I have not rented a car from Enterprise since they moved from their Orange Drive location to this…read moreone at the Nut Tree Airport. I had to rent a car here as my car was getting a major warranty recall worked on that was going to take a week or so. I had booked the car online Monday night and picked it up on Tuesday morning at 8am (hours are 8am-6pm). Michaela, Rachel and another lady that I encountered there were super friendly and very efficient. I had initially paid for the car out of pocket, but later in the day, the dealership where my car was getting serviced approved a rental car, so I got a call from Rachel and was told that she will change the account to being paid for by my dealer and they will refund my card once I return the car. When I returned the car the following Monday, was told that my initial charges and deposit for the car will be refunded as I was told on the phone. I needed a ride back to the dealership and was offered a free shuttle service to the dealership to pick up my car. This is probably once of the best experiences I have had at a rental car company. I will definitely be back the next time I need a rental car. I hope the group of ladies are still around the next time as they really made the experience nice!

Rented a luxury vehicle, and when I arrived. They offered me only a... Ford Escape, and Toyota…read moreRAV4! Nothing LUXURIOUS about a BASIC mid size SUV. (Then they say they don't "carry" luxury vehicles because Vacaville is a "high risk area") FALSE ADVERTISING!!!

I made a reservation online and got confirmation for the car, I was really counting on the car…read moresince I had made plans with my family for the weekend and I called 1 and a half hour before my pick up time just to see if I could get it earlier and Abraham with Hertz answered the phone and asked the last name on the reservation and he said "Oh meant to call you to tell you I've got nothing available " to what I responded oh well that's not possible I made a reservation and got a confirmation he said oh well online does that sometimes, I said you could have emailed me or call me way in advance to let me know these things. I asked Abraham (Hertz) so that's it that's all I got I was counting on that car, is that as far as your help goes like no other option like a bigger vehicle like other place where I might be able to pick one up like nothing, he said and I quote "That's on you to figure it out". Very poor customer service and no empathy what's so ever.

I always tend to go with Hertz when renting a car. However it's been a while since I needed to rent…read morea car and it appears Hertz has really gone down hill. This location is especially bad. I spent quite a while looking online for a car and finally reserved a premium car online to pickup at 12pm at this location. When we get to the tiny office it's closed with a sign saying be back in 15 min. Considering there was 4 people waiting already it had been a while. When the lady finally returns she doesn't apologize for the delay nothing, in fact she has a look on her face like she's bothered by all these people here. Attitude doesn't change once we get inside. Frankly she should not be in a customer service position. Anyways after waiting for all the people ahead of me I tell her I had a reservation. By the questions she asked they had not even looked at my reservation. She pulls it up and informs me she doesn't have that car. I ask her what am I suppose to do as I did reserve the car online and had a confirmation and everything. She couldn't give me an answer, basically I'm sol. Tried calling Hertz and apparently they have joined the outsource your customer service to Indian bandwagon. HORRIBLE customer service, they could not care less about the issue I am having, all they do is repeat the same thing over and over hoping you just hang up in exhaustion. Called again asked for US support and surprisingly they transferred me to someone in the US. Night and day difference, I explained the issue and she immediately contacted the location, told me all they had there was a minivan and a pickup truck. She then tried to locate something in other locations and basically there was nothing other than a Taurus at the airport. So WHY I was given the option to not only book the car I did, but I could have also booked any other number of cars it showed available when in fact all that was available in the whole area was a Taurus??? Over 2 hours of my time and gas to drive to this place completely wasted. Can you imagine had I been coming on a flight or something and had no other transportation?? Amazon can delivery an elephant to my front door next day, but Hertz can't even keep track of what vehicles they have? Needless to say I'm over Hertz.

Today online I found the price of 1875 a day plus taxes using my Alaska Airlines card but when I…read morecalled he said that that's an airport price which there's not an airport near here and they said 45 a day I think that's terrible

I would give Avis Rental negative 5 stars; they don't deserve even one star. Yes, that bad! We…read morepicked up our rental from Detroit International. There was just above half a tank, and the smell of smoke and weed was so strong, it almost knocked me out. There were used paper/plastic cups in the back seats and back of the van, not to mention the long line I waited in as a "preferred Avis Member" due to the shortage of cars. I have rented with them over the past 8 years, countless times, with no problems until this one. When leaving the airport with the rental, we advised the Avis employee at the gate of the issues we were faced with (smell, trash, and between half and a third tank of gas. The employee said she would document this. We took her at her word as she is an employee with Avis. So much for that. Apparently, there was no documentation at all regarding the issues we had! Today, I received a letter from Avis telling me that they are charging me $450.00 for cleaning because it was not clean! I have never had even 1 issue with the return of any rented vehicle/ I don't smoke cigarettes or weed! This is absolutely unacceptable! They got their vehicle back way cleaner than when we picked up the van.

I wanted to take a moment to recognize Justin at the Fairfield Branch on North Texas St. for the…read moreexceptional customer service he provided during my recent rental experience. We encountered an issue with our original rental that could have easily made an already busy travel day much more stressful. From the moment I brought the situation to Justin's attention, he was attentive, professional, and genuinely committed to helping. He listened to my concerns, took ownership of the situation, and did everything within his ability to make things right. I left feeling not only taken care of, but genuinely valued as a customer. What stood out to me even more was that my experience with Justin wasn't something that appeared to be reserved for my situation. During both pickup and drop-off, I had the opportunity to observe him interacting with other customers in the office. He was consistently patient, personable, and attentive, even while managing multiple demands at once. The level of service I received was clearly representative of how he approaches his work. I also noticed the way Justin interacted with his teammates. He treated them with the same respect and consideration he showed his customers and was willing to step in and help where needed. As someone with a background in Human Resources, I pay attention to those things. How an employee treats customers is important, but how they treat their colleagues when they don't necessarily realize someone is watching says just as much about their character and professionalism. Justin represented Enterprise extremely well throughout our experience. Employees like him are the reason customers remember a company positively after something doesn't initially go as planned. I hope his leadership knows what an asset they have on their team and that he receives the recognition he deserves. Please extend my sincere appreciation to Justin for taking such great care of us. It is team members like him--and the level of service he consistently provides--that have kept me returning to this Enterprise location year after year.

Patricia at the Enterprise Rental Car in Fairfield, CA absolutely saved the day for my wife and me…read more After our truck's transmission unexpectedly blew on the way to Tahoe, we were stressed, tired, and scrambling to figure things out. Patricia immediately stepped in with kindness, empathy, and incredible customer service. She had us in and out in under 10 minutes, made the entire process effortless, and got us into a super comfortable car so we could continue our trip to Tahoe without missing a beat. You can tell she genuinely cares about people and takes pride in helping customers during stressful situations. In a world where great customer service feels rare these days, Patricia was a breath of fresh air. Friendly, professional, efficient, and truly caring. Enterprise is lucky to have her. Thank you again, Patricia!

Thank you so much for going above and beyond and getting me in a car after a string of bad luck…read more You saved our family's holiday! And my dr appointments and sanity

At last minute we needed a reliable vehicle for a local trip maybe 70 miles total. We called but…read morethe person on the phone wasn't actually at the site and had a strong accent (I'm hard of hearing) so I couldn't tell if yes they had a vehicle we could rent. Being less than a mile away from where we were at the time we called we decided to drive there. We were greeted by a funny and polite man named ISA and the woman behind the counter Monica was very friendly. We had a great conversation and left feeling like we were part of their company family. The Toyota we rented was clean inside but all the windows were extremely dirty. We returned the car early as the visit we had planned didn't go well and ended quickly. Upon returning the vehicle we were greeted by another gentleman named Alfred who was extremely professional and friendly. The whole process was efficient and effortless. Definitely worth giving 5 stars even with the dirty windows. Thank you

The lady there is quite weird she states she goes by the book take your mask off so I can match…read moreyour face to the ID, but won't move the cars up from the gate to do full around inspections lol lucky I needed them at the time.

my sunroof was broken, it wouldnt open/close all the way. They didn't charge to look at it just to…read morefix it for only $140, i went to a place down the street from them called exotic and they were tryna charge me $400 just to see whats wrong, highly recommend this shop!!!

We have trusted Vacaville Auto Body Center for the past 14+ years for top quality service,…read moreincluding dent removal, painting, LED headlight installation, a broken window cable and more. We have never been disappointed. Andrea is our go-to-person for everything. She manages the insurance company efficiently and communicates everything clearly to me in a professional, friendly manner. I always feel she goes the extra mile for us. I wish all business were as helpful and efficient as Vacaville Auto Body Center. Andrea, thank you for everything you have done for us over the years!

Incredibly rude customer service, lady at the front desk talks too long and too much about personal…read moreinformation. Took a call while helping us and was rude to customer on the phone, I had a question about the amount and waited for her to get off the phone then proceeded to tell me "now I have to do the transaction again since you took the card out" and I informed her it timed out as I had a question "well you were supposed to press the green button" and I reminded her again I had a question before I wanted to proceed. I canceled everything and left. Incredibly rude and unprofessional. She also told me her boss picks cars based off of peoples ethnicity/last names and tried to assume I was Greek and would like a certain car better. I will not be using this place ever. I'd rather walk

They rent out junk cars and trucks that are dirty, smell like ass and are dangerous with damage…read morethat you will pay for again and again. Check your tires and brakes before hand.