The car was really nice, this was a business trip . I will for sure look into this rental company in the future trips to the Oakland area.

Hats off to you for saving my family's road trip by having a van ready and available when your competition failed to honor their commitment and left is high and dry. You are low key, few words but you get the job done at a reasonable rate. Don't have to spend much on advertising or publicity. Just keep waiting to pick up the ball when the national chain fumbles. I checked their website and they are still offering the 15 passenger although they can't provide them when you go to pick it up! Next time I will avoid the middle man. read more

If Only i could leave negative stars. I made a reservation on line for A twelve passenger van for my birthday 9/6. I received email conformation of my reservation and when we arrived to pick up said van. They were closed for the read more

Avoid this place in every way you can! Horrible customer service. The guy at the front desk who helped me was rude and looked like he had a bad day. I had to return two rentals in the 3 weeks I had my car in the shop. Kia's contract with only this company do I had no other choice but to rent through them. The first car they provide ran good, until two days later, the brakes were bad. The 2nd vehicles engine light came on the 2nd day. Please take care of your vehicles so people don't have to take time off of work to exchange. Also, train your employees on customer service. Thank you! read more

Where to begin.... First, I tried to contact this company via their "Contact Us" link on their website and never got a call back. So I called and told the lady I wanted to rent a 12 or 15 passenger van. She said they were out of the 15s, but had the 12 available. I said okay and she took down my information. Before we ended the call I confirmed if the pick up location was at their Riverside location. She said she had started it for San Bernadino, but would call Riverside for me and just transfer it over. I happened to be driving by the Riverside location and decided to drop by and see about extending the rental for a day. The guy at the counter said he never got a call from their San Bernardino location and didn't have anything available anyway. I ask him to follow-up with the San Bernardino location, but he said everything is booked. I told him that they should not be making commitments they couldn't live up to and at the very least should give a courtesy call. He said he'd see what he could do and would call me back in an hour. Well, you guessed it. No call. It really irks me when someone advertises using the "locally owned, quality service" bit, but provides worse service than any of the major chains we've used. You just make other local business owners look bad. I definitely won't use this place again and would caution anyone who is relying on quality service or dependability. read more

The place to go for beyond reasonable rates! Reliable and all about customer service!

Just a short, simple, straightforward review... Larry and Alexander are both great individuals whom conduct their business equally as efficient professionals and amiable "friends around the bend". The vehicle selection is above par and the daily rental fees are absolutely "better than" you can assuredly expect to pay at one of the larger National chains. As long as you have the basic paperwork in hand, you'll be in, out and on the road in less time than it took for me to generate this review. read more

Great rental! The owner/manager was extremely accommodating as we were looking for a weekend rental on a Friday at 3. Van was clean and user friendly. Great experience. Will definitely use this company in the future without hesitation. read more

If you're looking to rent a van quick and easy, then this is the place. Me personally, I'm not looking for great customer service as long as you have what I want, give me what I want and make it as easy as possible to get it. Larry is a great guy and he will take care of you. Thanks America's Xpress, I will be coming back. read more

Horrible customer service. Made me feel like he didn't even want me to get a rental car told me my insurance may cover it but I already told him I have full coverage? So I don't understand how it wouldn't cover a rental car for 4 days in the same city...I said thanks for absolutely no help he said "no problem" with a laugh. I called so I could make it easy that was a mistake I wouldn't recommend this place read more

Wow Diane was amazing, Was in and out in 20 mins with a new van for the weekend. $70 cheaper than anybody else! No bs Diane was super helpful and took her time with me. Will return. read more

About three weeks ago my husband and I went here to rent a van after ours broke down. We were desperate to get a van at an affordable price since we had our three kids (all in car seats!), four bikes, and a bunch of gear. It being Sunday at 11:30am, this was one of the few places open. Not only did the owner wait until we arrived (minutes before they were scheduled to close), but we were in and out with a clean and new Town and Country for just $75. We are so grateful that it worked out but he made the process so easy, which meant a lot when we were so stressed on everything else. Thanks so much!!! read more

Rented our 15 passenger van very easily & with no major credit card needed! Customer service was outstanding, the van comes with a full tank ( you must fill back up before dropping off) so it's very convenient. Highly recommend this place! read more

Quick simple check out. Okay customer service. Two things that one can tolerate. Car was not cleaned from previous user. Used soda can was found inside the middle console. Not clean or shinning at all. I was sent there by Kia while they serviced my car. read more

This company is worth 10 stars. A group my daughter performs with rents vans from them on a consistent basis. Each year I am asked to drive them to and from the airport which includes pick up and drop off if the vans. Every time I have encountered the staff they have been friendly and warm. They go above and beyond to make our experience pleasant. Well, this time was above and beyond expectation. My daughter hit the van with my car. I was ready to go in and be charged an arm and leg for the damage. Instead, I was met with kindness and grace. He buffed out the area before assessing it to make sure that I would only be charged for the real damage. Not only did I leave feeling relieved, I left there feeling that he truly cared about me as a person. I highly recommend this company and am so thankful for their kindness and care. Great job!! read more

Their Cars are much older and their rates were 15 dollars more a day than enterprise. I was stuck renting from them when all other agencies were out of rental vehicles. When I arrived they were very helpful got a weekly rate of 199.95. Their hours are very inconvenient for returns they close @ 5 on weekdays and 2 on Saturday and 12 on Sundays and no afterhours drop. When I was charged 43.65 for one extra day I mentioned the price point was outside of what they offer I was told you signed the contract. Don't make the mistake I did don't sign the contract. I will avoid this compay in the future I suggest doin the same. read more

Omgosh I will never go to any other place than here! Larry was amazing! Each Spring break we rent a 8 seater and he doesn't disappoint us with a clean and safe vehicle. I love this place and love the service! It's economical and a super awesome place to go when needing a rental! read more

The van was nice and clean but what REALLY irritated me was that we filled up the tank less than 1/4 of a mile from the location, literally right up the freakin street. When the pump shut off, it meant the tank was FULL. YOU'RE NOT SUPPOSED TO "TOP IT OFF" in ANY car, that gas goes back in the tube anyway!! So when we dropped it off this guy says "the gas tank isn't full, the indicator has to be PASSED the line, that will be a $7 charge"... are you freakin kidding me?? The tank was FULL! Luckily I wasn't in the mood to lay into him, but I was definitely pissed. I know it's only $7 but it's the principle and really felt like a scam to me. For every car that gets rented just charge them $7?? Dishonest and bad business! Anyway, nice van, shady business. read more

We needed a rental van quickly and I called several places, ended up renting here. The van was clean and served its purpose. I like that they were open early on Saturday and Sunday. Renting/returning was a breeze. Diane was super helpful. The only reason I'm dropping a star is because our rental didn't come with unlimited mileage like it would've with other rental companies- it was 200 miles/day, .20/mile after that. Luckily, we only needed it for a short trip to Orange County. read more

Have been using them for 2 years now. Van specialists ! Great inventory & the team of Diane & Larry are a pleasure to work with. In & out , no BS, great people. If you are looking for van rentals in the IE look no further. Thanks Diane & Larry. A+ read more

America's Xpress Rent A Car - Car Rental Near Me - Riverside, California

My mom and I have been renting from Ms. Diane and Mr. Larry for a few years and customer service is 100% awesome. Their rates are reasonable and getting in/out of the office with a rental is no problem. They take pride in making sure all vehicles are clean inside/out, maintenance is kept up & customers are satisfied. read more

Diane is always very nice and helpful towards her customers. The cars are clean and look very nice. Sometimes you can get a free upgrade to a higher tier car if they are out of that tier car. Prices aren't bad either. read more

Well, I have to say that all the previous reviews were spot on. I chose to go here rather than the "big" rental places just for the fact that every time I go to the others, they're dirty inside and out and you get a piece of junk unless you "upgrade" and get the same car I did for a few dollars more a day. The owner is nice as can be, and is out there washing and cleaning the cars himself. I'll go back again for sure. read more

Our van was filthy. Food crumbs all over a seat. A very dirty windshield. Dust all over the inside. My sinuses started acting up as soon as I got inside. The van smelled. Take some pride in your work and quit taking your customers' loyalty for granted, please, or I will go elsewhere from now on.. read more

Great customer service!!! Larry did an awesome job to get us a van for our youth trip!! We will definitely be coming back and renting from him in the feature!! read more

I use this rental place for my business. They are efficient and courteous! You are in and out on your way very quickly! Great service.

Couldn't have been nicer, or easier. I needed a car for a few days for a business trip to Arizona and was frustrated with the long waits and generally careless attitudes I had experienced with national car rental chains. I am so glad I called America's Xpress! Great prices and wonderful customer service. I will definitely return whenever I need a car! read more

I cannot say enough about the cars and the service from America's Xpress. I can always rely on them, especially for larger cars. Not only are they the best deal in town, but the cars are the cleanest and the staff puts Nordstrom's to shame when it comes to customer service. read more

This place is awesome! I rent a lot of different vehicles for different occasions here from convertible Mustangs for "date night" to vans for "family vacations" Diane and Larry always take good care of me and make sure that I have the right vehicle for the right event, they provide "old school" customer service instead of a "take a number" approach which is why America's Xpress Rent A Car will continue to have my business. If you have a need to rent a vehicle, do not hesitate to call Diane or Larry. I promise you will be satisfied and will become a return customer. read more

Great Company with very friendly Staff! Pricing is the cherry on top! Very Clean and Reliable vans.