Booked an online reservation for a rental car during a college football playoff game and even received an email confirming my itinerary. My Apple calendar indicated there was a change in my reservation, which I did not make. I contacted Hertz who attempted to gaslight me insisting I modified the reservation. Since I booked a high demand full size suv a day before the prices doubled, they altered my reservation dates then attempted to extort me trying to charge me the full new price, along with a modification charge of $150. I spent 90 minutes arguing with customer service. They finally fixed it but claimed it would not process unless I accepted a $62 upcharge. In return they would offer me an $80 voucher for my next reservation, however I plan to never rent from Hertz again. They are scammers who try taking advantage of their customers to increase their profits. In the future, I will only use Enterprise or Alamo who are way more professional. Be forewarned if you ever considering booking a vehicle from Hertz. read more

I recently needed a rental while my car was in the shop for some minor repairs. My insurance company place me through this Hertz dealership, and it wasn't the best experience. First, I ended up waiting at the body shop for almost 30 minutes for a driver to pick me up and take me to the location. When I arrived, their computer system was all messed up. Multiple customers waiting around trying to get served. Then they didn't have my reservation in the system. Had to get on the phone with the insurance company to get them to re-send the information to the (somewhat messed up) computer. Finally once that all got sorted out, I got into a rental. At that point, I'd been at the location for well over an hour -- so the positive part was that they upgraded me into an SUV which worked out much better for me in the long run since my car ended up in the shop longer than anticipated. Returning the car, however, was a much easier process -- I was in and out within about 10 minutes, and they had a driver almost immediately to take me over to the body shop. So -- incredibly inconsistent in terms of the service I received on both visits to the location. The staff was very friendly though, and they did have a small (if paltry) play area for kids. read more

Hertz Rent A Car - Car Rental Near Me - Virginia Beach, Virginia

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Worst car rental company in the USA. Do not go to Hertz for a car rental, you will be disappointed in the car you rent and the customer service. read more

Why is zero stars not an option. This is THE most unprofessional establishment. There is a paper sign taped to the front door and the female staff are the rudest people I've EVER dealt with. We came in early to see if we could get our car. We were working with one of the reps, and the other chimed in and interrupted. She said "your reservation isn't until noon." I responded "so, there is nothing we can do?" Her response "noPe" with the emphasis on the p in a snarky attitude. They dismissed us and wouldn't even offer any further discussion. There was no reason for them to be so curt. We were friendly and just looking to see if we could have the car early. My husband was in his military uniform, is this why we were so rudely met? Hertz- I'd get a check on your employees customer service- big thumbs down. Do not use this place. Went across the street to Enterprise, friendly and very helpful!! read more

Avoid at all costs. Of course, I did not have the luxury of avoiding them as one of their insured drivers rammed my brand new vehicle (less than 3k miles). You'd think with dash cam evidence and their driver agreeing it was her fault, they would not be jerks and drag their feet, but that is the name of the game with this company. Protecting themselves first and caring only about their profit margins is all the seem to care about. Would you believe they hung up on me multiple times when I would call for a claim status. Yes, after hearing NOTHING for 2 weeks after the accident, when I called wanting to speak with a supervisor, I was hung up on! Can you imagine treating someone like this?!? The leaders of this company (both local, national, international, and at their insurer ESIS), appear to be incompetent leaders. They should feel great shame at the way they treat their customers/victims and I hope that this review will perhaps save just one more person from foolishly choosing to do business with Hertz or ESIS. RUN AWAY, you know I will. read more

I am literally SHOCKED at the customer service we've received from Hertz after our recent vacation. We were supposed to be charged $109 for our rental. On our ticket it stated to return to the Pep Boys on Lynnhaven parkway by 8am. So I decided to call and confirm that drop off location. They confirmed it and said we were good to go. We arrived at Pep boys at 7:55. Pep boys says that they don't work with Hertz anymore. My husband and I call in to Hertz to find out what other location to take it to and they tell us Virginia Beach Blvd and assure us that we will not be charged any fee for being "late." To my surprise, we are charged $391. We call Hertz AGAIN! And the woman states that we will get a refund within 5-7 business days. Here we are 8 days later and we still see no refund. We call Hertz and the woman put us on several holds only to find out that our refund request was denied.... by now we are frustrated because this was not our fault... The woman continues to put us on hold, after 20 minutes we ask to speak to a supervisor, she says they are busy, we say that we will wait. By now she is frustrated at us and we can definitely tell. She keeps putting us on hold saying that she is "checking things." Half way through the call she states she can't find the location where we dropped it off..... we have to find it for her???? That's not my job. How do you not know your Hertz locations? We asked for a supervisor again multiple times and she would not transfer us. It finally ended with her giving us our refund and no explanation as to why? and she wouldn't give us any confirmation. So here we go, another 5 to 7 business days waiting for a refund. read more

Hertz Rent A Car - Car Rental Near Me - Virginia Beach, Virginia

Hertz customer service is horrendous. After a recent car rental, I accidentally left my car keys in the rental car and took the rental car keys. That same night, a Hertz employee found my keys and texted me. Over the course of the next three or four weeks, we communicated back and forth. Three months later, I still don't have my keys. My two biggest mistakes were: 1) returning the car rental keys which I did within days after the rental and 2) filing a lost property claim. Once Hertz got their keys back they could care less about my keys. Once I filed the lost property claim, I now have to deal with an automated system. Hertz has a process that completely eliminates any contact with a human being. A Hertz employee found my keys on day one and three months later, I know that Hertz will toss my $200 set of keys in a landfill. read more

Prepaid by credit card..need my license and same credit card ok..I have initials on my credit card which coordinate but on my license I have my full name, I prepaid rental expense which went through because I pay my card off every month..HOWEVER because my credit card did not conform exactly to my license even though the initials conformed and the guy saw another card with a close variation and a License with my picture they would not give me the car when my rental had been confirmed..a good credit card to pay for the rest of the stuff when they had accepted my prepayment...not cool..I am not changing my credit card names just so I can rent form Hertz read more

First time Hertz this location. I called them for a pick up at the shop to pick up rental. Pick up at body shop was smooth, the driver was waiting on me. Driver was nice, the transportation was clean. I was dropped off at the front door. Building appears to be a converted house. No debris in the area and it presented nicely. Once inside there were a couple desk to the right, the nicer area. A couple of desk to the left. They were not busy. Front in service at the office was pretty good and paperwork handled quickly. Car delayed in bringing it around because it needed to be washed. It came out wet with lots of dirt still missed, especially on the back tail gate. Interior was clean and vehicle was newer with lower mileage. Due to the delay the gentlemen told me he got approval to return it empty. The rental worked fine the two days I had it. When the shop called me to advise my car was ready I called Hertz. I was advised it was okay to leave rental at the shop and someone would pick up. This made me very happy. But darn I would miss my rental with New York tags. I really enjoyed those left turns from the right lane around town for two days. I was happy with the process and it has been a long time since I had a Hertz rental. The only thing that could have been better is cleaning the exterior of the SUV better. I would recommend and will think about getting a Hertz the next time on personal travel too! read more

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Terrible service. We rented a Chrysler Pacifica minivan for Labor Day weekend. We received the vehicle with a half tank of gas, a container of Panda Express food in the back, and no windshield wiper fluid. The vehicle itself ran fine throughout the weekend, however upon returning Monday, we found the office closed (as expected on a holiday, BUT NO ONE TOLD US THEY WOULD BE CLOSED). Instead, on the door was a generic sign from corporate to "Contact us at ENTER YOUR LOCAL PHONE # for questions." The sign also mentioned placing the keys in a dropbox, but no directions to said dropbox (which is behind the building). Overall disappointed and will not be returning. read more

We picked our vehicle up last night at Norfolk Airport. We discovered while on the freeway, the back hatch does not latch, so it was bumping open and close. We called Hertz and they told us to bring it to any Hertz location today and they would switch it out. We came to this location and were told to wait. Capresha Parker said they couldn't help us and we have to go back to the airport. She was very rude and aloof and completely not helpful. If I could give her a lower rating, I would. read more

I reserved a 7 passenger SUV, went to the facility to pick up. I could not believe my eyes, every vehicle out in the lot was dirty. I'm so surprise that the Hertz Corporation would let them ruin their representation like this. I usually rent cars at the airport, the cars in the airport are always clean and shiny, fresh smelling. I just left the facility. I should have read the reviews before going. read more

Worst customer Service and business EVER. Don't ever rent from Hertz. I went to see my son graduate from basic. The hotel we stayed at valeted my car and in the middle of the night the lift ended up coming down on the car. The hotel and valet took full responsibility and asked that Hertz called them so the could get the information and pay for the damage. Hertz did care. They argued with me and their very unprofessional, condescending and argumentative Supervisor Kim B. and I use that term loosely proceeded to antagonize me while I filled out the incident form, trying to involve the other customer service rep. This went on for 5 minutes while I tried to fill out the form. I finally had it and told her she was a condescending B----. Then and only then she quit harassing me and said she was going to put me on the DO NOT Rent list. I told her I didn't care because I would NEVER rent from Hertz again. She replied "GOOD!" Mocking me. I told her she's leaving out all the unprofessional behavior she was doing. I'm trying to get the information to the valet service and Hertz has not responded to my emails. I have never rented from such an unprofessional, inferior and incompetent company before and I never will again. I will continue to find sites to make sure I review them so hopefully it saves others from this kind of headache. Thank God for social media. Too bad they don't have a negative star rating. One star is WAY too good for them. read more

Hertz is generally bad but this branch is especially bad. The woman who was meant to come get me from the bodyshop, took off and went elsewhere, probably to run her own errands. So I waited and waited. Eventually called them and someone else came to get me. I was at Hertz when she eventually showed up, claiming she had gone to find...'my name'...but I wasn't there!. Imagine. read more

At ORF VA, they had 30 people in line with no cars. Its incredible they take your money and then just make you wait. SMH

Rented a 2019 Ford Explorer for two weeks . Pick up was efficiently done, the only delay was caused by a rental returned without being fueled. The return on July 5 at 11:57 a.m. The young lady who checked me out was fast, efficient, polite and very professional. I told her I'm asking for her next time! Her friendly demeanor makes me wanna return to this Hertz! I gave 5 stars due to her! That's the way all employees should relate to customers, everywhere! read more

DO NOT...I repeat..... DO NOT rent from this location. My boyfriend and I took a day trip to DC. We picked up the car the night before, and returned it the following night after business hours. Three weeks later, he gets a $2500 charge on his credit card. When he called up there, the extremely nasty manager told him that the car wasn't returned until three weeks after we actually dropped it off. He asked if there were cameras to prove that we indeed dropped it off the following night, and he was told no. They won't investigate further, so he is stuck with a $2500 charge on his card, and had to shell out $750 for a private investigator. This place is SCAM CITY. After reading some of the other reviews, I see this isn't the first time they scammed customers. DO NOT RENT FROM HERE!!! read more

Let me start my post by saying that I will never do business with this location, let alone with this company. We used Hertz because my husband gets a discount through his company but I wish that we never had done that. We made the reservation online through Hertz.com, and paid for the car at the time of the reservation. On the day we picked up the rental car we were told that because we paid with a debit car that they could not honor our reservation and that we had to use a credit card in order to get the rental car. Because we really need the rental that day because we were going out of town, we paid with a credit card (which means that we paid double for this rental). The location didn't want to even help us get a refund, instead they simply said to contact Hertz directly. Once we finally sorted out the credit card and got the car it was obvious that they didn't clean the rental (inside or out). Again, because we needed the car, we took the car and clean it before our trip. Once again, this location didn't disappoint us and when we decided to return the rental early because we didn't need it anymore and to hopefully save some money, they told us that because we rented the car at a weekly rate that they could do anything about crediting back that day. And once again, we were told to call the company directly. I have never seen a lack of professionalism and poor customer service from a business before. Even the DMV has more customer service ethics than this place. I cannot emphasizes enough that we will NEVER, EVER, EVER, EVER do business with this company again. read more

If I could give you zero stars I would. So here goes my little story. -I called HERTZ the day before my pickup to ask if they could pick me (3 miles away) up and they said "no, we don't do that anymore". My wife took half the day off work the next day in order to take me and pick up the car. When I arrived, I was given keys to a very disgusting dirty white car. The girl who was assisting me didn't really care about why it was so dirty, and she proceeded with taking pictures of all the scratches and damage of the vehicle like I hadn't even said anything. I proceeded to taking video myself to annotate the damages and how dirty the car was. I was going to take the car and get it washed myself, but my wife insisted on why we should be given a dirty car. I don't have to wipe my own table when I go to a restaurant right. I finally asked for the manager and explained to her the situation and I saw her semi turn to another person and as she rolls her eyes and tells them to go wash the car. She tells me that it would take about 20-30 minutes. My wife and I went to grab something to eat and came back 30 mites minutes later and my car is nowhere to be found. I asked about it and they told me that the driver was on the way back. 15 minutes go by and I asked again and asked where the car was taken to be washed and was told Auto Bell on Holland Rd which is 3 miles away. Finally, I see the driver pull up 30 minutes after this (1 hour 30 minutes in total). I am beyond angry but composed and I asked him where he has been with my car if the carwash is less than 10 minutes away. He tells me that he was told to go pick up a customer. So, my car was used for a service I was denied, using my time, gas and all while I was waiting. I usually don't write bad reviews but the unprofessionalism that was displayed at this HERTZ (3205 Va Beach Blvd) is beyond disgusting and like every big corporate agency, no one will care about my complaint and won't even hear about it. I think what really pissed me off the most was that at no time from the 1st lady to the manager did I even get a slight apology for wasting an hour and a half. A simple apology goes a long way, "trust me. If you had simply owned the mistake, apologize and offer to wash the car or given me a voucher to take it to the car wash, I would have. At the end, the car wasn't even cleaned that well anyway. Tell the staff to take a walk to 3269 Va. Beach Blvd and take notes on how they treat their customers. I swear on my first born, I will never rent from HERTZ ever again. I guess it's true when they say, "you get what you pay for". read more

Go somewhere else to rent your cars. I have never been treated so disrespectfully. I rented here for years, but the new manager (George) was combative over a rental we had booked for a vacation. I rented cars monthly from this location and happen to work with an insurance company that Hertz is a preferred provider and national account. I will never rent here again or send an insured after an accident. Do your self a favor go somewhere else read more

I have to join the chorus in relating how rude and unhelpful the staff is. One actually said he didn't care that we didn't like his answer about switching out a car that needed service and go to the Norfolk airport to do it. read more

Very nice place. Decent selection of cars, they really take care of you and do not try to shove down your throat their insurance. If you have your own insurance they will leave you alone and try to get you on the street as soon as they possibly can. Do bear in mind that some of the vehicles there are from other locations, so you may end up with some junk that belongs on a dump... read more

I'm genuinely tired of picking up dirty cars from hertz. Takes 5 minutes to wipe down frequently used areas of the car. What exactly IS the hertz gold clean standard at this point? read more

Made a reservation online after budget didn't have my car. I called on my way to the location because it was close to closing time for the girl to tell me they had no available cars, only reservations. I told her I had one and her response was something like "well these cars are all on hold, and we only have a couple". I pull in 3 mins before they close to see two employees leaving already and a lot with three cars j could have take. The next morning the same three cars still in the lost. read more

We attempted to rent a car from this Hertz location online. They accepted our debit card and charged our card online June 3. On June 4th, we went to pick up the car and were told the deposit could not be placed on the debit card, we had to have a major credit card. Needless to say, we left after being told by an employee as she laughed "This happens all the time." We were then told it would take 5-7 business days for our refund. So far, no refund, and when we contacted the place we attempted to rent the car from, we were told "Do what you have to do". The company is rude and has very unprofessional staff at this location. For being a nationwide company, you would think they would have better customer service. WARNING!!!!!! Hertz will rip you off and they don't care. Thank goodness for our bank, who are in the process of filing a fraud claim against Hertz. simwiv-2tusra-fuqqUh read more

OMG! The worst rental cal experience ever!! reserved my car hours in advance; Show up early to pick up... and stand in line w 6 other people for over an hr an a half. Poor guy in front of me was there for 2 hrs. When I asked to speak to a manager I was told... "the manager is well aware of how slow we are today" Then since my car was pre-ordered I at least expected it to be clean, but No; told to wait even longer to get it cleaned... And that wasnt even done; because luckily I was able to clean up a bunch of m&ms myself before they all melted in the heat that day. Im going to Enterprise or anywhere else for now on. I travel very frequently and Hertz has lost a customer for life. very very poor customer service!!! read more

I will never recommend this company. We were called 3 days before our trip (Spring Break and Easter weekend) and was told they will not have the 7 pax SUV we reserved 3 1/2 weeks ago. I told them you can't call someone 3 days before their week long trip to say you can't accommodate them!! At least hotels offer alternate arrangements when they overbook. They did not offer anything...they said they have tons of these calls to make. Unacceptable!! And because they waited to call me, NOONE has availability for what I need because it is a holiday weekend!!! I have no idea how we are going to get to our destination now. read more

My husband booked a rental car out of Norfolk Airport but wasn't able to add me as a driver so they told him to go to any nearest Hertz and they would add me. This was the closest one to our house. We came here on Monday morning July 20th to add me. I stayed in the car with my napping baby while my husband waited inside. It was about a 20 minute wait for him to be called. There was only one person working and she was very friendly and added me in less than 5 minutes. The only problem was that she stated it was $13.50 a day to add an additional driver. My husband and I are AAA gold members and so this fee is waved. The Hertz employee must have not known this. It wasn't her fault. We just had to make a call to Hertz and fix this problem. It would be nice if this friendly employee had some help. She was helping us and answering calls at the same time with a full room of people waiting to be helped. read more

I had a great experience when I was in need of a rental car. The workers at Hertz were helpful and I would use them again. The location of this Hertz was great and easy access for me. Pricing was great better than others and when I needed to extend a few days over the week they were accommodating. Thank you Hertz read more

Customer service 0 stars!!! We already book car for 800$ for 2 weeks. And "specialist" say we all set. Just coming and pick up car. When we come they try charge extra 400$ and 200$ for security deposit. Thatsss crazy. They can't give u discount. read more

They rented me a 12 passenger van with NO LUG NUTS on the front driver side tire. The tire came off while I was driving less than an hour after rental. It's Saturday so I cannot get a replacement vehicle because the rental agency closed at noon. Nor am I able to get anyone from hertz customer service on the phone. Road side assistance doesn't include transportation for me. I'm unable to leave the van to continue my errands. I'm planning a 16th birthday party for my son and need to pick up 12 teenagers. Which is why I rented the van in the first place. But I cannot leave the van until it is picked up by the towing company. I've been waiting here for three hours. So I thought I'd spend my time constructively and write this. I'm stranded with a useless vehicle and customer service is nonexistent UPDATE: hertz told me I cannot leave the vehicle as it will be considered abandonment however, the towing company will not give me a time estimate on pick up. They have no idea what time they will come get the car. My day is ruined. How can I plan a party, pick up 12 teenagers from this parking lot??!?!?! I am livid read more

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I had a reservation with this location. It included a 11 A.M. pick-up. When the time passed, I started calling the office and received no answer for 1 hour. That took it to noon at which time the location was closed. Worst experience I've ever had with a car rental. I don't blame Hertz, just the location. read more

Don't use this place ! Go to BUDGET a block away. The guy even wanted to state he is a Sgt in the reserves... Maybe you should quit your day job because your service when YOU all LOSt our reservation was terrible. We called and made a reservation at 9am got there at noon and when we showed up miraculously they couldn't find it. It wasn't so bad until they acted as though we were lying... Ummm, what. I'm pretty sure acting as though the mistake YoUR office made wasn't your problem but ours shows great respect. Wow. Just wow. Oh but if we wanted to spend double he would help us get a car. We went down the street to BUDGET this was all DEC 29 and the place was PACKED, only one young man was working, you could see the stress, but he kindly assisted all of us and got us a new reservation for cheaper. Although stressed he treated us only with respect..... Something you would expect from a sgt..... Or not. I will say when I called to speak to the manager the assistant manager was the only one I could get, he was very receptive and a shocker RESPECTFUL. .... Oh never mind the manager never called. Thanks Hertz for making traveling on a holiday miserable. read more

Only one star because no stars in not an option. I was charged twice for a rental, three weeks later and I'm still waiting for the refund. Everyone I call, it's like they have no clue about anything, but seem to know that I didn't rent twice...strange. The van didn't even have gas in it when I came to pick it up and I made the reservation 8 months in advanced, guess they needed more time. The van was all over the road, I think it needed a front end alignment, told them that too but they didn't seemed to concerned. Don't rent a white Toyota van from that place is all I can say. read more

I had a reservation am waiting almost an hour and still no car. I realize they are busy but this is not right

This must be the worst car rental location in the US. I made an appointment to have my rental car delivered directly to the body shop where my car is getting repaired. This was a service promised to me by my car insurance company through an arrangement it said it has with Hertz. No one showed. I called after 20 minutes. The woman at the location didn't have a clue but promised to call me back within 5 minutes. No one called me back. I called again after 15 minutes. They said they would send a car to get me. 15 minutes later, they sent someone, who brought me back to the office, which was no more than 5 minutes from where I was. From there, it was an hour to get my car, even though everything was previously arranged and the reservation was in the system. When I made the reservation, they said they would give me a luxury car because they try to match the kind of car being fixed. Their idea of a luxury car? A Chevy! Everyone working there (and I saw at least 5 people working there) was polite but utterly incompetent and oblivious to how long they were making people wait ( at least 4 other folks were waiting at some point with me). This is a fine place to rent a car if you want to spend the better part of your workday or a vacation day in a bare empty office. Otherwise, stay away! read more

I obtained a rental car through an insurance claim in the middle of June. The sales associate LIED to me in order to get me to purchase the insurance offered by hertz, which I didn't need. I trusted that the employees were knowledgeable, my mistake. Turns out I was covered through my insurance company. I was told that I wouldn't be charged for the week of coverage and that the manager was "taking care of it". I returned the car June 20, 2018 and on June 28 I was charged $434. I have been trying to get the problem resolved but the manager has neglected to return my phone calls. I've been trying to speak with him since July 3, 2018. I will try calling hertz's customer service and hopefully have better luck! read more

Don't bother trying to rent from here. We made an online reservation to be picked up at 6pm. When we got there are 5:45 we were told that they had already clocked out for the day and locked the door in our face. When I we called customer service we were told "I'm sorry, they shouldn't have done that, but there is nothing we can do." read more

I want all of you to know about what I consider to be questionable business practices on the part Hertz. My 19 year old son recently rented a car in relation to a insurance claim. He had never rented a car before. In Tidewater Va, Hertz will very quietly and without any advice or warning, provide you with a car that is equipped with an EZPass, already installed on the windshield. You cant get in or out of this town without hitting a toll. You might see that and think, how convenient, Hertz had made it easy to apply tool to my bill. In truth, if you don't know to pull it down and put it away, the very first time you go through any toll, they start accruing a $5.00 charge for every day you have rental. Regardless of whether you actually go through another toll or not. You also get changed for the toll too. The actual charges do not show up on the credit card you put down as a deposit until about a week after you turn in the car. Very convenient. When i called and asked for an explanation and subsequently expressed my dissatisfaction with that practice. Saying I felt it was unethical and predatory I was referred to the fine print of my rental agreement and asked if I had read it. Great Customer Service huh? $27.50 for $2.50 in tolls. When I asked for a refund they tired to direct me to the third party company they had contracted for this... They prey on their own customers. Consumer beware. There are better options.. read more

During the booking of my rental I told the person I would need 4WD because of my family's living location (country dirtroads), they told me to call on Monday the week of to make sure either a AWad or 4WD would be available. Was also told that ALL vehicles in my class were either 4wd or awd, in which was not the case. I had no problem paying extra for a 4WD or AWD if I knew it was another class of cars. So to make a long story short I had a rental for a weekend that I could barely use. I had to pay for parking in a city lot almost 45 min away, to have my family come and pick me up to drive the rest of the way. The vehicle could've possibly made it but when the law of the town requires you to have 4WD to travel on back roads there isn't much I can do. Tried to trade in the rental before I left, only to call and the person working tell me there nothing he could do, "there's only 7 min left til we close". Called the 800 number, Nothing. Called the rental place, Nothing. Even wrote on Facebook and got a better answer than the run around everyone else gave me. You should inform your staff about AWD/4WD vehicles. I had no problem paying more if need be, but when your ran around for a hour what choice do you have but to take the vehicle. I could've taken one of my own vehicles and done the same thing, pay for parking and get a ride, but was trying to avoid the situation and any other burdens on my family members during this time of need. read more