Habitat is a beautifully designed vet that doesn't feel like a vet. Lots of foliage and they have a…read morenice little store in the lobby. I've come here a few times and I have been happy with the quality of service. They are a little pricey but they seemed to be open to give approx quotes over the phone which I appreciated. I'm not 100% about this, but it appeared as though one of their exam rooms had an alternate, private exit. I think some vets are starting to implement this for families that have to put their animal down and don't want to walk through the waiting room in front of other people after the procedure is done. I'm not certain if this is actually a thing, but maybe ask them because if it is, I think it's a nice and thoughtful touch.

Having been a client with my bunnies since Covid, I had the recent disappointing and unacceptable…read morevisit with Dr. Lee. I could tell my Lop Ear who lives outside in a run with his buddy was definitely in trouble on Monday morning. He didn't come eagerly for his treat and was huddled down. Because weather was bad, I decided to bring him inside so I could watch him. I called Habitat to see if they could get him in. Dr. Lee was in surgery all day. The office person suggested I call Boise Animal Health and Urgent Care which I did. The person taking the call said they weren't expert bunny vets but, after I explained his critical symptoms, said to bring him in. Dr Jenkins was amazing. She listened to what treatment I was giving him based on what I reviewed on line. His condition appeared to be GI Stasis which can be deadly within 24 hours. They X-Rayed him, gave him a thorough exam, including a subcutaneous injection for moisture, some pain meds and told me they would email records to Habitat. Scout, my bunny continued to improve. On Thursday I had a previously scheduled routine visit at Habitat for my canary. They were very busy and I was thankfully immediately escorted to a room with my canary. Dr. Lee entered about 20 minutes late and did the routine visit with my canary. I had told the tech that I would like to have a few minutes to chat with Dr Lee about my rabbit Scout. I was told they would charge me for an additional visit. I said fine. When I tried to tell Dr. Lee about Scout she told me that she couldn't advise me about anything because they didn't have a file on him....which was correct. Emails received for patients not on file went to la la land (my words). I was on the verge of tears. Never mind that I had taken my old bunny Clove to their previous location for ultrasound and other pain relieving procedures during Covid. I never went inside the clinic. I met the tech Angie in the parking lot there who said he was the gentlest bunny ever. Never mind that I had taken in a bunny, Peter, who I found abandoned in the North End, and took him to Habitat to be neutered. He died coming out of anesthesia. I believe Dr. Lee was the surgeon. Never mind that Dr. Everett did minor surgery on my 4+ pound Netherland Dwarf Tinamarie. I was so worried about past experience with anesthesia. She did fine. And yesterday Dr.Lee couldn't spend five minutes with me about Scout because there was no file? Luckily the kind tech said I could set up a file for Scout on my way out which I did. The desk person set up the file and said she would request Scout's records immediately from Boise Animal Health and Urgent Care. I called BAHUC this morning. They said they had not received a request from Habitat but had their email address, would send records and copy me. I messaged Habitat. They received them. And that is the end. Sorry this review is so lengthy. I just wanted to share my frustration trying to get help with a clinic that I trusted for years with my bunnies.

We recently brought our sweet senior dog in for an urgent care visit and were incredibly fortunate…read moreto have Bev Cochrane as our veterinarian. From the moment she walked into the room, Bev was kind, compassionate, and genuinely invested in helping our dog. Even though this was an urgent care appointment, she went above and beyond in every way. She took the time to thoroughly evaluate our pup, performed an ultrasound to ensure nothing was being overlooked, and patiently answered all of our questions. At no point did we feel rushed. (Bonus points for getting our pup's nails trimmed during the visit, something we've deemed nearly impossible since our sweet girl has started to decline.) Over the years, we've seen specialists and veterinarians that required long waits for appointments, yet Bev was more thorough than many of those experiences. She made us feel confident that every appropriate step was being taken and that we were doing everything possible to give our dog the best care and quality of life. Unfortunately, the visit ended with difficult news. Even then, Bev handled the conversation with incredible empathy, kindness, and compassion. She helped us understand the situation while also reassuring us that we had been doing everything we could for our beloved dog. That meant more to us than we can adequately express. If you are looking for a veterinarian who is exceptionally knowledgeable, thorough, and deeply caring, we cannot recommend Bev Cochrane highly enough. We are so grateful for the time, attention, and compassion she showed our family during a very emotional and difficult day.

I looked up the hours for this business and they were open until 5pm. I arrived at 3pm on Friday,…read moreJuly 17th with my cat to have him looked at. An employee was walking out the door and said they just closed. She stepped back inside and to ask if we could come in. They said no, we're closed. Two hours before their advertised closing time! A VERY rude way to treat people. I won't be going back.

Our 10 y/o GSD was scratching himself in the backyard when he suddenly yelped out loud and started…read morewhining out-loud. With over 30 years of experience as a Physician Assistant (PA) I checked him out and found a hematoma in his left year. I told my wife that maybe he was stung by a wasp/hornet and we should put an ice pack against the hematoma. After about 24 hrs we called our primary vet but they didn't have any walk-in appointments for at least one week. She said that she was going to try Ada Veterinary. I reminded her of the negative/lack of ethics by by Brianna Malaki that we had with about 5 years ago. She said she didn't care as Rasta needed to be seen immediately. I drove her up but refused to enter the veterinary office. They said that Rasta broke his cartilage with caused bleeding enough to cause his left ear to drop. They gave him a "No Flap Ear Wrap" and charged her over $500.00 and said she needed to him Monday next week (No Flap Ear Wrap can be bought for $49 on Amazon). The wife brought him for another $200 and was told to bring him the following Monday (today). Had my appointment 12:45 pm went in and was led to an appointment room by Kyra. I informed her that this was Rasta third visit and being 10 y/o I didn't want a thing done to him. She said she understood and then grabbed Rasta and went to leave. I asked where she was going with him and she commented the vet wanted to him in "back". I reminded her that I didn't want any care. After about waiting 20 minutes I open the door and asked the secretary where Rasta was at. She said he was back with the veterinarian and they were discussing what needed to be down. I immediately got pissed and said I never gave my consent to have them do any treatment on him.. Before I knew it there five Vet Techs surrounding me and I repeated that I never gave them permission to do anything to Rasta that is one of that said that's how we do things!! I explained I was a PA are there are two types of consent; implied and given. I explained that he was awake and alert, so it could not be implied. I told the to get Rasta and the told me that had to figure out my bill. I grabbed Brenda Malick's business out of that card holder and said she is unethical and a crook. Through it all not was a veterinarian present to address anything with me. They apparently are spineless and let their staff handle it. Contacting the State of Idaho and filing a formal complaint.

My family recently had to say an unexpected goodbye to our beloved kitty cat Mona. We were very…read morepleased with the care and compassion that we received from the staff. They tended to Mona with such loving care and helped her smoothly and peacefully transition to the spirit world. A few days ago, we received a beautiful sympathy card with loving notes from their staff. We have decided that this is where we want to take all of our furbabies. Our sincere gratitude to the great staff at Ada Veterinary Hospital.