Tim and Jeff are true gentlemen. They take great pride in keeping their cars spotless, and are always patient, polite, friendly, and accommodating. More than a few times I have rented from them with the ease of a breeze, and more than once they have offered me upgrades and tips on getting the most out of what is now a gold membership thanks to Tim's expertise. I know Enterprise May drop a car off for you and that may be a necessity for some people, but it doesn't make up for the quality of service and reliability of this small shop. I only wish the company would stock them with a pickup truck on a full time basis! Great people and a great place to do business with. Thanks again guys for looking out for me. I will see you again read more

Hertz told me that they credited my credit card for rental truck since my insurance paid them. Just talked to my credit card and they never took anything off of my credit card so they are getting paid twice for for the rental. What a bunch if thieves. I would not recommend this place in Wareham. read more

I went back to this location simply because the other company had NO cars to rent when we needed one & we had no time to wait. I must be honest I was surprised it appears they have a new manager or employee named Tiffany, I'm guessing she was the manager & if she wasn't, well she should be!! she was a breath of fresh air. I was pleasantly surprised. she had a genuine concern for our happiness as customers. What a difference from the last time I was here As soon as we walked in, we were greeted with a smile and pleasant hospitality She made us feel very comfortable. Much UNLIKE the last time, I'm glad we gave HERTZ another try. & we will be returning when the need presents itself. We vacation on the cape at least twice a season. What a difference a person great personality can have on the overall outlook of a company. read more

Excellent Hertz location. Tim, the manager, is friendly, professional, and goes out of his way to help and make you happy. His customer service is absolutely outstanding. I now use no one but Hertz locally, and have used them numerous times over the last couple years, including several times when I needed something last minute. Tim has never let me down, and has always worked hard to get me into a vehicle, even when it hasn't been easy. I can not recommend this location enough. Very happy with my (multiple) experiences here. read more

Horrible service!!! I've been in a subcompact car since Saturday, after paying for a midsize vehicle. The Hyundai Accent that I have has mechanical issues and is filthy. Zach at this location has been very rude to me EVERY time I called he refused to give me a district managers phone number so that I could get into a safer vehicle!!!! I will be utilizing Enterprise from now on!!! read more

We wanted a compact car.. but got an upgrade to a nice economical White Chevy Sonic with good gas mileage. The rental cost was very fair and reasonable. It seems, however, the car had not been washed recently. Therewere squashed bugs all over the front grill and hood. We also later discovered while out on the highway that the windshield washer container was empty. The employees were helpful and courteous. Our AAA card was accepted for an additional 10% discount and 2nd driver added at no cost. read more

September 29, 2016: I arrived 30 minutes before my reservation time. Only one worker was on duty, and he happened to be the manager. The manager explained that he needed to vacuum a car before I took it. I had no issues with that and was happy to be accommodated. We did the walk around, signed the paperwork, and I took a seat. A few minutes later, a woman walked in and went behind the counter to look at some paperwork. I heard her mumble, "He is not getting an A for a B." Then she walked hastily out the front door to the manager who was cleaning the car I was going to rent. I could hear her scolding the manager about A and B pricing and said, "Change it." The manager stopped vacuuming the car, and they both looked at another car that was arriving. The manager and the woman came back into the store and, without a word to me, walked behind the counter. The manager did some computer work and a few minutes later said, "Your car is ready. We changed it to another vehicle." I said, "We already signed the paperwork on that car!" At this point, I was getting angry that my car was being changed and that I was being bait and switched somehow. I turned to the woman and asked, "What is your name?" She said, "Debra." I asked, "Why did you make him change the car and not communicate any of this with me?" She approached me and said, "We requested a car from another location to accommodate you." Debra had a confrontational stance in front of me. At this point, I was visibly angry and Debra made no attempt to diffuse the situation. I left before the situation escalated any further. I am very unsatisfied with my rental experience at this location. The way I was treated and the turn of events was unacceptable. I am hoping for some kind of resolution to make all of this right, so that I can continue to rent from this location as well as Hertz in the future. read more

I rent from this office twice a year. I have always had great service and a wonderful car. They are very professional and accommodating. I look forward to renting again in the fall. read more

I made a reservation on 5/31/16 at the wareham Hertz. I called back on 6/8/16, and no reservation. So, they apologized and said we still have a vehicle like the one you reserved. I called back on the day I was leaving 6/10/16, and no reservation. As you can imagine I was not pleased. He gave me the number of the manager who runs the wareham and falmouth location. Her name was Debra. I was not to happy with my lost reservations but stayed calm with her. She might have been the rudest person I have ever dealt with. She got me a car in falmouth; not the one I requested. And very rudely said "you are picking this car up today and not leaving it here right?" I said "yeah, i would of gladly picked up my original two reservations as well." "She said "Look it, lose your attitude or i wont rent you a car at all." I hung up on her and went too Verc in Marshfield. She essentially blamed me for the situation and treated me like I was two years old. I will never deal with Hertz again. read more

Absolutely horrible service!!!! I would rather walk than rent a car here again. When I rented my car the person behind the desk couldn't even get up and walk around the car to inspect instead he just handed me the keys and pointed out the window. I had to confirm which car it was by the plate!!! And then as I am driving down the road I notice it has an expired inspection sticker on the window, footprints all over the inside of the windows and low tire pressure indicator. When I called, of course they were already closed but I was told to keep driving and exchange my car at any hertz location and advised if I was pulled over that my license wouldn't be affected. When I returned the next morning to exchange the car after a 3 hour delay on by trip start I see that the car that was next to mine, had a valid sticker, but was told it is ok to drive on an expired sticker because it is a rental car and they go all over the country! Called today to talk to manager before returning the car and all they could credit me was a fraction of my charge because I had prepaid.....hmmmmm..... but it didn't stop them from putting a hold on my credit card when I prepaid. The only other compensation I was offered was a discount coupon on a future rental.....now why would they think I would ever rent from them again. Worst service I have had!!!! read more