After calling the Georgetown location to confirm my rental reservation for a minivan, I was told…read morethat this type of car can't be guaranteed. I was very worried that when I showed up to pick up the van in two days it would not be available. I needed the van to move my daughter out of her college dorm. Mesi was working and told me that she would call me as soon as the delivery of minivans arrived at the Georgetown location so that I could show up earlier to guarantee I got the van. She took my cell number and called me earlier the following day to let me know that she had a van for me! Mesi went above and beyond to make sure that my move went smoothly!

It's not as bad as the reviews here would have you think. You just have to know how to rent a car…read moreand you'll be fine. Check the receipt before you initial and take the key: If you return the car late (usually past a 30 minute grace period), yes you will be charge a a fee, often an extra day's worth. if you pick up the car before your pick-up time, you are literally renting the car early. They tried that on me once. I stood there, calculated it out, saw what was happening and called them out on it. Have them change the return time and you'll be fine. Inspect the car before you drive it out of the garage, inside and out, (check the heat in winter, a/c in the summer) and yes that includes the gas tank. If you leave with half a tank, you're only required to bring it back half a tank. Write down ANY damages or scratches you see on the slip, you want to do this! Keep the damage slip for proof for at least two weeks after the rental. That's just common sense. If there's an error in charges, contact customer service via their website forum, they always respond/fix it within 24 hours. If you want to make any changes to your reservation before or during your reservation, call the 800 number. It's just so much easier. No, just because you have a reservation doesn't mean your car will be ready. That's not how car rental companies work anywhere in the US. (Unless you're a high-tier rewards member.) Yes, there is an additional fee if you use a debit card. All the rental companies have this posted on their counter and their websites. Yes, if you are under 25, there is an extra fee. Get a AAA membership to avoid it. Yes you are responsible for any damage that happens to the car, including a flat tire. If you want good rental deals, use Autoslash.com. Get Avis Preferred or Budget Fastbreak. It's free and will save you a lot of headache. They make commission on the upsell, but you can pre-select your choices by having their memberships. Yes this location is high-trafficked, but that's why people use it! I never had a problem with the counter folks. Yes the garage is dark and the garage folks aren't all that friendly. But if you spent 8 hours a day, 5-stories under in mostly darkness, how friendly would you be? Know how to rent a car. You'll be fine.

The manager at this location, Lee Fletcher, is a terrible person, total jerk, no help, completely…read moreincompetent, and a big detriment to Budget, which we use often and otherwise are satisfied with. He invented some policy that we have never encountered in hundreds of Budget rentals, prevented my wife from renting a PRE-PAID car, and refused to offer any solutions or work arounds. This location needs to close and Lee Fletcher needs to be terminated immediately - don't wait until the end of the day - get rid of him now! Less than one star, negative 5 stars if I could. I very rarely give negative reviews, have always had excellent service from Budget, but this was such a terrible experience for us that I had to say something.

Clean cars, fast service, emerald lane was fabulous…read more Long line to exit during peak hours Easy to return Needs long tram/bus ride to get to and from terminals Plan for 15-30 minutes travel to location for pick up and drop off Walking is available through airport. Distance is approx 30-60 minutes

Danny at the Catholic University Enterprise location was the absolute best. Our experience did not…read morestart out great; however, when Danny got involved he provided us with excellent customer service. We will forever be Enterprise customers.

First and foremost, the guy at the counter was rude. He charged me one-hundred-something dollars…read morefor picking up my car 20 minutes late. I was on line for 10-15 minutes and when I pointed that out, he said "that's crazy". I asked him to come with me to pick up the car so we could verify scratches or dings, and he said "he already did that at drop off" And refused. I went down to pick up the car and when I opened the door the stench of weed hit me in the face. It was like someone hot boxed in there 10 minutes prior. When I went to tell the guy at the desk he said "we didn't have a cleaner this week and I can't clean it because they don't pay me to do that." I asked for another SUV, he said they don't have any others. I asked for a refund and he told me I had to call hertz because he doesn't do refunds. I walked away because I was getting mad and I had already told him his customer service sucked. He said "You're just mad because you had to pay". He followed outside shortly thereafter with a receipt for the charge for the late fee and I told him to "get the f away from me" Now I have to be on the phone with hertz to get the REST of my money back.

Do not rent a car from this location service is terrible and will treat you badly. I rented from…read morethis location through an insurance company while my car was repaired. When setting up the rental they said they would pick me up from the car repair shop. I went later then I would have to go when they could deliver the car. After waiting for 30 mins for them to come and calling their phone with no answer. I called the insurance company to explain the situation and they were able to connect me. The Hertz employee explained they did not offer pick up service. I had to take an Uber to get to work meeting. Walked over there later and they did not have me listed on their rentals even though I talked with them earlier. They ended up finding it and I got the rental. It was not what I requested, since I asked for a sedan. The car crossover suv. Struggled to drive up hills and was a pain to drive.

check in and check out was good and fast. Shannon was helpful with the car, and the other woman was…read morehelpful when I returned the vehicle.

Just don't use them. They don't honor your contract/reservation. Completely ruined our travel…read moreplans, we got multiple confirmations and notifications our car was ready for pick up to be told, rudely, they had no car. When we called (after having to leave the office/garage where they have no cell coverage) their Presidential Club number they suggested we try their location 7m away for a maybe car, then told us to use another rental, which we should have done to begin with. We will never use Avis again and suggest you save yourselves some trouble as well.

The people at this location are complete CROOKS!…read more I tried to rent a vehicle on August 25th and was denied service because I had a debit card and they required a credit check. Fine. The issue is that Budget charged me $50 on top of a $60 fee from Expedia. When I contacted Expedia, they refunded their $60 charge, but I am STILL trying to get my refund of $50 from Budget. Their customer service line SUCKS and they will not provide a phone number so I can talk to someone. They will only communicate through email. I have NEVER experienced such horrible customer service from a vendor. Plus they won't give me back my money for a rental that I didn't even get to use!!! Absolute crooks!

Ok service. Customer service representative didn't explain the pricing situation well leading me to…read morebelieve that I was going to be charged $165 to return the car to the airport rather than $165 total for the 2 day rental. Didn't know how I was being billed until I got the receipt.

False accusations for car damage. False accusation that I did not return the car. For goodness sake…read moretake photos of EVERYTHING, and go rent elsewhere.

I rented originally from the Dulles airport, with a brand new Hyundai Kona with 500 miles on it. I…read moredrove the to the Westin in DC for an overnight stay. The next morning, I went into the garage and the car was completely dead. I had not left the lights on and sometimes this happens with new cars that have been sitting for too long. I thought I was in luck when I realized this Hertz location was located in the Westin. The staff came into the garage and tried to start the car -- completely dead. The following is a recap of 17 different issues that transpired over the next 15 hours: Issue 1: They had to uncover the lock to try the physical key and open the door -- they didn't use a proper screwdriver and used the physical key instead to pry off the cap, keying the door in the process! Issue 2: They thought the battery was dead, but didn't have a battery jumper onsite, so said I would have to call Roadside Assistance. Issue 3: I had to leave for several meetings and I asked if I could swap the car with another one that they had on site. They said they could not accept a Hyundai or Kia because they get broken in all the time. Instead, I had to call Roadside Assistance. Issue 4: I called Roadside Assistance and after a 15 minute hold, they said they could send someone onsite, but it could take up to 1.5 hours. I had to leave for my meeting, so I asked if the roadside visit could be scheduled for 4 pm when I was back onsite. They said that would not be possible and I would have to call back. Issue 5: I ended up having to take 3 Ubers throughout the day since I didn't have a working rental car -- $103.44 later. Issue 6: That evening I called Roadside Assistance and after a 20 minute hold, they said they could send someone with a battery starter. Issue 7: Roadside Assistance texted that it would be upwards of 90 minutes to come onsite. Issue 8: Roadside Assistance arrived and tried multiple times to jumpstart the car with a battery starter. Car would not start after multiple attempts. Issue 9: I had to call Roadside Assistance again. After a 20 minute hold, the system transferred me to a live person and I was disconnected. Issue 10: I had to call Roadside Assistance again. After a 20 minute hold, they scheduled a 2nd tow truck to come. I told them that the garage clearance was 6'5". I asked if I could head to Reagan Airport to get a replacement car first, or if I had to wait for the tow. Roadside Assistance said they did not know -- it depends on the staff at Reagan. Issue 11: I received a text from the tow company that it would take 2 hours. Issue 12: I realized that 2 hours would put me past the 11 pm closure at Hertz Reagan Airport, so I wouldn't have the car for my next morning's meetings. I called Hertz Reagan Airport directly to see if I could pick up a car before the tow arrived. No one picked up. Issue 13: I called Roadside Assistance again and after a 20 minute hold, I asked them if I could pick up a car before the tow arrived. They did not know and tried calling Hertz Reagan Airport directly -- no one picked up. They said to just go and take my chances. Issue 14: I had to take an Uber to Hertz Reagan since my rental car didn't work: $45.37. Issue 15: Successful rental car pickup at Hertz Reagan and arrived back at the Westin hotel, *before* the 2nd tow truck arrived. Issue 16: 2nd tow truck arrived, taller than 6'5" in height. They could not enter, but would try a battery jumper instead. Issue 17: Despite me telling Roadside Assistance exactly where the car was located in the garage (P2, Yellow Section, near the Hotel elevator), and telling the tow company the same information, I spent 15 minutes wandering the garage trying to find the tow truck driver with the battery jumper. Final Resolution: Driver was able to jump start the car and I drove it to the surface, where he towed it away. Total resolution time - 9 am discovery; 6 pm re-engaging Roadside Assistance, 12 am successful tow. Most of this could have been avoided if this Westin Hertz location looked out for the customer and swapped cars to begin with.

Although Enterprise has reached out to me in an effort to resolve the matter, I am still…read moreexperiencing issues with this rental. When leaving work yesterday, an oil‑change light/sensor came on. My concern is why the vehicle was not properly serviced before being rented out. There have been multiple issues with this rental, and I am struggling to understand how it passed inspection. Enterprise needs to improve the quality and readiness of the vehicles provided to customers.

My experience at the Enterprise location at 2301 Bladensburg Road, NE this morning was extremely…read moredisappointing. I reserved a compact vehicle the night before and informed the representative that I would arrive at 7:30 a.m. when the branch opened. At the time of the reservation, there was no indication that this would present any issues. Upon arrival, however, I was informed by the Enterprise representative, Mr. Danny Calder, that no compact cars were available and that only a Jeep remained on the lot. Although I was told I could take the Jeep at the same rate, I expressed concern regarding the comfort and practicality of driving a much larger vehicle. I also explained that if I was not comfortable with the Jeep, I would return to exchange it for the compact car I originally reserved. Throughout the interaction, Mr. Calder was noticeably nonchalant, impatient, and unprofessional. When I inquired about the 15% discount for rentals over three days--something I was instructed to request when making the reservation--he stated that he would need to cancel and rebook my reservation because it was "booked online." I clarified that I had spoken directly with a representative the night before and had not booked anything online. When he requested my ID and insurance, he handled the documents in a manner that appeared hesitant and uncomfortable, which further contributed to the unprofessional tone. I also asked about the federal government discount that I have consistently received in the past. He initially stated that they "don't do that," which is incorrect, and only applied a 5% discount after I presented my federal government ID badge.Despite having a reservation for an early pickup, I still had to wait for the Jeep to be cleaned, causing additional delays. This undermines the purpose of reserving a vehicle in advance to ensure a timely and efficient pickup. Overall, I am extremely dissatisfied with the lack of professionalism, the failure to honor my reservation, the inadequate discount, and the overall customer service I received. Additionally, Mr. Calder did not assist with adjusting the seat or demonstrating basic vehicle functions--assistance that the Pentagon Police ultimately provided when I arrived at work. These are tasks that should have been addressed at the time of pickup but were not. This experience could have been handled far more effectively, and this location has significant room for improvement. This has been the most disappointing experience I've had with Enterprise. I picked up the vehicle this morning and drove directly to work at the Pentagon. On my way home--only about twelve minutes into the drive--the fuel light came on. It is unacceptable and unprofessional to provide a rental vehicle with virtually no gas. This issue requires immediate attention and corrective action.

I bought the fuel option for my rental. My Tucson has a fuel capacity of 14.3 gallons, I was…read moresupposed to be charged $3.4x per gallon for Budget to refuel the car. I was charged $101.35 to refuel my car. That means that I was charged $7.09 per gallon to refuel. I talked to customer service and they said they refilled 22 gallons which is absolutely impossible as the fuel tank capacity is only 14.3 gallons assuming I drained the tank dry. That means I am being defrauded by Budget and they are filling other cars up with my money. I was promised a free upgrade and when I got to the place to pick up my car in Boston I was told they didn't have any upgraded cars to give me. Instead I got the worst car in the fleet. It had a bad bounce in the back end that vibrated the car at any speed over 60. Frankly, it was dangerous. I was able to trade it for another car in Middleton Pennsylvania. I drove that car for 3 miles and discovered it didn't have USB jacks that worked and cigarette burns in the passenger seat. So I returned that and got a THIRD car. It had an issue that turned off the front radar until it decided to be on and then it would slam on the brakes randomly as I changed lanes. Another dangerous car. I called customer support and they said there is nothing they can do. I believe there is something they can do. 2 out of 3 cars were dangerous, all three were broken. It's not a good look.

So only the person picking up the car can be inside for this budget. So, if you have kids or…read moreluggage leash them to the lamp right outside. Or they won't let you rent. (Meanwhile one of the employees has their mask under their nose). [eye roll]