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    High Rollers Insurance Services

    1.6 (7 reviews)
    Closed • 9:00 am - 6:00 pm

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    Services - High Rollers Insurance Services

    Car and truck insurance

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    Freeway Insurance - Store photo

    Freeway Insurance

    (51 reviews)

    This review is specifically for the Freeway Insurance location in Azusa, CA 91791…read more"I am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence--is fully addressed.

    I had an amazing experience with Patty. She found me the best rates! I was putting off switching…read moreout of overpriced insurance company, but I'm so glad I did. Patty made it so quick and easy. I'm definitely recommending freeway to my friends and family! Ask for Patty!

    High Rollers Insurance Services - autoinsurance - Updated September 2026

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