I Never Got What I Paid For I paid for custom gap fillers, and they don't fit. Which means I spent $300 on a product I cannot use. That defeats the entire purpose of my purchase. I bought these pieces to actually wear them, obviously. When Heru Grillz refused to adjust the ill fit so that I could wear my gap fillers as intended--and then lied to the bank to block my refund--I was left with no choice but to seek justice in the court of law. And he didn't even show up. Before any of this, my only expectation was simple: to receive custom gap fillers that actually fit my mouth. Instead, what I received were two pieces so poorly made that they were never going to fit properly from the start. The first day I tried them on, the right side fell out. When I notified him, his response was nasty, dismissive, and accusatory--as if I was the problem for expecting the product I paid for to fit. Later that day, I discovered the left side was painfully tight, leaving my mouth sore with a noticeable shift in my bite. That alone should tell you everything. Through this experience, I have since learned that the gap fillers Heru Grillz made for me were destined not to fit because he lacked the proper craftsmanship and skill required to make them fit correctly. He didn't follow the most basic professional protocol: he only molded my top teeth instead of taking full top-and-bottom impressions, which are required for a true custom fit--especially when designing pieces that sit between teeth rather than over them. On top of that, the pieces themselves are bulky and poorly structured. They have thick "bat wing" plates instead of proper supportive hooks or a clean, stabilizing crossbar. No professional jeweler would ever design gap fillers this way. Multiple jewelers I consulted afterward refused to adjust his work at all--some because the stones made it too risky, others because the craftsmanship itself was so flawed. One even questioned whether he was the actual maker or just a middleman. And yet, when I reported the right piece falling out the very first day, his solution was for me to "just squeeze it," which highlights how absurd and unprofessional it was for him to tell a customer to bend diamond-set metal with their fingers as if that were appropriate. Ironically, one of the main reasons I trusted him in the beginning was because he falsely associated himself with Met Gala-level craftsmanship. The 2025 Met Gala theme was Dandyism--a celebration of Black elegance, creativity, expressive fashion, and impeccable attention to detail. When he displayed several Met Gala mouthpieces on Instagram and implied he created one of them, I believed he had the skill to execute something far simpler for me. Unfortunately, none of the pieces he displayed were actually his work. He never crafted any of them. And it shows. If he had the skills he claimed, this would have been a straightforward transaction. He would have delivered quality work, earned repeat business from me, and left me a satisfied customer. Instead, he chose shortcuts, disrespect, and avoidance. At the end of the day, my gap fillers are sitting in a box--unwearable, unused, and unfixed. I am out $300. Heru Grills failed to deliver the product I paid for, and his actions crossed the line of ethical business practices. All I wanted was what I paid for. read more

Got 14k 8's top and bottom while I was in town and had them shipped to Oregon with no issues. The set came out great - would highly recommend Heru to anyone looking for quality fronts read more

Great service, always looks out for someone like me within the community and always presents me with opportunities to grow and learn. Forever grateful. read more

Did know I was a grill person until my lady convinced me to get us a set. We went to Heru Grillz and laced with the Kemetic gold grillz. I definitely recommend seeing them for you mouth jewelry needs. read more

If you need a ICED OUT GRILL this is your man!!! Top of the line products and very professional

Great grill came out great! Definitely recommend. Took one day less than the 10 days awesome.

Heru is professional and provides excellent products for the price, hands down. He explained to me the process step by step and I appreciate that when receiving a service that impacts my appearance read more

I have been back 6 times. Great energy and customer service great quality. I have found my grill spot for life.

The Attention to Detail that comes from him is unmatched. He also offers a dynamic selection of grills for all kinds. we worked out a great Price and the value is unbelievable. Thank you so much for everything Perry @HeruGrillz will be revisiting and sending my friends. read more

Heru is putting out quality products that are attracting top entertainers and atheles. His reputation is growing fast on the west coast.

Man he put up being quite sure exactly what it was I wanted at the time the non stop texting and gave me a top notch piece and most def will be back what I love most is he told me when he'd have a sale who does that? read more

similar story: https://www.bizapedia.com/ca/heru-grillz-llc.html - Purchased: June 19, 2024 at Leimert Park Juneteenth Festival. Business took place up till Sept. 25, 2024 due to my traveling, his repairs and my distance from the business. -Payment was upfront through Zelle -Confidently said that he was capable of doing the design, though it is a new style for him and gave the impression he is a fairly new business as well. Stated it would take 7-10 days to complete the order but would take 14+ days, on EACH attempt. Stated free shipping option, but when my friend who also ordered from him requested shipping, he stated he charges a fee $10-$15...Each interaction I had to drive close to 2 hours to pick up, try on, and when it wouldn't fit--create a new mold for the grillz. - His company policy, from his website and that he verbally stated was after 3 attempts a refund will be issued. When I was not content with the last attempt, each try the grillz were defective and wouldn't fit on my teeth nor stay in my mouth. He refused to give a refund. He stated he needs to make another one, that I don't understand how grillz are made and I am at fault? Also stated, that I "wasted his time and money with each repair".. - His way of resolving was to try another remake, making it the 4th attempt. I refused and stated I am not content with the product, lack of accountability on his part, and I would much rather not do anymore business with him; simply follow your own policy. He was disrespectful enough to only address my MALE friend with me and dismissed my complaints/request for a refund. -He LACKS customer service and is DISHONEST. I really wanted to support a Black Business but he is sadly not a good business man. - Through his instagram, @heru_grillz, you can find his work. But, through further investigation, he uses other people's work as advertisement and pretends it's his own. -Photos will be attached. Also to show the uncleanliness of his working process seen in his hands/fingernails... everything just didn't seem that sanitary. He could not accept his shortcomings and failure to do my order. From his Refund Policy: "Although it is rare mistakes do happen", it happened and he won't own up to it. I was very patient the whole process but I did not like how he handled things. Update: I was refunded after weeks of back and forth. Reviews are helpful so do your research before purchases like these. read more

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The gentleman who helped me was very professional. I highly recommend him. I did have some issues, but he immediately took care of it as a good businessman. read more