Keeping the 5 star service up after 9 years of incredible service from Toyota Rental Cars. Manager…read moreVictoria is amazing and a primary reason I continue to return and highly recommend. My last rental was a 2021 Toyota Sienna Limited Hybrid with low miles. I reserved the van months prior with them only having one or two in their fleet. The primary reason for a van was to use cargo space for my son's college move-in. Communication was strong from Victoria on a tight timeline of availability. Checkout out of the van encountered an issue with the rear seat that delayed my departure out of town 30 minutes. Ultimately it had to be taken in the garage and roughed up by Victoria who had to break it to fold. So I was told it would not be usable on our family 10 day trip. It was not a deal breaker and we still desired the vehicle. We later needed the rear pop up for friends we made it work. The van performed flawlessly and was extremely comfortable. The gas mileage was a staggering 33 mpg fully loaded. The round trip of over 2300 miles it averaged approximately 35 mpg. This van had all the bells and whistles on it, but ultimately it was the amazing comfort that won out. No soreness after up to 7 hour stretches. The check-in process was smooth by another employee with Victoria in a meeting. They told me an a large adjustment would take place with issues relating to the rear seat. Days later I saw the credit on my card and it was extremely generous and appreciated. I love that Toyota Rental Cars continue to be a 100% Toyota operation with newer low miles cars at a similar price you would pay any where else. If there is one drawback it's hours which have improved. Of course I will return and tell others this is where you go to rent quality automobiles and receive award winning service. Thank you Victoria.

Hertz seems to cut above the rest of its competitors. My particular experience was flawless from…read morebeginning to end. Checkout of the car was smooth. I had a Chevy Trax which was an upgrade with my status. Service was professional and speedy to get me on the road. The office was very blah, but clean with some seating. There were no other customers during my time. It's surprising this office has been located at the Regency Shopping Center for two plus years with no listing. It seems like a sleepy location, My low mileage clean car performed great with not a single issue. The return was just as smooth. Yes they are a bit more, but look for specials. I would recommend and will continue to use Hertz.

Flew into town overnight because my friend died and I had to drive from Virginia Beach 2.5 hours…read moresouth. Reserved a car and they rented it out before I got there. I had to walk a mile away to another car rental store to get a car from a competitor. I don't appreciate being lied to.

I love renting from National, mostly because of their amazing and friendly customer service, but…read morealso because of their Emerald Isle. So, when I got here and learned I needed to go to a counter, but they had a large fleet of cars and this was a larger airport, I wasn't too happy. But the service was very nice. I prefer to look through vehicles rather than having them select for me. In this case, I have top tier status with National and the guy before me with non status (comment was made about it being first time with National) was offered an "upgrade" and given a vehicle I would have chosen from the Executive Emerald Isle. When I get there, I'm offered a Mitsubishi Eclipse. I immediately said "No!" It took him about 5 minutes, but he found me a mid-size SUV, which is all I wanted. They should reserve the "upgrades" (if that was truly an upgrade the previous guy got) for those of us who rent on such a regular basis we're truly entitled to them based on our status. Then when I went to get the vehicle and noticed the size of their fleet, I realized there's no reason this location doesn't offer the Emerald Isle. I rent from many larger airports as well and many many tiny airports and understand why they need to do counter service versus the Emerald Isle, this location shouldn't have counter service. All that being said, the car was great. The service was fine. And I was out pretty quickly. As for National's customer service, one of the most annoying things is when I write a mediocre review like this they post this typical response: "...we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you." But they make it nearly impossible to contact them, so it's very insincere. If you want to reach out to me, PM me on this site, rather than posting these canned replies.

Disappointed that the service is not standard for National executive members nor any National…read morebusiness members where you skip the counter, chose your car (any reserved car in the executive aisle) and drive off (after a quick scan). Here, you have to go to the counter, present all the same info they already have, they had no cars, so they gave me some Mazda suv. Filled out the documentation got the keys and then drove off. Drop off was fine.

I rented a car from RIC on a 24-hour rental and returned it within the 24-hour window to the…read moreVirginia Beach location. Because the location was closed, I left the key in the drop box. However, I was charged for a late drop-off under the explanation that this location does not accept after-hours returns. If after-hours returns are not accepted, it is unclear why a drop box is provided. As a frequent Avis customer, I have never encountered this issue before. A 24-hour rental should be honored from pickup to drop-off. I would give zero stars if I could!

Should have read the reviews before I came - I live in California and rent with Avis all the time,…read morebut this experience was truly horrible and I would never come back. Extremely rude, unhelpful customer service, not even familiar with their own policies, poor inventory of cars. Go with Hertz or another rental agency nearby.

They are always friendly there. They work hard and take care when you get the rental they make sure…read moreyou know all the ends and outs of the car. Thanks.

Cam was excellent! He sat on the phone with me trying to figure out how to get a vehicle after the…read moreLaskin Rd. location dropped the ball. He was so patient and kind to a freaked out mom trying to pick up a lacrosse team from camp 5 hrs away.

Kudos to Luke at Enterprise... Just when I thought good customer service was dead, I get…read moresurprised... It's easy when things go right, but not always easy when things go wrong.. Due to an online booking glitch, the car I booked wasn't available... Luke called me in advance, apologized for the error and beat his brains out trying to get the car... He ended up getting me a really decent and super clean rental and really took care of me... You can tell he takes pride in being very professional and providing excellent service... Give this guy a raise and a promotion, don't let him get away, he's a keeper as us fisherman say!

Customer service horrible. Called me day of rental 45 mins before pick up that they didn't have a…read morecar for me with a reservation placed five days before hand. That was the day before my pick ups problem not 45 mins before.

Absolutely ridiculous, book a rental and get there to find out our phone number on file was missing…read more1 number apparently and they have no cars available. Completely unacceptable and unprofessional. Shut this place down.

I hope this company goes out of business. I will never ever rent from budget again. Wasn't my first…read moreand will be my last. I'll take my business back to enterprise. Which I rent from several times a year. Never have issue with them enterprise. First I received a non fully cleaned vehicle on the outside. Wasn't much of a big deal to me being we had a very minor snow storm. I rented the vehicle for two weeks (waiting on my purchase car to arrive) long story short I got hit with a 450$ clean fee. Called customer service said the reason for the cleaning was bc of dog hair. I don't put pets in my own vehicle nonetheless a rental. Then they came back and said no it was dirty inside...which was a lie just normal foot traffic within the car from getting in and out of the vehicle. I removed everything from the vehicle that my kids had left behind as I do every time I rent from enterprise. This company scams their customers and should be ashamed of how they do business. I don't care how bad you need a car go somewhere else. I am not someone that writes reviews but when a company lies and steals...I become a different person.

This place is hidden in the cut. I literally only seen it because my friend lives across the…read morestreet. I rented a car from here twice. It's a used car lot and they rent the cars they're selling so they're not in perfect condition but it's VERY affordable. I rented a small car and they told me they'd call me when a full size came back and I could swap it out free of charge. The lady working inside is very nice. They require a drivers license, full coverage insurance (they will call your policy holder to verify), & a $100 deposit. They accepted my debit card so don't worry if you don't have a credit card. They refund your deposit the same way you give it to them. If I remember correctly they also accept cash. The cars aren't extremely fancy but they get you from point a to point b which is all I needed. I would definitely recommend. *also to add, I'd call before going because their hours ref very promising. At least not when I went a few months ago. It was hit and miss. Lol nonetheless once you get a hold of someone they're very helpful. I'll def be using them whenever I come into town. It makes too much sense not to. *one more note, it's not the fanciest or jazziest of places but don't be scared by the looks lol they're friendly.

Please DO NOT BUY A VEHICLE FROM HERE I BROUGHT A VEHICLE BACK IN 2022 I paid my car note every…read moremonth on time I made sure because I always kept my own receipts so NOW IM ABOUT TO HAVE TO FIGHT IN COURT BECAUSE THEY CLAIM I MISSED only 2 of my payments out of the entire car note which I know to be false they only say that because I was coming in to make my last payment and they wanted more money I BROUGHT A 2010 dodge journey and payments were 258 and the ending price was $7000 and now I have to try to lawyer up because they sent the bill to there lawyers office they had a court hearing without my knowledge and determined that I have to pay $554 to there lawyers office and here I am in October of 2025 still dealing with this and the effect on my credit I've paid 2 vehicles off and never missed a payment I would go hungry just to make sure they were paid and not that $554 has now doubled and the lawyer now wants $1040 for late fees and sending it to collections it's so unfair and they take advantage of nice people and there fake tactics skills to get the cars out the doors and most people are unaware of when going to the dealership trust me I've learned my lesson ALL IN ONE WILL NEVER GET ANOTHER DOLLAR FROM ME ... their unprofessional rude and money hungry and my car broke down not even 2 weeks after driving it off the lot I had to pay $800 just to get a alternator put on the part was $200 and they charged me $500 to put it on my car complete highway robbery but it's my fault the car had 186000 miles on it but I needed a car and he knew that just to get it off their hands

The owner does not give a fuck about his customers and their livelihoods. I rented a truck through…read morethem and on the day of my move they informed me that they, in fact, did not have any trucks - and then he nudged me over to customer service which was even less helpful. I called again to get in touch with someone who could actually give me an answer and he hung up on me in frustration. Do not do business with this company. Heed my warning.