This popular Japanese fast-food restaurant located in Towers Shopping Center, a lively strip mall in Southwest Roanoke, is very well known for its excellent hibachi-style meals at reasonable prices. It has a clean, lovely dining area inside the restaurant, yet most people, including myself, either order Take Out, or DoorDash. This evening, after it already had started to snow around this area, I felt like having Japanese food, and since I'm a VIP DoorDash customer, I decided to find out if DoorDash would be operating during the inclement weather of the snow storm of January 2026, and placed an order to this restaurant via DoorDash. I ordered their C09, Filet Mignon and Hibachi Shrimp. It came with fried rice as well as with fresh broccoli, zucchini, onions, and mushrooms. The total for this order was $20.99, not including the delivery fee, service fee, and a temporary weather impact fee of $2, plus tip. The DoorDasher, Yoandri, delivered the order very close to the appropriate time and it arrived fresh and hot in a special container from the restaurant. This container came inside a plastic bag with a heavyweight plastic fork and some sauces and napkins. It was very rewarding to find the food so hot, especially in this kind of cold weather. The clam-shell box where it came in was made of a special material that kept the food hot. I appreciated the owners of this restaurant for using this kind of a box. On delivery foods, it is these little attention to details that make a big difference. The food itself was wonderful. The shrimps were fresh and plumpy, and they were lots of them. The Filet Mignon cut into chunks also tasted very fresh mixed with the fresh vegetable items. And the fried rice tasted just right, not like in some places that it tastes too salty or like the flavor of the grill or wok. And one could see that the broccoli, zucchini, onion, and mushrooms were also fresh and one could taste the difference. This is one of those few places that you can trust that the food being delivered is just as good quality as the one you are served at the restaurant. I highly recommend it for when you feel like having Japanese food at home. read more

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This is a semi-fast-food restaurant that serves its food in medium plastic forks/spoons & covered containers divided into three sections. The front section is filled with rice, the two smaller sections contain the entree and vegies. Their prices are in the $10- $14 range, with an extra $2 if you choose beef. You're expected to 'buff' your own table. House salad came in breakfast bowl size container and contained only lettace, red cabbage & carrot strips. You get your own dressing. $32.00 for two meals & salad. We're not happy and won't go there again. read more

The food was good service fast. The customer service was good. Rice could use more seasoning but price was great.

This has become a regular spot for our takeout nights. They have consistently tasty, fresh hibachi for a reasonable price, and the staff is pleasant. We get the hibachi chicken/shrimp, the hibachi filet/shrimp, and sometimes the crab rangoons. My spouse wasn't a huge fan of the teriyaki chicken, prefers the classic hibachi. read more

For such a simple Chinese place, this spot has great variety and tastes great. Nothing fancy on the inside but they do some solid hibachi and spicy chicken! read more

The food was so extremely salty I could barely eat it. The sushi made me gag. And the miso soup was bland. I wanted to love this place but the food just is not good. read more

I eat here once in a while. It's always "good" but it seems like it's missing something. I think it's a bit plain and they definitely over do it with the rice. Still ok for something fast and my order is always correct. read more

Had a great takeout experience. I enjoy hibachi but hate the time it takes. This was fast service and the food was great. Miso soup was excellent and was not just broth. The price was reasonable and I would go back again. Must get yum yum sauce! read more

I just called with a simple question, which was; if we come in with our own glass plates, can we have our food on them instead of eating out of Styrofoam, the guy had no clue what I was talking about. I explained every way possible what I meant, like, ya know, at home, you eat off a glass plate and wash and re use it. Nope, still didn't know what I meant. THEN, he went silent, I thought perhaps he was getting someone else to talk to me. After yelling hello about 10 times, with no answer, even though we were connected, I called from my cell. I was immediately hung up on from my first call to answer my second call. He hung up on me after I said, can we try talking about this again? Called back a third time, to get a pick-up, followed by an immediate hang up! WTF, people. I don't like to dine-in somewhere to be served with Styrofoam and plastic utensils. I ate ate the Orange ave. location, but they are closed today for MLK day (?)....Colonial Ave open. That's where I called to speak to the rude idiot that I dealt with. I think I'll show up with plates and take it from there. Maybe, just maybe they will get the just of what I'm saying then. Rest assured it will NOT be at the Colonial Ave location, I don't want the jerk to spit in my food, or worse. Un*******beleivable. People amaze me anymore. Food is eh, flavorless, unless you add soy sauce. Only going because my husband likes it. Stupidity and I don't get along well! read more

foods good, reasonably priced and quick service. great location. plenty of parking. wish they had more options for they're egg roll and spring rolls, only have veggie but they're still good read more

If you are craving hibachi food, this can hold you over until you get the real thing. I had the chicken white meat hibachi, and my boyfriend had chicken and steak. It comes with fried rice and vegetables (zucchini, broccoli, and onion). They have ginger, yum yum, and other sauces for added flavor. It's hibachi fast food so not the best quality. The food is a little pricey for what you get. read more

Hibachi Express Japanese Restaurant - Japanese Near Me - Roanoke, Virginia

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So, what to say about Hibachi? I'm going to go with "no!" I have no issue with a plainly decorated dining room or an average quality ingredient repertoire, but this place is downright bad. I am not exaggerating when I say that my chicken had all the flavor and texture of dog food. The vegetables included onions with a couple sticks of zucchini, and the rice was nothing to write home about. My wife's meal was equally awful, excepting maybe the lo mein which was at least edible. Sure, it was inexpensive. But how low should the price be for food that is simply bad? Apparently there were a few people who didn't seem to mind the food, because there was a light but continuous stream of people coming in and taking out. Personally, I wouldn't even think of going there again, even if the food was free. Bad, bad, bad. read more

As far as Asian fast-food is concerned, it's my favorite in Roanoke. The food tastes good and ingredients seem better than average. It's nothing spectacular, I mean it is fast-food after-all, but definitely better than the overwhelming majority of similar places. I like the cleanliness of Hibachi and the fact you can watch them cook your food. I am reeeeal sketchy about Chinese and Japanese take-out's. Most are dirty, especially the kitchens and who knows what kind of meat it REALLY is they are serving you. Almost every time, I watch them cook my food from start-to-finish... it's obviously white-meat chicken, no mystery-meats. I always get the "C00, White-Meat Chicken" entree. The service is about the same you get at any of these kind of restaurants. Don't expect the people to be friendly whatsoever. Fully expect them to take your order, take your money, and send you on your merry way. A very quick greeting and farewell MAY be given, maybe not. As long as you go into any of these restaurants knowing this fact, the better your experience will be, because in the event you do get a friendly greeting and/or farewell, they will have over-delivered! read more

I usually eat Chinese food when I'm craving Asian, but I decided to give this Japanese place a try and I was not disappointed. I bought a lot of food to eat throughout my big trip ahead of me and it was money well-spent! Come here if you're looking for a tasty, friendly, family-owned place to eat. read more

Never again. The salad w ginger was horrible and the ginger dressing tasted old. I got the fried soft shell crab sushi roll and they lied and gave me shrimp tempura and tried saying it was crab. Not quite. I know the difference between crab and shrimp since I'm allergic to shrimp. Wouldn't give me a refund or anything. Never again. Stay away. Even the sweet tea tasted rancid. read more

Hibachi Express Japanese Restaurant - The alleged soft shell crab roll they gave me that was really shrimp tempura. - Japanese Near Me - Roanoke, Virginia

This place is great. Not sure why such the low stars. I only get the Hibachi Chicken plate! Comes with brown rice, broccoli, and zucchini /onions. Big portions. Great staff. Clean and delicious! read more

The food matches the price: cheap. Unless you drown the plate in an absurd amount of white sauce and/or ginger sauce, the food remains tasteless. We stopped by once, and I'll never go back. They issued a styrofoam plate and plastic cutlery for my meal. The place felt dingy and cheap. Maybe if you're already prepared for takeout quality, you can grab a bite there. I definitely don't recommend dining in. read more

Given that I lived in Seattle for the past five years, one could argue that I've been spoiled with the great Chicken Teriyaki that I've had over the past half decade. That said, this was the worst Chicken Teriyaki I've ever had, which speaks volumes because that means that I can do better at a mall (hello Sarku Japan!). The chicken was overcooked, the vegetables (zuchinni and onions) were overcooked, the rice was bland, and everything was drowned in teriyaki. The goal of Chicken Teriyaki is to have the teriyaki accentuate the rest of the dish, not be the highlight of it. When everything is swimming in it, especially when the chosen teriyaki sauce is poor, you're left with a pretty terrible dish. I will not be returning to Hibachi Express mainly because if they can't get Chicken Teriyaki right, a rather simple dish, there's no way I can expect them to get complicated dishes correct nor can I trust their ability to make sushi/have fresh fish for sushi. Try at your own risk. read more

Waited over half hour. They made orders for dine in customers who arrived and ordered after me before my carry out. Food is generally good but the service sucks. read more

Surprised to read some of these reviews! I've eaten there like a thousand times and it's always awesome. Of course I always get the chicken bowl so I can't say anything about the rest of their menu but 4 stars for the chicken bowl. And service? Are people serious? It's a japanese take out place with tables if you want to eat there - like any other fast food place. Good food, cheap and fast. read more

When you walk in a place at 5 PM and nobody is around - that should tell you something. "I'm in the mood for Chinese", she said. This place was on my way home. Ordered hibachi and teriaki chicken, drove home, settled in for food and TV. I tried, man...really tried. 3 bites in and literally took the whole mess to the trash. The chicken was so dry I had to gulp water to get it down. 3 days later and I'm still trying to get the experience out of my mind. read more

Honestly, Roanoke yelp, I don't know how your ratings are so often the opposite of what I think. Roanokers seem to love some awful places (I'm looking at you, Thelma's). All that to say, this is, probably sadly, one of my favorite restaurants in Roanoke. It's a great value, I get the ribeye hibachi dinner, it's like $8 for a mountain of food. Coat with yum-yum sauce, and you're good to go! And yeah, probably get it to go :p read more

Chicken Teriyaki was so old that had to throw it away. Just awful food from a place that wont be in business for long. Will try to screw you by charging twice: when purchasing and when picking up. read more

My family and I have eaten at this hibachi location for years and have always been happy with the food, until today. I order lunch there a lot because it's quick and priced well but today when I got back to my office and took a bite of the chicken in my hibachi chicken bowl I immediately spit it out it was awful. It was rubbery and crunchy at the same time. I initially thought I had bitten into gristle so I tried another piece and that piece had the same consistency but tasted odd. I have no clue what I've eaten it taste nothing like what I've had from there in the past. I'm not sure if the chicken they gave me went bad or what in the world was wrong with it but they've lost a faithful customer after today. I could not possible go back after biting into whatever it is I bit into. read more

Not horrible. Take it for what it is...food court food in a non-mall setting. I got the udon noodles with stir fried beef. It was edible. If you go here expecting authentic Japanese food, you're going to be sorely disappointed. If you just want something "Asian-y" and fast, I suppose you can do worse than this place. So far, I haven't been brave enough to try the sushi here. One day, I'll be reckless enough to do it. read more

I may be easy to please on this one, or this is just my guilty pleasure. I love the teriyaki chicken and some crab wontons. The white sauce here is amazing as well. I am now questioning my taste buds as I see other reviewers...but I just cannot help it! The place is so dang good! If I could eat it 2-3 times a week I would. I put some added teriyaki sauce to the rice usually. I also drown most of the food in the white sauce. However, I know people who don't do the white sauce and still love this place. All I know is I go crazy for this place. read more

Surprisingly good food! Clean tables and chairs inside. Service is okay. Cashier/ cook was not the friendliest. The wife was scolding him as he was cooking for everyone to hear. Kinda funny but not professional. Try the yakisoba noodles! read more

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Four stars because this is an express style hibachi grill. Food is decent. Service is friendly. Convenient.

The food was very good. The price was insane. I'd have paid less at a nice restaurant! And the tea was terrible

I ordered filet mignon and hibachi shrimp - $11.79 each. The 4 pcs of shrimp were dry and partially burned. The meat they called filet mignon was tough and about 1/4" thick, cooked well done. Definitely not a filet mignon cut, maybe a cheap sirloin. I waited while they prepared it, then took it home thinking it was my best meal of the week, and it turned out to be the worst meal I've had in a good while. The dogs got a large portion of the meal. It was pretty bad. I would not recommend this restaurant for anyone. read more

This place gave me food poisoning from their teriyaki chicken. Absolutely never coming here again. Giving one star only because you have to give a star to post a review. Do yourselves a favor and go to literally any other take out hibachi place. read more

Good place for a quick bite. This is not the type of place where you would go for a good family meal or a date. Worked perfect for me while I was in-town on business and needed something easy and a place to get a little work done. Not necessarily the most modern decor. read more

Worst place! Paid 9.00 for teriyaki steak, 3/4 of this meal was mushrooms, very little steak. When I complained he waved me off. Rude service, food not worth the money. Very disappointed and would NEVER go back! read more

i'm from lynchburg, and we have a ton of Hibachi joints located throughout the city and they are all pretty good and cheap food. they became our we're home from college, want to catch up and get some good food that we don't get anywhere else place...that being said i know good Hibachi and this place isn't it. the steak was decent, the rice had no flavor whatsoever and was dry, and the chicken was dry and didn't really taste like teriyaki but was just sweet. i think i may have had like 3 pieces of zucchini. the yum yum sauce tasted watered down and the crab Rangoon sucked. I didn't even finish it and i HATE to waste food but this one when into the trash. Horrible food,save your money.. don't go! read more

Got the hibachi chicken to go and it was a ton of food. Good chicken, vegetables, and rice and yum yum sauce. Quick service, was in and out with in 2 to 3 mins. Will go again read more

Thankfully this place isn't terribly expensive but that is the best thing I can say about it. I have tried eating here several times thinking that maybe I would have a better experience but no such luck. The yakisoba is covered in so much oil that you should plan on spending the next 3 days after eating it in a bathroom. The chicken is very cheap and covered in fat. The shrimp wasn't properly cleaned and I was to afraid to eat it because of the giant black line going through the middle. read more

Worst Service EVER!!! went in @ 9pm they had an an attitude because they closed @ 9:30! We ordered water, and the Cashier came around to the drink dispenser crossed his arms and made Sure you were getting water..then proceded to mop to start mopping with while me, my children, and pregnant wife were in there; not to mention the other poor customers. They Were Rude, the Sushi was not good, and we will never go Back!!! read more

Nice and friendly yet quaint little restaurant. One that has nice employee's. their sushi is quite amazing by itself. But the wasabi had some horse radish in it. I didn't really care for the wasabi much but the sushi made a robust statement which conflicted with the wasabi. But if your looking for something fast, with friendly, and good food. Then this is a good choice for you. read more

For me, this is one of my favorite Asian restaurants I have been to.(I've been to a few here, Kotos, China Royal, New China, Japanese Hibachi.) Kotos is also one of my favorites. I'm from Lynchburg but everytime I go to the Roanoke mall this is where I eat. Usually this one little girl waits on us, she is SO nice. Always smiling, and remembers our order. Everyone else seems friendly as well, but haven't had them wait on us yet. Usually we will get sushi, vegetable yakisoba, and crab rangoon. Talk about delicious! I put their yum yum sauce on everything, it's so appetizing. I'm actually going there tomorrow. I haven't had a bad experience yet. 5 stars from me! read more

I went there expecting an awesome Japanese meal. I couldn't have been more disappointed. I spent $18.50 and got stuff I did not even eat and I am a big eater. The shrimp sushi was dry like it was 10 days old or something. I lived in Japan for 4 years and was married to an Okinawan girl for 20 years so I know Japanese food. This place needs to get its act together. I will never go there again. read more