My neighborhood, Advance Auto, is great. I needed headlights and wiper blades, and they had…read moreeverything I needed and answered my questions about the products.

After finally finding a reason to spend a rebate card I got last summer, I popped in here to grab a…read moresnow remover/ice scraper for my daughter's car. It's a typical auto parts store. I was greeted upon entry, I asked the guy behind the desk if they had any in stock before I start roaming all around and he pointed me directly to them. The stand was pretty flimsy with pickings post winter storm Gail. The employee told me to hold on because they had just got a truck in and he would check the stock in the back. He did and came back with 2 other options. He suggested the one by Auto Craft and thats the one I went with. I'm not sure if he knows me from another life because I truly hate making decisions and he made it quick and simple by suggesting what he thought was the best one. #WINNING Great customer service always wins in my book and off I went, one satisfied customer. I'll be back!!

Honestly....RUN, RUN....RUN!!! These are thieves with sweet tongue…read more Took in my car for alignment and was told it cost $85. After the job, which was not properly done, I was given a charge of $116.60, with explanation that it includes service tax. Why? Service tax of 31.60!! It turned out that the charge was changed to $110 instead of $85 without my consent. This is very unprofessional. So, please run and never look back because this is one "black business" that is very crooked, devious, deceitful and Unscrupulous!!!!!!!

Absolute criminals. It's a wonder how these guys are still in business. Such a let down. Charged me…read morefor oil change and tune up. I went to pick up my car and checked right there in the shop and noticed they hadn't changed the oil. the owner refused to give me a breakdown of all the repairs done. At this point I was skeptical about any work that was performed. He called the police on me and lied that I was drunk and disturbing his business. Imagine calling the cops on a black man in this current climate. And he is also black. When he finally decided to reluctantly change my oil, they put in regular oil, knowing fully well my car only took synthetic oil. Horrendous experience They are a bunch of crooks and liars. Extremely dishonest and dangerous. They also constantly threaten other ppl that leave negative reviews with comments like "I know exactly who you are". Can you imagine!! How dare you try to threaten ppl because they provided you their personal info for billing purposes. Criminals!!!

Without a doubt, the worst car experience I have ever had. I brought my car in because the…read moreAC/Heating/Defrosting system was not operating. Twice over the next two weeks, they called to tell me the repair was done. When I turned on the car both times, those systems were as inoperable as before. Did they think I wouldn't notice? Plus, the manager was persistently rude and impatient every time I called to check on progress or on parts that they had ordered. After the second time they said the repair was done, I asked for a refund. They referred me to the corporate office. No apologies, no acknowledgement at all. I am disputing the $1,000+ bill, for which I received absolutely no service. Oh, and I've heard nothing from corporate. Avoid Pep Boys at all costs is my advice. Incompetent and rude.

They put new tires on my wife's car She got a flat recently…read moreand we couldn't get the lug nuts off they were so tight it stripped out her tire wrench. We had to get an impact wrench to remove the lug nuts, what a joke! The wannabe mechanics need some training at this location. Thanks for putting us in a really bad situation!

​For the store on Reisterstown Rd, Pikesville. This morning I went there to get engine oil; met a…read morenice and patient cashier/customer service rep. As ditzy as I was, he helped me with questions and installations of the products I bought. AAP, this young man took care of me, and​ that was a fantastic experience.

Thanks to the patience and hard work I received from hannibal i so very pleased with the service I…read morereceived. He was very knowledgeable and also very kind. Thank you

Came in for some wiper blades. And Wilson helped me see what my options are. He show me the…read morecheapest and also showed me the higher end. He was very helpful. He went above and beyond his calling. The store I general was extremely clean. The stew fed to customers fast and precisely. Great job!!!

Great automotive part store. The facility was nice and clean, and the staff was pretty…read moreaccommodating and helpful.

My review is over 2 years overdue. I was treated like an object. No one listened or acknowledged…read morewhat was communicated to these people. I reached out and was contacted by Shaun. Communicated didn't want to finance the car. Paid more than half down then was led to sharonda beal to what I call contract under glass. This is where the blizzard eminated. All that was said to them was ignored. Instead of saying if you pay the vehicle now would save you much, WHICH WAS DOABLE. Car was financed without my knowledge, kurich shield extended warranty was added without my knowledge 2400 twenty four hundred dollars. Zurich shield nano technology product supposedly applied to vehicle without my knowledge approximately 1300 twelve hundred ninety five dollars. Percentage rate over 22.00 which I didn't know. And contract said I was aware actual price of car 28,000 dollars. I did not know this. I am responsible because I thought I was communicating with people. 4/22/2026 was the first time I physically had the chance to read the contract, because someone printed it from the flash drive I was given. Please always insist on a physical contract. They should be ashamed of themselves.

I had a radio replacement done today. Service was great tech guy named Torrey was very helpful with…read moreassisting me with my radio. Antwerpen okayyyy

The team at Sound Solutions is great. They came recommended to me by a friend and they didn't…read moredisappoint. They were able to upgrade my 2011 vehicle to a new digital experience. They walked me through the process over the phone -- deduced my requirements and a quick snapshot of dashboard they ordered a head unit that matched my interior and looks like it came with the vehicle. They ordered all the parts and adapters so all my factory tech (steering wheel, backup camera) works as it always has. Their value was great and service was super fast.

Same day service to install a dashcam after calling to inquire. Made an appointment half an hour…read moreout, then was in and out of the shop in 45 minutes. Flawless installation, courteous service.