Although conveniently located, they rarely have your car when you arrive. This might not be a problem but the last 3 times I've rented from them, they called "to confirm", implying that they would have the car I reserved, and at the time I reserved it. AGAIN, this has happened the last 3 times in the last year. Due to time constraints in my business travel, I have to leave and go Hertz on Laskin Rd, much more efficient place. read more

Wonderful enterprise! The girl who helped me was so nice and helpful she got me in my car driving away in less than 10 mins. Would definitely recommend. read more

Abigail helped me with my rental and was multitasking quite well. She is very patient and understanding with others. My car was amazing and Abigail went above and beyond! Thanks again, see you next time! read more

Antonio is awesome, made the process super easy and was incredibly kind and knowledgeable. Overall a great experience with Enterprise

A full 5 star review was absolutely earned. A breath of fresh air in overall operations was certainly noticed. Highlights as follows: Fantastic follow up to book my car after insurance claim was made. Total time less than 5 minutes. A smooth shuttle pick up from the body shop in a clean van with professionally looking driver. Total wait time for pick up less than 10 minutes. Ease of check-in with no wait to retrieve the rental using new hand held devices by staff. Entire process was l as than 20 minutes. Staff friendly! Clean car that operated flawlessly for several days. The car had a Clorox sanitizer wipe included., Return of car at the shop to save time. First time this service has been offered and saved 45 minutes. This is the way all rental car experiences should be but rarely are. My overall customer satisfaction is positive based on my visit. My first 5 star review of any rental car company. Awesome job Enterprise and will be sure to use you in the near future. read more

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Two visits and both times have been absolutely splendid. Whenever I need auto body work, I use Hampton Collision on Chestnut which is probably less than 5 mins away. Enterprise Rent-A-Car has been on time to pick me up every time! All of the drivers have been friendly & considerate. Every interaction with employees in the office has been exceptional. Enterprise goes out of their way to ensure outstanding customer service. Every transaction from beginning to end has been smooth. No waiting, no issues. My second visit is the first since quarantine. I loved the Clorox wipe in the rental vehicle! I highly recommend Enterprise. I've used other Enterprise locations and always a consistent wonderful experience that deserves a 5-Star review. read more

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First of all this location had 2 vehicles for rentals they didn't try and acquire more from another location or even offer to transfer me from another store. They seem very lazy. I get a call at 5:32 pm right before they about to close asking me to move my vehicle to the back when they could've told me before I left that it wasn't customer parking. I've NEVER been to this location before so I don't know! I definitely will NEVEr go here again! I wish I would've just went to independence. I ONLy picked this location solely based off the fact Hondas body shop to fix my 2023 Ridgeline is 2 or 3 mins away easier to tow when they pick my truck up. I asked the lady why did she wait till they are about to close and she tells me we didn't know you were leaving it. Lady I literally said that Honda was coming to tow my truck as soon as my claim finishes with USAA but she wasn't listening to me clearly. She gives me this small behind AUDI when I have a pick up truck I'm tall I'm not short like her I could barely get in the SUV and the seat didn't even go back... I feel like I have to pretty much deal with it. I asked for a call when more vehicles come in and I get a call about my truck that should've been handled hours again I was at that location at 10am. I'm on my way out of town and now I'm having to STOP what I'm doing because they couldn't convey that message at 10am to me. You say customer vehicles are in the back but it's 2 pick up trucks towards the front ? In which I thought 1 of them was for me when my reservation says Pick up truck it doesn't say small SUV. Had I have known I was getting a small SUV I would've called USAA for another location. You shouldn't even be open all day for rentals with 1 car at your lot. Maybe I'm crazy but in Texas where I am from they will go pick up vehicles for their customers! They are extremely lazy here. From one Active Duty service member to the NEXt don't waste your time coming to this location!!!! Oh did I mention they gave me a vehicle that the registration expires DEC 24 it's Nov 29th and I'm told your vehicle won't take that long... it's 30 days Sir you work at Enterprise you ARE not a dealer nor are you a repair shop. Nor do you even know what going on with my vehicle. Jack towing don't care about that let this rental get towed read more

Staff is friendly and very helpful!!! We went in to get a car. They sadly didn't have one, but were very helpful. Thanks for trying!!

I was in an accident and needed a rental car while my car was in the body shop for repairs. Geico was the insurance company of the person who hit me and apparently Enterprise works directly with the body shop that my car was at. Ariel was absolutely incredible throughout the entire process. She drove to the body shop and picked me up so I didn't have to find a ride. Upon arriving at her Enterprise location, she was quick, efficient and thorough in explaining everything I needed to know about the rental car she would be putting me in. I was given a 2019 Chrysler 300, which she explained was comparable to my car that was being worked on. She highlighted the features of the car and made sure to explain that she wanted to put me in something that would be similar to what I already had. I felt like this was just an added personal touch and I truly appreciated that. I highly recommend Enterprise for any rental car needs and if you come to this location, see Ariel. She will take amazing care of you! read more

I will never get a rental from here solely because of the customer service. The rental car itself was clean enough, but I could do without the snarky attitudes and laziness from the employees. They told me there was only 40 miles of gas in the rental car and asked if I wanted them to fill it up. I have never rented a car where the company asked that, and was confused why they would even ask. Normally the car is already filled up... When I later asked them to fill it up, the men made their annoyance very clear. I was surprised to see the car was filled to only half a tank, and my father was confused by this. They lied to my father on the phone that they explained their gas policy to me - which apparently is that they can only fill the car up half a tank - but that never happened. Also, the entire process of waiting for the car to be ready took an entire hour. read more

The Virginia Beach Blvd. location is the one we always use because the staff is so customer service oriented. There have been several times over the years where the corporate website offered cars the local store did not have in their fleet. They've always made a point of providing something comparable or superior to what was shown on the website. Today there was a complication on my end with returning the car on time. I called and explained the situation to Leonard. He was very supportive, made a note in the system so I wouldn't be charged extra, and then offered to help further. Hannah did the inspection when I returned the car. She was cordial and professional. It didn't take her long to have me on my way. Gina handled the reservation on the front end. She made certain I got a vehicle that was comparable to what was shown on the website that they don't carry in their local fleet. The staff at this location is why we continue to use Enterprise. read more

Good place to get a car when going through the car dealer. They have a good selection of cars and can quickly get you back in the road. read more

Do not go to this Enterprise. Unfriendly employees who exaggerate the truth. They wasted 45 min.of my time waiting for a car that was never ready. The manager attempted to make things better, but it didn't help. My experience with this Enterprise was negative from the minute I walked in. read more

I used this location last month. I was in an accident and was given a rental. I took my car to Art Walkers and called for Enterprise to pick me up. The woman met me there very soon after I dropped my car off and took me back to Enterprise. I was given a Hyundia Elantra. I kept it for a week. Only complaint was when I went to drop car back off had to wait approximately 20 minutes to be checked out because there was only 1 person behind the counter. Then I had to wait for someone to take me back to dealership to pick up my car. read more

Do not go to the London Bridge location on VBB. The man named Chris hung up on me twice because I asked a question. Unbelievably rude!

Excellent customer service, nice selection of automobiles. Great experience dealing with Ryan and Tasha. Thank you!!

My experience actually started off good with Enterprise. I used the 3269 Virginia Beach Blvd when I got in an accident because it is what my insurance company uses. They get a "discounted" rate for going through Enterprise. So, when I called I got hung up on by Chris which I let slide because they were nice when I got in there and just brushed it off because they were professional and courteous with everything else and I can respect that. What threw me was when I had to get my second rental. When I was shopping for new vehicles, one of the other guys suggested I go across the street and check out what they had for car sales. He called over and mentioned to one of the car salesmen my name. When I called over, he didn't know who I was. I didn't think it was a big deal. I just talked to who was available. He was a good guy and a good salesman. The insurance company decided my car was totaled. My rental ran out and Enterprise told me they would cover the rental for the two days that my insurance company didn't. When I explained to Enterprise car sales I had to return the rental, their response was "Don't worry about it, we will call them and we will cover it, you're buying a car from us!" And, next thing I know I am getting a call from the Enterprise rentals asking about returning the rental because my insurance company called them. So, I called them and explained it to them. And, then when the bill comes in, I am wondering why I am getting billed extra when Enterprise car sales are saying they were going to cover it???? I had a ride to cover those two days. I didn't need the rental and Enterprise Car Sales was saying "No, we got it. Your good." And, when I go to dispute the bill, the company is not owning up to what they told me in the first place. It may seem like nothing. This is an unethical way to do business. More important, it's just not right. If you are going to tell your customers you're going to cover something, cover it. Do not make promises as a business to your customers that you knowingly are not going to keep. They should be held accountable for it at least and people should at least be warned to be careful. Public beware of Enterprise and what they tell you. We won't even get into my insurance registration. They said was in my glove box. It wasn't. I wouldn't recommend Enterprise to anyone. They may be nice guys. At the same time, the after customer service and communication need some work. The before customer service seemed ok. They were all about the sale. They seemed to forget about me after everything was all said and done though. They seem to be full of broken promises. I was very dissipointed adn started off pretty happy. read more

The service at this location was quick and efficient. The cars which I used were all detailed wonderfully. I did leave my garage door opener in one and when I called they had already found it and had it waiting for me. The shuttle back to the dealership was quick and efficient. Yes, I will definitely use them again. read more

Very friendly and I appreciate the upgrade as they did not have my size vehicle I requested. I just wish they had showed me how to open the gas tank. read more

All Enterprise offices differ slightly and the managers rotate. I have had the good fortune of working with the above office and managers. Blake, John and now Barry not only know customer service, but the product continues to improve. The cars a clean, well maintained and ready when they say it will be ready. They keep me on the road in good comfortable cars - its like they are a partner in my business. read more

I am very pleased with the rental process at Enterprise. I was able to use my debit card with ease, I LOVED the Chrysler 200 I rented, it was very good on gas. The staff was very friendly. Also, my drop off process was no hassle. I have already made 3 more reservations for the next few months. read more