We have trusted Vacaville Auto Body Center for the past 14+ years for top quality service, including dent removal, painting, LED headlight installation, a broken window cable and more. We have never been disappointed. Andrea is our go-to-person for everything. She manages the insurance company efficiently and communicates everything clearly to me in a professional, friendly manner. I always feel she goes the extra mile for us. I wish all business were as helpful and efficient as Vacaville Auto Body Center. Andrea, thank you for everything you have done for us over the years! read more

They did a great job and it was significant damage. I went to 4 places and they were all about the same in estimates maybe 10000 different but I liked the front desk lady read more

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my sunroof was broken, it wouldnt open/close all the way. They didn't charge to look at it just to fix it for only $140, i went to a place down the street from them called exotic and they were tryna charge me $400 just to see whats wrong, highly recommend this shop!!! read more

Andrea made a very stressful situation a lot easier. She kept constant communication and had no problem elaborating if there was anything I had questions about regarding the service I received. The whole staff is very friendly, and I would highly recommend them to anyone looking fto get their car serviced read more

Great place. Highly recommend for any auto body needs! Great customer service and quick turn around on drop off. Quality work.

I have been a customer of Vacaville Auto Body since 1988 when I brought our first damaged vehicle here. Robert & Marlo have never changed in going out of their way to produce master pieces with always fantastic customer service. From Andrea at the front desk to Robert showing you the completed product, their team is number 1 in ALL of Solano County. Thank you all for the great service over the years. read more

White glove service throughout my experience!! My Lexus RX 350 was repaired to perfection and you would never know that there was a passenger door dent and scrapes. It turned out beautifully which was a huge relief because it was also a custom paint. Absolute perfection. They also provided a lifetime guarantee on their work. Everyone was very welcoming, happy to answer all my questions and kept me updated on a daily basis as to the progress. They made the whole process so easy including pick up and delivery for the rental car. I will always highly recommend this center for repairs !! read more

My car was rear ended and it needed repairs. I called to see how soon I could get it in for an estimate and they were available the same day. The quote was very reasonable. Moving forward, I only had to wait a couple of days for the parts to come in and their flexibility in scheduling the repair was great. They provided excellent customer service over the phone and in person. Andrea was very kind and thorough in explaining the process. They even got finished a day earlier than they quoted. read more

They gave me an estimate of 1600 dollars to fix a minor scratch (picture attached). I let you all be the judge. Do you all think it was a fair quote? read more

Vacaville Auto Body Center - Is 1600 a fair quote to fix this scratch? - Body Shops Near Me - Vacaville, California

I brought my 2021 Cadillac Escalade to repair a rock chip on the passenger door. Andrea took great care in explaining what would need to be done to ensure a seamless repair. I appreciate the time she spent with me and being so detail oriented. Needless to say the repair and paint match held up to her promise. I was impressed with the superior customer service and quality of repairs. read more

James Andrea etc etc are amazing. Just amazing as always. Questions answered. Concerned addressed fully. Our family always goes here and refers here PERIOD ever since moving here in Dec2010. We were so happy and blessed to find such a business. Thank you for always being above par. James and Andrea you Rock!! Well just wanted to also say that today Robert and Marlo went that extra mile. Thanx so much for helping me. You both rock too!! Always a pleasure. So sweet. Stay safe. :) read more

Wow! Talk about an honest business...took my brand new vehicle in to get an estimate to repair damage caused by a valet attendant. Andrea went out to look at the damage to write up the estimate. After looking at it, she excused herself, went into the shop, and came back out with one of the guys from the shop. He had a bottle of some kind of liquid and a rag. He applied the liquid to the rag, rubbed where the damage was, and it came right off. He called it "transfer", where whatever the attendant brushed past transferred the color of it to my paint. If I ever need body work done in the future, I'm going there! read more

My car came out beautiful. The people that work there are fantastic. They kept me informed and are so nice. They even called me by name when I walked in to get my car because they remembered who I was. Truly excellent service. I can't say enough nice things about them. My car looks brand new! Thank you so much Vacaville Auto Body Center. My sincere thanks and appreciation. Carol read more

I reached out to Vacaville Auto Body via Yelp. Andrea's customer service is the main reason I continued with conversation and had them complete a minor repair on my bumper. Andrea was knowledgeable and friendly. The work was done in the time promised and they added icing to the cake with a car wash. Will definitely think of Vaca Auto Body first for any future needs. read more

James was so much help! He responded fast on here and answered all my questions for me and was able to look at my car the same day we spoke on yelp. Very friendly environment from the moment you arrive to the time you leave, he definitely put the customers needs first. I appreciate and respect his honesty and him going out of his way to help me! Definitely recommend this shop, I spoke to many shops regarding a mirror that needed to be fixed on my car, and I came here and got the best service, respect and honesty. I can't stress the honesty enough lol some shops like to tell you there's more wrong or try to get as much money out of you as they can but not here, they made sure I knew what I needed, what I didn't, what was an option and how much it would cost me. Will definitely only be going here for any future body work. Thank you guys again! read more

Customer service is above and beyond. Great communication. They definitely fight for you and help as much as they can. This was my first time taking my car here after being in an accident and I won't take it anywhere else! If you are looking for an auto body shop, look no further you won't regret it!!! I can't say enough about this business. Thank you again! read more

I live in Sacramento but I will only come here for all my future car repairs. They kept me in the loop the entire time my car was being worked on, the price was beyond affordable and most importantly the work they did was amazing. You can't even tell anything ever happened. I'd give 6 stars if I could. read more

Vacaville Auto Body Center - Before - Body Shops Near Me - Vacaville, California

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James and Andrea provided outstanding professional customer service from the first call to the final pick up. I was pleasantly surprised at how quickly my car was ready and how clean it was at pick up! My bumper had a minor repair but they went above and beyond by repairing a couple other small scratches on it too (unrelated to the accident) and made it look brand new! We will definitely use them again if the need arises and I suggest you do too! read more

Andrea was so wonderful to work with...kind & knowledgeable! Would highly recommend, best rates and customer service in town!: )

Awesome shop! These guys took great care of me and of course my truck. James and Andrea were thorough and professional and the paint/body work is perfect. Thank you guys read more

My Car was rear ended over a month ago and I had many choices of Body Shops to have my repairs done and boy am I ever so glad that I chose in my eyes Vacaville's #1 Auto Body Repair Facility that is Vacaville Auto Body Center from the minute I decided to have my repairs done there it was the most seamless process that I have ever experienced in my lifetime, James's and his team I believe have always had a passion for automobiles and it sure show in their impeccable customer service and all the repairs done at their facility. If I could give them 10 Stars I certainly would, also a special thanks to Andrea for her truly Impeccable customer service and knowledge. I will be sure to let all my family and friends know that this is the HANDS DOWN best place for all their Automobile's Body repairs read more

My car was damaged when I had it shipped here from Hawaii. When I first went in for a quote Andrea and James were so attentive and helpful. James even made sure the other places I went for an estimate weren't trying to screw me over when it came to the repairs and price, which I was so grateful for. The shipping company was paying for it and it took sometime but I finally got my car fixed. I dropped it off Monday afternoon and picked it up Thursday afternoon. Again this business is top notch, friendly, respectful and knowledgable. If I ever have any other repairs needed to any of our vehicles Vacaville Auto Body Center will be my first choice. Thanks again!! read more

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This is a tough place to review. I feel like this is a five star place at least, but my last experience gave me a bit of a warning. Background story: Some idiot scraped the front of my car so I called in my insurance to get a claim started. They recommended me to this place and so I went to get an estimate from them. I was glad I did. Although small you can tell that the workers/owner really loves their business and they were all very nice to me. There was also the added $100 discount from my deductible if I used Vacaville Auto Body Center vs. anywhere else. Vacaville Auto Body Center also has a rental car program (Hertz I think?) so it was a one stop shop. I dropped my car off, got my rental, and drove away. Yay! Now, this is where I dropped a star. They told me it would take two days to fix my car. I dropped it off Tuesday, and today is Friday, so it's been three-ish days now. I only got my rental car for three days so I was a little worried that I wouldn't get my car back until Monday of next week (because they're closed during the weekend) and end up having to drive the rental longer than I told my insurance company that I'd need it for. So I gave Vacaville Auto Body Center a call to check on the status of my car... The person who answered my call told me that they had found some more inside damages to my car and had to order more parts. She told me that the insurance company did approve the part replacement so I don't have to pay out of pocket. Now, that's VERY nice and all but where was my phone call?? It's my car and if they found anything extra they needed to fix shouldn't I have the right to know? I would have just approved of it anyways, but anything extra that has to be done should be informed to the owner of the car. Also, since they have to do extra work, shouldn't another reason to tell me be to inform that it might roll over to needing three days to fix so I shouldn't be worried if I don't get a call sooner than I'd expect? It really hurts to give them such a low rating. I want to give them five stars but I think the lack of keeping the owner up to date drops them one star at least. Bottom line: It's my car! I have the right to know what extra problems they find. It's only common sense to keep the patron informed right? I guess not! Rating: 3.5 Stars. read more

Just picked up my mom's car from Vacaville Auto Body and I can't say enough about how great of a job they did. Andrea who originally helped me when I brought it in was amazing about keeping in touch with me on updates and had the answers to any and all of my questions. Finding a reliable auto body shop can feel like finding a needle in a haystack, but they are without a doubt the best. Not to mention, a family business. I will never take my vehicles or my family's vehicles to another shop- ever. Thanks so much! read more

I cannot say enough about the service and body work. They are awesome dealing with our insurance ad well as the actual work done. I have had work done by others but they are the best! read more

From the first contact via yelp to after I picked my car up, Vacaville Auto Body was friendly, professional and helpful. Andrea answered my initial contact via yelp and then telephone. I work graves, so she was always cognizant of my weird hours. She made all contact thru my insurance company and to the rental car company and explained the process to me. James was also extremely helpful in the process and immediately got on the phone to order additional parts when I dropped my car off when he noticed additional parts would be needed. After I picked my car up - which looked brand new - I received a call from Andrea. My daughter had forgotten her wallet in the glove box of the rental car. If your car ever needs collision repairs, I highly recommend Vacaville Auto Body. Their work is amazing and their staff is even better. Thank you Andrea, James and the whole staff at Vacaville Auto Body! read more

As someone who grew up with parents owning and operating their own family business - I will ALWAYS choose a family operated business vs. anything else! Family owned businesses just have that genuine customer experience through and through and Vacaville Auto Body is. no different - makes you feel welcomed and assured that your car is being taken care of! I brought in my 2021 Camry SE Nightshade that had damage to the passenger side window. I have a difficult work schedule so I had to have one of my sisters wake up outta bed and go take it for an estimate for the repair. No appointment, no previous call - just told her to show up and ask. After googling how much the part would be, I estimated the cost of the repairs in my head as anywhere from 375 - 500. Depending on how much labor costs were. Andrea helped my sister with an estimate, gave AMAZING customer service. My sister even texted me while waiting to speak to her and said " I love the way this lady is running this office - like a BOSS." We made the appointment for the very next day with a guarantee it'll be done same day (if the part came in on time). Next day, dropped off my car with ease and called in around lunchtime and spoke to Jim who was so helpful with a thorough status check! With my difficult work schedule, I wasn't able to pick up the car until after work hours - 5pm ish. So I had to send my OTHER sister to go handle the remaining balance on my behalf (don't worry I paid her back) and pick up my key! Once I got off work I was able to go pick up my car, which was right in front of the business looking all fancy with a new passenger side view mirror! The whole thing worked out great because I actually had to pick up my friends kid from after school program and take her to Sacramento - part of me was scared I wouldn't be able to pick up the car in time! Silly me for doubting this shop! Both my sisters and I were met with wonderful and welcoming customer service. Didn't feel taken advantage of or looked at as a commission bank. Andrea even estimated the repairs on an ACTUAL labor time rate and not up charged at all as the estimate clearly shows the direct price of the part ( matching my search results online ) and about an hour-ish of labor. It's the clear and effective communication throughout the whole process that really impressed me, as I've worked in a couple dealer service centers myself and am openly admitting to being terrible at it LOL I know if I ever need auto body repairs to go to them! Already started recommending them and raving about them to my family. Thanks again guys!! read more

If you need an estimate done for you vehicle, Vacaville Auto Body Center is the PLACE TO GO. Andrea and James are incredibly professional and knowledgeable, they know the details of their profession and were very honest with every step of the process. I was incredibly stressed out about coming in for an estimate, even though every body says it will be quick and easy; it rarely is. At Vacaville Auto Body however, the process was very quick and easy.I hope this is the last time my car ever gets hit, (I doubt it), and if it ever happens again, I know where I will be going. Vacaville Auto Body, to Andrea, and James. Thankyou. read more

Very unhappy I thought at first this was a great shop until There was problems with my vehicle after the fact my vehicle would not align and was told it was the springs and that would fix the problem NOPE vehicle still won't align and I was told it now needs new shackles 3 weeks have gone by no phone call from them nothing. They also replaced my glass that they broke and they claimed it was not broke but went ahead and fixed it thankfully now there is a bad air noise coming from the windshield I would rather listen to the noice then get interrogation and excuses from James the Manager not very happy with my overall experience with them read more

This auto body shop can fix any "curves (or dents)" you bring to them - after being turned down by a few shops (my job seemed to small to them)- being fairly new to the area was finally referred to Vacaville Auto Body / Showed James (Meticulous Manager) the front seat problem - he eagerly and promptly ordered the part and gave estimate (very reasonable) - the next day met Andrea (Counter Chairlady) who warmly greeted me and had the part installed in no time - good thing since I had my energetic Labrador and they let her hang out in the lobby - that is when Marlo (Obliging Owner ) came to the rescue with a in-prompt dog lease so she would not escape into traffic on Monte Vista when the door opened - did not get the technician's name but he did a great job - talk about TEAM WORK they have it / Will definitely return when the need arises - whether small or large body work highly recommend this long established shop !!! read more

Thank you Vacaville Auto Body! Our car was rear ended last month and even though we live in Sacramento, we decided to have our car repaired here. It took some time to get everything fixed, but was well worth the wait. James took extra care in making sure every detail our car being fixed was as close to factory standards as possible and walked us through the entire process of the repairs, including showing us the pictures during the repair. Everyone in the office is extremely friendly and makes you feel right at home. I sure wish my car wasn't in an accident, but am beyond thankful for everyone who made it look as good as new! read more

Great job with car window repair! Made time for us, and fit us into their busy schedule. Helpful, efficient, skilled --thank you. read more

I just went there today for the first time, and it was a great experience! The woman behind the counter (I forgot to catch her name!) was doing at least 5 different things and I still felt acknowledged and totally taken care of. I went in because the skid plate was basically off of my car, and the guy who worked on it (I want to say Nick? Could be wrong) was super quick and even explained what he did and why it kept coming off. Everyone was super rad and honest and it was just a great experience. Thanks again, guys! read more

Horrible place worst experience ever. My car was involved in a hit in run I take my car there and let the trouble being. It takes almost 2 months to fix my car I paid over thousand dollars on rental car fees for tax and insurance. There was so many delays and 3 hours after I got my car I get a flat tire from the replaced tire and damaged area. Then 2 days after getting the new tire the rim they polished had begun to have scratches everywhere so I had to have them redo that. I just recently had a tail light changed and shop noticed some imperfection . When the shop took apart the repaired area they were in disbelief . Everything was done incorrectly and parts that needed to be replaced we're just poorly repair. Some parts of the car was simply glued together some of the welds did not even hold and they drilled holes in random spots. Rust was starting all in the repaired area and frame was not aligned. I highly do not recommend this shop they just did enough to cover up the damage . I recommend having your car double check to see if they took shortcuts on your vehicle . read more

I have no idea how this place has no reviews! Vacaville Auto Body is as good as it gets if you want to actually trust the people and work being done to your vehicle. The staff is great, curtious and helpful. There has been some amazing work that has come out of this shop! I have a couple air cooled VW's, and the owner Robert really knows his stuff, and not only loves what he does, but takes pride in his work, and cares about his customers and their vehicles. I typically do my own work to my vehicles, but Robert is the one I prefer to go to for parts, and the one I will call when I need something done that is beyond my capabilities. I live in Martinez, so it's no drive around the block to get there for me, but I still find it well beyond worth it to drive up there when I need something, knowing I am getting what I need, and not being sold wrong parts and things I don't need. Again, the people, the work, all top notch. I can't say enough good things, I would recommend anyone to go here, whether you need new car accident repair or classic VW restoration. Seriously, call here next time you need a shop... EDIT: There are some filtered reviews that I didn't see before, and they are all 5 stars too. I'm telling you, this is the place to go! read more

Thank god I brought my car hear! This is a great shop Andrea and James are very helpful and nice, the most important thing is that the use OEM parts for your car!! I will defiantly come back if I need anything any work done to my cars. read more

Vacaville Auto Body Center - Body Shops Near Me - Vacaville, California

5 Customer Service, James and team were great assistance and would definitely recommend.

It's good to know that there are still businesses out there that still has the customer in mind and not just profit. Andrea was great to work with and was on top of everything that I needed including taking care of my car rental and worried along with me when I was pressed for time to pick up my granddaughter. The company did a great job repairing the damage to my vehicle and the vehicle looks good as new! Response time via Yelp, email and phone was great and I would use them again if needed. Hopefully not anytime soon though, LOL... I definitely recommend this business. read more

Amazing! These people were so cool and did just what I asked for for a reasonable price!

After dealing with manger James and owner Rob I will never take my car anywhere else. I was in an out with perfect results! Great job guys!!! -Seth Braselton read more