A reservation was made for me after I was rear ended in a car accident, injuring my back and a few other places. I had an appointment and I arrived a bit early and was told they don't have a car for me. I was told to wait and there was a vehicle coming. Instead of the SUV I was supposed to have, after waiting an hour and 1/2, I was put into a low Nissan Sentra. Although they did have an SUV, they gave it to another customer right in front of me. They tried to tell me this was all the insurance approved. So I took the vehicle with a huge stain on the passenger seat and a streaky windshield. I asked my representative to check for me and she said I was approved for the SUV and would call to see if I could exchange it. They stated they had no available SUVs in the entire city available, even with me agreeing to go to another location. I drove this vehicle for 3 weeks in the 100 degree weather. Anytime I was at a stop light the a/c blew hot air. When I went to turn it in, I had to wait over an hour to return the vehicle. Then I was told that I was late bringing the vehicle back, but don't worry, he would fix it for me. (My SUV had just finished being repaired)
After a miserable 3 weeks driving a vehicle that was painful anytime I got in and out, the guy had the audacity to ask if I had received 5 star customer service! So I told him the truth, caught him lying to me, claiming my representative never called to exchange the vehicle (I was standing right next to her when she did call multiple times!) and I was on approved for a full size car. (Another lie!) He then asked if I would like a free upgrade on my next rental from them. Really?! I only had the rental because some guy rear ended me! I reminded him he had plenty of chances over 3 weeks to improve the horrible customer service I received and they failed to do it. They get one star because I can't give them 0 stars! read more