rented a large suv through Expedia l, arrived at location 15min prior to scheduled reservation…read more hand my credentials over to be told they couldn't contact me to confirm I was coming. I did in fact confirm through expedia via email confirmation but apparently that isn't good enough. real issue is vehicle confirmed but nothing available at the location. vehicle was rented early enough to have one available on site.

I had a rental agreement through insurance. The pick up point and date had been already agreed to…read morebe January 30 at 11 am with a representative of this location, they even decided to call me 1 day after I had made the reservation to make sure everything was ok. What a surprise, today January 30 when the time came and I went in person to pick up just to be told that they don't have any cars. Best part? They wanted to reschedule me 1 whole week later. Strongly encourage to avoid enterprise as a whole, not the first time I had this experience and had to go with hertz.

Been working with ERC for years and years and during this difficult period, we still have no…read morecomplaints

Enterprise completely dropped the ball on this rental…read more I confirmed my reservation the day before, completed the online check-in, and had every reason to believe my vehicle would be waiting for me. Instead, just 3 1/2 hours before my scheduled pickup, I received a call saying they didn't have a car. There was no solution offered--just a canceled reservation and a last-minute scramble to find transportation for a one-way, long-distance trip. Thankfully, National saved the day. I opened the National app, booked a vehicle within minutes, and everything went exactly as it should have. No hassle, no excuses, no surprises. The most baffling part? Enterprise and National are owned by the same company, yet the customer experience couldn't be more different. Enterprise left me stranded at the last minute, while National delivered exactly what they promised. That's why I'll continue choosing National whenever I have the option.

Fast and great service, they also have affordable prices. Cars are very nice and clean!! Definitely…read moreworth it ,I will be back to rent again...

This place is trash !! I started the process of getting a rental the same day for 2 days went to…read moreget the money for it just to have the guy rent the car to someone else the same day ! Please make this place the last stop for renting any type of vehicles or services. I wish they had a negative star for this establishment. It needs to be shut down!!

Wonderful customer service is always a plus to me. In general in this type of service business one…read morewould expect general courtesy but the Budget rep was awesome & friendly! Easy location from Memphis Airport. Taxi fare a bit high. $15.00 for a 2 mile drive. Hmmmm... rolling eyes... is this for real??? As always good choice of cars to pick from. I'll definitely try and rent from this location again.

I've been a customer of this Budget franchise twice…read more The first time, about ten years ago, they quoted me a price on the phone that included mileage at no additional cost. Then they charged me $600 more for mileage after assuring me there would be no charge for mileage. The perky lady on the phone and the small print in the contract told ENTIRELY DIFFERENT STORIES. The second time -- today 3/1/21 -- I brought a rental in to extend usage for a few more days while my truck gets repaired. They had been charging me $40/day -- fair enough -- but suddenly they raised the rate to $120/day for the next 5 days. So I dropped the vehicle off and went to Enterprise. This may not be TECHNICALLY dishonest, but it reflects a pattern of what we attorneys call SHARP DEALING -- on the very edge of dishonesty -- that seems to characterize this Budget franchise. It is owned by a group called The Memphis Landsmen. Don't do business with this company. They are out to deceive you and empty your wallet -- by trickery.

If you have to rent from them ...do yourself a favor and go to Cordova or to the Poplar location…read moreand hopefully get Candace. She is sweet and will make the process less painful. She is A1 with the customer service.

Budget rentals is the worst company to deal with. The road side assistance that you pay extra for…read moredoesn't help. Had a wheel brake on the trailer due to it being previously cracked already and Ended up having to get a hotel and wait a whole day for a repair. Also I don't know where the wheel and tire are... probably caused a pile up on the highway somewhere. This company is terrible and should be shut down.

I will use them again, definitely!…read more I need to move a bike. He went the extra mile to get a van!

Liberty was a great host!! Communicated with me in a timely…read moremanner. Answered my questions. The vehicle was clean, drove smoothly, and had no complications on the road. We used to vehicle to take a trip to Nashville. We were visiting from Florida. Reliable Rides made it comfortable for us. Thank you!