Easy fast and friendly - great location and nice fast staff. The car was clean and I was in and out fast

First and foremost, the guy at the counter was rude. He charged me one-hundred-something dollars for picking up my car 20 minutes late. I was on line for 10-15 minutes and when I pointed that out, he said "that's crazy". I asked him to come with me to pick up the car so we could verify scratches or dings, and he said "he already did that at drop off" And refused. I went down to pick up the car and when I opened the door the stench of weed hit me in the face. It was like someone hot boxed in there 10 minutes prior. When I went to tell the guy at the desk he said "we didn't have a cleaner this week and I can't clean it because they don't pay me to do that." I asked for another SUV, he said they don't have any others. I asked for a refund and he told me I had to call hertz because he doesn't do refunds. I walked away because I was getting mad and I had already told him his customer service sucked. He said "You're just mad because you had to pay". He followed outside shortly thereafter with a receipt for the charge for the late fee and I told him to "get the f away from me" Now I have to be on the phone with hertz to get the REST of my money back. read more

Do not rent a car from this location service is terrible and will treat you badly. I rented from this location through an insurance company while my car was repaired. When setting up the rental they said they would pick me up from the car repair shop. I went later then I would have to go when they could deliver the car. After waiting for 30 mins for them to come and calling their phone with no answer. I called the insurance company to explain the situation and they were able to connect me. The Hertz employee explained they did not offer pick up service. I had to take an Uber to get to work meeting. Walked over there later and they did not have me listed on their rentals even though I talked with them earlier. They ended up finding it and I got the rental. It was not what I requested, since I asked for a sedan. The car crossover suv. Struggled to drive up hills and was a pain to drive. read more

I was told the price and told I would receive 200 dollar credit upon return. Instead I got charged an additional 278 dollars! There is no way to actually speak to anyone on the phone. Highly encourage everyone to avoid hertz at all cost they are a scam I will never use them again. read more

This generic email from the manager a few days before my Christmas rental says it all: Good Morning this is Jordan. I'm the branch manager of the Hertz-Rent-a-Car in DC Hilton. I'm reaching out because I see that you've booked a reservation with us. However, we aren't going to have enough vehicles returning to this location due to our renters extending through the holiday. Due to limited availibilty, I can put you on a waitlist so if any surprise returns come in, Ill reach back out to you and let you know if there's vehicles. However, availability is not guaranteed. I would suggest using your reservation at an airport location since they have more fleet. You can use your original reservation; just call the reservation line(1-800-654-3131) and they'll be able to modify your reservation to another location. We understand that you've chosen this location for your holiday and do apologize for the inconvenience. We hope that you will consider Hertz again in the near future. Jordan Roberts Branch Manager- DC Hilton read more

Not a great rental experience. In order to save the hotel parking fees and driving in the city, I decided to rent from this downtown location rather than pick up and return the car at the airport. Unfortunately this desk which is located downstairs on the Terrace level of the Hilton (I'm told it recently moved), had no employees there mid-afternoon during my pick-up and drop-off trips. A sign (pictured) was on the desk when I arrived and once I reached the employee, it still took him awhile to arrive. I will give him the benefit of the doubt and assume that Hertz has one employee doing everything and he/she has to run back and forth from the desk to the garage with every rental. When the car arrived, I'm glad I checked because the gas was only slightly over half full. So I had to return to the desk and have them note that error so I wouldn't be overcharged. Once bitten, twice shy. The car itself was great, so no issues regarding the make, model, or performance during the rental. Just too bad that they don't have a more robust staff and easier process for renting at this location. read more

Hertz Rent A Car - Car Rental Near Me - Washington, DC, District of Columbia

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They do not clean cars before renting. And don't care to return wallet, credit cards and money left by previous renter despite several attempts to return it. read more

Hertz Rent A Car - Found under the front seat - Car Rental Near Me - Washington, DC, District of Columbia

I was there to get a rental car at 1 PM. Sat there for three hours. while associates that work there walked past me and help other people. It made. No sense to have to sit there that long just to get a rental car. Ridiculous. read more

I ended up getting a type of car that I did not reserve and when I got to the car it was dirty. I was in a hurry so I ended up taking the car anyway read more

My 9:00am reservation was cancelled via phone call at 8:30am. No alternative plans, no attempt to make it up. Just, "we don't have a car for you." Guess I should have looked at Yelp first--this looks like SOP procedure. Even calling Hertz corporate I had to go through several layers before getting beyond the initial "well, there's no car, sorry." Finally got a car from DCA (had to reject one that absolutely reeked of marijuana smoke), only to have Hertz corporate renege on promised compensation. Just a total disappointment all around. read more

Be very aware. I returned a car on time to Hertz at this hotel, however I was later billed for two extra days (I returned on time on a Saturday morning, there were no staff present so I put the keys in the garage box as required, but my bill later showed that apparently I had returned the car on the Monday morning - I had not). It took me two months of constant emails to get my money refunded - no more than that. Make sure you photograph the vehicle and your actions. Not a good advert and a stain, and a pain, on a lovely holiday. Make your own mind up on what was occurring here. read more

This location has truly gone downhill. I hate to use the word ghetto, but I cannot think of another word that describes by experience. Last week, my wife and I waited 20 minutes for an employee to assist us. The counter was unattended for 20 minutes, even after we called the number for assistance. When a representative emerged, his eyes were bloodshot red and he wreaked of cannabis. I understand this is DC and use of cannabis has been legalized but where is the professionalism? Hertz condones their employees to provide this type of service? My wife and I do not pay these high rental rates to receive Alamo service and unprofessionalism. On top of that, this location NEVER has the type of car that you reserve. If I reserve a standard size vehicle do not give me a compact vehicle because you have no more vehicles. What is the point in reserving a vehicle? Honestly, we do not care to conduct business with this location again. It is ghetto. read more

Wish I could leave 0 stars. Tried to rent a car through my insurance while my car was in the shop and ended up stranded at a body shop. I sat on hold forever and the local shop never picked up or called me after being told multiple times I was going to get a call. I never ended up getting a car from them because they never showed up. read more

Surprised at the amount of bad reviews I read on this location. They are old reviews but still surprised. I rented a few times from here. Things went exactly how you would think. Wasn't no long wait, no hassle, cars were clean, prices are fine. Was in & out in like 10mins. The second time I rented was a bit longer of a wait but nothing warranting a bad review. I recommend this location over Union Station location. I would suggest of them adding some type of membership for frequent renters that offer a bit of a discount. Then they would definitely be the go to company. read more

I rented a car from this location and the car drove horrible on the highway. I called customer service and was instructed to change the vehicle at a location and hour away. I was told that I would be giving a discount when I return the car back. When I return the vehicle the counter guy shrugged his shoulders and said it was absolutely nothing he could do. Please beware of doing business with this company. Money is valued over customers. read more

As many of the reviews already say, I reserved a car weeks in advance and the day before my reservation Hertz called to say that they did not have any cars available. If this is a recurring issue - which it clearly is - Hertz should find a way to fix their clearly broken inventory and reservation system. It is completely unacceptable that they allow you to make a reservation without having the product. How do they expect me to find a new rental car the Tuesday before Thanksgiving? Now my husband and I have no way of getting to his family's for Thanksgiving. I am never trusting any Hertz location ever again and sincerely recommend that you do not reserve a car through Hertz. read more

The worst thing about it is no matter how many times you will rent a car from Hurtz, you will not get any discount, and joining as a member will only get you things faster, but no discount on pricing (At least this is what the woman at the counter told me). Now this is surprising, a place that rent cars, and that many companies use to rent cars from does not offer a membership? I don't know why. But it is what it is. Their cars are good, clean, and in excellent condition. Also they rarely charge you extras. Just add a membership option, and you will be the best. read more

This place has really gone downhill. I get that the hotel is doing renovations, but the last three times I've rented here there was exactly ONE employee running the whole operation. This lone employee looks up your reservation, then runs down to fetch the car, then returns. In the meantime, you're stuck waiting, and oftentimes the desk is just completely unmanned. God help you if there are people ahead of you in line, because you might be waiting for nearly an hour by the time the employee help you. I feel bad for the one dude who has to run this place, but seriously what happened here? Was the Hertz owner/franchisee just too cheap and fired everyone else? read more

Had to cancel weekend travel after this location called an hour before my pickup time to say that there were no cars available -- despite my reservation (set long before). AND I was charged a fee for this. I've called dozens of times but no answer. Do NOT rent from Hertz. read more

I'm a Hertz Gold member who has rented Hertz vehicles in over five different states. Largely I have had pleasant experiences. This location is by far the worst interaction I have ever had. I arrived at the location ten minutes early with my wife. The customer rep did not introduce himself and when I asked if they could accommodate our reservation he simply pointed at a sign with the location hours without saying a single word. My wife and I took the hint so we grabbed coffee at a nearby shop. When we returned at 7:30 AM no one was present. We waited until 7:40 AM and then my wife had a brilliant idea to call their location phone number. It was then the customer rep from earlier along with another customer rep walked to the desk. They reeked of a strong marijuana smell. It was apparent that they had just smoked pot. One of the reps had blood shot eyes. Regardless of where you stand on legalization I do not believe anybody should greet a customer high on any substance. Due to my hertz gold membership I inquired about a vehicle upgrade based on availability. They mumbled and just said no. Every question they could not comprehend what I was asking. I was in a hurry and just took the car class we had booked for. Lastly our car smelled of cigarettes and marijuana. Avoid this place like the plague - they clearly do not staff people who want to help you and avoid any opportunity to accommodate customer needs. read more

I'm no longer a big fan of this location. Horrendous customer service. I showed up for my confirmed reservation and was told "we have no cars available". WTF does the word "reservation" mean? It obviously doesn't mean "confirmed service" to Hertz. Clearly Hertz has been taking customer service lessons from Metro: "It doesn't really matter whether we provide the service we're advertising because we just can't be bothered to give a sh*t." Well, if I feel like it (unlikely), I MIGHT be your customer again in the future. Dear Hertz CEO: here's my 5-Star Gold Plus card back - I'm through with being loyal and I am not putting up with ignored reservations ever again. read more

The front counter staff here are fine; professional and friendly. The car itself was dirty inside with dog hair from a previous rental. However, it performed well with no issues. The only problem I had was self inflicted; we were at Gettysburg park and I locked the keys in the trunk. It was stupid but things happen. Anyway, called Hertz and they directed me to their toll free number. Hertz said they'd be happy to help but it would cost between $5 & $200. I declined and called my insurance, USAA, and they quickly sent help for my lapse in judgement., covered under my policy. It wasn't Hertz's fault but they didn't especially help either. Funny tho that the car had OnStsr installed...you'd think they could just unlock it for free. The signs at the counter and their business hours would lead you to think you can't return after hours but there is a drop box near the garage entrance on P2. read more

Update: new staff have turned this place around. Early closing hours on weekends still are a pain though. 12 noon is just getting a weekend day started! -------- Always a total pain. Slow lines, always away from desk (1 attendant) and poor selection of cars. Oh, and they close at 12 NOON on weekends -- seriously. read more

This Hertz location is unethical. I rented a car for an overnight trip to Baltimore on 4/7/18. I knew they there was a fuel charge for $10 a gallon of the tank isn't full. I filled it up before leaving Baltimore so I figured there might be a charge for a gallon, two at the most. But I was billed for $92.72 for a full charge. When I called customer service, she said I returned the vehicle with less than a quarter full. DON'T RENT FROM HERE!! read more

I am very sad to see the steep decline in Hertz quality. I have enjoyed having this location in my neighborhood, but have noticed poorer quality cars after the pandendemic. I recently ordered a sedan for weekend trip but was upgraded to a Dodge Journey becuase they had given away all the sedans. However, the car was very dirty, which I cleaned up with my own clorox wipes. I wouldn't have said anything, but then I noticed a sound coming from the rear wheels that was more noticable as I accellerated. Having picked up the car right before closing, I wasn't able to return it to the original location so I called the 24 emergency line and they told me to go to BWI (1hr drive) to exchange my car. When I arrived at BWI, I found the attendant but the waived me off saying there were no cars available. I tried to ask follow up questions and figure out next steps, but was again waived off, and told I could wait until 4am when new cars would come in. I left, driving the sub-par car back to DC and called the 24 emergency line again hoping to come up with a plan. They confirmed that I would have better chance getting a car from DCA, so after getting home from BWI at 2:30 am, I woke up and called the DCA Hertz at 7:40, but couldn't get through so I drove over their only to be told again they didn't have any cars. They told me to go to IAD, but when I expressed my frustration with having already driven to two other Hertz airport locations only to be turned away, they informed me I could wait 2-3 hours to get replacement or 30 minutes for a smaller car. Since I was now several hours late in leaving for my trip, I was happy to take the next car avialable. Having spent a good portion of my weekend, just trying to secure a functioning vehicle that I had reserved months in advance, I am very hesitant to use Hertz in the future and would advise others to consider alternative options. During and after this unfortunate experience, I communciated my frustration with Hertz and have not heard anything back. They seam to be struggling with basic logistics and by no means have the bandwidth to offer basic customer service support. read more

Bottom line: This Hertz branch imposes arbitrary and excessive charges. This is the location that turned me off Hertz after approximately 25 rentals with the company. When I returned the car, everything was fine and the receipt was as expected. Without any notice, I saw on my credit card statement a $300 surcharge for 'interior cleaning' when the car was returned clean. The location explanation of the charge changed repeatedly. While I am local, I suspect the location embraces arbitrary charges calculating that business travelers or tourists won't be able to dispute from afar. read more

Be very careful when you rent a car from this Hertz location. I did and when I received my final bill, they had added another rental from another customer to my bill taking it to hundreds of dollars more. When you return the car to this location, make sure they close out your bill while you're standing there and get a receipt for the rental that you scrutinize before leaving the premises. I had to speak with 5 different Hertz reps to sort out this fraud and get my bill corrected. For the trouble and inconvenience it isn't worth renting from them. Go elsewhere! read more

This pick up location is in the Hilton hotel near DuPont Circle. I made a reservation online for 8am pick up on 5/8/2017; arrived at 7:59 & two staff members were in the office ready to help. Unclear why an earlier reviewer said this location is closed? I had no prob reserving online and the pick up was easy. The entire process took 10 min. My rental had over 30,000 miles but it worked fine... I probably could have gotten a newer car at the airport but the convenience and lower rate made this location pick up a gem. After-hour drop off is also available. U just park the car in the designated Hertz space in the Hilton garage and drop off the key in the dropbox. I'd rent from this location again. read more

This is a TERRIBLE rental location. The staff have no interest in helping and define poor customer service. I was arriving less than 5 min late to the location, called and asked them to stay until I arrived. The desk agent said that he would not wait and that if I did not arrive by 6pm he would be gone and I would be charged for my rental. I arrived 1 minute after 6 and no agent. Full charge. I rent here frequently and find the cars shabby and the service poor. Rent from somewhere else, this place is bad news. read more

This Hertz location in Washington, DC gave me a faulty car (the brakes were not working). The location closed before closing time by 15 minutes; therefore, I was stuck with the faulty car in a city that is completely unfamiliar to me. Somehow, their car landed as my responsibility. It was more than 3.5 Hours before I was able to exchange a car. The next destination which was Union Station said that they were sold out but when I called to reserve a car there (@ twice the fee) - magically, cars were available. The Hertz attendant at Union Station wanted me to get in the car and drive 10 miles away to an airport, despite the fact that I told him the car was not working -- because clearly - it was better for me to put my life in danger for their faulty car. Therefore, I waited in the garage with the car (because there was no where else to go) Three and half hours later, I was forced to ride with the tow truck driver to the wrong location. Overall, It was not my responsibility to "nurse" their faulty car. It was an experience filled with poor customer service, negligent employees and poor product which could injury and/or cause death to a customer. I've contacted Hertz Corporation several times since the day that this incident took place and management is always "Unavailable" and the attendant has no palatable solution. Don't rent from Hertz. They do not value their customer's dollars, time nor their safety. read more

I will not rent here again and probably will not rent with Hertz in the future. I rented a compact car for a week. I showed up and discovered that they had closed their desk that was conveniently located upstairs by the Hilton Hotel check-in. I found a counter downstairs that was only identified as a Hertz counter by a 12 inch by 12 inch plaque. There was no representative at the desk. I called the number that was listed there to contact in case there was no representative there. The gentleman I spoke with was courteous and said he would be there in 2 minutes. He arrived 10 minutes later. The agent processed my rental and disappeared again to fetch the car. I'll be back in 2 minutes he said. About 10 minutes later he reappeared in a tiny 2016 Toyota Yaris. We inspected the car and found two large scratches and some damage on the rear bumper. After some more paperwork, I left having spent 40 minutes there. We started our journey to Ohio. The car was not thoroughly cleaned. There was hair and small particles of debris in the front and back of the car. There was a child's bottle under the seat and the trunk was not vacuumed (or not vacuumed well.) There was also a stale cigarette smoke smell that slowly revealed itself as the air freshener that was used dissipated. The car had no cruise control, no arm rests and not even a way to adjust the side mirrors other than rolling down the windows (in all fairness they were electric windows) and using your hands to move the mirrors. All of these things were annoying, but the worst was that the car was not safe. We started to hear a noise from time to time as we were driving. I couldn't clearly identify it. We stopped at a rest stop to eat and get gas and I noticed that the rear bumper had come loose and was dangling toward the ground. I was able to reattach the bumper but as I accelerated to get back on the turnpike, the bumper came unattached again. I called Hertz 1-800 number. After 30 minutes on the phone with their representative, we were told that there were some Hertz locations along our route but that they didn't have compact cars and that we could exchange it but would have to pay the upgrade fee. I explained that we didn't want an upgrade, we just wanted a car that was safe to drive and didn't feel we should have to pay any additional fees for a different car that was road safe. I then carefully drove the car to the nearest service station and purchased duck tape to try to secure the bumper to the car temporarily. At our destination I called the local Hertz outlet at the airport and they confirmed that they could only give me a car in the safe category and they didn't think they had any and if they did, it wouldn't be clean or serviced since being returned by the previous customer. I asked if they had other cars that had been inspected, cleaned and prepped for the next rental in another class. She hesitated and said, "Uhm, no. All the other cars we have are already reserved." She then informed me that she was the only person there and would not be able to go out and check to see what kind of condition the compact cars were in for some time, possibly a few hours. We ended the call with the agreement that she would call me back. In the meantime, we made a call to Hertz to check on availability of renting a larger car that day and were told they had inventory and would happily rent us one. This contradicts the earlier agent's claim that they had no cars that weren't already reserved and were unable to put us in a car that had been cleaned and inspected. Unfortunately we didn't hear back from the Hertz agent for several hours and it was after 9pm and we were unable to drive the 30 minutes at that point to exchange the car and the duck tape seemed to be holding. We made the trip back with no major problems. Upon returning to Washington, we still had the car for 3 days. I returned to the Hilton Hertz location to try to get an exchange. There was no agent there, I called the number again and was told he'd be there in 8 minutes. 36 minutes later he arrived. It was the same agent as before. He was friendly and explained the car he was driving broke down and he had to Uber back to our location. He then left to bring me another car and returned 15 minutes later. In total I spent 1 hour and 20 minutes there to exchange the car. Again, he was nice, but this is unacceptable. He also said the other locations should have exchanged my car for any available car they had regardless of car class due to the fact it was mechanical. I ended up with a Ford Focus which was also shabbily cleaned and had a jumpy transmission. It did the job for the remaining 3 days. All in all I will not rent from this Hertz again despite being the most convenient to my home and will probably not rent from any Hertz location again. read more

Reading all these bad reviews about this place shocking. My experience with it was great. The guy at work they're helpful and efficient. Actually there were several employees there. I don't understand the other less than stellar reviews because I was pleased as can be with the service. read more

Very unreliable! Twice I reserved a car here and twice they told me there are no cars available! If there is a demand for more cars, why don't they provide it! The person at the counter was nice, but it looks like he deals with this a lot. He left a line of people for over 20 minutes while he checked to see what cars came in. read more

This is the second time I used Hertz and I should have learned from my first experience never to use them again. I made the pickup reservation for 12 PM and when I showed up at 12, the location was closed. I was traveling for work and needed a car for that day. When I called, they told me I can change the pickup location but that it would be $200 extra. They told me I should have been there 30 minutes prior but I never received any notice that I needed to be there any earlier than 12. When I called to again to get a refund, they would not budge and I now have to pay more than I was originally supposed. I travel a lot for work but will never ever use Hertz again. I've always had a good experience with Budget and heard Enterprise was also good. Also, when I got there, another customer was waiting. The Hertz employee told the customer that he would be right back to help him rent a car but never came back to help him. read more

Horrible customer service. I crossed town to pick up a car I reserved three days in advance and they didn't have any available. Another customer behind me had the same issue. The guy at the counter was just like " yeah, sometimes we don't have cars, you can go pick one up somewhere else". Pathetic. read more

Service was TERRIBLE. WHen the car they rented us broke down after one hour. They had no cars to replace it with. They didn't have any cars in any surrounding locations, and they were very unhelpful. We had to go to another rental company just so we could leave for our trip on time. TERRIBLE AWEFUL NEVER AGAIN. read more

Worst Hertz location. Car was filthy, had only 3/4 tank of gas, tires needed air. To top it all off, they showed the car being checked out twelve hours before I got it. Because of limited weekend hours, there was no way to remedy the situation. Do Not Rent At This Location! read more

I'd give it negative stars if I could. We had a confirmed reservation for New Year's Day at 9 a.m. After walking a few blocks from our hotel to the Hilton (where the Hertz location is), we found the office doors open but no one there and the lights off. I had to call the Hertz 800 number only to be told that it was closed since it was New Year's day....the fact that I had a confirmed reservation meant nothing to them. They did offer a car at Dulles airport.....I told them that it was 40 miles away and that was totally not acceptable. I ended up calling Enterprise and they had car available at National Airport so we took that. Enterprise's daily charge was slightly higher than Hertz' and the one-way drop-off fee was 4x what Hertz's was. I did get Hertz to reimburse me the difference in the daily charge but they wouldn't reimburse me the difference in the drop-off charge. I was really disappointed with Hertz.....go with Enterprise, a much more professional organization. read more

I was in and out within 20 minutes. I didn't have a reservation and i was using a check card. Lawrence hooked me up.

Really wanted to like this place because the customer service was great and the entire rental process took less than five minutes. I called a couple hours beforehand just to make sure they had a car and they did and Trina was exceptionally nice. Honestly, she is the sole reason this place gets three stars. HOWEVER, an hour and a half into my trip I noticed that the state inspection stickers were expired. Exposing your customers to legal liability and potential safety hazards is just not OK. Hopefully I don't get pulled over on my trip and even more so--hopefully this car is safe. So, PSA--when you're renting a car, check the inspection stickers. read more