I refuse to shop at big brand pet stores and always choose to shop smaller family owned shops. The…read morepeople here are nothing short of kind, helpful and caring. I was able to meet one of the owners at one of my visits and you can tell he really takes pride in his store. He even called me after I had to get a different flavor food due to my usual being out of stock to alert me of a product name change. Who does that anymore!!! Will always choose to shop here and bonus! They have a pet wash station!

We brought two large dogs here to use their self service dog wash. The lady who works here was very…read moreaccommodating and very helpful. She explained how to use the equipment and provided us with everything we needed, such as a rubber brush, towels, and soap. They also have a dryer for the dog, which is convenient. They have many types of gourmet dog food and treats. They also have supplies, dog clothing and things for your yard. It's a really great store. They have raw food, dry food, wet food. They offer a military discount. They also have a club one can join to get discounts. I highly recommend this store!

The service here is unmatchable! I reached out on a Monday trying to get a quote and even though…read morethey were closed, someone still messaged me! That is what I call out of this world customer service! I showed up today to get my doggies cake and she wrote her name beautifully on the cake! I was very impressed! It was only $18.50 for a larger frozen cake! She even threw in some treats to try which were a huge hit with my dogs! I will certainly be coming back here to get some toys, treats, and more for my fur babies!

everyone here is so helpful. Always offering you free trial bags for your dog or cat. They even…read moreoffer a military discount! The food is. You are not gonna find these foods in H-E-B and you won't even find 99% of them at . My money stays local! Dave O.

*NOTE: This review is for a specific groomer, Lexie, and the other friendly staff at the salon*…read more I have taken my pup to several pet grooming business in the Austin area for several years, never quite satisfied with what I get for the cost. It's to the point where I have just started grooming her myself and only going in for nail trims (still scared to do those myself!), which are usually still unsatisfying jobs for the whopping $15-20 they charge (ex: leaving cracks down to the nail bed, snags at the ends, and often drawing blood). However, I took my dog in recently for a simple nail trim and was talked into their current special of a grind, ear, and teeth cleaning for only an extra $2 by a super friendly salon staff member (Why not? It's only $2!). I have to say that I have never seen anyone handle my typically anxious dog so gently and still managed to trim her nails to the perfect length (short enough I don't have to come back within a few weeks), grind them to a pleasant rounded tip with NO snags or cracks, a good ear cleaning and teeth brushing, and at the end of it all: my dog not shaking like a maniac when she is returned to me. And all in a quick 5 minute walk-in appointment. Very satisfied and happy to write a positive review for a chain business that I would usually avoid.

I am genuinely stunned by how we were treated at this location, and particularly by an employee…read morenamed Rachel. We brought our dog, Pippin, in for his appointment with our children in tow. During check-in, we were told his vaccination records needed to be emailed from our veterinarian. Fine -- I immediately called the vet and was placed on hold while trying to get exactly what PetSmart was asking for. Apparently, being on hold with another business was taking too long for Rachel. Instead of showing even basic patience or professionalism while I actively tried to resolve the issue, Rachel was extraordinarily rude, condescending, and openly hostile toward us. I was standing there juggling my phone, our children, and trying to comply with her request while being spoken to in a way that was so unnecessarily nasty that I was nearly in tears. We weren't yelling. We weren't causing a scene. We weren't refusing to provide anything. We were literally trying to do what she told us to do. Despite that awful beginning, we remained polite, Pippin stayed for his service, we were told that he did great, and we even tipped. Imagine our surprise, then, when we attempted to book again and discovered that Rachel had apparently placed us on a DO NOT BOOK status. For what, exactly? Our dog wasn't reportedly aggressive. We weren't told that he behaved badly. We weren't abusive to staff. We didn't refuse to pay. We didn't create a disturbance. In fact, we left believing that, aside from Rachel's astonishingly poor treatment of us at check-in, everything had gone well. I called the store after discovering the ban, hoping there had been some misunderstanding. Unfortunately, my interaction with Rachel only reinforced my impression of how she communicates with customers. If there is a legitimate, documented reason that Pippin cannot safely be serviced, I am completely willing to hear it. His safety and the safety of employees matter to me. But if a customer can be quietly blacklisted because an employee became irritated that obtaining veterinary records at her request took longer than she wanted, that is an alarming way to run a business. I have rarely encountered someone in a customer-facing position who made me feel so unwelcome while I was actively trying to cooperate with them. Management should review exactly what happened here, including who authorized the do-not-book designation, what reason was documented for it, and whether that reason is consistent with what the grooming staff actually observed and told us about Pippin. We were kind. We complied. Our dog did well. We paid. We tipped. And somehow we walked away banned. Absolutely unacceptable.

friendly service every time. good variety in stock. I enjoy shopping your sales. bill zread more

They have a good selection of pet products, some you probably wouldn't find at the other larger…read morechain stores but, the prices are higher. The staff are pleasant and helpful. The low point for us is their pet washing facilities. The water nozzles are extremely hord to manipulate, the water sprays everywhere because some of the fittings at the wall leak badly, very limited supplies to comb, clean ears and such. They have recently started rationing drying towels and frankly if they didn't offer small, threadbare ones people wouldn't be forced to use more of them. Don't see a return trip there.

We have used them 3 times now for a week at a time in most cases. They are AWESOME! Everyone who…read moreworks there is SO friendly. The place is always clean and well maintained. I hate being away from my cat but she loves going there and sometimes looks bored when we bring her back home, haha! Get the "postcards" - they are SOO worth it!! Thanks Whiskers, keep up the excellent service!!! Angie and Russell Philips, Ashe the cat

This is adorable pet boarding facility that also has a little store. I went in this store to buy…read moresome pet grass. The people who worked there were so helpful, kind, and accommodating. This store is a wonderful place to go if you're looking for a small thoughtful gift for a cat owner. They have these wonderful peacock feathers for $1.75 each. They have great candles as well as other things. The decor is homey, quaint, and comfortable while quite stylish. They have ample parking. I will definitely be giving this store my patronage.

What can't I say about Sean?! The guy is amazing. When we come in with Greta & George his face…read morelights up with that huge smile of his. He knows my husband & i, as well as the dogs by name. He knows all the products, even some they don't carry & gives us his personal opinion. His knowledge is crazy good! Dear Tomlinson's corporate, please don't move him anywhere. He is truly the best staff member you've ever had at this store. All your staff are crazy good, but Sean tops the list. Let's see how big we can get his head with the great reviews! He deserves it. Sean, thank you for being you & caring so much. We appreciate you more than you know!!! Stan & Steve.

Love this local pet supply store! Everyone is so friendly and they are always hosting rescue cats…read moreand dogs for adoption events. For Christmas they are taking donations for local shelters and having their Pound for Pound Challenge to help local rescues with food all year long. Last year they donated 175,000 pounds to local rescues. They are such a great local business. They have great selection of cat food! Fun cat trees and beds! Go check them out!

Savannah (Georgetown location) did a beautiful job grooming Cooper, my Aussiedoodle puppy. This…read morewas Cooper's first groom. Cooper was already standing and laying still with at home frequent bathing and daily brushing, however is a wiggle worm with touch around his eyes & face. He was perfectly calm and happy upon pickup and Savannah made a recommendation on what I could do from home to get him used to the sound of shears for his following appointments. IMO a little more training in the store front on volunteering VERBAL communication with customers could help the experience be better. Out of the 4 times in this shop, I was ignored 3 times. On the appointment day for grooming a nice young lady did go out of her way to open the door for Cooper and I (it was raining).

They did a wonderful job with my sweet but difficult husky, Xena. The groomers and customer…read moreservice. Truly appreciated them being positive. Xena is so clean and smells so good! Thank y'all for a great experience.

Omigosh, it is IMPOSSIBLE to find the correct YELP entry for the Tomlinson's Four Points, 7301…read moreRanch Rd 620 N Ste #110, Austin, TX 78726. So in lieu if me spending another 25 minutes unable to find the correct entry, here is my well overdue review. The folks here and wonderful, sincere, caring and true animal lovers! They treat our dog as if she is the only dog in the world, and a wonderful one at that! Great selection of foods, treats and toys with no pressure sales. We love this place, as does our dog, highly recommended.

The staff are extremely helpful and knowledgeable. They have several healthy pet food options and…read moreare fairly priced.