Cris did an exceptional job resolving our issue and following up to confirm everything was going…read morewell.

Worked with Joshua Colon who was so patient and informative. Selection is incredible and level of…read moreprofessionalism is unmatched. Go here if you aren't exactly sure what you need or can splurge on whatever you want

Jorge and staff finished our 2100 sf lower level, including Xtra bedroom, full bath, theater room…read moreand large workshop. They did very high quality work and provided great customer service throughout project. I highly recommend them.

I talked to Ricado about an adding to my home. He was nice and knowledgable. He was reponsive as…read morewell.

Amazing place. Unbelievably knowledgeable. I was missing a set screw. Something so anything to…read morebe missing. I went to the faucet shop showed Adam what I was missing he smiled and game three for free. He was just happy to help. Highly recommended and we are lucky to have this place in our city. Thank you Faucet Shop.

I placed an order with Chicago Faucet Shoppe for an American Standard faucet, received an order…read moreconfirmation, and my credit card was charged at the agreed price. After the purchase was completed, I was contacted and told that their supplier had increased pricing and that I would need to pay an additional $183.40 for them to fulfill the order. When I declined, they stated they would not honor the original price and refused to complete the transaction. This is not a pricing issue from the customer's perspective -- it is a failure on the seller's side to properly manage inventory and supplier pricing before charging a customer's credit card. Once an order is confirmed and payment is taken, the expectation is that the seller will honor the agreed price. Attempting to pass along post-sale cost increases to the customer is not an acceptable business practice. I offered multiple reasonable solutions, all of which were rejected as "non-negotiable." The company ultimately chose not to honor a confirmed and paid order. Buyers should be aware that pricing shown at checkout may not be honored after payment is processed. I would not recommend doing business with this company.

I met with Miro Klosowski at Chicago Cabinets and Beyond to select cabinets for my kitchen remodel…read more There was a really impressive array of choices and Miro was helpful, as always. Installation by Mario was perfect and I couldn't be happier.

I went to see Miro Klosowski at his cabinet studio and it was quite a pleasant experience! His…read moreshowroom is clean and spacious and he has a variety of cabinets to choose from to meet anybody's price point. Besides going to see his cabinets, Miro spent time with me reviewing the detailed renderings he created for my kitchen space. He spent over two hours with me on it to ensure I was completely satisfied. I would HIGHLY recommend hiring Miro for your kitchen and general remodeling needs!

Caution Advised: Disappointing Experience with ICA Cabinets / L2 Supply Corp - Significant Product…read more& Service Issues I am sharing my experience with ICA Cabinets (also operating as L2 Supply Corp) regarding a kitchen cabinet and quartz countertop project totaling nearly $10,000. The outcome was unsatisfactory due to concerns regarding product quality, communication, and unresolved service issues. All dealings, including payments, paperwork, appointments, stone supplier selection, and material procurement, were handled exclusively through an ICA representative named Leon. The primary concern arose with the "Cemento Gray" kitchen countertop. This countertop exhibits an inconsistent finish, with noticeable variations between shiny and matte areas. Additionally, a persistent sticky residue remains on the surface that has not been removed despite using quartz-approved cleaners. When I inquired about the quartz brand to pursue a warranty claim, ICA informed me they could not identify the manufacturer and stated they suspected it was a generic import without a discernible warranty. ICA sourced the stone from a supplier in Melrose Park. Upon contacting this supplier, I was informed that the inconsistent finish was attributed to errors made by ICA's subcontracted fabricators/installers. However, as all dealings and payments were made directly to ICA, the supplier declined further involvement and advised me to resolve the matter with ICA. ICA refused to accept responsibility or contact their supplier to address the issue. The selection of this stone supplier was made solely by ICA. I repeatedly requested that ICA send their installers back to address the visible flaws on the countertop. I was informed that the installers had already been paid by ICA and would not return. My multiple requests for the installers' contact details eventually yielded only a name, but I could not find a listed phone number or email. Furthermore, ICA failed to document the subcontractors' information on my condo building's official paperwork, despite specific instructions on the forms they completed and signed (photo attached). During the countertop installation, the installers arrived without a professional vacuum for on-site cutting. Both the installers and an ICA representative asked if I could provide one. After an unsuccessful attempt to acquire one from building staff, an ICA representative drove me to Target, where I purchased a small Dirt Devil vacuum at my own expense. I expressed concerns about its adequacy, but was assured it would suffice. It proved ineffective, resulting in dust and debris spreading throughout my newly renovated apartment, including over the new countertops. Following the installation, I discovered that the kitchen sink (purchased through ICA) was damaged, and the countertop had numerous scratches. A week later, a white bathroom countertop (also from ICA) was installed. Upon completion, a large yellow stain was discovered on this countertop. The installers unsuccessfully attempted to remove it and confirmed it would require replacement. ICA did eventually replace the stained bathroom countertop and the damaged kitchen sink. They also buffed out the kitchen countertop scratches using strong solvents. These scratches were identified shortly after installation (marked with blue tape in provided images) and attributed to the ICA subcontracted installers. Regarding the kitchen cabinets, initial appearance was acceptable. However, upon closer inspection, numerous cracks were identified (photos attached). ICA initially stated they would send someone to address these cracks, but subsequently reversed this decision and informed me they would not follow through. My requests to speak with a supervisor or the company owner were repeatedly denied. This situation has resulted in undue stress, wasted time, and unforeseen expenses. I am sharing my detailed experience to assist others in making informed decisions when considering ICA Cabinets / L2 Supply Corp for their home improvement projects.

The staff of this cabinet business spent an inordinate amount of time with me to match a cabinet…read morehandle, and order a cabinet handle, for what I imagine is a meager profit. This location has parking right in front of the store on N. Milwaukee Avenue. Even though the business is not particularly busy with walk-in customers during covid-19, I recommend a call to the store to be sure that they will be open for your arrival. Recommended!

First off: Marcie has been great and very responsive. That being said, the whole process with Rock…read moreCounter and Wonder Counters has been disappointing. The installers (no idea who they are or how to contact them) did a subpar job. Upon closer review, there is a large gap between the counter and the wall and the installers did not use silicone or caulk to finish the space. It was not like this with my old countertop that they removed. I reached out to Rock Counter and they advised me to "ask my contractor" to fix it. I don't have a contractor. I literally replaced my countertops. She then reached out to the installers and they told me (by my iPhone photo) that my wall was crooked and they can't do anything about it. I pushed back and said that it is impossible to see by a photo. My complaint was forwarded on to the owner of Wonder Counters and I received this response: "He viewed your photographs and he advised that your bathroom walls are quite crooked and require a handyman or contractor to use spakle and silicone to fix that extensive gap, as caulk will not do the job. Angie's List, Home Advisor and Task Rabbit are places you could find someone who is willing to do this work for you. Hope you're able to find someone or know of a friend who is handy." Not only did they not do a good job, I now have to hire somebody ELSE to come fix it. Based off of an iPhone photo. I can easily say I won't use Rock Counter or Wonder Counters for my kitchen (next project).

We have just used Rock Counter for my third project and everything went as planned. Marcie was very…read morehelpful and knowledgeable in helping us make stone selections for our flips and now our own home. Scheduling delays have always been the norm with other countertop and cabinet suppliers; besides the stone installers being a little bit late -their second job that day-, we have no complaints.

I am so happy I went with B&B Countertops! I wanted to replace my old laminate counters with a more…read moreupdated color/pattern, just to refresh my old kitchen a bit. A full remodel was not in my budget. Everyone I dealt with at B&B was great! Jacob responded immediately to my initial email and walked me through the process of ordering my new countertops. Ross came out to measure, and less than 2 weeks later they were ready to install. Chris & Gio did the install- and they were very professional & personable, and they did a perfect job installing my new counters. I love how they turned out!

They repaired a countertop that had a chunk missing, it was sharp, and if they had not been able to…read morerepair it I would have had the expense of replacing the countertop. Excellent work!

Moxie Kitchen and Bath is the complete solution for luxurious kitchen and bathroom materials. I…read morehave visited there several times for purchasing cabinets and tiles. Their products are exceptional and from famous brands.

From the owner: MOXIE is the premier Kitchen & Bath showroom in Chicago, IL. We offer a hand-picked selection of…read morecabinetry & tiles, with an emphasis on quality at every price point. When you walk into a MOXIE Kitchen & Bath showroom, you'll appreciate the incredible quality of products -- kitchen cabinets, bathroom vanities, backsplash and flooring tiles from the most popular brands at affordable prices.

Really beautiful tile, but super stressful experience due to poor packaging, extensive breakage,…read moreand no return policy. We had 8 of 18 sheets of mosaic tiles delivered chipped and sent photos, but the Tile Room would only replace 2. Over half our special-order large format tile (4 of 7 boxes) was also found to be cracked upon delivery. I noted on the paperwork the top tile was broken but the rest had yet to be inspected and called/sent photos as soon as I discovered the extent of the damage, within 2 hours of delivery. The salesperson believed it was damage that happened on the job (even though the delivery driver took photos as well), so I had to write up an extensive explanation. They did end up replacing those boxes, but not without trying to charge me for them. This was for our first bathroom renovation, so we went with the amounts the tile consultant recommended. 10% extra was not nearly enough for either of the large format tiles we ordered, so after reordering to replace the broken tiles, we had to place additional orders once demo began. (They also recommended I purchase 4 bags of grout when we used less than 2.) I will say the salesperson was quick to respond and place orders, but each one took 7-10 days to arrive which resulted in significant delays, a major inconvenience for a family of 5 using one bathroom. When I e-mailed for updates (as is typical in my line of work), the response was that I needed to "calm down and relax" and that they were losing money on my order. I found that pretty condescending and have to wonder if he would have made the same comment to a man. I understand that our delivery was probably unusual, but a company should stand behind their product (replacing only 2 of 8 sheets of chipped mosaics is not acceptable). We have since ordered tile online from 2 other stores for a 2nd bathroom renovation, and all those were well-packed and suffered ZERO breakage. The customer care reps were all really helpful and kind too. And with good return policies, I was able to return the extra unopened boxes with no questions asked. Go to the Tile Room to look and feel the tile, but do not purchase from here. I mistakenly thought purchasing from a brick-and-mortar store would be better than online, but with the extensive breakage and subsequent lead time needed for any additional orders, not to mention a no return policy, it was a nightmare. Go see the tile in person if you must, but place your order elsewhere.

While this is by no means a small business, it is not a big box store. When I was looking for tile,…read moreI found a tile I liked that I could have purchased from Home Depot, but I chose to purchase from Studio 41 to support a smaller business. They did a price match. I mistakenly placed too large of an order and needed to cancel part of it before pick up. Though the return policy clearly states that they do returns for a restocking fee, they will not do returns for "special orders," and apparently nearly everything is a special order....even a tile carried by Home Depot. I now have too much tile, and no way to return it. I wish I would have just ordered from Home Depot.

Very mixed opinion at this point after a very disappointing delivery of a vanity by the company…read morethey use, Bungii. One man and his wife showed up with a 400 pound vanity in a pick up. In the end, our contractor provided most of the manpower, equipment and guidance on moving the vanity. We paid Floor and Decor $350 for white glove delivery but they say it was Bungii we paid so neither will accept a request for reimbursement. Products great and other service but this is messed up!

Truly an amazing experience with Sonyia at the Avondale location. Not only with design but with…read moreordering and delivery as well. Highly recommend.