Service outages of 12 hours plus Keep saying service restored by certain times. I've gone through…read more4 different times. Now it's no idea when they will restore

Spectrum is reasonably priced, great variety of stations, & good on demand. However, I do miss…read morebeing able to record a program & fast forward through the commercials.

Fixed my phone and thaj was so friendly & helpful. I took it to another spectrum center and they…read moretold me to go to a phone repair shop. Fastest service ever.

Breathing a sigh of relief - we've finally cut another tie with Spectrum and use them only for…read moreinternet. We believe their internet is top notch and overall it's reliable. Most recently we said goodbye to cable. It's unbelievably expensive and yet, tough to not have after indulging in it always. We realized how many favorite channels we have access to from streaming services. Other than Bravo, which is an easy add on for the Peacock service, we had everything that fills our relaxation time! Savings = $200/per month!!!! I feel so rich lol ... I can't wait to spend our dollars in other ways.

Second time they have cold called here trying to sell their TV service. Both times they were told…read morethis number is on the Do Not Call list and NOT to call here again. This time they spoofed the caller ID to show the call as from 502-378-3557 with a spoofed name as "Fort Knox KY" which is not the name or location of the business that really has that number.

Nick was very helpful in getting me upgraded to a better plan and a new iPhone 11! I highly…read morerecommend this store!

What a lovely set of employees. The two men greeted me at the door and offered me coffee! They…read morefixed my issue by calling tech support and both working together. Whether it is a small issue or a highly technical issue, they will find the solution! Thank you Verizon!

Tyro Rollins ,the Assistant Manager at 215 S. Hurstbourne was great with answering our questions…read moreand solving our problems. He got the new phone for our granddaughter and started the process of ringing up the sale and then he had to help another customer, so the mobile associate hopped in and started connecting the new phone up and he was super, but all I could see of his name tag from the picture I took was Onax. We were all finished and Cole had originally met with my daughter 2 days before so he chatted and then assisted me and my husband to the door. We had a chance to meet all three of the nicest, and most polite gentlemen ever. I'd be happy to have them assist me any time!

I was very recently at T Mobile on Hurstborne Lane - My experience with my customer service…read morerep,Learet was fantastic. She was very professional and helpful . Despite the many bumps we hit trying to change over my service from Verizon to T Mobile. I would highly recommend this location . The other guys in there were very helpful as well . Can't thank her enough .

My husband phone broke (got wet) and went to this location to get a new one. The store opened…read more15-20 mins late. People were outside waiting. The sales manager and the employee my husband received for help acted like they had no desire to work or do anything. They never greeted anyone when you walked in. They took the sim card out of my husband phone and gave him a new one it the box and said NOTHING. This is his first iphone. They didn't set it up for him or give him any instructions. So tempted to go back to Verizon because they have very good customer service as well as knowledgeable and PROFESSIONAL employees. This place was a complete embarrassment.

listen to the reviews. I normally don't write reviews or have many issues to where I feel the need…read moreto write a review, but I truly believe I should this time to help others. do not go to this store. The guy I personally worked with had no idea what he was talking about, lied, couldn't fix my issue AND messed my whole plan up and charged it over $100 ! (someone came in and asked to talk to manager because the same guy erased her entire phone and she was a poor little old lady and had no idea what he did) I could go in detail and say much more but I'll save you. JUST AVOID GOING IN TO THIS STORE, call customer service if you need help, trust me. literally the worst experience.

I had requested a wifi extender when I signed up for my internet service through at&t in oct of…read more2024. When the tech came to do the install he said the extender was not necessary. Great I thought, way to save me some money. But I just noticed that they have been charging me this whole time. Now that's 10 dollars a month for 15months so that's 150 bucks. Now I know i should have been more diligent with looking at my bills, but when I brought it to at&ts attention all they did was stop the service, tell me I'm probably gonna get charged for not returning a piece of equipment that I never had and give me a 30 dollar credit on my account. I asked if they could at least guarantee I won't get charged and they said no, but when it happens I could contact them again and they could investigate the matter further. 0 star customer service.

If possible I would rate a minus 5 stars. On 06/12/25 I…read morespoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

Terry's technician did a great job installing an OTA antenna on my 2 story house. He was able to…read moreuse existing mounts and cables. I now have 38 channels for free. Good communication before, during and after the job. I could not be happier with this small business's work!

We had Terry's install an antenna yesterday. Kevin did a fantastic job. He explained every option…read morebefore he did anything. He was fast and efficient. We could not be happier with the result. Thanks for a job well done and I will spread the word. Steven Bauer Austin In.