ready by Monday morning. I called to make sure it was all set for me. Turns out it wasn't and they even tried to make me call my autoshop to discuss with them. Um...why? And how would that make a car available. I definitely prefer the Fairfield location because I never have any problems with them. read more

Horrible experience from this place, was charged all these fees that weren't explained to us when signing the contract, Elle and her "manager" Darrell were rude and didn't help at all! Elle gave us false information and charged us 200 dollars two weeks after we rented the Chevy sonic which smelled like cigarettes and ass. And did I mention we had to rent a car because some doctor ran into my car parked and now is not willing to help us! Richard I don't know how to get a hold of you, can you please give me your information read more

Hertz Rent A Car - Hi Richard this N M you told me to private message you and I don't know how, can you please further assist me, please contact me - Car Rental Near Me - Vacaville, California

I'm only giving them one star because there's no option for zero. Worst customer service I have ever experienced. Rude employees and management staff. I made a reservation which I paid in full and they didn't have it available when I arrived. Instead of giving me a free upgrade they insisted that I pay the difference or wait until they drive to another city to pick up a similar car that I reserved. I think that the only reason that this place is still in business is because it's not often that people need car rentals. It's definitely not from repeat business. read more

No more walk around car. They take photos before next rental. You better ask for photos to see before you accept car.

I'm only giving 1 star because I have to in order to leave a rating... I've never received poor customer service like this in my life. Miscommunication at its finest and the prices are terrible... 9.99 a gallon to refill should be against the law.. Fairfield has the same terrible customer service read more

Wish I would have looked at yelp before reserving my car with them. They gave my car away. Had nothing else to put me in. I ended up booking with Budget on Parker Rd in Fairfield and was very pleased with the service I received from them. read more

Definitely don't recommend this place If i could i wouldn't give it any stars, lady named gloria is super rude she didn't want help me she asked what kind of car i had and i told her suv and she said call state farm because she couldn't find my claim state farm told me she was suppose to call them not myself, i was on the phone with state farm for while and I told husband find out what car available and she tells him theres no suvs so he asked what else she says there no cars all rude so we basically waisted our time while she was over there busy with her phone not trying helps us read more

The customer service is the worst I've seen. The people are rude, obnoxious, after making a reservation a car is never available . Also when you call in to make a reservation they claim you don't get s reservation # if you call therefore there's no record of your reservation when you get there. They say they'll email you a receipt they don't when asked they say your email is not in the system after you've already gotten several emails from them. This place definitely needs competition and workers who are courteous to customers especially when they're at fault . Unbelievable I gave them a 1 because there isn't a 0 read more

This place was horrible to say the least. It should be called "ATTITUDE CENTRAL". The man sighed when we walked in like we were bother him. His co-worker was helping some one else. Instead of helping us he said his co-worker would be with us in a min. While he sat at his desk and searched the internet. read more

HURTS TO RENT A CAR!!!! ZERO STARS...$1,793 in unneeded insurance through lies and deceit. THEY WILL CHEAT YOU OUT OF THOUSANDS My family has rented cars from Hertz many times over the years and when I came to need a rental car after I was rear-ended on 680 it seemed only natural to seek our Hertz on recommendation even though I have never rented a car myself before. Honestly, after being rear-ended with my child in the car and the other driver taking off before being detained by an off-duty CHP officer and ultimately arrested for hit and run I had no idea the true drama would begin with Hertz. I told DARCEL I had never rented a car before and that the other driver's insurance would be taking care of the final bill. He quickly set me up with a car and told me he'd bill everything to the other insurance company. I signed and initialed where he told me to and presented my credit card for the "deposit." I honestly didn't give it a second thought as i TRUSTED the business as reputable. Over 30 days later my car was finally completed and I returned the rental. About two weeks later my husband checked our online credit card statement and found a $1,793 bill for OPTIONAL INSURANCE!!!! I immediately called DARCEL to dispute the charge and left a message. He NEVER RETURNED MY CALL and when I finally tracked him down he refused to give me his bosses name stating he would "take care of it." He didn't and now I'm having to spend hours on hours filling out forms and complaints to get the THOUSANDS OF DOLLARS OF UNNECESSARY INSURANCE BILLING REVERSED! BUYER BEWARE!!! DO NOT BELIEVE ANYONE AT HERTZ. THEY HAVE SACRIFICED ANY LONG TERM BUSINESS FROM ME, MY FAMILY AND MY FRIENDS. I am disputing the billing but I shouldn't have to. I have had full coverage insurance for years and years and should never have been tricked into this disgusting business practice. DARCEL STILL HASN'T CALLED ME BACK...I'M NOW DEALING WITH CORPORATE "CUSTOMER SERVICE" NO SUCH THING! read more

I had pre-paid for a rental to pick up on Feb 11th from this location. When we arrived there were going to be additional fees that needed to be all on the same card. Since i did not haveenoughon that card to add more he said he would cancel and refund onthe card i pre-paid with and recharged onmy regulat bank card. After looking at car it was too small for what we needed so we never got the car and were told the whole thing wkuld be canceled ( now on both cards) Now after endless calls i found out the manager did not put thru cancelation until Feb 26th. As well i talked to the prepaid dept and dince Feb 11th i am still waiting gor the credit!!! This is rediculous! read more

Awful experience. First I'm given a junky car with bird poop all over it and a clunky transmission. I was told I could get basic insurance for it for 15$ per day so I said okay. I go to return the car and now the cost is apparently 25$ per day for "this type" of car, which of course I was never told. Why would I care what the price is for insurance on a car I didn't rent? So of course the employee didn't help me, she just said contact that specific employee who told me that price, which will lead to nothing. Thanks for lying to me! And to update, they now have charged me 4 days when I had the car 48 hours. This place literally steals your money. read more

This location is the worst in the country! I have rented from hertz in 27 states and 54 different cities. The rented me a car that I found drugs in and when I returned it the girl argued with me that she didn't rent me the car! I have never had problems with Hertz but the two employees I've dealt with at the Vacaville and Fairfield locations have no idea what customer service is! They even we're making jokes about management and customers as I waited one hour and 45 minutes to wait for the car that smelt and was disgusting they did offer me an upgrade for only 20 more dollars a day because it wasn't their fault that somebody partied in the size car that I rented! Zeldi should get a job that doesn't require her to work with people. In my almost two hour wait I watched her argue with six customers 3 on the phone and 3 in person! read more

I recommend renting a car from this location. Damar the gentleman who helped me was professional and courteous. The office was clean. The car was clean and ready to go. After my trip my husband returned the car for me and was provided with a Uber ride home. Excellent service ! read more

I screwed up my reservation time, so it was cancelled. Totally my fault. Still, the woman in the office was awfully rude in letting me know that I screwed up. read more

Seeing the reviews, I was hesitant but I am pleased to say the entire experience was top notch. Abram, Irma and Cliff got me into a car and explained everything clearly. Abram even walked me to my car to make sure I felt comfortable with the controls. On the return, dropping off a day early was no problem and I even got a ride to my car repair shop gratis! read more

I went into this location on 8/6/2014 and there were two ladies working in the office today. They lacked any motivation to sell me a rental. I was coming in last minute and they made a serious point to tell me over and over that I'm booking right before I pick up. I didn't realize that it's unacceptable to go in and rent a car when you needed it. Needless to say I went to a local enterprise where they were more than willing, professionals and happy to take my business. read more