Amazing place. Unbelievably knowledgeable. I was missing a set screw. Something so anything to be missing. I went to the faucet shop showed Adam what I was missing he smiled and game three for free. He was just happy to help. Highly recommended and we are lucky to have this place in our city. Thank you Faucet Shop. read more

I placed an order with Chicago Faucet Shoppe for an American Standard faucet, received an order confirmation, and my credit card was charged at the agreed price. After the purchase was completed, I was contacted and told that their supplier had increased pricing and that I would need to pay an additional $183.40 for them to fulfill the order. When I declined, they stated they would not honor the original price and refused to complete the transaction. This is not a pricing issue from the customer's perspective -- it is a failure on the seller's side to properly manage inventory and supplier pricing before charging a customer's credit card. Once an order is confirmed and payment is taken, the expectation is that the seller will honor the agreed price. Attempting to pass along post-sale cost increases to the customer is not an acceptable business practice. I offered multiple reasonable solutions, all of which were rejected as "non-negotiable." The company ultimately chose not to honor a confirmed and paid order. Buyers should be aware that pricing shown at checkout may not be honored after payment is processed. I would not recommend doing business with this company. read more

I needed a washer kit for an old, unidentified kitchen faucet. Adam set me up in a few minutes. And it's a cool place. I'm gonna go there just to hang out. read more

Hector Feliciano is outstanding, as is this company. I came to Hector for a part, which he identified while i was still 10 feet from the counter. He then was willing to assist me in disassembly of the unit and helped walk me through installation. I am genuinely impressed. read more

These guys charge an astronomical restocking fee that is straight up profiting on your misfortune. Their people know a lot about faucets though. Good luck. read more

Worst Customer Service Ever Before ordering a replacement thermostatic cartridge I called to verify whether they had the "old" style cartridges or only the "new" style. The customer service rep said they had 4 in stock and pulled 1 from the stock and described it to me. The description matched the "old" style and picture on the box, so I ordered immediately after hanging up with her. I even split the order in 2 so that I could get the in stock items right away while waiting for the out of stock items (resulting in double shipping cost). Once I received the part it did not match the description she gave me or the picture on the box. I asked about returning it and she said there would be a 25% (~$25) restocking fee. I asked if that could be waived since it didn't match the description that was given to me over the phone. I was transferred to a manager/supervisor who was the most arrogant, condescending , belligerent, and irrational person I have ever experienced in my 38 years of being in the customer service/management business. His opening remark after getting on the line was "so what's the problem?". I explained the issue and he said I ordered the wrong part. He could not possibly known that because I never told him what fixture it was for. I told him the part was correct according to the fixture manufacturer. He said they were wrong and he knew their parts better than they do (huh?). I asked him what part he thought I needed but he wouldn't tell me. Then he said if I sent a picture of the part he could provide me the correct part. I again told him the part simply didn't match the description I was provided prior to ordering, or the picture on the box. If he wanted a picture all he had to do was look at the box if the item (said they still had 4 in stock (even after 1 was shipped to me?). Multiple times during the conversation he mentioned how valuable his time was. Obviously it isn't very valuable or he would have realized that waiving the ~$25 restocking fee would have been cheaper than disputing my request for 15 minutes. It also would have been more financially beneficial for them than losing all future business with me. I will not be doing any more business with them, and I suspect they will make up some baloney excuse for my experience. read more

I had a really esoteric 1980s brass faucet thing needing replacement. Plumbers said just call the Faucet Shoppe. All over email the got me the exact parts and I had an uber deliver to me! Fixed it same day but accidentally stripped a thread on one of the gaskets. I drove over and they replaced the part for free for me! Insanely great service and prices. Leak fixed! I'm thankful this place exists! read more

The Faucet Shoppe - Parts I needed. - Kitchen & Bath Near Me - Chicago, Illinois

This place is amazing. You walk in and it is like an ode to your kitchen/bathroom. It is beautiful laid out up across the high ceilings almost like a practical modern art museum. The staff are super helpful and have a mom and pop feel with clear expertise in their respective domains. They quickly got me what I needed and I was on my way. The hardest part was their limited working hours, I had to take off work. read more

Once again, Adam at the Faucet Shop helped save me money and only sold me the parts I needed! I went in with a list of parts a plumber told me to get and Adam said "no you don't need all that! These 2 parts will fix your issue!" I was skeptical but agreed to go back for more parts if necessary! My husband just installed the 2 parts Adam sold me and showed me how to put them on and WOW ADAM WAS ABSOUTELY RIGHT!!! Fixed!!!! Thank you so much for your help and saving me big bucks and a lot of aggravation!!!! read more

I actually got sent the wrong faucet, but just a few minutes with customer service and they were happy to correct it and send me the one I need asap. Mistakes happen every day, but what really matters is what you do after, and the team at The Faucet Shoppe really stepped up for me. I look forward to future business with them! Thank you for all your help today. read more

We had an old shower trim piece we lost during a remodel that we needed to find a replacement for and Adam was generous enough to review some pictures I sent and work to find the correct part. We would have likely needed to pay a plumber to replace our current shower setup without this piece. Great team willing to help out with specific requests and the shop has a great selection. read more

Very knowledgeable great! customer service ! very satisfied always go here for parts and supplies read more

THE place to go when you need plumbing parts! The brand range of the staff's knowledge is amazing. They are very helpful. They appear to have a vast inventory of every valve, washer, part ... you could need when doing a plumbing project. I was sent here by my plumber to get the parts (thereby saving me $$ paying the plumber to drive over). The folks at the Faucet Shoppe have a motto "Bring samples". You bring them the old broken part and they - like magic - go get the exact part you need. In my case, I also had part numbers from the manufacturer's help line (Kudos to Grohe) for about half of the parts I needed - for the rest, the Faucet shoppe staff quickly found the right parts. The staff is very helpful and customer oriented. read more

Was in at the beginning of the month looking for a plumbing part. I was helped by Hector who gave me his card & said he'd look into it & get back to me. The following week I called to see how it was going since I hadn't heard anything. Hector said he remembered the situation & since it was slow that day he'd have time to look into it. That was Monday the 11th. Still no contact from Hector. I've shopped there in the past but will no longer. I hate when I see people with relatively easy jobs that still manage to be so incompetent. Two stars because it could be an ok place with one bad employee. read more

The Faucet Shoppe - Kitchen & Bath Near Me - Chicago, Illinois

Alex, was very helpful in selecting a tub faucet. I appreciated his knowledge. Corey read more

This place is the best. So knowledgeable. Professional. Adam and the staff are always super friendly. 10/10.

Placed an order for a GRAFF shower valve, was told it would be shipped over night paid for over night shipping. Then multiple phone calls later with their lack of urgency we did not receive for 3 weeks with no refund for the over night shipping until Spoke with a gentleman in the office who read multiple notes and tried to get the item shipped asap. When we had to return do to the contractor getting the part sooner they denied our return due to their store policy $800.00 faucet. That will be the last time we order from this company. read more

Here we have a glittering example of what can only be provided by a brick & mortar establishment. Professional plumber or do - it - yourselfer trying to cope with 47 different type of pipe threads - they can and will help you out. They have the hardware, or can get it, but it is the service they provide that makes them stand out. They listened to my poorly - worded technical description of the issue and had the right part in my hand in 5 minutes. You can't get that just anywhere boys and girls! read more

Abby told me that I was at fault for waiting over a week for the shipment of my part because I UED THEIR WEBITE. She was terribly rude and unprofessional. She raised her voice to me, and I have it on a recorded line. She needs to be fired. DO NOT order from this business. They do NOT care about you or your needs. They are very entitled. Good luck... you are on the way OUT OF BUSISNESS, hopefully. read more

I could have sworn I left a review earlier, but I just realized I had not--so here we go. The Faucet Shoppe is, oddly enough, one of my favorite places to visit. We've had a few plumbing issues since buy our house, and every time I stop by, everyone is so incredibly helpful. They seem to always have an answer and make me feel confident enough to tackle small to medium issues. They're friendly, well-organized, direct, and honest. Their guidance and expertise have made owning and maintaining a home so much easier. I can't recommend them enough! read more

This is the go to place for all things household plumbing: faucets, toilets,any type pf plumbing parts, etc. I needed to replace a no longer available part for my European sink. Hector was able to put together a really amazing replacement using other parts. It works perfectly. The staff here are extremely knowledgable, helpful and friendly. Be sure to "bring your parts", so they can match them perfectly. Plenty of street parking. Reasonable pricing for retail customers. read more

This shop has great service and selection. They were able to find a faucet part for me that was very old. I emailed them and sent a photo of the part and its measurements and the owner, Adam, answered my email right away and told me they had it in stock. I went the next day. The owner was so nice and he had the part for me. I am so happy and I highly recommend this shop. read more

Been working with this place to order a part through my plumber. They have screwed it up at least twice causing substantial delays in our project. Attention to detail appears to be sorely lacking from this place. read more

Placed a small order on the webstore for one faucet cartridge and paid for expedited 2 day shipping (40+ dollars), however, it's taken 3 days (so far), to get it out the door. Where's the value in that? Why aren't expedited orders expedited? I give two stars because customer service personnel on the phone (tool free number from webstore) are nice and helpful. It's sad I've had to call twice. read more

Pretty much my go to plumbing supply place for over 10 years. The prices are pretty good and there is a back room which features great sale items you must check out periodically. Nice sales people too. read more

I needed a new faucet and originally was going to go to a generic big box store like Home Depot. My building engineer recommended this local shop instead and told me that this is where many local Chicago engineers and plumbers shop for their parts, because of their fair prices and expertise. The people here are very knowledgeable and provide fast, quick, service. When I arrived, there was a line of 8 or so people. You grab a ticket number to hold your place in line. The line moved decently fast and I only had to wait 15-20 mins with 8 people in front of me. read more

Quick professional service. What a relief to speak with a person who knows exactly what you're looking for. Bonus - part was in stock too. 5 Stars all the way! read more

This is a true Chicago gem. Ace didn't have what I needed and they sent me here. They had every rubber washer under the sun and presented me with 2 options. Sadly neither worked in my vintage diverter, so we called in a. plumber. He declared it busted and sent me back to The Faucet Shoppe for a replacement. The ideal fixture was labeled discontinued everywhere on the internet. They had one in stock! They also had top tier sealant. Kind, generous, well stocked and uber helpful. I cannot recommend The Faucet Shoppe highly enough! read more

Amazing service that was above an beyond expectations. I needed a part they did not have in stock at the main location. It was late in the day and Alex promised to find it at another location the next morning and have it shipped to me. He did exactly as promised and it was delivered three days after I ordered it. Great people and great service. Greg Z read more

My faucet supply hose failed early Saturday AM flooding the kitchen. Unfortunately the part had been discontinued 2 years prior With none available anywhere in my area. After spending considerable time on line I found this store to contact Monday morning. I waited over 30 min. on hold to reach customer service who informed me they didn't have original part but they had an alternate that would work in stock for $39. She gave me the part #, said I qualified for free shipping which would take 7 days. Reviews on the part working were all positive so I ordered it on line. The shipping options were very confusing. Ground was free but they had several FedEx options. To get it faster I paid $12 for FedEx flat rate (checked the FedEx site to verify) & immediately received order confirmation: Wednesday I emailed CS as I hadn't gotten any tracking info. Their response was lead time after order placement is 2-4 business days before it even ships to me, & then 2-3 business days to arrive. The FedEx option I selected and paid for was the same as their ground. It shipped on Friday FIVE DAYS after my order. And of course Sat & Sun are not business days which added an extra 2 days to the delivery time. 1 star off for excessive phone wait time 1 star off for confusing shipping instructions on line & keeping my unnecessary shipping cost 1 star off for a ridiculous amount of time to process an in-stock order 1 star off for being expensive (I found the original hose in Canada for $8.71) read more

The guys at the front were super helpful! This is my first time there. My hose for under the sink broke and I brought it in to see if they have a replacement. Not only did they have it but they also showed me how to install it myself. Thank you so much for the kindness and patience with a not so handy me! read more

Bought a Kohler replacement cartridge and it was missing two parts. Contacted licensed plumber who then purchased another Kohler cartridge from them and installed it and it was defective. They refused any refund or adjustment. Not recommended. Check reputable plumbing supply houses that stand behind there products. read more

Alex Berger went beyond the call in order to determine the best product for our needs. Alex was Knowledgeable, caring and had our best interest at heart. Thank you read more

Impolite Customer service. Excessive 25% restoking fee. Difficult communication. Never again !!!!!!

We were having issues with our Dornbracht faucets, and our plumber (from D&B Plumbing) recommended we go to The Faucet Shoppe (TFS) to get advice and replacement parts. Turns out that TFS is a major distributor for Dornbracht parts. Adam at TFS was so helpful - he listened to the issues we were having, gave us advice about how to disassemble the faucets, and provided the correct replacement parts once we brought the disassembled faucet into the store (per their store mantra of "bring samples"). Highly recommend TFS for their stellar customer service! read more

I went to the shoppe today hoping for a recommendation about a leaky pipe connection. Despite their focus on metal piping, they were gracious enough to help me out with my pvc issue and toss me a couple new washers, which helped solve the problem. I've always felt comfortable going there as an amateur DIYer because they're patient and helpful. read more

These guys are great!!! I was looking for some old parts for a faucet and they immediately researched it and got back to me within an hour. The parts were shipped the next day. Love this business. I wish more bus were like them. read more

A California plumber quoted me $3,800 to fix my shower leak, Chicago Faucets Shoppe through emails was able to find a solution to my problem, fixed the leak with less than $70 in parts. Installed it myself. Very hard to find rare replacement parts for a 30 year old handle. I can finally sleep. read more

The Faucet Shoppe - Before and After - Kitchen & Bath Near Me - Chicago, Illinois

I was looking for replacement handles for a Hansgrohe bathroom faucet and ordered through Chicago Faucet Shoppe. They sent me an email to inform me of a delay in shipping. I received my new replacement parts (at an excellent price) two weeks after placing the order. Website was easy to use. Communication was good. Price was great Joe read more

Amy and her team pulled off a miracle save for me when I was trying to replace a thermostatic mixing valve and they were able to help me identify the dinosaur piece I needed plus they had it in stock. The best part was their tech guy was able to look at a picture I sent him to make sure I was getting the right one. Call these guys first! They are amazing! read more