Excellent service from a truly family run business. They delivered what they said they would,…read morehelped solve problems that arose in the natural course, and were a pleasure to work with.

We have nothing but fantastic things to say about Family Chimney Sweeps, which is really a family…read morebusiness. When I originally called to schedule an appointment, they spent a great deal of extra time on the phone walking me through some steps of doing an initial check of my chimney and what to look out for to minimize risk of fire/CO exposure. They did not have to do this, but went way out of their way to spend this extra time with me and lend a hand. Scheduling was easy and efficient, and they use Square app to confirm, track, and enable notifications for the appointment. During the inspection/cleaning, they were very friendly, transparent, communicative, and efficient. They prepped the work area which was then spotless upon completion as if they were never even there. Extremely professional, knowledgeable, and personable. I had great conversations with the two sons during the appointment, and they took extra time to answer my questions and to walk through safety and operational concerns I had. Overall, this was an excellent experience and I'll be recommending Family Chimney Sweeps to everyone going forward. Great job!

Needed a dryer vent cleaning so we went on next door and someone recommended Dusty Brothers. We…read morewere not here when they appeared early for our appointment. Our niece who was visiting let them in and after less than ten minutes they claimed the vent was cleaned but should be replaced. They spoke to us by phone when our niece called for them and we declined the obvious "up sell" attempt! My wife declined the problematic new vent that would have cost additional money. We told them we would return in 10 minutes to pay for the service. According to or niece the serviceman became extremely upset and rude as soon as we declined the additional work. We arrived a few minutes later and paid for the "cleaning"...$179.00. My wife called the company who confirmed that the employee had been a problem in the past and would be disciplined or terminated. Won't be calling them again any time soon...$180.00 for a 5-minute cleaning and a hassle!

Talk about great customer service!!!! I called and left a message to schedule an in-hone…read moreappointment regarding a light on a fireplace unit they installed over a year ago. Within minutes I got a text walking me through how to easily fix it. Fixed! They could have charged me for a home visit and repair, but didn't. Highly recommend

Trent installed a new gas log unit for us. Customer service was top notch. Very respectful of our…read moreproperty, great communication, and on time. I would HIGHLY recommend Trent at Clean Air Chimney Care!!! The unit is beautiful and we are very pleased.

We had this company out for a chimney inspection. Great experience, professional, clean and detail…read moreoriented. We would definitely recommend him and will use him again.

They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

Al arrived little early and gave me heads up when he was on his way. He was very down to earth…read moreperson. He explained everything and answered all my questions. He inspected and cleaned our chimney for first use and there was not a single dust left when he was done. They were very responsive when I messaged them on Yelp and when I called. Chose them because they are not just a great family-owned business but do a professional and clean job. They will have my business when I need anything done with our chimney. Thank you again!

This company came out months ago and quote $9000 for what we got done for $4000. The service guy…read morewas agitated and bossy. When I told him what I thought I wanted he said In a snarky voice, "Are you doing this or am I doing this! He made it clear he never worked weekends if we wanted to come in a discuss his proposal. My husband who was financing this project works Saturdays but was able to take a Saturday off to visit their showroom. I was so blessed that he behaved so poorly. Saved $5000

I was in town for work and about to head home when I saw this business in downtown Ashley. I have…read morebeen considering investing in a fireplace and have been having trouble getting quality information. As I walked in this evening less than an hour before closing, a gentleman named Chad was putting his coat on as if about to leave for the evening. My first question to him was whether they installed about 100 miles south. When he said no, I assumed that was the end of our conversation. However, Chad continued to show me around the showroom and talk through the benefits and estimated costs of each option. Alexa was sitting at the front desk and provided two certified installers in my area. Great service for knowing I would not be a paying client! Thank you both!

Would recommend these guys 150%!! Very professional and go above and beyond expectations even to…read morethe clean-up afterwards. Great at explanations and reliability.

I recently bought a home with a fireplace & needed it inspected/cleaned before I could feel…read morecomfortable using it. Stoker's was available just a week after I called, when other companies I had called weren't able to come for 6 weeks. David & Austin were very polite, friendly, neat and thorough in their entire process. They took the time to explain all the areas they inspected and how to best use the fireplace. While they were on the roof, they took some photos of the chimney & other vents, and showed me areas that needed attention. Gave me some good advice and suggestions for follow up with other contractors. I really appreciated learning about these things that were completely new to me as a homeowner. Very fairly priced, great service - I highly recommend them and will definitely use them again!

Requested a routine-maintenance service check for an enclosed stove and chimney sweep. With minimal…read morecomplication, all air flows nicely, heating entire area of house. Thanks to Brad and Nels for their efforts in ensuring fire safety.

This review is long overdue. Back in January I needed to change out the old gas log in my…read morefireplace. Honestly it was ugly and as I learned from Brad and Trent, it was also toxic. Good thing I never tried to use it! One of the main reasons I recommend All Points Chimney Service is for their knowledge and integrity. When I bought my house, the inspector didn't say anything about the gas log being so old that it would probably give me carbon monoxide poisoning. So, I really appreciate that Brad pointed that out. I also didn't know when the last time the fireplace was used or if it needed to be cleaned. Brad let me know that the chimney was pretty clean and "cleaning" it and charging me for it, wouldn't be ethical. Just another reason I really appreciate them. I knew I wanted to replace the old gas log with fire glass. However, I think my design aesthetic is a bit extra. Not only did I want fire glass, but I wanted a lot of it. I had seen in other family members houses so much fire glass that it covered the box and made it look like it was spilling out of the fireplace. I ended up ordering the extra fire glass through Amazon and Brad and Trent were willing to put in the extra glass for me. I was really happy with how it turned out.

Had them out to clean our fireplace and stove. Very professional and courteous young men. The…read moreunits look like new again!!

We're so happy we went with Luce's for our gas fireplace insert. Jacob is very knowledgeable and…read moregave great counsel on the selection. The installation team was prompt and very meticulous. The fireplace looks fantastic!

They have done mutiple job for me. High quality work and service. I will use them again.read more

We had tuck pointing repair done on our brick house. They did excellent work, professional and high…read morequality work. Reasonable pricing.