Cris did an exceptional job resolving our issue and following up to confirm everything was going well.

Worked with Joshua Colon who was so patient and informative. Selection is incredible and level of professionalism is unmatched. Go here if you aren't exactly sure what you need or can splurge on whatever you want read more

I'm writing this review 4 years after purchasing a high-end shower system from Studio41 for a unit remodel. I purchased the shower online, it arrived, it was installed, looked great, no problem with the purchase or delivery... but 4 years later the handheld shower hose broke. So I went to buy a replacement hose from an online 3rd party supplier and found one in the $150-$200 range. But since it was high end (Grohe), I reached out to Studio41 to check if the hose would be under warranty, and was connected with Cris. I received amazing customer support! My case was submitted to Grohe on my behalf, and I received the replacement about a week later (directly shipped to me). Thank you for your help! read more

Chris was a great help in solving my problem with a faulty shower valve. I highly recommend Studio 41. GREAT customer service!!!

Cris did a great job helping us to resolve our issue with our faucet. I appreciated the follow-up, as well!

I ordered several items of plumbing from Studio 41 which were recently installed. One item was missing a part so Cris tracked it down and mailed the part. We now have the part and await the plumbers return to 9 stall it. Voila! Thank you, Cris. read more

I went to S41 today and had an amazing experience! I'm looking to gut my kitchen and Anca worked with me to design my dream kitchen. In addition, I needed to look at fixtures and Edwin was a huge help. I highly recommend this showroom for your home design projects. read more

My mirror was defective. Kohler immediately sent a replacement. Cris gave me great customer service.

Chris was awesome! Got our problem fixed immediately and even followed up! Was a pleasure to work with

great service ! very thorough. Very helpful and efficient! Made the ordering process very easy!

Taken care of in a timely manor and Cris followed up to make sure. Excellent service. Thank you

Blake at the Hubbard Street location has been such a great resource for us as we select fixtures for our new home. He listened to our preferences on price point (good quality, not extravagant) and showed us many options. He has a good design eye. He seemingly has a photographic memory about the items we selected and exhibited great patience through the process. The overall experience has been first rate. read more

I purchased cabinets from this location for several rental properties. Great customer service and product quality. Beata and Edyta at the kitchen showroom helped us design the layouts and schedule the delivery quickly. read more

I purchased an Icera bidet from Studio 41 and a grandkid tried to flush the remote. Ruined it. Ordered a replacement from Icera. Backordered! Uggg! After two months of waiting I called Hector at Studio 41 and explained the problem. He not only heard me...but sent a replacement remote which I RECEIVED THE NEXT DAY!!!!!!! WOO HOO!!! read more

We designed / ordered UltraCraft cabinets from Studio41 When we received our cabinets some of the doors were not the correct color. We contacted the Chicago team - Edyta, Oyka & Beata  and they worked quickly to order replacement doors, & make things right. We really appreciate their diligence in making sure we were satisfied with our order. They earned my 5 star rating. Thank You read more

I have worked with Liz Ocampo on multiple bathroom and kitchen projects over the past few years and she is fantastic. She is extremely knowledgable, thorough and efficient, not to mention being a pleasure to work with. I would highly recommend Studio 41 and ask for Liz. She's the best! read more

I worked with James at Studio41 (Pulaski Road) for bathroom tile and hardwoods flooring. He is extremely knowledgeable on the product selections including sizes, colors, and brand options. His years in the business has allowed him to build relationships with many vendors. So, if there is a question he does not know the answer (like availability) - he can find out with a quick phone call. He also able to bring color and style options we had not seen to find the perfect combination. After the order, he tracked the orders to update us on when everything would be available for delivery. A month later when I started my second rehab project, I was excited to work with James again. He is one of the nicest guys around. I also want to give a shout out to the excellence in their customer service desk. The team is committed to a smooth check-out and clear communication while being nice and fun. I highly recommend them. read more

We went to Studio 41 to get cartridges for our shower fixture, and to potentially purchase a new shower head. Lisa Christine very quickly found the cartridges we needed, and Hector Colon placed the order for us and they came in, within the time frame we were told to expect. We described the issue we were having with Lisa, and we showed her pictures of our existing shower head. While she showed us comparable items, she never tried to up sell us, and in fact said that we would wait on buying a new shower head until the plumbers had checked our current one for wear and debris. She told us that we had a great set up already, and that we should keep it if we could. And that is, in fact, what happened. Thank you Lisa and Hector! read more

Konrad is an absolute genius! He knows everything about cabinets. He was extremely accurate in his measurements and rendering of our complete gut kitchen renovation. He worked so hard to maximize our space but also to use stock cabinets cleverly to save us money. We are soo happy with our kitchen and he is a major part of the reason! I am recommending him to everyone! read more

My ex contractor and scammer Bobby Simpson purchased windows for a building I recently purchased. Well he ordered them in the wrong size and because I needed to try to get them replaced, I called Studio 41 and was met with the rudest people. I simply asked the price of the windows so I can compare pricing for other makers. A man and a woman both were extremely rude (like I wasn't a customer) and refused to provide any information and took absolutely no responsibility (I wasn't blaming them, I was really trying to assess how much time and money I wasted on this whole ordeal with this contractor). The one woman quickly said "No refunds" even though I never asked for money back, I just wanted to know about the pricing. They told me to contact my fired contractor, which made no sense. I have also been to the showroom and didn't have the best experience, so all in all I wouldn't recommend. read more

We updated our entire home including kitchen and bathrooms. The selections were great and all staff were very knowledgeable. Edyta at Kitchen Cabinet in particular was an expert and really helped us in getting right type of cabinet, color, style , and functionality. Highly recommend! read more

Jodie Richter was fantastic to work with. Most importantly she asked questions so she understood what I wanted, my price-points, what I liked/didn't like and then she steered me in the right direction. She did NOT try to oversell me or up-sell me. She did, however, give me things to think about/considerations that helped in my selections. I ran in to a few glitches (NOT due to her/Studio 41) and she was ON IT, communicative and helped resolve the issues quickly. I highly recommend working with Jodie. read more

Poor service, poor quality SMART Cabinets. Presented as a solid cabinet but really it is there lowest grade cabinet or shall I say a contractor grade cabinet. Looks good installed but its shabby looking on the outside. Don't be surprised if your cabinet fall off the wall. read more

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I am remodeling my bathroom and I had a long list of Kohler items to buy. Several key items where impossible to find on the Web except at Studio 41, I was surprised by the Selection, the Service and the price provided by the Store owner (Melissa). She worked with me and went overboard to find all the items I needed and suggest pertinent replacements. I must say that I was so happy that I purchased the accessories from Studio 41. I recommend this business 5 starts - Happy customer here. read more

Studio41 Home Design Showroom - Kitchen & Bath Near Me - Chicago, Illinois

We went to the Highland Park store to buy a plumbing fixture . We were taken care of by Bjorn. He was personable , and extremely informative on the product we were shopping for and gave us as much time as needed. He gave us a price that beat any brick&mortar or on line AND it was in stock and ready to deliver. read more

Customer service is not a lost art! I was searching for a small part for an old Hansgrohe bathroom faucet. I reached out to Studio41 to ask if they could order it. I quickly heard back from their office that they had this part in their "extra parts" box and would send it to me. Not only did they want to send the part for free, but even rejected my offer to pay for shipping. Its such a great feeling when a business goes out of their way to make a customer feel valued. Thank you very much! read more

I purchased a toilet base from Studio 41. I received a confirmation of the purchase. Today they email me to tell me that the item does not ship free and for $400.00 they will ship the $280.00 toilet base to me from Chicago. They actually wanted to know if I would agree to the shipping charges. It is common to have items ship for free so I would not expect to have a company try this scam. They wasted my time. For comparison I just paid $9.00 more from Wayfair but at least I have confidence they will actually sell and ship the base as agreed in the purchase confirmation. Before you buy from Studio 41 check Wayfair, Home Depot, Amazon, Lowes or any other reputable seller. read more

I previously posted my review to the wrong store. This is the main Studio 41 location and this is where my experience is most relevant. So far I've visited Studio 41 a few times and placed orders for much of our bathroom renovation needs. Although we haven't received our order yet, I wanted to provide an overview of our experience through the shopping, planning, and ordering process. I saw some people's reviews that were misleading or they didn't understand the way Studio 41 works. You have to remember that this place is not a regular retail store. You have to schedule an appt with specific specialist. They have different departments, like fixtures, kitchens, tiles, etc. You have to call ahead and set up time with one of them to work through your project. Sure you can walk in and look around, but it isn't set up to just expect a "normal" retail experience when that's not the model. I will say this is they do have someone at reception and they should provide guidance for those people that walk in blind and with the wrong expectations. I don't know why that wouldn't have happened. For us... we went in with an appt. The first lady we spoke to was very flustered and unhelpful. I think she was expecting us to come in with certain knowledge and it was our first visit and first stop for any of this, and she didn't have the patience to explain or understand that. I don't remember her name, but she soon passed us onwards for an awesome person who has been an amazing help ever since. She did a full bathroom renovation design in working within our needs. She sketched it all out on a design program and that has helped us finalize and make selections for everything else in the bathroom. She went way above and beyond in terms of helping us with design decisions for tiles, bathroom fixtures, etc. even though the cabinet / vanity is her area of expertise. Btw, her name is Beata and she's awesome. I recommend asking for her. Then she introduced us and handed us over to Pawel in the bathroom fixtures area and he was also awesome in terms of helping us pick a tub, tub filler, faucets, sinks, etc. He made sure things matched and that we kept our costs low. He was really knowledgeable and patient with us and went through multiple complete quotes with us to arrive at our final order. The above is probably after 3-4 trips with appts each time and finally having items, colors, and selections finalized. If you do have precise measurements of your bathroom, that's a critical starting point. If you have sample tiles, etc. all of that is critical to bring them with you as they can only help you if you come in prepared. One other thing I'll say is as far as I can tell, this is a decent way to work with some specialists without paying an extra arm and a leg. This is the only place I know of that has the added design and recommendation services without up-charging big-time. Or maybe it's just Beata? I will say that we haven't received any of the items we've ordered yet and they're not due to arrive until later, but my above review is for the sales and ordering process. Hoping it all turns out well and looking fwd to this bathroom renovation being complete. Somehow I have a feeling that Beata and Pawel will take care of it if anything goes wrong. Thanks so far and looking forward to getting this renovation completed. read more

Candy in cabinets is my life saver!! She spent 5 hours with us. She corrected the drawings we had and created my dream kitchen I would use this business solely because of her. read more

Elizabeth Ocampo from Studio 41 Chicago location on Pulaski is THE BEST assistant ever for people who are remodeling bathrooms. As an interior designer, I very much appreciate her expertise and vast knowledge of plumbing fixtures. Their selection is fantastic. She is very professional, and fantastic communicator. Makes my job way easier. It is not easy to find trade people who actually know their products, saves time surfing the web. Highly recommend her to regular customers and designers/architects a like. read more

My experience was excellent! A special thank you to Liz Ocampo who was able to track down an unique-sized shower glass door same-day with nothing but dimensions and a finish so I could pull off a little miracle before my wife got home from work. The price was reasonable and the quality was top notch! I would highly recommend Studio 41. read more

Jackie with customer service is amazing! The spray head on our faucet stopped working and she quickly worked with the vendor to get us a replacement part. I highly recommend using Studio41. read more

I worked with Adrian Alvarado on replacing a shower head and track. We bought our original head and track here almost 15 years ago. He explained we would not be able to get an exact replacement (they no longer make the same items) but found the updated version of the same brand. It was a custom order but he has it being shipped directly to our house. It was good working with him. read more

James Williams has helped me with two bathroom projects and work in my kitchen. He has been just wonderful - he's a good listener and contributes great ideas based on his experience. He made sure we had all the parts needed for the various components of each project. He's very knowledgeable! When we had an issue (the product was not up to par, it wasn't a problem with Studio 41) he helped me get it resolved quickly. In addition, I was to give very positive feedback to the warehouse team - I ordered parts and picked them up at the Logan Square warehouse, and they made the process so easy! The man who helped me was very professional and polite, my order was correct and complete, and I was out the door in just a few minutes. I would very highly recommend Studio 41! read more

I am in the midst and near completion of a gut bathroom project that came up a little sooner than planned due to a leak. Jame Rubio-Dones at Studio41 has been AMAZING to work with. I had to make a lot of quick decisions, needed items rushed when possible and expert guidance. James offered great suggestions or alternatives if I was stuck in decision paralysis. He has always been prompt with his responses and proactive in helping me get what I needed. I would highly recommend working with James if you have a project coming up. Prices were competitive if not better than other locations, and the selection great. read more

We are completing a primary bath reno and we could not have done it without the professional engagement of Liz Ocampo with Studio41. The vast selection of products and materials coupled with Liz's expertise made the process effortless for us. Liz's thorough approach highlighted considerations that we had not even entertained. Her attention to detail was remarkable. Such a great experience! Tim Cunningham read more

Great experience with Adrian. He is very responsible and willing to help, providing clear and helpful guidance with my project tiling. The quality of the product was excellent, and there were plenty of options both locally and internationally. Highly recommend his services! read more

Hector Juan Colon at Studio 41 assisted us at the Pulaski Location. He went above and beyond our expectations. First of all, he noticed we were waiting at the customer service desk for assistance, he was the only person to ask if someone was helping us. We said no, he immediately asked how he could help. He not only listened attentively and patiently to our concerns with one of the products, but he also sent a detailed email of our issue to the manufacturer that same day. Subsequently, the manufacturer contacted us to let us know they would resolve the issue, apologized for the inconvenience it caused us, and sent us a replacement product in short order. This is the second time that we had an issue similar to this, and Hector was the same person who handled it. He handled it in the same way, with empathy, kindness and a sincere promise to help us resolve it. He is a first-rate, one-of-kind customer service representative. I hope he is the head of that department; he is truly a model customer service representative. Sincerely, Fela and Stephanie read more

We are remodeling our kitchen and 2nd bath and I have been working with Edyta on the designs and selection of cabinetry. She has been a pleasure to work with. Her knowledge and expertise has been invaluable, her patience in tweaking the designs (multiple times) to make sure we had exactly what we wanted was so appreciated, and her visits to take measurements several times to ensure accuracy before we placed an order showed her attention to detail and care. She also made sure that we got the best promotions available. Many thanks Edyta!! read more

Good luck finding anyone to assist you. Unless you are shopping with a contractor or decorator you aren't going to receive service. Arrogant, desk jockeys staring into computers is all you'll find here. read more