I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

From the owner: Chuck’s Auto Parts Solutions is your trusted source for premium recycled OEM, remanufactured, and…read morenew aftermarket auto parts. With over 52 years of family-owned and operated excellence, our third-generation team proudly serves customers nationwide from our state-of-the-art facilities in Douglassville and York, Pennsylvania. From engines & transmissions to body panels, wheels, tires, headlights, taillights, and interior components, we carry parts for nearly every make and model 2008 and newer. Our vast inventory is constantly growing—adding up to 135 new vehicle listings daily—ensuring we have the parts you need, when you need them. Each part goes through our quality process—cleaned, inspected, tested, and graded for an accurate part description—so you can buy with confidence. Plus, we offer nationwide shipping and our available LIFETIME part & FULL labor rate warranty coverage for true peace of mind. Whether you’re a repair shop, dealership, or DIY car enthusiast, Chuck’s delivers Quality Parts, On Time, As Described.

My neighborhood, Advance Auto, is great. I needed headlights and wiper blades, and they had…read moreeverything I needed and answered my questions about the products.

After finally finding a reason to spend a rebate card I got last summer, I popped in here to grab a…read moresnow remover/ice scraper for my daughter's car. It's a typical auto parts store. I was greeted upon entry, I asked the guy behind the desk if they had any in stock before I start roaming all around and he pointed me directly to them. The stand was pretty flimsy with pickings post winter storm Gail. The employee told me to hold on because they had just got a truck in and he would check the stock in the back. He did and came back with 2 other options. He suggested the one by Auto Craft and thats the one I went with. I'm not sure if he knows me from another life because I truly hate making decisions and he made it quick and simple by suggesting what he thought was the best one. #WINNING Great customer service always wins in my book and off I went, one satisfied customer. I'll be back!!

I come to an auto part store with expectations of receiving auto part advice or assistance. Well…read moreunfortunately due to the rain I wasn't provided that. Instead I received a smug comment from a female telling me how my man can change it, oh I guess because he is a man. When I said he doesn't know how, then she says "well then you can do it". I found her comment and attitude to be sexist, offensive and arrogant. After searching for assistance on the internet and still not able to get the bulb back in the light fixture, the Mgr came out and wasn't able to get the bulb into the light fixture, as well. I thanked him for his attempt and went to the dealership. The woman rep. was a reflection of the rude and unprofessional service received throughout many industries. Proper customer service training is truly needed.

I went into get my battery checked and let me just say the people that works are here so patient…read moreand helpful! Huge shoutout to Alex for helping me out and changing my battery. You made the process so easy for me! Not to mention it was so hot outside and he came out and really fixed everything for me without any hesitation. Awesome customer service, would definitely reccomend!

Without a doubt, the worst car experience I have ever had. I brought my car in because the…read moreAC/Heating/Defrosting system was not operating. Twice over the next two weeks, they called to tell me the repair was done. When I turned on the car both times, those systems were as inoperable as before. Did they think I wouldn't notice? Plus, the manager was persistently rude and impatient every time I called to check on progress or on parts that they had ordered. After the second time they said the repair was done, I asked for a refund. They referred me to the corporate office. No apologies, no acknowledgement at all. I am disputing the $1,000+ bill, for which I received absolutely no service. Oh, and I've heard nothing from corporate. Avoid Pep Boys at all costs is my advice. Incompetent and rude.

They put new tires on my wife's car She got a flat recently…read moreand we couldn't get the lug nuts off they were so tight it stripped out her tire wrench. We had to get an impact wrench to remove the lug nuts, what a joke! The wannabe mechanics need some training at this location. Thanks for putting us in a really bad situation!

​For the store on Reisterstown Rd, Pikesville. This morning I went there to get engine oil; met a…read morenice and patient cashier/customer service rep. As ditzy as I was, he helped me with questions and installations of the products I bought. AAP, this young man took care of me, and​ that was a fantastic experience.

Thanks to the patience and hard work I received from hannibal i so very pleased with the service I…read morereceived. He was very knowledgeable and also very kind. Thank you

Came in for some wiper blades. And Wilson helped me see what my options are. He show me the…read morecheapest and also showed me the higher end. He was very helpful. He went above and beyond his calling. The store I general was extremely clean. The stew fed to customers fast and precisely. Great job!!!

Great automotive part store. The facility was nice and clean, and the staff was pretty…read moreaccommodating and helpful.

My review is over 2 years overdue. I was treated like an object. No one listened or acknowledged…read morewhat was communicated to these people. I reached out and was contacted by Shaun. Communicated didn't want to finance the car. Paid more than half down then was led to sharonda beal to what I call contract under glass. This is where the blizzard eminated. All that was said to them was ignored. Instead of saying if you pay the vehicle now would save you much, WHICH WAS DOABLE. Car was financed without my knowledge, kurich shield extended warranty was added without my knowledge 2400 twenty four hundred dollars. Zurich shield nano technology product supposedly applied to vehicle without my knowledge approximately 1300 twelve hundred ninety five dollars. Percentage rate over 22.00 which I didn't know. And contract said I was aware actual price of car 28,000 dollars. I did not know this. I am responsible because I thought I was communicating with people. 4/22/2026 was the first time I physically had the chance to read the contract, because someone printed it from the flash drive I was given. Please always insist on a physical contract. They should be ashamed of themselves.

I had a radio replacement done today. Service was great tech guy named Torrey was very helpful with…read moreassisting me with my radio. Antwerpen okayyyy

Same day service to install a dashcam after calling to inquire. Made an appointment half an hour…read moreout, then was in and out of the shop in 45 minutes. Flawless installation, courteous service.

Service was excellent with knowledgeable technicians. Great experience from start to finish. Camera…read moreinstallation completed in 1 hour. Would definitely recommend.

by far the worst mechanic shop I have ever been to. I was in there as a United States Army service…read moremember and had the police called on me due to the fact of me about my oil change taking over four hours to complete. I then proceeded to get a no trespass order put against me. I will never be returning to the store even if I could.

I have called this place MULTIPLE times to get a general idea of cost and time for a repair…read more Without fail, the people who answer tell me to leave my name and number and that they will call me back. Without fail, I have NEVER gotten a call back!! I have waited 2-3 days each time (between calls). I have also explained that i have called before and I am still told, "we will look it up (the repair) and call you back". To date, no one has called back. I have had the needed repairs handled elsewhere. I wouldn't let these guys work on my car for free. There is no customer service, really, it's is non-existent. I can't imagine, not will I find out, what the service would look like if they actually had my car in the shop.