I needed my zero turn mower repaired. I checked several mower shops to see not only if they could…read morerepair it, but their approximate charges and turn around time. I got answers like; We don't work on that brand (Ariens), to we can get to it in two young three weeks. Not to mention huge differences in price. I finally found a local shop in Charlestown that was reasonable and could get to it in 3 to 4 days. I was on my way to the shop to confirm them picking up my mower and turn around time. My route took me down hwy 403 right past Holmes Ace Hardware. I decided to stop in and talk to them since they sell Zero Turn mowers. I asked who they use for repairs and service. I was told they have their own shop on property and do their own repairs and service. I asked if they took walk in repairs. Yes they do. They gave me a reasonable estimate and said they would try to pick the mower up that same afternoon. I was beyond happy I had decided to stop in. Later that same afternoon they picked up my mower. Unbelievably the next afternoon they called me and said the mower was ready and they wanted to bring it back to me. WOW! Holmes repaired my mower within 24 hrs and for a reasonable price! I was ecstatic because my yard was needing cutting. Holmes will be my first call for any future repairs. I've already told two of my neighbors about Holmes mower repair.

I went to the Holmes Ace Hardware in New Albany, IN to order a snowblower. The clerk that took my…read moreorder, and the cashier whom I paid, were both polite and friendly, and knew their jobs. Great customer service from them. The gentleman that loaded my snow blower was just as good as the first two clerks I dealt with. Upon discovering my snow blower was missing a part, I called to find out the "shop" was closed until the following Monday. I called the following Monday, only to have a clerk that greeted me with a greeting that sounded like I was bothering him by his "what do ya need?" question Not the customer service I expected, it was downright rude. I knew this encounter was not going to be good. After explaining to him about the missing part, he obviously didn't have a clue what I was talking about, and I explained it to him again. He then told me I had to come to the store to order the part. I asked him would I have to return to the store to pick it up when it arrived. He told me yes, I would. I asked him if I could place my order over the phone, and he said no. Needless to say I was greatly disappointed with the service I received. As a store that prides itself with good customer service, as well as being a family business, I chose them to purchase my snowblower from a locally owned store instead of a box store. Not the service I expected after buying a $1500 snow blower. I don't think I'll be returning here in the future.

PC is an authorized Stihl dealer. They also repair Stihl products…read more I have a 16 year old Stihl chainsaw I bought new. It has performed flawlessly over the years. I haven't used the saw in a couple years. Recently I took the saw off the shelf just to see if it would start after sitting for an extended time. Unfortunately, the saw was sitting in a puddle of bar oil. I checked You Tube for the possible problem. Turns out that over time (16 years) the rubber oil line from the oil tank to the bar/chain can deteriorate and start leaking. I also watched a video on how to change the oil line. Of course the repair guy on the video made it look fairly easy. So, I decide to make the repair myself. I got the part from PC and proceeded to tear down my saw to make the repair. Well it turns out the repair wasn't quite as easy as the video made it out to be. I got to a point I realized I wasn't going to get this done. I took my saw (in pieces) to PC to have their repair man look at it and give me a price to finish the repair. Keep in mind the saw is 16 yrs old and not worth putting a lot of money into it. The repair man, Ed, got the new line on and reassembled the saw with the parts I had taken to him. Not only did Ed fix the saw, he did it for a very reasonable price. Top notch service provided by Ed and PC. I have several Stihl products and would not hesitate to take any of them to Ed/PC for service or repairs.

PC's service is really hard to beat. In my experience they are always warm and helpful. I like…read morethat. I've never gone to PC and not left with what I was looking for at a fair price. Five stars and two thumbs up from me!

I had a great experience at Willis Kleine with a recent purchase of an amazing bathroom vanity. In…read morethe showroom, Barbra and Zack were incredibly helpful, knowledgeable, and polite. They went out of their way for me in getting exactly what I was looking for. Besides exceptional customer service, the showroom had an impressive array of high-end fixtures, unique to Louisville. 5 stars

I am building a home remotely from Chicago, which has been challenging travel this winter. Connie…read morelet me have her last appt on a Friday evening, and she couldn't have made choosing and pricing easier! I would highly recommend her to anyone!

Just ordered a grate for our outside furance and got it in three days. This service is great. I…read morewill be ordering again. We have tried other places and they say they no longer can get parts. Very pleased so far.

I have used this guy twice so far. Top notch service. Shipping is very fast. I have a hardy H4 and…read moreMike is a wealth of knowledge. This is the only place that I will be buying my hardy parts.

I have bought two new pieces of Scag equipment and an Echo chainsaw and trimmer from Louisville…read moreTractor. I also purchased a chipper from the store. I have to say the sales staff (Chad especially) are great to work with. I have purchased several more pieces of equipment since Anderson's sales took over. They have actually improved an already stellar organization. See Joshua - he will take care of you.

worst dealer around. stuck in the stone ages, phone number goes to internet sales, parts department…read moresucks, sales guy suck. most conveniently located store but by far the worst. So much lost potential in this place.

I was trying to retrofit a new larger sink in an existing countertop, and did not have the tools or…read moreexperience to do the work myself. They listened to my needs for the project, had a good set of questions and checks to make sure I'd accounted for everything. Even gave me some good recommendations I hadn't thought of. Was able to schedule and get the work done faster than I expected, and they did a great job. Very satisfied.

After 4 years of searching for a contractor for our 2 bathroom total remodels, we found Kevin…read moreDanielson and Associates. Two factors made our experience with his team enjoyable: 1. The creativity and excellent craftsmanship in the design 2. The reliability of his staff who showed up every day on time with a smile on their faces. Kevin too was a regular at our house reviewing the work and explaining all financial details thoroughly. We highly recommend this company and their fine team of professionals. In fact, we look forward to hiring them again on other projects. It's like working with family.

I had a great experience at Willis Kleine with a recent purchase of an amazing bathroom vanity. In…read morethe showroom, Barbra and Zack were incredibly helpful, knowledgeable, and polite. They went out of their way for me in getting exactly what I was looking for. Besides exceptional customer service, the showroom had an impressive array of high-end fixtures, unique to Louisville. 5 stars

Good efficient "Can-Do" professional help, even when I threw in an extra "can you also" request…read morewhile their locksmith was here.

We started shopping for windows and the 1st rep for West Shore came out, went through and measured…read morethen gave us a price which was above what we were ready to budget. We should have stopped there BUT we received a call from them asking if another rep could come out as the new rep had access to other programs that the 1st rep didn't. We thought no harm listening and seeing what they could come up with. The 2nd rep, Drew, showed up and went over everything again and was able to answer our questions that the 1st rep couldn't. Key among our questions was if the new windows were Energy Star rated for us which we were assured they were. After some more discussion, we decided that, with the discounts offered (military amongst them), we would go for it. We understood there was a wait as they are custom made. The day of the install, the truck shows up and 2 techs come in, introduce themselves and explain what needs done. We have pets so the techs were very understanding and accommodated our one request to finish the main bedroom first so we could shift the pets into that room and free up the bathrooms. A short time later a 3rd man comes flying throuh our front door and straight up the stairs with no introduction of any sort. We found out later that this was an assistant install manager that was there to help since the crew had someone call out. This man is in and out a few times but spent most of the time outside smoking/on the phone. At this point, all of our old windows are out and it's also 35 degrees. The assistant manager apparently pulled the other 2 installers from their work to sit on a Zoom meeting. When they returned from the meeting, we asked about the paperwork for the energy star ratings so we could put it with the rest of our tax prep paperwork. They didn't know what we were talking about and asked the assistant manager and he yelled down something about it being on the stickers. The lead tech had to dig through their trash to find the information. As we were going over it, the windows we received did not show energy star for our area, only through California and the southern states. At some point, the assistant manager left and the 2 techs were trying to finish up. 9 hours later (almost dark by now), the lead tech says they're done and goes over their closing checks. The next day we are looking at the windows and the rear upper windows were left partially unsealed and capped. We call this in to service as well as ask about the lack of energy star rating. An appointment is made for an installation manager to come out and address our concerns. The day of the appointment comes and the rep comes in shoving papers in my face saying heres what you need for the energy star (which does us no good). He said that there was some regulatory change and to fix it we should "call your congressman". He then said he would have the GM call us to address the energy star issue. He DID agree the finish work was not acceptable and had a senior tech come out to fix it. The senior tech said "There's no excuse for this". He made the repairs. We are now 3 weeks out and have not heard from the GM even though there are notes on our ticket saying he's made 5 attempts. We called a corporate number and told a gentleman there what our issue was and how several of our neighbors who were considering having them do work had now changed their minds after seeing all we've been through. His response was "We're a multi-billion dollar company". As a last ditch effort, we called Drew and explained this entire situation to him. He assured us that all this was defininitely not normal and was able to get us a number for the GM, Corey. We were able to finally speak with him about all of our issues/concerns and he said he'd be at our home in 15 minutes. When he arrived and was able to see and hear first hand he was very empathetic and was able to clearly explain our issue resolution. Drew and Corey exemplify excellent customer service and have ensured getting our bathroom remodel when the time comes.

Horrible company. They do not honor their warranties, BEWARE! Not only do they not honor the…read morewarranty, but they won't fix broken windows for payment. If zero stars were an option that's what they deserve. Don't risk doing business with them.

I love it! I converted a tub to shower and it is beautiful. The gentlemen that did the…read moreinstallment did a fantastic job. It far exceeds my expectations. The consultations was top notch too. Highly recommed Rebath, Breckingridge Ln.

Just not good. The expectation of finishing our bathroom in one week, two at the most ended up…read morebeing three months worth of subpar work. It was an extremely expensive bathroom for cheap supplies and terrible work. Let's see, the crown molding installed is not flush at at least two points. The quarter round placed at the bottom of shower pan they never would seal, looks like it was cut by a fifth grader. They lied when the bottom of the cabinets was missing wood and told my girlfriend it is supposed to look like that. They literally caulked the vanity to the faceplate on an electrical outlet. Another area they caulked is not done correctly. They ordered the wrong cabinet for our bathroom and it looked ridiculous. Took about three months to get the correct cabinet in. The glass guy they contracted out for our bathroom mirror did not install the correct mirror that was asked for. Now, we've discussed this with Warren and the total compensation is about $2K because they ate $4K for ordering the wrong cabinet. Does not really seem like our problem. Don't use this business. They have some decent reviews, but they are awful. You'll have better luck doing this yourself and A LOT cheaper.

Great company. Quality and service well exceed the pricing…read more Would buy from them again without hesitation.

Unfortunately I do not have a positive update. Still more delays, still more poor attention to…read moredetail and customer service from the team managing this for us. We're now on month nine for this project while we've had friends build entire homes in shorter periods of time. **RESPONSE TO WINE CELLAR INNOVATIONS** I am not surprised that this company is not taking any accountability. We have a signed proposal sent in on October 5th and Wine Cellar Pro was managing the entire project, including construction. Really, really disappointing lack of customer care and accountability.