Massive thanks to JJ for replacing my battery. He was fast and knew what he was doing…read more But dude.... Why is every square inch of the service area in direct sunlight? He had to do it standing out in the blazing heat with zero shade. I'm sweating, he's sweating, the guy waiting next to me is sweating. Expecting people to stand out there for 20 minutes in the Florida sun is insane. It's bad for business. Corporate, regional managers, the suits, talking to you here: Put in a sunshade. Notice how every self-service car wash in Florida is shaded? It's because no one would go there if it wasn't. This autozone even faces north! Meaning a sunshade would solve the problem 100% of the time you are open! Also, I did the math and a sunshade would actually be cheaper(!) than an ER visit for heat stroke. JJ and the rest of your employees are carrying your whole leadership team. The least you can do is put up a tarp and give them a safe place to work.

Horrible. Waited two hours before they even took my car into a bay. I made an appt and was told I…read morewould be done in 1.5 hrs. Not even close. I would have been in and out at a Jiffy Lube. I got a good price via Groupon, but the waiting is a waste of time. Would NOT recommend this place. Over all took over three hours for an oil change and tire rotation even with making an appointment

this store at 18951 state rd 54 33558 have a horrible manager, when I called the head office, they…read moreonly wanted store information but I made it sure to let them know that I wasn't complaining about the staff because, I do sometimes go there and staff helps me with my low tire and such. it isnt all store just the manager. We all can have a bad day but I don't think we should take it out on other people. First of all they are always more expensive than pepboys. I needed 4 tires and I already had a quote from pepboys but I called to check with tire choice since it could be easy walk ing back home. He gave me high price and I said oh same tire but I got different price at the pepboys. He told me we can beat it or do same I didn't even ask for price match so I said ok, drove there When he seen the print out, he was saying that is not the total I said only thing missing my military discount that is what the pepboy told me. He was so rude no it is not, we are not doing this I said I can call and clear it out while you can listen. He was no, there is no way, You are wrong, go there I said why are you being so rude? Than he gets more angry tells me I'm talking loud and he will call cop again I was like what? Loud and what is again? He says he called the cops many times for the customers I'm like are you for real, you know I'm the customer and all I told you. We can check, I'm not loud But I do want your name He writes his name and throws it to floor tells me to get out I'm shocked this is 8:30 No customers and a new day So it is not like he dealt with many people and he is tried I don't even understand why he was so angry so pompous so vile for no reason He could have told me Please call and let them give you break out than we can see, that is what I would have done. I didn't tell him, yes you have to match that price, he told me that and I wasn't demanding I only said they print out total price/ miles/ tire make- model That is all I asked from pepboys and I had 3 different price with3 different type All he needs to say, I'm not going to be able to match it or something I'm at the pepboys as of now and getting it done for the price they said I puzzled, this whole thing doesn't even make sense, I'm a small person, does not look dangerous, we didn't even fight, I didn't say, I'm not leaving, you have to give me that price nothing like that for him to say he calls cops for customers like me, it is unbelievable!!! For what? If you think he is normal and I done something wrong than ok but I'm giving you heads up! They don't deserve easy money from our community until they get better customer service...

Great service. Love the feedback on work needed. Waiting area needs work but overall good prices…read moreand wait times manageable.

I had my car tires rotated and the service was excellent. It was done in a reasonable time and at a…read morefair price. Thank you for the great service.

I'd would put 0 stars if stars if i could NEVER had an issue going in a store with employees…read moreharassing me about stealing until now. I was trying to get some drinks and some Indian lady seemed like the manager was staring me down and asked if I was going to pay and kept harassing and watching me!! I think she was profiling me thinking I was a kid because I'm 4'10 with a Yoshi shirt lol while I'm a full blown adult with bills and a new car I don't need to steal $5 worth of snacks completely unprofessional behavior as someone who works in customer service at a restaurant will never go back!

i was just there with my girlfriend for slurpees and had an employee watching us the entire time…read more She completely profiled us. She claimed that she thought we were going to steal slurpees? I am a grown man with a full time job. i don't need to steal a $2 slurpee. I'm unsure of her name but she was an indian woman with glasses maybe about 30 years old. COMPLETELY inappropriate. COMPLETELY unprofessional.

Went for an oil change this morning. The 3 young men were so helpful and knowledgeable. Shout out…read moreto Ivonn, Xavier and Manuel for doing a great job. I normally take my husband truck to the dealership but decided to go somewhere close to home. You all had great customer service reviews that is why I decided to try you all. It costs more than the dealership (for that price I usually get tire rotation including) but it was worth it since I had no wait. They showed you the old filters and explained everything they did. Awesome customer service gentlemen. They also give a military discount which was a plus! See you all next time. They gain my business thanks to these 3 gentlemen and their service.

Fast, easy and friendly service. These guys went above and beyond! Definitely will return here and…read morewill recommend to everyone I know in the area!

I had a tire get ripped and made an appointment for 12pm the next day. When making the appointment,…read moreit showed 3 types of tires in stock at this store. I made the appointment and recieved 2 emails no later than 10 min after. The first email was saying that the store needs to confirm the appointment and the second email was stating that the store confirmed it. The next day, I drove my car to the shop and walked in to give them my key. I told the sales rep in the front my appointment time and where my car was parked and she then asked me what type of car I drove and confirmed the tire size. I had no issues signing in and then went next door to eat lunch and do some work while I waited. I get a call an hour and 20 min later from the sales rep stating that I needed to come get my car because they had no tires availiable in my size... I asked her how that was possible when the website stated that they had 3 different types availiable and she responddd with "ya, sometimes the website says that we do have them. But we really don't." I asked when they would and she said she can get some ordered to be delivered Sunday and that I can just "drop my car off anytime on Sunday". I told her I wanted to make an appointment so I don't get turned away and had her put me down for 2pm on Sunday and told her I would be there soon. When I got back to the shop, she was in the Bay Area unloading tires and they had some mechanics up front. I told them my name and car type and they were unable to locate my key. One of the mechanics went to the Bay Area to ask the sales rep and you could tell by her demeanor that she clearly did not know nor cared to help them find it (they asked her twice). They finally located my key and one of the reps tried to ring me up. I told him nothing was done on my car so I would not pay. Come Sunday and I dropped off my car once again. When I walked in, I told the sales rep (a different woman) my name and appt time. Upon first look, she stated that she could not find my reservation and asked if I was at the wrong store. I told her what happened Friday and she eventually found my reservation. I confirmed that they did have the tires and left with my husband. When I was called back to pick up my car I paid and went home. When I arrived home, I looked at my receipt and noticed that the tire price was not what was advertised online (online: $99, I paid: $109). I realize this was my fault and decided it was not worth dealing with. I will say is that I will never go to this store again. The staff is unorganized and does not take the time to update the site nor confirm that the tires are availiable before confirming the appointment. Even if they do not have the bandwidth tho do that, they could have confirmed upon my arrival and it would have not been an issue. Instead it took them over an hour to realize it. There is also 2 other stores very close that they could have gone to retrieve the tires if they were availiable since the appointment was already confirmed. Many of us do not have the time nor luxury of taking a day off to play these games. The staff had 2 chances to notice that they did not have tired in stock. I was lucky enough that I was able to telework for the day since I had no appointments. I would advise the store owners and managers to better inventory their stock to avoid things like this in the future.

Yea last time coming here. 1st time $250 for tire & now I came for oil change and they consistently…read moretry to up sale me for 2 new tires. After I said no the 1st time, leave it. It's not in my budget. Unless you paying for it, stop offering! Then going to hang up on me mid sentence cause I'm explaining why I can't afford it. Then you shouldn't have asked again!

We made a pit stop here. Used the bathroom it was smelling nice. It looked very clean in there. The…read morestore was very clean and good prices on the gas and products. They had the rolling cooker going with all beef hotdogs and Korean hotdogs. The cashier was very friendly and helpful. It was just a very good pit stop

worst customer service ever. i thought I'd be in and out and pay a premium to fill my tire at this…read morepump instead of going and waiting at Wawa for free air and just got a flat tire from their machine instead. when asking Karen at the front register for a refund or a solution she provided me nothing. waste of time. fortunately Mavis across the street has an air pump that I needed to walk across the street with a baby to find some sort of solution.