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    Wag Heaven

    4.6 (25 reviews)
    Closed 9:30 am - 7:00 pm

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    1 day

    Response rate

    100%

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    Nala - all clean :)
    Elizabeth U.

    Tried the self-serve dog bath for the first time today. Total game changer! The tubs are high enough that my back didn't hurt - no bending over - which always happens when I use our bathtub. In and out in 20 minutes ($16). The dryer is extremely efficient and quiet enough that our rescue, Nala, wasn't bothered by it. Will definitely be using again!

    Dogs playing with Jolly Egg. They love it!!!!!
    Jacob C.

    Just stepped in for the first time and instantly fell in love!!! The store has a wide selection of healthy dog foods, unique dog toys (not found at big box stores), and a convenient, well equipped self serve dog bathing station for only $14. We bought 2 toys and will be back for bathing and dog food. Love supporting small, local business with nice owners.

    Tink getting shampooed!

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    9 months ago

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    Photo of Jusak Yang B.

    Jusak Yang B.

    Helpful 1
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    2 years ago

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    Jusak Yang B.

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    10 months ago

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    Jusak Yang B.

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    8 months ago

    Always so friendly and helpful! Been coming here for our dog food since we moved to Georgetown!

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    Jusak Yang B.

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    Photo of Jason H.
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    2 years ago

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    Jusak Yang B.

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    2 years ago

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    Jusak Yang B.

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    3 years ago

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    Wag H.

    Thank you so much fro your kind words.

    Helpful 3
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    2 years ago

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    Photo of Jusak Yang B.

    Jusak Yang B.

    Helpful 1
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    1 year ago

    Extremely nice staff and they have everything you need to get the job done. My dog is 125lbs and doing this at home make a mess.

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    Jusak Yang B.

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    4 years ago

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    Wag H.

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    3 years ago

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    5 years ago

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    5 years ago

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    Wag H.

    Thank you thank you...As a local business your kind words mean a lot.

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    Photo of Leslie J.
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    6 years ago

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    Wag H.

    Thank you thank you

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    Photo of Ray T.
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    38
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    5 years ago

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    Wag H.

    Thank you thank you. Means a lot.

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    4 years ago

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    Wag H.

    You are so kind. Thank you.

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    3 years ago

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    Wag H.

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    4 years ago

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    Wag H.

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    Photo of Rachel S.
    99
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    6 years ago

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    Jusak Yang B.

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    Photo of J. S.
    231
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    6 years ago

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    Jusak Yang B.

    Thanks for the kind words!

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    4 years ago

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    Jeff M.

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    7 years ago

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    Jusak Yang B.

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    4 years ago

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    Wag H.

    Thank you so much for your support.

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    6 years ago

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    Jusak Yang B.

    Thank you, Jenna, for the kind words and for shopping local.

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    7 years ago

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    Jusak Yang B.

    Thanks, Cindi! We appreciate you supporting local!

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    Ask the Community - Wag Heaven

    Review Highlights - Wag Heaven

    The dryer is extremely efficient and quiet enough that our rescue, Nala, wasn't bothered by it.

    Mentioned in 3 reviews

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    PetSmart

    PetSmart

    2.0
    (75 reviews)

    *NOTE: This review is for a specific groomer, Lexie, and the other friendly staff at the salon*…read more I have taken my pup to several pet grooming business in the Austin area for several years, never quite satisfied with what I get for the cost. It's to the point where I have just started grooming her myself and only going in for nail trims (still scared to do those myself!), which are usually still unsatisfying jobs for the whopping $15-20 they charge (ex: leaving cracks down to the nail bed, snags at the ends, and often drawing blood). However, I took my dog in recently for a simple nail trim and was talked into their current special of a grind, ear, and teeth cleaning for only an extra $2 by a super friendly salon staff member (Why not? It's only $2!). I have to say that I have never seen anyone handle my typically anxious dog so gently and still managed to trim her nails to the perfect length (short enough I don't have to come back within a few weeks), grind them to a pleasant rounded tip with NO snags or cracks, a good ear cleaning and teeth brushing, and at the end of it all: my dog not shaking like a maniac when she is returned to me. And all in a quick 5 minute walk-in appointment. Very satisfied and happy to write a positive review for a chain business that I would usually avoid.

    I am genuinely stunned by how we were treated at this location, and particularly by an employee…read morenamed Rachel. We brought our dog, Pippin, in for his appointment with our children in tow. During check-in, we were told his vaccination records needed to be emailed from our veterinarian. Fine -- I immediately called the vet and was placed on hold while trying to get exactly what PetSmart was asking for. Apparently, being on hold with another business was taking too long for Rachel. Instead of showing even basic patience or professionalism while I actively tried to resolve the issue, Rachel was extraordinarily rude, condescending, and openly hostile toward us. I was standing there juggling my phone, our children, and trying to comply with her request while being spoken to in a way that was so unnecessarily nasty that I was nearly in tears. We weren't yelling. We weren't causing a scene. We weren't refusing to provide anything. We were literally trying to do what she told us to do. Despite that awful beginning, we remained polite, Pippin stayed for his service, we were told that he did great, and we even tipped. Imagine our surprise, then, when we attempted to book again and discovered that Rachel had apparently placed us on a DO NOT BOOK status. For what, exactly? Our dog wasn't reportedly aggressive. We weren't told that he behaved badly. We weren't abusive to staff. We didn't refuse to pay. We didn't create a disturbance. In fact, we left believing that, aside from Rachel's astonishingly poor treatment of us at check-in, everything had gone well. I called the store after discovering the ban, hoping there had been some misunderstanding. Unfortunately, my interaction with Rachel only reinforced my impression of how she communicates with customers. If there is a legitimate, documented reason that Pippin cannot safely be serviced, I am completely willing to hear it. His safety and the safety of employees matter to me. But if a customer can be quietly blacklisted because an employee became irritated that obtaining veterinary records at her request took longer than she wanted, that is an alarming way to run a business. I have rarely encountered someone in a customer-facing position who made me feel so unwelcome while I was actively trying to cooperate with them. Management should review exactly what happened here, including who authorized the do-not-book designation, what reason was documented for it, and whether that reason is consistent with what the grooming staff actually observed and told us about Pippin. We were kind. We complied. Our dog did well. We paid. We tipped. And somehow we walked away banned. Absolutely unacceptable.

    Wag Heaven - petstore - Updated August 2026

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