Professional and thorough.. They got my leaky foreclosure up and running in a day after 3 years of…read morebeing dry. Everything leaked so they definitely had their challenges and they were good at helping me only replace the most critical components. The only downside is I found their pricing to be on the (very) high side. I understand good plumbers are never inexpensive but they are pricey. I've worked with several of their techs and they all know their stuff. The work was flawless!

Unprofessional and dishonest. I called for a simple inquiry about a sump pump. They never mentioned…read moreany dispatch fee over the phone. When the worker arrived, the homeowners weren't even there. I told him he could not come inside and asked him to leave. He refused to leave the property until I threatened to contact local authorities to remove him.No services were ever done and absolutely nothing was signed. Later, the office staff called me, acted incredibly rude, and threatened financial penalties. Now, they are sending predatory, inflated bills to a completely different address trying to force us to pay for a service that never happened. On top of that, ever since I gave them my contact info, I have been targeted by 10 to 15 spam calls and texts EVERY SINGLE DAY. They clearly sold or leaked my phone number. Absolute scam. Avoid this company.

Dan is very professional and quoted me a very fair price. Ditto as to a couple other future…read moreplumbing projects I may need done. Glad I discovered his business! Would use again!

Dan is extremely knowledgeable and competent. His prices are reasonable and he is a very nice…read moreperson too. He has the proper credentials to work in the WC borough.

Amazing service, fixed the problem in 10 minutes and showed me how to prevent it from happening in…read morethe future!

Angel was A) Available, B) Reasonably Priced, C) Very good at explaining things in every day…read morelanguage. His other half was fantastic at arrangements. I recommend them.

What amazing service! I messed up our kitchen faucet last night and the wire for the electric…read moresensor broke off. Sent a yelp request out at 7am and Vince was at the house by 9! Went out to get a new faucet and did a fantastic job installing the new one. If you need excellent quality and service, this is the company to contact! Thanks Vince!!

Frank is awesome. He is clever in troubleshooting ways to fix a problem, but I can't recommend…read moreworking with Vince. He is unprofessional and hot headed. We have a 100+ year old house with many quirks and little history of past jobs completed. Frank was able to figure out where certain pipes were, but unfortunately didn't have the parts on hand to finish the job, which is where Vince came in and caused us to need to find a different plumber to finish the work.

Twaddell move an outside faucet up about 8 inches for us last year. Went to turn the water on…read morerecently and water squirted all over. Seems a joint that the company welded separated. Asked for repair at a courtesy rate and was denied. He said it was a "lousy job". Interesting comment as HIS COMPANY DID THE WORK!!!! Avoid this company!!!!!

Great service, knowledgeable employees, and fair price. I've had them service my plumbing twice and…read moreI will continue to do so. I highly recommend.

This was my third time going with Roto-Rooter. i had to call 8:30 pm and a tech was here within…read morethe hour. I had the wonderful pleasure of having the same gentle come service again. he was kind, informative and professional. he came dressed in uniform as well. I believe his name was Steve. I highly recommend them and will definitely use them for any other issues that may arise. Thank you Gina Gonzalez

I called a tech out to assess a sump pump that was 5 years old. Was charged $950 for labor and $842…read morefor the part because it was diagnosed as unfixable. Was told the part cost $421 at Home Depot and they doubled the cost for a markup in order to warranty for a year (would not remove warranty). The tech is not to blame here but an unethical company creating this business model is. Will never use them again. Update: they saw this review and refunded the markup and removed warranty.

Fair prices and great guy! We've had Jack out twice I believe. Super quick response, fun to be…read morearound, quick and easy fixes and fair pricing. Calling him tomorrow!

I called late in the afternoon to inquire about replacing a faucet in my powder room. I needed it…read moredone right away because we're having company on the 24th. Jack said he could come the next morning between nine and 10 and showed up promptly at nine. ...very courteous, professional and efficient. And the best part the price was very reasonable. I highly recommend Jack the plumber and will definitely call him again for all my plumbing needs.

During this deep freeze weather my heating system gave out. Scott and his team were quickly…read moreresponsive to my needs. Spent two days installing a new system. His two employees Tyler and Jim worked for two days until the system was replaced. They were extremely professional, efficient and did a great job. Scott, their boss, touched base with me both during the work and after completion of the job to gauge my satisfaction with their work. Simultaneously, a plumbing job that was scheduled prior to my loss of heat, was performed by Joe. To say he was personable and professional would be a huge understatement. What a great team!

On May 30th, 2023 James Brown PHAC did a great job of installing a discharge pump in our basement…read moreto evacuate drain water from our kitchen sink one floor above and the washing machine adjacent to it. Their technicians arrived on time, got down to work, were professional, courteous and completed the job the same day. We requested some extra bracing and noise-reduction and Doug again was on time and addressed the issues. I highly recommend James Brown for any plumbing needs you have at a reasonable price.