As a retired veteran i would recommend to anyone wanting to buy a vehicle to avoid this dealership…read morename. The sales process was outstanding. After the sale no concern by the dealership all the way to corporate for the product they provided. I found spots on the console that their detail shop could not get off. the decision to not replace it and let warranty take care of it was made by the team there. they took pictures and never did anything. It took 2 months to get my vehicle registered because of messed up paperwork. After many calls by me and others they finally got tired of hearing about it and resolved the paperwork issue. No offer to compensate me for my inconvenience and when i ask for something a joke was made to give me a ridiculous list of stuff i didn't ask about or want. No value for the consumer after the sale is made.

Dealership put me in a loaner while something is fixed on my new vehicle but can't give me a…read moretimeframe of when it will be fixed. It's been going on 2 weeks. Mind you It was so new I hadn't even gotten my tag. Can't get anyone one the phone or a call back. I'm thinking Mac Haik can't be ok with his namesake dealerships acting this way. Maybe I should drop a line to Houston.

Im not sure what they did. But it feels wrong. One thing I…read moreknow, that some people can relate to, is in a tough economy holding off on repairs related to high deductibles,& competing future costs, happens. But maybe the high paid folks at a car dealership dont get that. Nevertheless It should not matter to the dealership how the issues occurred (although very forthcoming about that) they shouldn't cause more problems just for bringing the car to the place that's supposed to know Mazdas the best. AI's take: Most likely causes based on timing: Brake hardware issue after pad replacement (fairly plausible) Loose anti-rattle clip, dust shield bent, pad not seated right, hardware rubbing. Relative danger: low-moderate if brakes still work normally, but should be checked soon. Typical repair: $0-$250 if dealer owns the mistake; Exhaust rattle from bent pipe or loose hanger Especially since it happens only over bumps. Relative danger: low if no fumes/no scraping. Typical repair: $50-$250 for hanger/adjustment, maybe $150-$400 if section needs repair. Actual wheel bearing Usually a humming/roaring that changes with speed and turning. Timing after brakes makes me slightly skeptical, but still possible.

Shady dealership had deal locked went through trouble getting financing with buyers order from Navy…read moreFederal. Guy claims put keys in desk someone got the keys sold the car out from under me has similar cars refuse to adjust or made a deal closer to price range. I have lost complete faith in this location second time this tried to make this work after several visits. Look elsewhere.

Went in for a recall, and after they replaced the item, I discovered there was another issue,…read morecontacted the manager, and they informed me of another warranty issue, which is different than a recall, and if I bring it in, they would fix it quickly the explanation was given by the manager was excellent and I really appreciated his tentative and willingness to discuss and explain what was going on super work super job. I'll keep going back there for my maintenance.

Customer Service always make you feel welcome and comfortable. The prices are reasonable.read more

After a recent surgery, I was up late one night and went online and ended up looking at cars. I…read morewent in the CarMax app. I was pleasantly surprised at all the cars available and found one that I really liked. I did my credit application and picked the car all in the comfort of my bed. The next day I got a phone call from my salesman Charles and we got the car ordered I wanted. When I felt better I went to the dealership and met Charles Webster. He was awesome!! The car was exactly what I had wanted but the previous owner had smoked in it. I was hesitant to buy it but thought I could get the smell out. I could NOT. Two days later, Charles helped me to find the exact same car with no smoke smell and I was able to exchange it within a week. He was kind,patient and above all went the extra mile!! I will buy my next car from CarMax and Charles!!

After being told by the salesperson and salesmanager that deep scratches that weren't advertised on…read morethe car would be repaired properly I was told by the Service dept and the General manager it would not. If I didn't like it I could return the car. I involved Corporate and the Corporate person told me the General Manager agreed to do the repairs. After speaking in person to the Manager he refused the repairs. Through some base paint on it and said it meets their standards. Wouldn't meant any reasonable persons standards. Their standards must be so low you have to dig them up. Don't believe anything they tell you at CarMax. And Corporate is no help.

Everything! They have been maintaining all our vehicles-an 02, 09 and 19 Highlander and a 22…read moreTacoma. All are still on the road with grandchildren and us.

We have been getting all our cars serviced at this facility since 1993. The staff is professional…read more, courteous and friendly. I have no complaints and have never had any. I recommend Toyota of Jackson to all my friends. Cindy K

I purchased a 2026 Hyundai Palisade Calligraphy hybrid. I couldn't find the car I wanted in Texas,…read moreso I flew in to the Jackson airport and was picked up by our salesman. Reggie had all the paperwork ready and completed the deal in 1 hr! Thank you to everyone who made my purchase such a wonderful experience!

This dealership is trying to scam me and not cover a defect that should be covered UNDER WARRANT!!…read moreI have been unfortunate to be a part of the IMPLODING MOONROOF club of Hyundai vehicle...upon a 3 HOUR inspectio, Hyundai states "a rock hit your glass, file it with insurance". HOW CONVENIENT FOR THEM!! However, i would think if something hit it, the "chip" would be on the outside of the glass...not the inside. This is my second Hyundai, and this dealership will NEVER get anymore of my business!! (I will also make sure this complaint as well as pictures are post to all review/forum/social media platforms) SAVE YOURSELF THE HEADACHE AND GO TO A DIFFERENT DEALERSHIP

My brake pads maintenance light came on and said to contact the dealership. After contacting the…read moredealership, I was told that I could get a loaner to take back home because I live in another city (same state). I was then called back immediately by Moses in service and was told that I can not be provided a loaner, even if they have a loaner available because brake pads isn't on "the list" of repairs that the Audi dealership (Ritchie Automotive) will provide a loaner for. He then recommended that I find a local mechanic to put my brake pads on. This is the only Audi dealer in my area, BTW. Audi should consider removing this car dealership due to it damaging its brand. Now, I'm looking for a shade-tree mechanic to perform maintenance on my car.

I would like to say thank you to Heather Olsen…read more My service is the worst I have ever experienced but Heather has tried to make it be better. But the people that actually do the work in the shop there needs to be a change made. And the reviews need to be read and stop sending the same response to everyone. Once again thank you for trying Heather