Honestly....RUN, RUN....RUN!!! These are thieves with sweet tongue…read more Took in my car for alignment and was told it cost $85. After the job, which was not properly done, I was given a charge of $116.60, with explanation that it includes service tax. Why? Service tax of 31.60!! It turned out that the charge was changed to $110 instead of $85 without my consent. This is very unprofessional. So, please run and never look back because this is one "black business" that is very crooked, devious, deceitful and Unscrupulous!!!!!!!

Absolute criminals. It's a wonder how these guys are still in business. Such a let down. Charged me…read morefor oil change and tune up. I went to pick up my car and checked right there in the shop and noticed they hadn't changed the oil. the owner refused to give me a breakdown of all the repairs done. At this point I was skeptical about any work that was performed. He called the police on me and lied that I was drunk and disturbing his business. Imagine calling the cops on a black man in this current climate. And he is also black. When he finally decided to reluctantly change my oil, they put in regular oil, knowing fully well my car only took synthetic oil. Horrendous experience They are a bunch of crooks and liars. Extremely dishonest and dangerous. They also constantly threaten other ppl that leave negative reviews with comments like "I know exactly who you are". Can you imagine!! How dare you try to threaten ppl because they provided you their personal info for billing purposes. Criminals!!!

I come to an auto part store with expectations of receiving auto part advice or assistance. Well…read moreunfortunately due to the rain I wasn't provided that. Instead I received a smug comment from a female telling me how my man can change it, oh I guess because he is a man. When I said he doesn't know how, then she says "well then you can do it". I found her comment and attitude to be sexist, offensive and arrogant. After searching for assistance on the internet and still not able to get the bulb back in the light fixture, the Mgr came out and wasn't able to get the bulb into the light fixture, as well. I thanked him for his attempt and went to the dealership. The woman rep. was a reflection of the rude and unprofessional service received throughout many industries. Proper customer service training is truly needed.

I went into get my battery checked and let me just say the people that works are here so patient…read moreand helpful! Huge shoutout to Alex for helping me out and changing my battery. You made the process so easy for me! Not to mention it was so hot outside and he came out and really fixed everything for me without any hesitation. Awesome customer service, would definitely reccomend!

I had a great experience at Pep Boys! The service was excellent, and I want to give a special…read moreshout-out to Matt for his outstanding customer service. He was professional, helpful, and took the time to make sure everything was handled properly. Matt made the entire experience smooth and stress-free. Thank you for your great work and for going above and beyond!

Without a doubt, the worst car experience I have ever had. I brought my car in because the…read moreAC/Heating/Defrosting system was not operating. Twice over the next two weeks, they called to tell me the repair was done. When I turned on the car both times, those systems were as inoperable as before. Did they think I wouldn't notice? Plus, the manager was persistently rude and impatient every time I called to check on progress or on parts that they had ordered. After the second time they said the repair was done, I asked for a refund. They referred me to the corporate office. No apologies, no acknowledgement at all. I am disputing the $1,000+ bill, for which I received absolutely no service. Oh, and I've heard nothing from corporate. Avoid Pep Boys at all costs is my advice. Incompetent and rude.

Staff who helped me today is extremely patient and helpful! I got declined to a battery install in…read moreanother competitor store but AAP in this location helped me with no hesitation at all!

​For the store on Reisterstown Rd, Pikesville. This morning I went there to get engine oil; met a…read morenice and patient cashier/customer service rep. As ditzy as I was, he helped me with questions and installations of the products I bought. AAP, this young man took care of me, and​ that was a fantastic experience.

Came in for some wiper blades. And Wilson helped me see what my options are. He show me the…read morecheapest and also showed me the higher end. He was very helpful. He went above and beyond his calling. The store I general was extremely clean. The stew fed to customers fast and precisely. Great job!!!

Great automotive part store. The facility was nice and clean, and the staff was pretty…read moreaccommodating and helpful.

My review is over 2 years overdue. I was treated like an object. No one listened or acknowledged…read morewhat was communicated to these people. I reached out and was contacted by Shaun. Communicated didn't want to finance the car. Paid more than half down then was led to sharonda beal to what I call contract under glass. This is where the blizzard eminated. All that was said to them was ignored. Instead of saying if you pay the vehicle now would save you much, WHICH WAS DOABLE. Car was financed without my knowledge, kurich shield extended warranty was added without my knowledge 2400 twenty four hundred dollars. Zurich shield nano technology product supposedly applied to vehicle without my knowledge approximately 1300 twelve hundred ninety five dollars. Percentage rate over 22.00 which I didn't know. And contract said I was aware actual price of car 28,000 dollars. I did not know this. I am responsible because I thought I was communicating with people. 4/22/2026 was the first time I physically had the chance to read the contract, because someone printed it from the flash drive I was given. Please always insist on a physical contract. They should be ashamed of themselves.

I had a radio replacement done today. Service was great tech guy named Torrey was very helpful with…read moreassisting me with my radio. Antwerpen okayyyy

The team at Sound Solutions is great. They came recommended to me by a friend and they didn't…read moredisappoint. They were able to upgrade my 2011 vehicle to a new digital experience. They walked me through the process over the phone -- deduced my requirements and a quick snapshot of dashboard they ordered a head unit that matched my interior and looks like it came with the vehicle. They ordered all the parts and adapters so all my factory tech (steering wheel, backup camera) works as it always has. Their value was great and service was super fast.

Same day service to install a dashcam after calling to inquire. Made an appointment half an hour…read moreout, then was in and out of the shop in 45 minutes. Flawless installation, courteous service.