Why is this building even open when a business could make far more use of the space inside. I…read morecalled up LabCorp and made an appointment for Wednesday 2-4-26 quite some time ago for the Prescott, location. I then made an appointment for my doctors 12 days later so that the results of the blood draw could be evaluated. Not only do I get an email but I also get a text saying that they're closed now for the whole month of February. Absolutely useless!

Closed, with nothing to indicate if/when they will ever reopen. I need labs - can't fool around…read morewith a closed used-to-be-a-lab - I'm moving on...

I've been to the Dignity YRMC Outpatient Draw Center a couple of times for blood draws. Both…read moretimes, the staff has been friendly, courteous, businesslike, and competent. If you need a fasting blood draw, prepare to show up by 7:00 a.m. for their 7:30 a.m. opening, because that's when the line begins to form. I find it much easier and faster to get blood work done there than at the SQ facility on Willow Creek Road.

Great addition to our town! Highly recommend. As many others…read morehave mentioned, this is a clean, modern facility with comfortable rooms. Dr. Widener, the nurses, and the entire staff were exceptionally kind, attentive, and thorough. They identified an important complicating factor in my treatment just through thoughtful screening questions and actually reviewing them. The kind of attention to detail that's becoming rare, and it genuinely changed the course of my care for the better. What impressed me even more was that they provided this level of careful, patient-centered treatment while simultaneously managing another patient who appeared to have a very serious, time-critical emergency. Their ability to stay focused, calm, and compassionate with everyone involved speaks volumes about the quality of this team. I'm incredibly grateful for the care I received and the professionalism I witnessed. We are lucky to have this ER in our community.

Be very careful going here. Check your Insurance to make sure this place excepts it! This place…read moretells people "we accept all insurances". NOT TRUE. I check with my insurance, and this place is NOT in network with them! I am too young for Medicare, so I have civilian type insurance. Like I said check with your insurance company before you are seen! Also, FYI...this place is nothing more than a glorified Urgent Care that over charges you!

Never have had an issue with this location. The techs have always been kind and the check in…read moreprocess quick. I make sure to set an appointment online and take a copy of the order. Took my son in today and the techs were kind and reassuring to him.

The billing department in this laboratory is a complete joke. They keep sending me a bill saying…read moreit's past due and they keep changing the cost. First it was $88 due by 5/9, I paid it 5/1. Then I get another text saying I'm about to go to collections for $133 past due. THAT IS MY INSURANCE PORTION THAT THEY DID PAY ON MY PREVIOUS BILL. This is the second time I've dealt with this terrible service. The first time, the bill was $54, paid it. Then got a bill for $1300 which again was my insurance paid portion. This place is a joke. Prescott and PV are seriously lacking in the medical field.

The staff, service, and quality of care has been exceptional. I've rarely seen a hospital that has…read moreexceeded my expectations in just about every category. Even their bathroom and toilet paper's quality was excellent. I hope to never have to go back but if I or my fiancee do, we know we will be in great hands! Dr. Weston, Carl, Brooke, Dr. McGonagall, Rob, Ashley, and several others were the superheroes who rose above and beyond for their patient.

Worst care I have had, if you have a choice go somewhere else for your Ortho needs. 2hr 50 min to…read moresee a provider is unacceptable, waiting 3 months for PT is unacceptable, throwing RX's at you because they don't get you into PT and then blaming it on the PT staff is unacceptable. I was unable to contact the head of the dept because no one knew who the head of the dept is.

I had blood taken oin 5-4-26 for a blood test. Today 5-11-26 I went to the Lab Corp location in…read morePV. Allan looked in their system data and located my lab results. He faxed them to Optum. Here is some background. On the Lab Corp web site, my account shows no results for the lab test. Optum says they are able to locate a report in the Lab Corp system that the lab results are still pending. Lab Corp system shows they faxed the blood report on 5-5-26 to Optum. The next day from my appointment. Allan at Lab Corp did me good.

Just need to make an appointment and your visit is very smooth. Otherwise, the location is crowded…read moreand delays happen. Phlebotomist Ellen was OUTSTANDING! She found the vein easily and her painless stick was excellent. Very sweet & kind person.

Forever long is your wait! But I think we all expected that. Besides that they are fine.read more

Unfortunately there was only 1 lady working in the office and she was working her butt off but…read moredoing an excellent job moving people through. Her name was Eva and she was my miracle worker. I'm a very hard person to draw blood from. I was on sent to Labcorp after my doctors office couldn't draw my blood after 2 separate days of fasting and unable to pull a sample. I was quite down and it was late in the day and still fasting. I checked in at 3:14pm and was called at approximately 3:45pm due to a full office. She was extremely friendly even under working so hard. She was able to draw my blood on the first attempt. I was amazed. She will always be my girl to go to when it comes to lab work. If you want good service go to Labcorp in Chino Valley and if there's more than person working I recommend you ask for Eva.

TD;LR- Complete cluster, wasted tons of time & time off work and no further along now than when I…read morestarted. I had a referral for a CT scan, appointment was made, when I showed up I was informed it had been rescheduled (without telling me) and that my insurance may not cover it. I informed them I would pay out of pocket if needed, and rescheduled for the following week, (which was noted in the account by the person working the check in area). I received a call at 4:00pm the day before the 2nd scheduled appointment to confirm the time and date. I reiterated that I was ok with it being out of pocket (this person was unaware). I showed up the next morning and was told I had been rescheduled again- after they confirmed it, and without telling me! Apparently this happened10 minutes after the confirmation phone call, which was initiated by SimonMed. The front desk was apologetic but completely unhelpful, I asked for a phone number, she said I could go find the the office manager in person the following week, and that she had no contact information other than that. I then found a corporate number spoke to a representative for 25 minutes and was disconnected while he tried to reschedule. This outfit is completely unprofessional and inept. I have lost any faith in the scan or medical staff, if they can't even schedule correctly. This whole process has delayed my care and any concurrent appointments with my doctors, along with costing me time off of work. I would avoid them, the frustration, and find another company. I see now in the other reviews that this is a common issue for them. I would not trust my health with such incompetence. American Securities purchased in 2021 Don't trust them with your health "Private equity firm acquiring one of nation's largest outpatient imaging providers for $600M" https://radiologybusiness.com/topics/healthcare-management/healthcare-economics/private-equity-acquiring-simonmed-outpatient

To be fair, all my doctors request that I use SM imaging rather than other companies. They prefer…read morethe images produced by SM. Also, to be fair, once past the schedulers and gatekeepers, etc., the back-room (pro) staff are good. Sometimes very good. But their front-facing (customer service-related) staff and, more to the point, systems are often inefficient and close to their edge. And, to my main gripe, their phone system and procedures are painful to use at best and broken at worst. I'll summarize many experiences trying to engage with them by phone, with my most recent infuriating example. Yesterday, I learned that my out-of-pocket expense for an MRI increased by about 10% within a week. Curious, I tried to find out why. I called the system, and 1.5 hours later, learned that they simply can't answer the question of what I'll need to pay. My latest phone engagement with them lasted 1.5h. During that time, I was transferred among eight different people in three departments. The repetition was because, for a while, I got stuck in a phone-tree cyclone. For each of the 8 transfers, they asked me to verify my name (spelled out), date of birth, full address, phone number, and email address 8 times. My experience can be summarized with "ugh" (if polite) or "AAAHHHHHH" (if more accurate). When I lose my cool, I stop saying as many "please's" and "thank you's". I don't shift to rude but my tone takes on a hint of anxiety. That's me losing my cool. When they lost their cool with my loss of cool, one hung up on me, one attempted to re-explain the same (wrong) thing five times (she didn't understand how I was slipping through their cracks), and another refused to allow me to speak to a supervisor after I realized that I needed more professional-level help. Oh! and they gave me three different price quotes for the following procedure, all of which differed notably from one another and from what my insurance permits. So, from that experience, all I learned was that SM needs a serious reexamination of their customer service staffing and additional training, almost across the board. Each time I work with them, I vow never to work with them again. But my doctors prefer their images, and I keep telling myself that next time can't be as bad as the ones before. But, alas, it only gets worse. One of these days, I'll beg my Phoenix and PV doctors to use Prescott Medical Imaging (which is seamless) and hope they bite. And so, before you now, I vow, again, that THIS time will be my last. Next time, I'll go elsewhere... ANYwhere else. I'll go to Kinkos for my next MRI if they'll have me. If SM provided a therapist in every scan, we'd all be better off.